PERSON SPECIFICATION TYPIST

Essential (E)Desirable (D)

or N/A

HowMeasured?

Achieved by the candidate?(tick √)

APPEARANCEDress – smart and appropriate E At InterviewSpeech – clear and articulate E At InterviewManner – pleasant and professional E At InterviewEDUCATIONGood General Secondary Education E CertificationHigher Education – Details of Qualifications gained

D CertificationCollege Education – Details of Qualifications gained

D CertificationUniversity Education - Details of Degree

If applicable CertificationFORMAL QUALIFICATIONS REQUIREDNone Not applicableEducated to GCSE level standard E CertificationEducated to ‘A’ level standard D CertificationEducated to Degree level If applicable

Other specific qualifications Not applicable

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Essential (E)Desirable (D)

or N/A

HowMeasured?

Achieved by the candidate?(tick √)

EXPERIENCE AND TRAININGMinimum of 12 months period working directly with members of the public in a busy office environment

E Application Form/CV

Minimum of 6 months period working directly with members of the public in a busy NHS environment

D Application Form/CV

Experience of answering telephone calls in a high call-volume environment D Application Form/CV

Experience of setting up general office administrative systems / working in an administrative office environment

E Application Form/CV

Experience of working as part of a team E Application Form/CV

SKILLSClinical software skills D Application

Form/CVIT skills: Intermediate / Advanced E At InterviewKeyboard skills: Proficient /Advanced E At Interview

Leadership / mentoring / supervisory skills D At InterviewLibrary & indexing skills/ knows ABC E Application

Form/CVLiteracy skills (spelling, comprehension etc) E Application

Form/CVNumeracy / bought ledger skills D At InterviewOrganisational / problem solving skills D At InterviewReport / Letter writing skills E Application

Form/CV

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Essential (E)Desirable (D)

or N/A

HowMeasured?

Achieved by the candidate?(tick √)

Statistical / data analysis skills D At InterviewVerbal communication skills – ability to deal with people in person and on the telephone

E At Interview

Verbal reasoning skills D At InterviewMicrosoft Office: Word E At InterviewExcel E At InterviewAccess D At InterviewPowerpoint D At InterviewPublisher D At InterviewCOMMUNICATIONVerbal – vocabulary, pitch, tone, inflection of voice E At InterviewBody language – positive and self assured (e.g. firm handshake, eye contact) D At InterviewCOMPLEXITY AND CREATIVITYAbility to solve problems within area of work/knowledge D At InterviewAble to work with a wide variety of tasks E At InterviewAbility to apply set procedures E At InterviewAccurate and thorough approach E At InterviewFLEXIBILITYFlexible approach to undertaking a wide variety of tasks E At InterviewFlexible with regard to working hours, e.g. full or part-time working, holiday c cover

E At Interview

Able to undertake training outside of normal working hours ifnecessary

E At Interview

Interested in/aptitude for learning new skills/taking on new challenges? E At Interview

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Essential (E)Desirable (D)

or N/A

HowMeasured?

Achieved by the candidate?(tick √)

JUDGEMENT AND DECISION MAKINGComfortable working to agreed objectives E At InterviewAbility to work without supervision E At InterviewAbility to make decisions within defined procedures/legislation E At InterviewPEOPLE SKILLSStrong appreciation of customer service skills D At InterviewAwareness of diversity issues; works in a positive, non-discriminatory way D At InterviewMature outlook D At InterviewSOCIAL SKILLSOutgoing, confident personality D At InterviewTeam player E At InterviewHighly motivated E At InterviewHobbies and outside interests D At Interview

PERSONAL/SPECIAL CIRCUMSTANCESPhysical disability or family situation that would require the practiceto make special arrangements, either routinely or occasionallyPast criminal convictions declared?

Any family or very close personal friends registered with the practice?

Candidate’s reasons for interest in working in the NHS/in this Practice?Career progression aims?

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