dr robin mann chairman...dr robin mann chairman . benchmarking helps organisations and countries to...
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Dr Robin Mann Chairman
Benchmarking helps organisations and countries to identify and reach their potential
The Global Benchmarking Network (GBN) is a global network of benchmarking centres that help
organisations to identify and reach their potential.
GBN Membership:
31 Members from more than 20 countries
1. Australia
2. Bahrain
3. Canada
4. Chile
5. China
6. Czech Republic
7. Germany (DGQ-BP)
8. Germany (ICB)
9. Germany (LEXTA)
10. Hungary
21. Saudi Arabia
22. Sweden
23. Switzerland
24. Taiwan
25. United Arab Emirates (Ajman)
26. United Arab Emirates (DQG)
27. United Arab Emirates (ADICOE)
28. United Kingdom (BCS)
29. United Kingdom (Winning Moves)
30. USA (BPI)
31. USA (GLBA)
11. India
12. Iran
13. Ireland
14. Kuwait
15. Malaysia
16. Mauritius
17. New Zealand
18. Pakistan
19. Romania
20. Russia
Membership Structure 2012
Consultants
Australia BMP
Germany LEXTA
India BPC
Iran IPC
Kuwait GLC
Saudi Arabia BMKSA
United Kingdom BCS
United Kingdom WM
USA BPI
USA GLBA
Chile BEC
Germany DGQ-BP
Pakistan MAES
Research Institutes / Universities
Germany ICB
New Zealand COER
Romania ARoB
Switzerland TECTEM
UAE (Abu Dhabi) ADICOE
China BRCSS
Government Bodies
UAE (Ajman) RCA
Malaysia MPC
Mauritius NPCC
National Quality Associations
Bahrain BQS
Canada NQI
Czech Republic CSQ
UAE (Dubai) DQG
Hungary HAE
Ireland EIQA
Russia BE/ROQ
Sweden SIQ
Taiwan CPC
What we do..
International benchmarking
projects
Benchmarking Roadshows
What we do..
Benchmarking Awards to begin in 2012
Trial of the award process in India
www.globalbenchmarking.org
from kuwait
And the GBN has an Annual Benchmarking Conference!!
to Dubai, March 2012
to Auckland, New Zealand, 5- 7 December 2012
What is benchmarking?
Benchmarking is learning from the experience of others
Informal benchmarking is the most common type of benchmarking
learning from experts or colleagues
learning by networking
learning from
websites & reading
There are two types of formal benchmarking
Performance Benchmarking
Best Practice Benchmarking
“The comparison of performance data that has been obtained from studying similar processes or activities”.
It is useful for identifying strengths and
opportunities for improvement.
What is Performance Benchmarking?
Performance benchmarking is used for
comparing financial and non-financial
performance
Financial measures:
Expenditure, cost of labour, cost of buildings/equipment, cost of energy use, adherence to budget, cash flow, revenue collected.
Non-financial measures:
Absenteeism, staff turnover, % of admin staff to front-line staff, budget processing time, complaints, environmental impact, call centre performance.
“the comparison of performance data that has been obtained from studying similar processes or activities
What is Best Practice Benchmarking?
and identifying, adapting, and implementing the practices that produced the best performance results”.
It is useful for “learning from the experience of others” and achieving breakthrough improvements in performance.
Best Practice Benchmarking is the most powerful type of benchmarking
Tell me I may forget
Show me I may remember
Involve me and I will understand
Use all types of benchmarking to achieve business excellence
Informal Benchmarking
for everyone, use for all processes
Performance Benchmarking
only do if you are going to act on the data, use for many processes if data is readily available
Best Practice Benchmarking
use for key opportunities for
improvement