dr adrian stavert-dobson head of clinical risk management, bt key themes in clinical risk management
TRANSCRIPT
Dr Adrian Stavert-DobsonHead of Clinical Risk Management, BT
Key themes in Clinical Risk Management
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BT Health background
•Local Service Provider and System Integrator•Deploy national and local systems• Includes:
•National Spine and N3•RiO Community and Mental Health•Cerner Millennium EPR•PACS•Pathology•FluLine•Mobile Health Worker•TeleHealth/TeleCare•Interoperability
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CRM Team Background
•CRM Team established in 2004, prior to standards•Ensure we protect patients and protect BT•Deliver around 100 safety documents per year
•Provide external CRM consultancy in UK and abroad•Deliver a CRM course to NHS Trusts•Run the only CRM blog•One of the most experienced suppliers in the UK
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Key lessons we have learnt
It’s hard to get started
Configuration is design
Engage early, get management buy-in
Manage organisational boundaries
Use the Standards and understand the subject
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Areas with room for better understanding
How to document
safety issuesRole of CSO
How to use a risk matrix properly
Hazard log versus
risk/issue log
How to gather evidence efficiently
Risk management post go-live
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Useful links
•Clinical Risk Management Blog•BT ISB 0160 onsite training course•Linked in•[email protected]
Questions
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bt.com/globalservices
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