Social Pillar

Strategic Plan - background• As you recall, St. Catharines City Council

developed and approved a Strategic Plan, for the first time, in 2015

• The Plan established a vision for the City, as well as 11 goals and more than 40 action items to achieve those goals

• The goals align with the four pillars of sustainability: economic, social, environmentaland cultural

Strategic Plan – Social PillarThree upper level goals

Strive for the highest

quality of life for all citizens

Connect people, places

and neighborhoods

Provide excellent customer service

and communications

with citizens

STRIVE FOR THE HIGHEST QUALITY OF LIFE FOR ALL CITIZENS

PARKS AND RECREATION AND OTHER SERVICESSTATISTICS

ACCESSIBILITY

STRIVE FOR THE HIGHEST QUALITY OF LIFE FOR ALL CITIZENS

PARKS, RECREATION AND CULTURE

$7,400 of financial

assistance through the

Fee Assistance Program

(FAIR)

2,000 Trees Given Away5,000 Trees

Planted

2 new basketball courts and splash

pads

Over 100,000 visitors to the museum

annually

27,350 patrons participated in fitness

activities at SKAC

5,000 children participated in swimming lessons

$300,000 in SCCIP funding

Significant improvements to Centennial Gardens, Lakeside Park, Rotary Park & West Park

through partnerships and collaboration

STRIVE FOR THE HIGHEST QUALITY OF LIFE FOR ALL CITIZENS

1,952 Events / 311,406Tickets sold at PAC

Meridian Centre / FirstOntario Performing Arts Centre

327 Sporting and Concert Events / 771,890 tickets sold

at Meridian Centre

STRIVE FOR THE HIGHEST QUALITY OF LIFE FOR ALL CITIZENS

ACCESSIBILITY

Report presented to

Council Spring 2018

Physical environment enhancements:• Examined plans, provide input on

numerous City buildings and renovations

• Review playground tenders• Provide input to designs• Provided listening devices, accessible

seating, alternative formats to patrons • Continue with connectivity of sidewalk

Training and knowledge:• Ensure policies practices procedures

and training support with staff• Provide accessible

services/accommodations for citizens when requested

CONNECT PEOPLE, PLACES AND NEIGHBOURHOODS

NEIGHBOURHOODSCOMMUNITY

TECHNOLOGY

NEIGHBOURHOODS

Urban Design Guidelines

Proposed Downtown Indicators Initiative

Public Open Houses

Port Dalhousie Secondary

Plan

Heritage District

Plan(Port

Dalhousie)

Implementation of a Design Review panel in 2017

Consultant engaged for Active Transportation

Updated Cycling maps

Continued collaboration

with community partners on

city wide events

Active transportation committee worked on

identifying connectivity gaps and improving wayfinding signage

CONNECT PEOPLE, PLACES AND NEIGHBOURHOODS

COMMUNITY

Compassionate City

Mandate

Settlement Services in collaboration with Folk Arts

Region wide submission for

Smart City Challenge

MoU signed with the Niagara Regional Native Centre

Syrian refugee settlement assistance

Active participation and support for 2021 Canada Games

Refugee claimants rose from 156 to 232 between 2014-2017

CONNECT PEOPLE, PLACES AND NEIGHBOURHOODS

TECHNOLOGY

Wi-Fi in Downtown

core

Collaboration with Regional partners for

Open Data Portal

Smart City challenge

submission

Public Wi-Fi promoted in City facilities

Initiative to develop and enhance open data

project moving forward

CONNECT PEOPLE, PLACES AND NEIGHBOURHOODS

PROVIDE EXCELLENT CUSTOMER SERVICES AND COMMUNICATIONS WITH CITIZENS

INNOVATIONCITIZENS FIRST

CITY HALL

INNOVATION

Smart kiosk pilot

project

Enhancement of Social Media presence

Increased number of subscribers of Pingstreet

Improving phone system

4,000

14,000

24,000

2015 2016 2017 2018

Facebook and Twitter Followers

Facebook Twitter

878 13632005 2316

2015 2016 2017 2018

Ping Street Number of Subscribers

Development online

services

Automation of water

meter reading

Innovative parking services

PROVIDE EXCELLENT CUSTOMER SERVICES AND COMMUNICATIONS WITH CITIZENS

PROVIDE EXCELLENT CUSTOMER SERVICES AND COMMUNICATIONS WITH CITIZENS

CITIZENS FIRST

Working together to provide an exceptional customer experience

through our commitment to efficiency and innovation

TOP FIVE CALLS1. Water2. Taxes3. Public Works4. PBS5. Parking

0

100200300

400500

600700

Average counter visits per service per month

Over 1500 Counter interactions every

month

Over 8000+ calls answered every

month on average

0

2000

4000

6000

8000

10000

12000

January February March April May June

Calls per MonthYearly Comparison

2017 Offered 2018 Offered

PROVIDE EXCELLENT CUSTOMER SERVICES AND COMMUNICATIONS WITH CITIZENS

CITY HALL

Digital Signage

Inviting Spaces

Mobile App Parking

Artwork Displays

Centre of Community

FUTURE STEPS1. Recreation Facilities Master Plan update2. Neighbourhood Matrix3. Active Transportation Plan4. Open Data initiative update5. Updated Telecommunication technology6. Citizen Engagement tools

Questions?