AMY KNAPP • DIRECTOR OF SERVICE DELIVERY • O.C. TANNER • @KNAPPST3R

Dr. DevOpsOr: How I Learned to Stop Firefighting and

Love the Sprint

T H E J A M

T H E L OWD OWN

WH A T EXA C T L Y IS D EVOPS?

T H E PL A N

Agenda

T H E WIN

The Lowdown

O.C. TannerFounded in 1927 and headquartered in Salt Lake City, Utah, O.C. Tanner has been recognized as a top supplier in the incentive industry for ten consecutive years.

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OUR MISSION

“We help companies appreciate people who do great work. Because celebrating great work

inspires people to invent, to create, to discover. And when people are inspired, companies grow.”

Our ReachThousands of clients globally use our cloud-based technology, tools, awards, and education services to engage talent, increase performance, drive goals, and create experiences that fuel the human spirit.

Career Achievement Performance Welbe

Our Products

The Jam

Our team

Development Operations

…there will be blood.D A N I E L P LA IN V IE W

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BudgetLights OnDeadlines Technical Debt

What could we do?

Play Agile against Agile.ME , JU S T N O W

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What exactly is DevOps?

DevOps is a culture, movement or practice that emphasizes collaboration between developers and other IT professionals. S OME G U Y O N W IK IP E D IA , S E LF E MP LOY E D

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We had to stop firefighting and love the sprint.

The Plan

Agile ITIL Lean

Love the concepts

What is expected

Social Contract

Must do’s

Why you exist

Sets a guideline for what your team wants out of their work life.

Establish team conduct, their immovable values, you can even call out standard hours of work.

You can even pen a team mission statement.

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OUR MISSION

“Putting clients first by putting employees first, immediately after prioritizing fiscal

responsibilities and leveraging profitability towards exceeding by empowering our

employees to put clients (and themselves) first, in a diverse and respectful environment of only

those that come first, first.”

Team Responsibilities

Way of Working

Tools and Resources

Set your standards

Establish how you will run and manage you stand-ups, grooming sessions, or planning, and who leads?

Define your teams’ workflow tools, communication, and input channels.

Establish your issue and story types, along with your key projects.

Player vs. PlayerEpics & StoriesEstimate Velocity Sprint Length

Your JIRA Software Arsenal

We can totally make that happen, but we’re mid-sprint right now, can we put it in our backlog?L I B E R A TE D O P E R A TI O N S S TA FF , E V E R Y W H E R E

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Agile and ITIL

Sprinting Firefighting

Incoming issues

Sprint Health

Provide the team with a quick visual for the state of your current sprint, along with a gentle days left reminder.

Dashboards

Keep an eye on your incoming workload by utilizing a filter query for any new assignments.

Team Workload

Current Sprint Board

Having an “Assigned to Me, or “Assigned to Team” filter assist with this reminder, allowing for their full workload detail to be noted at a glance.

Add your current sprint board for further effectiveness to push this as the launch pad for day-to-day activities and requirements.

Dashboards

Agile and Lean

Optimize the whole Improvement

The Win

We’re working smarter

Building relationships

Engaged in improvement

Our Agile teams have seen a

increase in average velocity after four sprints

37%

Doing agile right is not a cosmetic fix, but something that companies need to dedicate time and resources to in several key areas.L I B E R A TE D O P E R A TI O N S S TA FF , E V E R Y W H E R E

“”

Usain likes to run.Usain is smart.Be like Usain.

Love the sprint.

Thank you!

AMY KNAPP • DIRECTOR OF SERVICE DELIVERY • O.C. TANNER • @KNAPPST3R