dr. chen, management information systems mbus 626 introduction to management information systems...
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Dr. Chen, Management Information Systems
MBUS 626Introduction to
Management Information Systems
Jason Chen, Ph.D.Professor of MIS
School of BusinessGonzaga UniversitySpokane, WA 99258
Dr. Chen, Management Information Systems
Weekly Class Assignments
• Readings and prepare for class discussion– Chapter– Harvard Business Cases – Discussion Questions (DQ) - Blackboard– CDQ (if assigned): end of chapter discussion question
and Mini-case (individual and from end of chapter) if assigned
– Online quizzes
Dr. Chen, Management Information Systems
Why Information Systems? (Why take IS?)
• “IT is a business force now. It amounts to one-half of US firm annual capital expenditures and increasingly affects firm organize, do business, and compete. Business managers who choose not to reckon with it do so at their and their firm’s peril.
by Pete G.W. Keen
• “Chaotics” by Philip Kolter and John Caslione (AMACOM 2009)
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Dr. Chen, Management Information Systems
Why Information Systems?
“Chaotics” Globalization and are the two main forces
that helped to create a new level of interlocking fragility in the world economy. While global interdependence works in everyone’s favor in good times, it rapidly spreads much pain and damage in bad times.
by Philip Kolter and John Caslione (AMACOM 2009)
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technology
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Dr. Chen, Management Information Systems
Top-Ten Innovation Mistakes a Company Can Make During a Turbulent Economy
• Fire talent.• • Reduce risk.• Stop product development.• Allow boards to replace growth-oriented CEOs with cost-
cutting CEOs.• Retreat from globalization.• Allow CEOs to replace innovation as key strategy.• Change performance metrics.• Reinforce hierarchy over collaboration.• Retreat into walled castle.
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Cut back on technology.
Dr. Chen, Management Information Systems
IS vs. IT
IS = IT?
Why?
Dr. Chen, Management Information Systems
Is Computer Age Over ?
Dr. Chen, Management Information Systems
The Age vs.
the Computer Age
The Computer Age Time-sharing Computer 1960’s
End of the computer age
Beginning of the information age
Interactive Computing
Mini/Micro provide user with computer power (as of Mainframe) but with little cost
Advances in telecommunications(link terminals/PC mainframe)
Software advances in application packages (e.g. , DBMS, spreadsheet
PC as DSS tool to access information stored in the center computer files to support management decision-making process.
Information
Dr. Chen, Management Information Systems
Computer Age vs. Information Age
• Computer age refers to the love affair with hardware (and its speed of processing data)
• Information age refers to the trend toward treating information as a corporate resource that supplies executives with timely, accurate information for more effective decision making.
Dr. Chen, Management Information Systems
MIS
M
I
S
Which component is more important?
Dr. Chen, Management Information Systems
Computers Impact
The good news:
Computers allow us to work 100% faster.
The bad news:
They generate 300% more work.
Dr. Chen, Management Information Systems
What is Information ?
DATA
Information is refined data.
INFORMATION
What is 80/20 rule?How to apply it to this scenario?
Dr. Chen, Management Information Systems
What is Information ?
DATA INFORMATION
80% of information/
valuable output
Trivial many (80%)? or
Vital few (20%)?
Other business example?
Dr. Chen, Management Information Systems
Data vs. Information
• Users really want is– Information
i What users can learn from the datavhow to satisfy their best customersvhow to allocate their resources most efficiently,vhow to minimize losses
Dr. Chen, Management Information Systems
Information and our Life
• Information (and energy) are at the core of everything around us.
• Our entire existence is a process of gathering, analyzing, understanding, and acting on the information.
Dr. Chen, Management Information Systems
100 Years ago...
Today...
Industrial Revolution changed the World
• Information
Revolution!
Dr. Chen, Management Information Systems
100 Years ago...
Today...
Industrial Revolution changed the World
• Information
Revolution!
Dr. Chen, Management Information Systems
Industry Evolution
(mid 1770s)
Steam EngineRail Road
(1829,change concept
of distance)
Information Evolution
(late 1990s)
Computer
Impact on:Economy, Politics,
Social change
Internet(1990,
??? Distance)N
Dr. Chen, Management Information Systems
INFORMATION and PROCESS
Information is frequently said to be the glue that holds an organization together.
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WHY? EXAMPLES
Dr. Chen, Management Information Systems
Value Chain in Order Management An Existing Product
SalesProduction
and Manufacturing
Distribution/
LogisticsAccounting Service
Primary Activities
Administrative and Other Indirect Value Added
Administrative and Other Indirect Value Added
Support Activities
NDB/KB
Dr. Chen, Management Information Systems
Value Chain in Order Management A New Product
Sales FinanceProduction
and Manufacturing
Marketing Distribution/
LogisticsService
Primary Activities
Administrative and Other Indirect Value Added
Administrative and Other Indirect Value Added
Support Activities
DB/KB.
Dr. Chen, Management Information Systems
More Information ?
better
• More information is ____ profitable unless it is relevant information.
• Executives will need ____ information in the future if their companies are to be competitive.
not
Dr. Chen, Management Information Systems
Information …
BAD information is WORSE than ...
________information.NO
Dr. Chen, Management Information Systems
Attributes of Information Quality
We realize that a firm needs better information to survive and prosper. Therefore, high quality information
products have to be provided to management.
Dr. Chen, Management Information Systems
ContentDimension
Form
Dimension
Time
Dimension
Attributes of Information Quality
TimelinessCurrencyFrequencyTime Period
ClarityDetailOrderPresentationMedia
AccuracyRelevanceCompletenessConcisenessScopeperformance
Dr. Chen, Management Information Systems
What is Information Systems?
• Information Systems (IS) are more than just computer hardware and software.
• It is not just developing business applications programs
• Information Systems include:– Information Technology– Management– Organization
• Ultimately, IS are used as strategic tool to improve an organization’s competitive advantage.
Dr. Chen, Management Information Systems
INFORMATION SYSTEMS (MIS/IS)
ORGANIZATIONS TECHNOLOGY
MANAGEMENT
INFORMATION
SYSTEMS
Dr. Chen, The Challenge of the Information Systems Technology TM -27
Dr. Chen, Management Information Systems
What is Technology?
If it's green, it's biology,
if it stinks, its chemistry,
if it has numbers its math,
if it doesn't work, it’s technology
Dr. Chen, Management Information Systems
How you can apply MIS ...
• To the information content of the data,
• to the valuable information in a user-friendly, intuitive, and easy to understand way, and
• to knowledge workers of today and tomorrow.
empower
improve
present
Dr. Chen, Management Information Systems
Objectives of the MIS
Deliver the right _______
to the right _______ ,
at the right ______ ,
with the right _____ .
Ultimately, MIS should improve the workers’
__________.
who has what information about whom and when, where, and how will all be decided in the process of building an information system.
information
people
time
form
productivity
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Dr. Chen, Management Information Systems
What is the class about ?
Therefore, this class is about the need,
the value, and
the means
of acquiring, creating,
_________ and ______ the information in the information age.
managing, using
Dr. Chen, Management Information Systems
The Twenty-first Century will ...
• The twenty-first century will witness only two kinds of companies:
– those that exploit Information Technology (IT)
– those that are
Source: Quality Information and Knowledge, Huang et. al., Prentice Hall
out of business
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Dr. Chen, Management Information Systems
What is Web 2.0?
• "Web 2.0" refers to the second generation of web development and web design. – It is characterized as facilitating communication,
information sharing, interoperability, user-centered design and collaboration on the World Wide Web. It has led to the development and evolution of web-based communities, hosted services, and web applications.
– Examples include social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.
– Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as a platform, and an attempt to understand the rules for success on that new platform.
Source: http://en.wikipedia.org/wiki/Web_2.0
Dr. Chen, Management Information Systems
Roles of Information SystemsRoles of Information Systems
AutomatesAutomates
Innovates/TransformsInnovates/TransformsInformatesInformates
Dr. Chen, Management Information Systems
Information Management vs. Knowledge Management
• Information management can be described as “delivering the right information to the right people at the right time with the right form.”
• Knowledge management can be illustrated as “getting the right people to have the right conversation at the right time.”
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Dr. Chen, Management Information Systems
CONCLUSION
Information System (IS) should be an organizational and management solution, based on information
technology (IT), to a challenge posed by the environment.
Dr. Chen, Management Information Systems
INFORMATION
SYSTEMS
BUSINESS
CHALLENGE
BUSINESS
SOLUTIONS
MANAGEMENT
INFORMATION
TECHNOLOGY
ORGANIZATION
Dr. Chen, Information Age TM -37
Information Systems
Dr. Chen, Management Information Systems Dr. Chen, Information Age TM -38