DR NAGPALS SURGERYPATIENT SURVEY RESULTS

2013-2014

Details of the GP Patient Survey:

The survey was put together following the last Patient Participation Group Meeting. The survey was sent out to all members and approved.

The questionnaires were handed out from Monday 20th January 2014 until 150 had been returned.

The QuestionsThe survey asked questions relating to: Access to appointments

Telephone access to book appointments

Clinical consultations

Patient Participation Group

Online appointments

Patients Surveyed

Question1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8The information provided by the reception staff?

Question 9

Question 10Did you know that we now offer online appointments?

Question 11

Question 12

Question 13Did you know that the surgery has a Patient Participation Group Meeting?

Question 14

What other service would you like to see at the practice?

Online surveys

Appointments which can be made up until the afternoon

Cant really ask for anymore as I can book on line now

All good

Improve telephone service

Child only clinics aged 0-5 years old- Both Doctor/Nurse

Order prescription over the phone

More evening and weekend surgeries

More politeness by reception staff and to remind them they are receptionist not doctors

  

 

Quick test result

You offer all I require at present thank you

This practise is excellent and have always been helpful and informative all the staff are brilliant, caring and helpful. I don’t know how they could improve on an excellent service

I would like to see soft spoken staff at the reception

Weekend opening

Get appointment on same day

More understanding of patients and should be able to book appointment on site and not waiting a week

When you have urine and blood tests a phone call for results

The old reception staff at times could be rude however this has improved

We really happy doctor good

The surgery could do with more staff to answer the phone to make appointments especially in the morning as you could be ringing over 50 times to get through

Longer opening times at weekend and evenings

Improvement of reception staff. Selective member of patients to engage a monthly meeting to improve and to move forward with any issue that may arise

More telephone lines

SURVEY ACTION PLAN/CHANGES?