dpsa e-government update portfolio committee 30 august 2006
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DPSA E-Government Update Portfolio Committee 30 August 2006. Outline of Presentation. Overview of Context of e-Government E-Government Conceptual View and Framework Remaining Strategic Challenges Way Forward – Portfolio of E-Government Projects - PowerPoint PPT PresentationTRANSCRIPT
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DPSA
E-Government Update
Portfolio Committee
30 August 2006
DPSA
E-Government Update
Portfolio Committee
30 August 2006
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Outline of Presentation
Overview of Context of e-Government E-Government Conceptual View and Framework Remaining Strategic Challenges Way Forward – Portfolio of E-Government Projects E-Government Programme Governance and
Implementation Framework Consultative process
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Context of E-Government
South Africa is a developmental state with people-centred state machinery, co-operative governance and popular participation
E-Government is positioned to help eliminate fragmented service delivery, improve citizen convenience, cost effectiveness of government and increased productivity of the civil servants
Development of a governance model, policy, strategy, architecture and implementation plan to cover the Single Public Service
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ICT Value
Architecture
CostEffectiveness
IncreasedProductivity
Improved ServiceDelivery
Interoperability
Security
Digital Inclusion
Economy
Of
Scale
Eliminate
Duplication
Review of E-Government Policy Framework
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DIAGRAMATIC REPRESENTATION OF THE
THREE BODIES
MPSA
SITA (Agency)ICT OR IM/IT Resource
coordination within Public Service
DPSAICT or IM/IT coordination and
Consolidation within The Public Service
•E-government Programme (initiatives)
•ICT Projects •Policies, Strategy, Regulation
GITOC (Forum) IT co-ordination and consolidation
vehicle in Government,assist in informing the Government
on a continuous basis, when and how to intervene in
the interest of enhanced service delivery to citizens
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Current View of Government
Current predominant silo structure
CITIZENDATABASES
CITIZENDATABASES
CITIZENDATABASES
BUSINESSPROCESSINGSYSTEMS
BUSINESSPROCESSINGSYSTEMS
BUSINESSPROCESSINGSYSTEMS
CITIZENACCESSPOINTS
CITIZENACCESSPOINTS
CITIZENACCESSPOINTS
CITIZENS, BUSINESSES, FOREIGNERS
EXECUTIVE AUTHORITY AND INTEGRATION MECHANISMS
CURRENT GOVERNMENT SILO STRUCTURE ACROSS THREE SPHERES
MINISTRY A, B,C PROVINCE LOCAL GOVA,B,CB
A,B,C
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E-Government Conceptual View
Emerging integrated structure
GOVERNMENTDATA REPOSITORY
EXECUTIVE AUTHORITY OF GOVERNMENT
BUSINESSPROCESSINTEGRATION
MINISTRY A, B, CBUSINESSPROCESSES
PROVINCE A, B, CBUSINESSPROCESSES
LOCALGOVBUSINESSPROCESSES
BATHO PELE GOVERNMENT SERVICE CENTRES AND CHANNELS
URBAN SUBURBANMOBILEREMOTEX
CITIZENS, BUSINESSES, FOREIGNERS
E-GOVERNMENT INTEGRATED STRUCTURE
PUBLICENTITYA, B, C
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E-Government Conceptual Framework
How can we envisage the E-Government Programme
DEVELOPMENTAL STATE IDEALS
CONSTITUTIONAL IMPERATIVES
E-GOVERNMENT GOVERNANCE FRAMEWORK
BATHO PELE PRINCIPLES
CONCEPTUAL E-GOVERNMENT PROGRAMME ARCHITECTURE
POLICY
STRATEGY
ARCHITECTURE
IMPLEMENTATIONPLAN
E-GOVERNMENT
ECONOMIC, SOCIAL, POLITICAL, VALUE
LONG, MEDIUM AND SHORT TERM
DATA, PROCESS, ACCESSINFRASTRUCTURE
GOVERNANCE, INVESTMENT, PARTICIPATIONCONSULTATION, DELIVERY
DEPLOYMENT, OPERATION, EVOLUTION
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ICT Support Vehicle for the Single Public Service
HR / Culture INFRA.ICT PROCESSES
National
ProvincialLocal
INTEGRATED AND IMPROVED SERVICE DELIVERY
Public Entity
ICT is an Enabler
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E-GOVERNMENT PROGRAMME CHALLENGES
These are challenges as identified within the e-government strategy Implement a coherent implementation framework and institutionalize it and
capacitate it to be able to influence vertical and horizontal integration of service delivery initiatives – done
Create a suitable organisational structure and governance model – done Provide a well managed integrated service delivery mechanism with
predictable performance and availability – in progress Establish a funding mechanism to enable a rapid investment in ICT in
cooperation with the private sector – in progress Foster an ICT management competence in government to remain internationally
competitive – in progress Create a compliance regime for public service regulations – in progress
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WAY FORWARD
An Institutionalised e-Government Programme
E-Government Consultative Process in 2005/6 to Forge a Common ApproachEndorsement of E-Government Programme Framework obtained from GITOC, SITA, PNC on ISAD on 28 February 2006
Departments and Provinces and larger local authorities have own web sites and their coexistence is being promoted.
Batho Pele Gateway released in seven languages on 1 May 2006 The Phase I Enhancement project is in progress to capture provincial and local content The Phase II foundation based on consensus has been established Inclusion of e-Government initiatives in APRM is suggested Leveraging the IBSA partnership is important Alignment with national initiatives such as the ICT Charter Support of local content and Open Source is confirmed Alignment with broader Information Society and Development Objectives has been achieved Firm integration, coordination and alignment with Single Public Service activities Use of a number of catalytic transversal applications to engender stakeholder buy in to e-
Government is being planned.
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Portfolio of Projects
PIAC advised focus on a single catalytic project GITOC task team determined a portfolio of projects and discussion
with SITA and DPSA lead to a portfolio of projects The two primary catalytic projects are:
- Track and Trace Application- This will allow citizens to use cellular SMS technology to inquire about delivery of specific services from Home Affairs and other citizen facing departments - E-Health Application – This will provide improved public access to health care. Using ICTs health workers in rural areas will be enabled to book confirmed appointments for patients at clinics or hospitals. ICT based remote diagnostic systems will enable doctors to diagnose patients over great distances and prescribe remedies without patient contact.
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Portfolio of Projects - Other
eImbizo Customer Relationship Portal – This will allow citizens to relay their experience about service delivery to government for speedier and more effective resolution via a user friendly portal similar to the Indian model. The cause of democracy will be promoted by allowing citizens to air their views on issues.
Single View of the Public Servant – This will enable government to better manage its workforce across the three spheres of government by ensuring that unique identification exists for each employee and all information, including assets can be accessed via the unique identifier.
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Portfolio of Projects - Other
Single View of Citizen – This will design a system to store and access information about a user and provide service delivery agents with different levels of access authority depending on the service needs. A unique identifier for citizens will be developed to permit this, and will again leverage the work already done at SARS, SASSA, Home Affairs and SITA.
Automated Interactive Voice Response (IVR) – This will be developed to permit citizens to access government information from the Batho Pele Gateway using this additional popular access channel again significantly broadening the benefits of E-Government for the majority of citizens.
SMS Enabled Batho Pele Gateway – This will offer access to service related information via the cellular SMS service for at least the most popular service categories in a format suited to this access channel.
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E - Government Projects Portfolio Facilitation
Implement the e-Government Governance Model Extend ICT Governance to all national and provincial
departments Plan and fund projects jointly with SITA and GITOC SITA will implement Aim for substantial progress in 2007/8 financial year
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PNC on ISAD Relationship
Government ISAD Committee
(chaired by the DG in thePresidency)
e-Government ProgrammeExecutive Steering
Committee
PNC on ISAD
(as Secretariat)
Government ITOfficers’ Council (GITOC)
(appointed at each Government Dept. )
e-Government ProgrammeManagement Office
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E-Government Governance Framework
G&A MINISTERIAL CLUSTER COMMITTEE
G&A DG CLUSTER COMMITTEE
E-GOVERNMENT PROGRAMME EXECUTIVE STEERING COMMITTEE
E-GOVERNEMENTDATA
CONSOLIDATIONEXCO
E-GOVERNMENTAPPLICATIONS
CONSOLIDATION EXCO
E-GOVERNMENT ACCESS CHANNEL
EXCO
E-GOVERNEMNTINFRASTRUCTURE
EXCO
DATA PROJECTS CLUSTER
APPLICATION PROJECTS CLUSTER
ACCESS CHANNEL PROJECTS CLUSTER
INFRA-STRUCTURE PROJECTS CLUSTER
E-GOVERNMENT PROGRAMME MANAGEMENT OFFICE
E-GOVERNMENT GOVERNANCE FRAMEWORK
PEER REVIEW
GITOC, IBSA, CPSI
MPSA
CABINET
PNC on ISAD
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SITA Tau Business Model
Abbreviated SITA Tau Business Model
Dept Specific – Training, Functional Support
Transversal – Training, Functional Support
LAN and End-User Device Support
Telecoms and Converged Applications Support
ProjExco
ProjExco
ProjExco
ProjExco
Government Wide Enterprise Architecture
Project Specific Architectures
StrategicProject
Transversal Project
SpecialRequest
Proj Proj Proj Proj
Transversal Maintenance and Enhancements
Dept. Specific Maintenance and Enhancements
GCCN Support
Hosting and Contact Centres
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GITOC Strategic Guidance
Data Consolidation
Application Consolidation
IntegratedServiceDelivery
ICT Infrastructure
GITOCGovernmentWideArchitecture
GovernmentWide ICTGovernance
ICT Operations
GITOC Committees related to E-Government
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Peer Review Mechanism
CPSI will continue to contribute innovative concepts on an ongoing basis
IBSA alliance will be leveraged Industry partnerships in e-Government Close collaboration with Single Public Service initiative
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Phased Implementation Approach
Phase 1
Phase 2
Phase 3
Phase 4
Phase 5
Multilingual information portal and call centre
Catalytic projects with some secure transaction based services
Clustering of related services, process optimisation
Personalisation and proactive services
Maintenance and opportunistic reengineering
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Illustrative Application Project Portfolio
Phase 3
Phase 2
Phase 1
Phase 4
Phase 5
G2G G2C G2B IEE
IFMS, HANISWebsite, AMIS
GW Portal, CDWWebsite coexistence, MPCC, eHealth
eProcure, SARSWebsite
eIGIS, eMail, ACMIS, CABENETCONSOLIDATE
IFMS eHealtheEducationHANISSARS, NATIS
eProcureeServiceseFiling
eRecords, MSPsNATIS, eMail
IFMS
IFMS
IFMS GW Portal IFMS
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Anticipated Schedule
Phase
1
2
3
4
5
2001 2006 2007 2008 2009 2010 2012
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Consultative Process
Create conducive conditions for Phase II and beyond Conducted in parallel with work on Phase I DPSA (OGCIO) – 17,18 February 2005 DPSA – 19,20 May 2005 Core Stakeholders – 25, 26 August 2005 Rest of Government –17, 18 November 2005 Endorsement by GITOC, SITA, PNC on ISAD – 28 February 2006 G&A Cluster – 9 March 2006
Portfolio Committee – 30 August 2006 Advisory Cabinet Memorandum
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Achieved Outcomes
Fully informed, consulted and endorsed e-Government Programme
Consensus on e-Government from GITOC et al on- Policy- Strategy- High Level Architecture- High Level Implementation Approach- Conceptual Framework- Governance Framework
Completed Phase I of CabEnet Project in January 2006 Completed eIGIS Project in February 2006 Completed Batho Pele Phase I Enhancement Project in May 2006 Endorsement from Government
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THANK YOU
SIYABONGA
KELEBOGILE
KE A LEBOHA
DANKIE
SIYABULELA