drchrono lab integration_faq
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drchrono Lab Integration FAQQ: I am a current customer of drchrono, what is the cost for access to Health Gorilla?
A: If you are currently on a Hippocrates, Apollo or Apollo Plus Plans, Health Gorilla is free. You can set up your integration and get access in a few simple steps!
If you are on a Prometheus or Asclepius plans, upgrade to one of the above plans to access your lab. Please email [email protected] or call (844) 569-8628 to get started.
Q: Do you have my local lab, how can I check?
A: We currently support 9,000+ diagnostic labs and 35,000+ radiology centers through our partnership with Health Gorilla’s Secure Clinical Network. You can check their vendor catalog.
If you don’t see your lab, email [email protected] or call (844) 569-8628 for further assistance.
Q: How do I send lab orders from drchrono using the Health Gorilla Integration?
A: From your drchrono homepage, go to your patient list, select patient chart, and at the bottom left you will find the “Health Gorilla” Third Party App. From there, you can place a new lab order and view the results for your patient.
Set up your Health Gorilla integration in these few simple steps.
Q: What is the process of adding my lab to the drchrono network?
A: If you are a current customer of drchrono (Hippocrates, Apollo or Apollo Plus), fill out our lab integration request form and let us take care of the rest. You will get a notification once your lab is connected.
If you are not a current drchrono customer, contact drchrono via email at [email protected] to get started.
Q: Will I be able to see previous lab results or even results from tests I have not ordered?
A: Yes, you will avoid duplicate lab tests and have the information at your fingertips. If your patient has taken a lab test through Health Gorilla’s Secure Clinical Network, you will be able to see the results and timestamp within drchrono’s platform.
email: [email protected] || call: (844) 569-8628
Q: What is a bi-directional lab interface in an EHR?
A: A bidirectional laboratory interface allows the clinician to order a lab investigation and receive the results directly within their electronic health record (EHR) platform.
Q: My lab only provides a unidirectional interface. Will you work with them?
A: Yes, through the Health Gorilla integration, we are able to facilitate both unidirectional and bidirectional interfaces.
Q: My lab only has a fax machine. How do I send lab requests and receive lab orders?
A: We allow your local lab to keep its work flow and to continue using a fax line. Although, we encourage labs to update their software, we understand the need for patient and practice convenience.
Using Health Gorilla’s technology, you can directly send lab orders and receive results in the patient file in drchrono’s EHR. The order is then converted into a fax and is received by the lab as a fax. Then when the lab results are ready, the lab faxes the results and the fax is turned into a PDF and is automatically filed into the patient’s file.
Q: What is the structure of the data that you receive?
A: Most labs are able to integrate with Health Gorilla’s API and Health Gorilla will convert most information into an HL7 format. This comes in as structured data allowing you to run reports.
If your lab only has a fax machine for sending results, per HIPAA, Health Gorilla delivers the information as unstructured data (PDF) and only reads the metadata associated with the fax to route the information to the patient file.
email: [email protected] || call: (844) 569-8628