drama script (1)

Drama Script

Effective Public Communication

(FCOM0102)

Assignment 2

Low Yong Ging (0313679)

Ricky Wong Yii (0313785)

E Jy Huey (0313332)

FNBE JAN 2013 - FCOM0102 EFFECTIVE PUBLIC COMMUNICATION

Names of group members: Low Yong Ging, Ricky Wong Yii, E Jy Huey, Felicia Tiong Ying Min, Sean Wee Yen Xhiong

Felicia Tiong Ying Min (0313610)

Sean Wee Yen Xhiong (0313416)

SCENE 1

Jonathan and Kelly are two friends that end up competing for a job by accident in an accounting

firm.

Jonathan: Kelly? Is that you? Hey! How have you been?

Kelly: Hey John, I haven't seen you since high school! I've been a busy woman. You?

Jonathan: I went to Curtin University in Sarawak to complete my studies.

Kelly: I'm so proud of you! So you work here?

Jonathan: Yes. So are you here for your husband?

Kelly: Um... actually, I work here too.

Jonathan: As an audit?

Kelly: Yeah.

Jonathan: So you know about the promotion, too?



Kelly: That's right, Jon.

Jonathan: Kelly, we've been friends since high school , I don't want to be competing with you.

Kelly: But this is not high school anymore. It's work, Jon.

Jonathan : Yes, but why this firm? Kelly, I honestly think that you should quit. I would be more

suitable for this.

Kelly: What is that suppose to mean, huh? I have the attitude and I'm very sure I'll fit in just fine

at this firm.

Jonathan: Kelly, I graduated with a distinction in my degree, okay. Please, I don't want to be

competing with you.

Kelly: Neither do I Jon, but like I said, this is work .

Jonathan: Humph...

Kelly: Jon... you know what? Let's not argue about this. It is pointless quarrelling about who's

the best.

Jonathan: Yeah. I don't want to spoil our friendship because of a job.

Kelly: It's unavoidable that we have to compete for the position .

Jonathan: So what now?

Kelly: Since it's a competition, let's just take it as a competition. A fair one.



Jonathan: Hmmm... you're right. Let's both just work hard for this job and see who will be

capable enough in getting it.

Kelly: So what do you say Jon?

Jonathan: I guess that is the only way to work things out.

Kelly: Yes, that's more like it.

Jonathan: Good luck, Kelly .

Kelly: Good luck, Jon.



SCENE 2

Eventually Kelly did very well in her new job and received lots of compliments from her boss

and seniors. One day while she was busy working on her firm's big project, she received a phone

call from the head department.

Kelly: Hello, Kelly is on the line. How may I help you?.

Manager: Kelly I want to inform you that you had been shortlisted as one of the qualified

candidates of our best worker in our department this year. In conjunction with the title you

gained, our boss would like to reward you with a promotion. However --

Kelly: Oh my gosh, I can't believe that I really won that title this year!

Manager: Kelly, please allow me to finish my sentence first.



Kelly: Sorry. Please continue, Ms. Sandy.

Manager: However, you are given two options to choose between - the salary promotion or to

join our transfer program to Switzerland this year as a reward for your new title. Please inform

me of your preference as soon as possible, or within the next two weeks, because we need to

make arrangements.

Kelly: Alright, thank you for informing me.

After the phone call, Kelly was so excited about the title and the promotion reward and she told

her family and close friends about it. Days passed by quickly and she realised that she was in a

dilemma to make the most important choice in her life by the end of the week.

Kelly: Oh gosh, a week passed by and I haven't made a decision yet. What should I do?

Kelly: It's so hard for me to choose between the salary promotion and the transfer program

because either one of the rewards could change my life.

Kelly: If I choose to accept the salary promotion, I would be able to clear my housing, car, and

also education loan as soon as possible. Moreover, I could also afford to plan a family trip by

the end of the year with the extra money.

Kelly: But I really don't want to turn down the transfer program to Switzerland because

Switzerland has always been one of the countries that I had looked forward to travelling to and



working at. Moreover, I would also able to make some new friends there and gain lots of

memorable life experiences which I would never forget. But if I accept the promotion and work

in Switzerland, I would be forced to separate myself from my family and close friends. Why

would I want to make myself suffer in this kind of terrible condition when I could just take the

money and stay home comfortably with my family and friends?

Kelly knew that she needed to make her decision quickly because the deadline was just around

the corner. Therefore, she pulled out a pen and start to list down the pros and cons of accepting

any one of the promotions rewarded by her firm. Although she tried hard to think of a win-win

solution for her decision, she failed to do so because it was not possible for her to receive both

promotions at the same time. After some discussing with her mother about the pros and cons of

the promotion she listed out earlier, she made her decision by the end of the week.

Kelly: I will turn down the salary promotion and accept the transfer program because I may not

be as lucky in the future to get this kind of promotion again, and I don't want to miss a chance to

travel to Europe which is one thing that I've dreamed of doing since I was young.

After she told herself that, she picked up the phone and contacted her manager to tell her about

her decision. A few months later, she found herself wearing sweaters to keep her warm (which



she would never have worn in Malaysia) and playing around in the snowy hills with a bunch of

new friends she made in Switzerland.

The holiday season is just around the corner and her friends invited her to join them...

SCENE 3

Max, Hanson, Jimmy, and Kelly are partners in charge of decorating the hall of a shopping mall.

Kelly: Hey guys, we need to make some preparations for the decoration of the hall. Should we

start our discussion now?

Hanson: Sure! Where should we start?

Jimmy: Maybe we can start with the theme for the event.



Kelly: So, Max, any idea for the theme?

Max: I think we should use Minions as the main theme, as they're the most popular characters

amongst teenagers nowadays.

Hanson: But they're really common. Most of the events nowadays are using Minions.

Jimmy: I have an idea. What do guys think about fairytales?

Kelly: That sounds like a good idea!

Max: But fairytales are really old-fashioned. Only little girls would be attracted to them.

Jimmy: They are old-fashioned, but I don’t agree that only little girls would like them.

According to what we've done before, many people love this design.

Hanson: I agree with Jimmy’s suggestion. Many others malls are using Minions now and it's

really common for the customers. It'll just show that we're not creative enough.

Kelly: So, does everyone agree on using fairytales as our theme this year?

Max: No! I don’t agree. I still think it's not a good idea. Fairytales are so childish. Shouldn’t we

design something according to the customers’ taste?

Kelly: You're just being stubborn. You just don’t want to accept that your idea sucks.

Jimmy: Max, I guarantee you that we won’t fail this. We need your help to do this.



Hanson: Hey guys, let’s not argue about this. We are partners. We need to do this together. As

most of us agree with fairytales, let’s just give it a try.

Max: Ugh! Just do whatever you guys want to do. I don’t want to fight about this.

Kelly: Okay, so we've come to an agreement. I think we’ll stop here for today. It’s already late

and we need to calm ourselves down. Let’s meet up tomorrow for further discussion.

Jimmy: Okay, sure.

Hanson: I agree, it’s been a long day.

Max: Whatever. See you guys tomorrow then.

After the discussion, Max never complained about Jimmy’s suggestion again and did his best to

make it work.

SCENE 4

Kelly and Jonathan are good friends working as chefs in a restaurant. One day, the head chef,

Gordon, decides that they should add new dishes to their menu to attract more customers. He

divides the chefs under him into a few groups and gives them each a week to come up with a

new dish. He mentions that he would taste each dish at the end of the week and give each group

some feedback. After that, they would have another week to perfect and finalise their dishes.



Kelly and Jonathan are separated into two different groups, with both of them leading and

supervising their own group. A few days into the given task, Kelly finds out that both her and

Jonathan’s team are using lamb as their main ingredient, therefore conflict arises between the

two of them.

Kelly: Hey, Jonathan, I heard from the other colleagues that your team are working on a lamb

dish.

Jonathan: You heard right. Why do you ask? Are you doing lamb as well?

Kelly: Yes, that’s the problem. If we both use the same meat, we might not attract many

customers after all. Why don’t you use something else, like chicken or beef?

Jonathan: No, Kelly. We only have a few days left until Gordon tries our dishes, it’s way too

late to change now. We’ve already put a lot of effort into our recipe. Besides, why should we

change our ingredient? Why can’t you change yours instead?

Kelly: That’s impossible. My team is almost done perfecting our recipe as well. Fine, we’ll just

stick to what we have now.

Jonathan: Fine then. Let’s see what Gordon has to say.

During the interim, Gordon tries each of the groups dishes. A few of the other groups have

gotten his approval, with just a few minor things to be corrected. However, when it came to

Kelly and Jonathan's group, he was unsatisfied.



Gordon: Kelly, Jonathan, I need to speak to the both of you. Are you aware that both your

groups are using lamb as your main ingredient?

Kelly: Yes, sir. Is there anything wrong?

Gordon: No, and that's not what I'm concerned about. It's not the fact that you are using the

same ingredients, but the way both of you have prepared your dishes. Kelly, the sauce you have

used for your dish is magnificent, however your lamb is terribly overcooked. Jonathan, your

lamb is cooked to perfection, but your gravy is flat - the taste is boring. I suggest both of you do

more research or get advice from the other groups. I expect to see better results in a week.

Kelly and Jonathan: Yes, sir.

A few days later...

Kelly: Jonathan, have you done anything to improve your recipe?

Jonathan: We’re still working on it, there’s not much progress. I fear we may not make it in

time.

Kelly: So we’re in the same boat then, I can’t get the right texture for my lamb, either… hey, I

just thought of something. Since your dish needs a better sauce and mine needs to be cooked

better, why don’t we switch? I’ll give you the recipe for my sauce, and you teach me how to

cook the lamb the right way. It’s a compromise, what do you say?

Jonathan: That actually sounds like a good idea, Kelly. Let’s do that.



SUMMARY

CONFLICT NEGOTIATION

Interpersonal Conflict Competition

Intrapersonal Conflict Win-Lose Strategy



Intragroup Conflict Accommodation

Intergroup Conflict Compromise

INTERPERSONAL CONFLICT

Interpersonal conflict occurs when two or more individuals fail to share similar views, or

have different interests or goals. Conflict between people is a normal part of life, but is not

necessarily a bad thing. In fact, a relationship with regular conflict may be healthier than one

with no visible conflict. Conflict occurs at all levels of communication - at work, among friends,

within families, between partners, and so on.

In Scene 1, Jonathan and Kelly face conflict amongst one another when they realise that

they both are applying for the same job.

COMPETITION

Competitive negotiators go after their own desires - even when this means others suffer.

They typically do not want to cause others to suffer and go down, they are just so intently



resolute on their temporary gains that they plunder recklessly all the way through negotiations.

They frequently use whatever authority and strategy they can gather.

Competitive negotiators perceive the negotiation as a solely competitive procedure in

which they are going to be triumphant, and you are going to be defeated. They are inclined to

formulate extreme and unreasonable demands and characteristically attempt to threaten, deceive

and outwit the other negotiator in their attempt to acquire the best achievable agreement.

Jonathan competes with Kelly and continually insists that he is more suitable for the

position. However, Kelly fights back and propose that they compete fairly for the position.

INTRAPERSONAL CONFLICT

Intrapersonal conflict is conflict that individuals face within themselves. It is typically a

conflict between "should" and "want". "Should" is always driven by one's values, religious

beliefs, upbringing, and so on. Conversely, "want" is driven by one's immediate surroundings,

which entices individuals to pander to overlooking the "should".

In Scene 2, Kelly is conflicted between choosing between a tempting promotion and a

transfer program.

WIN-LOSE STRATEGY



The win-lose strategy, also known as "distributive bargaining", is based on an effort to

split up something, resulting in a win-lose situation. When choosing this tactic, one takes on an

adversarial or aggressive outlook. The focal point is on achieving goals instantly, with little to no

consideration for building prospective relationships. Resolving conflicts using a win-lose

strategy requires little time and energy, because only some (if any) creative solutions are

considered.

Normally, one or two set solutions are on hand and a decision or choice is expected

almost right away. Several negotiators that use the win-lose strategy take on controlling

strategies to trick or force the other party into a decision. It can be used in situations where

achieving temporary goals is more vital than maintaining or building a lasting relationship.

Kelly realises that there is no way for her to both get the promotion and take part in the

transfer program from her manager. As a result, she is forced to sacrifice being closer to her

family and friends and takes part in the transfer program.

INTRAGROUP CONFLICT

Intragroup conflict refers to a particular type of conflict that occurs between members of

a group that share common goals, interests and so on. Intragroup conflict can be small-scale (e.g.

in the workplace) or large-scale (e.g. between members of a particular race or religion). Despite

the fact that conflict is usually regarded as a crisis, intragroup conflict can also provide as an

important tool in some cases.FNBE JAN 2013 - FCOM0102 EFFECTIVE PUBLIC COMMUNICATION


In Scene 3, Hanson, Jimmy, Kelly, and Max are arguing amongst themselves regarding

the theme of their mall decorations.

ACCOMODATION

The accommodating party will sublimate its concerns to satisfy the other parties, at least

for the present. You choose this strategy if you have done wrong and want to get the matter over

with quickly and less expensively, or maybe you wish to gain some goodwill or other benefit

now or later through a quick resolution.

Accommodation as a method of negotiation is characterised by the wish to satisfy others

at the cost of your own happiness. This approach is regularly called a “lose-win negotiation” or

“soft negotiation”. Accommodation is extremely suitable when the issues are a lot more

important to the other party and there is a chance to build “credits” for later use on more

imperative issues. This is the standard of making concessions in negotiation.

Max realises that he cannot get his three partners to change their minds, so he sacrifices

what he thinks is a good idea. This is so that he won't have to argue with them anymore and they

can be happy with their idea.

INTERGROUP CONFLICT



Intergroup conflict is one of the most important types of conflict in an organisation, as an

organisation is ordered in the shape of a number of mutually dependent task groups. These

groups could be formal or casual, and members of these groups interact with one another for

diverse purposes. These groups differ in goals, work activities, authority, and status. The seeds of

intergroup conflict are sown in these differences.

In Scene 4, Jonathan and Kelly face conflict when both of them choose the same main

ingredient while coming up with new dishes for the restaurant they work at.

COMPROMISE

Compromise is a simple negotiation procedure in which both parties give up what that

they would like in order to get something else they would like more. Compromises typically take

place in win-lose situations - whichever one side gets, the other side loses. In compromise

situations, neither side gets all of what they really want, but they both make exceptions in order

to arrive at an agreement that is satisfactory for both parties.

The main method to negotiate a compromise is for the parties to go back and forth with

offers until they meet somewhere in the middle. This typically takes place around a single

subject - for example, the cost of an item.



Jonathan and Kelly both compromise by sacrificing their mutual wish to use their lamb

dishes as a new addition to the restaurant menu. Even though one of their dishes won't be used,

they both came to a mutual agreement and helped each other.



REFERENCES

1. Pearson, J. C., Nelson, P. E., Titsworth, S., & Harter, L. (2013). Human Communication

(5th ed.). New York, NY: McGraw-Hill.

2. Spangler, B. (2003, July). Competitive and Cooperative Approaches to Conflict.

Retrieved December 5, 2013, from

http://www.beyondintractability.org/essay/competitive-cooperative-frames

3. Merchant, S. (2012, April 21). Intrapersonal Conflict. Retrieved December 5, 2013, from

http://www.speakingtree.in/spiritual-blogs/seekers/self-improvement/intrapersonal-

conflict

4. Spangler, B. (2013, January). Win-Win / Win-Lose / Lose-Lose Situations. Retrieved

December 5, 2013, from http://www.beyondintractability.org/essay/win-lose

5. Belak, T. (1998, December). Intergroup Conflict in the Workplace. Retrieved December

5, 2013, from http://www.mediate.com/articles/belak1.cfm

6. Spangler, B. (2013, June). Compromise. Retrieved December 5, 2013, from

http://www.beyondintractability.org/essay/compromise



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