David RichardsLittleton, CO 80120 Cell: 720-401-8348

ecto06@yahoo.com

Skills Accounts Payable Collections Spreadsheet and Database Creation

Document Prep and Reporting Record Management and Organization Sales Revenue Generation

Experience

LenderLive Network, LLC Glendale, COEscrow Analyst 7/2015 – Current Correlate with offsite third party vendors in order to track and disburse tax and insurance

payments for escrowed mortgage loans. Review mortgage loan documents to determine if escrowed or non-escrowed. Conduct thorough research of account payment histories and disbursement schedules to

resolve payment eligibility inquiries. Receive, sort, research, and pay incoming tax and insurance bills and returned escrow

disbursements.

Homestead Websites Englewood, COWeb Advisor 3/2013 – 9/2014 Responsible for providing customers advanced technical phone support for their website(s)

performance, features, and design. Used HTML, Java, and CSS coding to assist with website design customization requests. Top sales revenue generator for Support Department from Q4 2013 until Q3 2014,

consistently achieving 150%+ of my sales goals. Met stringent search engine optimization (SEO) and pay-per-click (PPC) advertising sales

goals and customer service survey goals.

Comcast Cable Greenwood Village, CONASR Technician II 6/2011 - 12/2012 Accountable for analyzing, isolating, and correcting network detected and customer reported

phone service and high-speed internet problems on an advanced tier. Used a trouble ticketing system to identify problem trends and to correlate service outage

patterns. Dispatched technical repair and service install truck rolls on a national level to customer

properties. Selected by management to be part of a small process improvement team chosen to re-write

dated troubleshooting instructions.

Statebridge Denver, COMortgage Servicing Specialist 7/2010 – 4/2011 Took inbound customer service and loss mitigation calls. Made outbound loss mitigation lead generating calls and collection calls. Loan modification, long-term repayment plan, short sale, and deed in lieu processing. Cradle-to-grave loan servicing; I handled all aspects of mortgage servicing for a portfolio of

approximately 500 mortgage loans.Military

United States Coast Guard San Diego, CASeaman (E-3) 2/2002 – 1/2005 Stationed on board US Coast Guard Cutter Hamilton, WHEC-715. Honorable discharge.

Education

University of Phoenix Lone Tree, COBachelor of Science in Information Technology 6/2013 – 2/2017 Minor in Multimedia and Visual Communication

LeaderQuest Centennial, COTechnical Trade School 5/2015 – 7/2015 ITIL 2011 Foundations Course CompTIA A+ 801 & 802 Courses CompTIA Network+ Course CompTIA Security+ Course

Denver Automotive and Diesel College Denver, COAssociate of Applied Sciences Degree, Master Technology 8/2003 – 9/2005 Member of the Student Council. Graduated "Cum Laude"

Eagle Academy Highlands Ranch, COHigh School Diploma 12/1998 – 1/2002 Graduated ahead of my class.

Licenses and Certifications

Colorado State Notary Public ASE Air Conditioning Refrigerant Recovery and Recycling License PADI Open Water SCUBA Divers License Air Brake Certification Forklift and Scissorlift Operator Certifications GM Engine Performance and Drivability Certification Hunter Engineering Alignment Geometry One Technician Certification Hunter Engineering Alignment Geometry Two Technician Certification Suburban Propane Liquefied Petroleum Gas Dispensing Certification Class R Colorado Driver License with Motorcycle Endorsement