draft - web viewassessment of learner competence is carried out on a unit-by ... a guide to aged...

Qualification OutlineBlended Delivery

© Wise Education Group of 15

Qualification Outline CHC33015 Certificate III in Individual Support Blended delivery (all Streams)

Qualification Outline

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CHC33015Certificate III in

Individual Support (All Streams)

Contents

CHC33015 Certificate III in Individual Support........................................................................................3

About WISE EDUCATION GROUP.......................................................................................................3The Need...........................................................................................................................................4Target Market....................................................................................................................................4Entry requirements............................................................................................................................5Outcomes..........................................................................................................................................5Program overview.............................................................................................................................6Delivery and Assessment...................................................................................................................6Duration.............................................................................................................................................6Pre requisites.....................................................................................................................................7Packaging...........................................................................................................................................7Units..................................................................................................................................................7Delivery arrangements......................................................................................................................9Sequencing........................................................................................................................................9Work environment..........................................................................................................................11Assessment......................................................................................................................................11RPL...................................................................................................................................................11Assessment process.........................................................................................................................12Resources........................................................................................................................................13Facilities and Equipment..................................................................................................................14Trainer Materials.............................................................................................................................14Student Materials............................................................................................................................14Trainer requirements.......................................................................................................................14Trainer Allocation............................................................................................................................14Employability skills...........................................................................................................................14Pathways.........................................................................................................................................15Access & Equity...............................................................................................................................15Support Services..............................................................................................................................15Participant Satisfaction....................................................................................................................15




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The Purpose of the Qualification Outline

The purpose of this document is to provide a robust platform for the delivery and assessment of the CHC33015 Certificate III in Individual Support completed as a blended delivery.

This is your training and assessment plan.

CHC33015 Certificate III in Individual Support

About WISE EDUCATION GROUP

Wise Education is a national RTO delivering work based qualifications in partnership with local and national clients. We have been delivering in various sectors for over 7 years and hold a strong portfolio of participants.

Our products offerings include qualifications in the following industry sectors:

Business Business Administration Sales Customer Engagement Work Health & Safety Hospitality Management Warehouse Operations Aged Care Child Care Disability Services Employment Services Education Support Volunteering Services Retail Record Keeping Marketing & Advertising Small Business Management Franchising Tourism & Events Accounting & Bookkeeping Project Management

As a Registered Training Organisation:

We provide flexible work based solutions for employers and staff Have a strong team of trainers expertise Have demonstrated knowledge in developing concepts for training regimes that

reflect the industry needs Have a strong account management structure Have a sound internal working management system that ensures we commit to

our promise Have a culture that is built entirely on customer care Have a Work Placement Scheme that supports most qualifications




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Have logbooks that record your work placement activities and supports your practical learning

Have available webinars which can be undertaken at any time as a recorded session or Live led by your trainer

The Need General:

Workers and managers within the Community Services industry need to develop new skills to adapt to the client-led model of care, particularly with autonomous care environments. Critical skills that the training package now incorporates are service coordination, financial management and goal-based planning. Having employees hold a qualification in the Community Services industry creates a common pathway of competencies, so that workers at all levels and across the industry can respond appropriately to complex care needs. Common pathways which have the potential to increase the retention of skilled workers, may assist career planning and development within the industry, provided cultural issues and hierarchies are considered.

From an industry perspective:

Community Services and Health is Australia’s largest industry grouping employing 9 per cent of the workforce and contributing significantly to the nation’s economy and welfare. Employment in the industry is projected to grow by at least 35 per cent over the next ten years. More sustainable models of quality care are required that alleviate the pressure on professional roles, particularly Registered Nurses, giving greater prominence to existing and new VET-based roles.

From potential participants’ perspective:

Staff irrespective of the industry they are in, require training in order to undertake their roles effectively. They require internal on the job training and monitoring with the view of a training plan so they can also determine their job readiness. Participants also are looking to have these skills form part of a nationally recognised qualification so they can demonstrate their sound industry knowledge by way of an industry specific qualification. This strengthens their personal resume and provides a platform for determining their career path.

Employer’s perspective:

All individuals need to have some understanding of the required skills and what they are responsible for, as well as those skills that rest with their supervisors, coordinators or other specialists. Providing frontline workers with the necessary support via a nationally recognised qualification as well as organisational practises around risk management, reporting, mentoring and supervision will be critical to an employer’s success.

Target Market

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility




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for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Typically, students will work in the following roles:

Accommodation support officer Care assistant Home care assistant Personal care assistant Care worker Nursing assistant

Entry requirements

Training Package: To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency (CHCCCS023 Support independence and well-being). – this is not entry requirements this is part of a unit within the qualification they must complete the hours within the unit

Wise Education Requirements: Participants must be able to fulfil the following specific requirements:

1. Pay your qualification fee2. Complete a language, literacy & numeracy test3. Good physical and mental health4. A National Police clearance is required5. AN aptitude for caring for, relating to, and working with older people and/or

people with a disability6. The ability to communicate in English orally and in writing in order to prepare

accurate reports and effectively communicate with clients and co-workers once they enter the workforce.

7. Participate in an induction into the training program where all enrolment paperwork will be completed and all course information provided to participants. They can expect to receive:

Enrolment form Types of evidence required to support government funded eligibility:

- QLD & WA, colour copy of Driver’s License or Proof of Age Card (both sides), colour copy of Green Medicare card, colour copy of Birth Certificate or Passport if you were born in another country

Visit sheet for induction VET Handbook Qualification Outline8. Training Log

Outcomes This program has been designed to equip participants at Wise Education Group (see target market) with the skills and experience required to work within the roles mentioned. They will obtain the following skills and knowledge:

Working effectively in aged care sector Maintain an empowering environment Support individual health and emotional well being




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Implementing individualised plans and providing support Knowing the importance of culturally aware and respectful practice Communicate using alternative strategies Organisational support Maintenance of information systems Administrative support Assistance with implementation of individualised plans Follow WHS processes Contribution to implementation of service delivery strategy

Program overview

The delivery and assessment of this program is a blended approach comprising of distance based workbooks and assessments, training sessions conducted through scheduled webinar and online clinical modules supporting the aged care industry. Participants will be allocated up to 5 units of competency at a time. The webinars will be scheduled and students will be provided with a calendar of events to register. The clinical modules will be allocated at enrolment and can be completed over time throughout the program.

Delivery and Assessment

The theory components are the first part of the experience. You will undertake each of your modules allowing up to 8 hours completing the module and at least 4 hours for assessment completion. The learning module and assessment can be carried out over time and we recommend scheduling at least one module with assessment per month.

The webinars will be scheduled at least monthly and the training schedule in Sequencing (page 8) will highlight the units of competency to be undertaken through this mode of delivery.

The clinical modules will be allocated upon enrolment and these can be undertaken over time. We have also identified the most appropriate sequencing for completing these modules.

Once you have completed your workbook and assessment you must take a copy of the assessment for your own records and return to:

Trainer/Assessor Name

Wise Education Group

PO Box 6252, Alexandria NSW 2015

Alternatively, you can complete the assessment on a computer generated file (preferably Microsoft Word) and email to your Trainer/Assessor for marking. Your Assessor will mark these within 5 working days of receipt.

You can also upload your soft copy assessment to your profile on the Student Portal and then email your Trainer advising that you have uploaded your assessment for marking.

Once this has been marked your Trainer Assessor will provide clear feedback in relation to your results. If you are found not yet competent, then Your Assessor will communicate the required evidence in order to be deemed competent and satisfactorily complete your assessment.

Duration This program will be delivered over a 12 month period.




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The course is a total of 517 nominal hours as per training plan. This equates to:

10 hours per week for full time study 19 hours per week for part time study

However if you allocate 12 hours per week for completion of all your support resources and research activities you will satisfactorily complete within the timeframe.

You will be allocated all learning modules and assessment Materials at commencement of program. Your Trainer/Assessor will monitor the completion of your assessments and mark these within 5 working days. You will receive an email notification of your competency.

Once you have been deemed competent your Assessor will arrange postage of the next unit/s for completion.

Pre requisites There are no unit level pre requisites that participants must complete to enter this program.

Packaging To complete this qualification, participants must complete a total of 13 units of competency as set out by the Training Package. This is to consist of 7 core units and 6 elective units.

Units Wise Education Group is able to deliver and assess the following units of competency.

Core Units:

CHCCCS015

Provide individualised support Compulsory

CHCCCS023 Support independence and well being Compulsory

CHCCOM005 Communicate and work in health or community services Compulsory

CHCDIV001 Work with diverse people Compulsory

CHCLEG001 Work legally and ethically Compulsory

HLTAAP001 Recognise healthy body systems Compulsory

HLTWHS002 Follow safe work practices for direct client care Compulsory

Elective units: Select 6 from the list below

Elective units Selection can be made by ticking the appropriate units of competency

AGEINGAll Group A electives must be selected for award of the Certificate III in Individual Support (Ageing).

CHCAGE001 Facilitate the empowerment of older people GROUP A

CHCAGE005 Provide support to people living with dementia GROUP A




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CHCCCS011 Meet personal support needs GROUP A

CHCADV001 Facilitate the interests and rights of clients OTHER

CHCAGE002 Implement falls prevention strategies OTHER

BSBWOR301 Organise personal work priorities and development OTHER

DISABILITYAll Group B electives must be selected for award of the Certificate III in Individual Support (Disability).

CHCDIS001 Contribute to ongoing skills development using a strengths-based approach

GROUP B

CHCDIS002 Follow established person-centred behaviour supports GROUP B

CHCDIS003 Support community participation and social inclusion GROUP B

CHCDIS007 Facilitate the empowerment of people with disability GROUP B



HOME AND COMMUNITY

At least four units from Group C electives must be selected for award of the Certificate III in Individual Support (Home and Community).

CHCAGE001 Facilitate the empowerment of older people GROUP C

OR

CHCDIS007 Facilitate the empowerment of people with disability GROUP C

PLUS THE FOLLOWING GROUP C UNITS, AND TWO OTHER UNITS

CHCCCS011 Meet personal support needs GROUP C

CHCCCS025 Support relationships with carers and families GROUP C

CHCHCS001 Provide home and community support services GROUP C



GENERAL ELECTIVES

CHCADV001 Facilitate the interests and rights of clients

CHCAGE002 Implement falls prevention strategies

BSBWOR301 Organise personal work priorities and development

CHCDIS007 Facilitate the empowerment of people with disability

CHCAGE001 Facilitate the empowerment of older people

CHCCCS011 Meet personal support needs




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Delivery arrangements

The delivery of this qualification will be completely via workbook delivery, trainer interaction through live webinars and online clinical modules

In each of the learner’s guides, workplace activities are provided to ensure that the appropriate learning is being undertake in the workplace. If you do not have access to a working environment then our Work Placement Manager will work with you to determine flexible options available in order to meet the minimum requirements. You will be required to complete at least one unit per month to remain on track within a 12 month period. Should you choose to fast track your duration you are able to complete the units at your own pace.

Sequencing Core Units:

CHCCCS015

Provide individualised support

Online Module: Health Services Induction

Month 1 Workbook

CHCCCS023 Support independence and well being Month 1 Webinar

CHCCOM005 Communicate and work in health or community services

Month 2 Webinar

CHCDIV001 Work with diverse people Month 3 Webinar

CHCLEG001 Work legally and ethically Month 4 Webinar

HLTAAP001 Recognise healthy body systems Month 5 Workbook

HLTWHS002 Follow safe work practices for direct client care

Online clinical modules:

Hand Hygiene Manual Handling Principles Safe Posture and Stand Transfers Rolling and Slide Sheets Cleaning Tasks and Bed Making

Month 6 Workbook

Elective units: Select 6 from the list below

AGEINGAll Group A electives must be selected for award of the Certificate III in Individual Support (Ageing).

CHCAGE001 Facilitate the empowerment of older peopleOnline Clinical Modules:Identifying, reporting and responding to the abuse of older people in care

Month 7 Workbook

CHCAGE005 Provide support to people living with dementiaClinical online modules:Understanding Dementia 1-5

Month 8 Workbook

CHCCCS011 Meet personal support needs Month 9 Workbook

CHCADV001 Facilitate the interests and rights of clients Month 10 Workbook

CHCAGE002 Implement falls prevention strategies Month 11 Workbook




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Month 12 Workbook

DISABILITYAll Group B electives must be selected for award of the Certificate III in Individual Support (Disability).

CHCDIS001 Contribute to ongoing skills development using a strengths-based approach

Month 7 Workbook

CHCDIS002 Follow established person-centred behaviour supports

Month 8 Workbook

CHCDIS003 Support community participation and social inclusion

Month 9 Workbook


Month 10 Workbook

CHCADV001 Facilitate the interests and rights of clients Month 11 Workbook


Month 12 Workbook

HOME AND COMMUNITY

At least four units from Group C electives must be selected for award of the Certificate III in Individual Support (Home and Community).

CHCAGE001 Facilitate the empowerment of older people Month 7

OR


Month 8

PLUS THE FOLLOWING GROUP C UNITS, AND TWO OTHER UNITS Month 9-12


CHCCCS025 Support relationships with carers and families

CHCHCS001 Provide home and community support services



GENERAL ELECTIVES


CHCAGE002 Implement falls prevention strategies



CHCAGE001 Facilitate the empowerment of older people




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Work environment

Participants enrolled in this qualification will have full access to a workplace, its facilities, equipment, resources and support. Where work health & safety becomes an issue to conduct assessment in this manner then the assessment will take place away from the normal working environment. However, the simulated environment will represent normal working conditions as closely as possible.

Assessment Assessment of learner competence is carried out on a unit-by-unit basis.

A range of methods is used in order to facilitate a flexible approach.

Assessment tasks include the following which allows the assessment of multiple skills and knowledge integrated into actual workplace activities.

1: Written Questions: The learner is required to respond to a range of questions. The learner will research their answers from the issued textbook, TAFE NSW Individual Support in Australia, and other general and workplace references that are available.

2: Case studies/ Projects: The learner is required to read through developed case study scenarios, conduct their own research and provide answers in response to the situation.

3: Practical Demonstration: The learner is required to demonstrate a range of skills and apply knowledge learned in the classroom relating to the unit of competency in the workplace and is to be observed by the trainer and assessor.

5: Practical Log Book: The learner is provided with a log book which requires their workplace Supervisor to sign off the tasks they complete whilst undertaking their work placement.

The trainer/ assessor also visits the workplace to observe the same competencies and gather feedback from the workplace Supervisor

Learners are provided with the opportunity to discuss and clarify assessment outcomes during phone and email contact with the trainers and assessor.

RPL Recognition of Prior Learning (RPL): Learners who believe they already have some of the competencies in the course may apply for RPL.

An application for RPL may only be made after enrolment and must be made using the © Wise Education Group

of 15Qualification Outline CHC33015 Certificate III in

Individual Support Blended delivery (all Streams) Qualification Outline

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Application Form that will be provided.

RPL is another form of assessment and requires the same application of the principles of assessment and the rules of evidence which are applied in any form of competency based assessment.

Credit transfer: Learners who have completed units of this course at other registered training organisations will be given a credit transfer on presentation of a verified transcript, Award or Statement of Attainment.

Assessment process

Step 1: Prepare for assessment. The assessor is to:

• Establish the context and purpose of the evidence to be collected.• Identify and analyse the units of competency, training package and assessment

strategy to identify the evidence requirements.

Review the assessment tools and confirm their currency and adequacy in meeting the rules of evidence.

Step 2: Prepare the learner. The assessor is to:

• Explain the context and purpose of the assessment and the assessment process.• Explain the units of competency to be assessed and the evidence to be collected.• Outline the assessment procedure and the preparation the learner should

undertake, and answer any questions.• Assess the needs of the learner and, where applicable, negotiate reasonable

adjustment for assessing people individual needs.

Seek feedback regarding the learner’s understanding of the evidence requirements and assessment process.

Step 3: Plan and prepare the evidence-gathering process. The assessor must:

• Organise equipment or resources required to support the evidence-gathering process if required.

Co-ordinate and brief other personnel involved in the evidence-gathering process if required.

Step 4: Collect the evidence and make the assessment decision. The assessor must:

• Establish and oversee the assessment process to ensure its validity, reliability, fairness and flexibility.

• Collect appropriate evidence and match compatibility to the unit of competency.• Incorporate allowable adjustments to the assessment procedure without

compromising the integrity of the competencies.• Evaluate the evidence in terms of validity, consistency, currency, authenticity and

sufficiency.• Consult and work with other staff, or technical experts involved in the assessment

process.• Record details of evidence collected.

Make a judgement about the learner’s competence based on the evidence and the © Wise Education Group



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relevant unit(s) of competency.

Step 5: Provide feedback on the assessment. The assessor must provide advice to the learner about the outcomes of the assessment process. This includes providing the learner with:

• Clear and constructive feedback on the assessment decision.• Information on ways of overcoming any identified gaps in competency revealed by

the assessment.• The opportunity to discuss the assessment process and outcome.

Information on reassessment and the appeals process if applicable.

Step 6: Record and report the result. The assessor must:

• Record the assessment outcome according to the policies and procedures.• Maintain records of the assessment procedure, evidence collected and the outcome

according to policies and procedures.• Maintain the confidentiality of the assessment outcome.

Report the assessment outcome.

Step 7: Review the assessment process. On completion of the assessment process, the assessor must:

• Review the assessment process.• Report on the positive and negative features of the assessment to those responsible

for the assessment procedures.

If necessary, suggest to management ways of improving the assessment procedures by providing input to the next scheduled management meeting or assessment validation.

Step 8: Participate in the reassessment and appeals process. The assessor must:

• Provide feedback and counselling to the learner, if required, regarding the assessment outcome or process, including guidance on further options.

• Provide the learner with information on the reassessment and appeals process.• Report any assessment decision that is disputed by the learner to appropriate

personnel.

Participate in the reassessment or appeal according to the policies and procedures.

Resources To adequately support the delivery of the qualification, WISE EDUCATION GROUP has available clinical online modules to support the delivery of students in the ageing industry. The list of modules available are:

Health Services Induction Hand Hygiene Manual Handling Principles Safe Posture and Stand Transfers Rolling and Slide Sheets Cleaning Tasks and Bed Making Identifying, reporting and responding to the abuse of older people in care Understanding Dementia 1-5

All students will also receive a copy of the text book, ‘Aged Care in Australia: A Guide to Aged Care Workers Study Guide”

Facilities and Access to a computer for clinical modules and attendance in Live Webinars.© Wise Education Group



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Equipment

You will also be required to have access to an aged care facility, a community centre that supports people with disability or any type of community centre depending on the stream of study. Your Trainer/ Assessor will recommend the type of work place most suited to you.

We will send to you via the post your workbooks and assessments which you can complete in print copy. You will then return your completed assessment for marking.

Trainer Materials

The following documents have been developed which describe the delivery and assessment of the qualification. The units of competency are in single unit format and also clustered specifically for community services students.

Wise Education Group Study Plan Learners Guide with Facilitator notes for activities Assessment Kit Assessors Marking Guide Mapping Guide

Student Materials

The following documents have been provided which describe the delivery and assessment of the qualification. The units of competency are in single unit format

Qualification Outline Learners Guides Assessment Kit Online clinical modules Text Book Access to Webinars

Trainer requirements

To deliver this program Wise Education Group requires its trainers and assessors to:

Hold a TAE40110 Certificate IV in Training and Assessment Hold the following qualifications:

o CHC33015 Certificate III in Individual Support (or equivalent or a level higher)

Have worked as a Trainer/Assessor professional within the last 12 months Have worked in the Community Service Industry with a minimum of 3 years’

experience Hold membership or that of a related industry body Have participated in specific professional development within the last 12

months; and Maintain their Industry Currency at least annually by attending ‘Return to

Industry’ programs as set out in professional development plan Have undertaken training and assessment professional development within the

last 12 months.

Trainer Allocation

Wise Education Group will allocate a single Trainer where appropriate

Employability skills

Employability skills are embedded in Training Package units of competency. Employability Skills Summaries record how the employability skills are covered in every nationally endorsed qualification (source http://www.training .gov.au). Refer to the




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http://www.training/

training package qualification framework for this qualification’s employability skills summary.

Pathways Upon successful completion of this qualification, participants are able to continue their learning journey into:

CHC43015 Certificate IV in Ageing Support

Access & Equity

Principles, practices and legislative requirements relating to equity, access, anti-discrimination and social justice will be addressed in all aspects of the implementation of the Learning and Assessment Strategies. Needs will be identified prior to students’ commencing programs. Customised delivery and assessment strategies, including reasonable adjustment to meet client needs.

Support Services

Learning Support – LLN support (through initial analysis (LLN form) and feedback then follow up support where necessary); disability support services

We are also able to coordinate face to face sessions via webinar sessions that will be trainer led.

Student Support – Wise Account Manager and Wise Trainer

Student Support Officer- this person will conduct your orientation to determine how the program will best suit you and at this appointment they will develop a study plan to ensure you remain on track.

Online clinical Modules- these modules are non accredited and provide additonal support to students

Text Book: All students will also receive a copy of the text book, ‘Aged Care in Australia: A Guide to Aged Care Workers Study Guide”

Your Tutor- Access to our partnering service that provides experts tutors to help with research activities, basic numerical, grammar and will review projects for accuracy of written composure

Student Portal- Access to your own profile on the student portal to allow you to upload your own assessments for marking

Participant Satisfaction

Wise Education Group will periodically conduct randon surveys with participants. At regular management meetings, Wise Education Group will analyse the feedback and implement any corrective actions.

Your Commitment

Actively participate in your modules Liaise with your Trainer/Assessor to receive adequate support Complete your modules and assessment in a timely manner Complete evaluations upon request




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