driving business growth in the age of innovation
DESCRIPTION
New technologies like the cloud, mobile applications, social networking and analytics are creating a new and unique opportunity for IT organizations to deliver innovation that will transform businesses and even entire industries. To take advantage of this opportunity, IT must be able to deliver new, innovative business services faster and more reliably; they must be able to free up resources to focus on delivering innovation; and they must do so while maintaining security, privacy, and compliance.TRANSCRIPT
George Fischer Executive Vice President & Group Executive ,WW Sales & Services
The Age of Innovation:A New Business Order
@candidGJFFOLLOW ME
CA TechnologiesChanging the way IT is managed
2 Copyright © 2012 CA. All rights reserved.
CA Technologies is a leading provider of IT management software and solutions to global private and public enterprises.
$4.8 billion annual revenue & strong profit
RANKED #1 in Forrester’s list of IT Management Software Vendors by Revenue, in 2010*
One of Fortune Magazine’s Most Admired Companies (software industry)
One of Newsweek’s Top 10 greenest companies
Named the Market Share Leader in worldwide cloud systems management software by IDC**
One of Forbes World's Most Innovative Companies
30+ years managing complex IT environments
*Forrester Research, Inc., “Who’s Who In IT Management Software 2.0”, August 17, 2010 ** IDC, “Worldwide Cloud Systems Management Software, 2011-Vendor Shares”, Document No. 236556, August 2012.
Why we’re here today
Our ExperienceOur Technology
Our Investment in Innovation
Our Commitment to Customer Success
Industry and Public Sector leaders rely on CA Technologies
20 of 20 Top global banks
13 of 15 Top financial services companies
9 of 10 Top pharmaceutical companies
11 of 12 Top defense/aerospace companies
5 of 5 Top telecom companies
74%Companies
have deployed hybrid cloud
services
88%Enterprise
Commercial Apps Moving to
the Cloud
30%of IT budgets
being allocated to cloud
deployments
73BEstimated for
Public Cloud in 2015
Can you keep up with business demand
for innovation? Sources: See addendum
1 IDC, “Top 10 Predictions, Worldwide CIO Agenda 2012 Top 10 Predictions,” David McNally, Meredith Whalen, January 2012. IDC #232816. Volume 1.
The “New Normal” and the shift to innovation
BUSINESS DEMAND FOR INNOVATION
IT CAPACITY FOR INNOVATION
IT must fill this
growinggap!
IT must deliver new services that ACCELERATE INNOVATION
Mobility Social Big Data SaaSClient
Experience
While TRANSFORMING delivery of mainstream IT
RationalizationAgile Cloud
DeliveryStandardized Infrastructure
Automation Reengineering
Bring Your Own Device
Shift from Managing Technology To Delivering Innovation
Cloud as key enabler to innovation and its benefits
ENTERPRISE
EMERGING MARKET
SERVICE PROVIDERS
Agility + Cost Reduction
Speed + Simplicity
Margin + Revenue
ON-PREMISE
SERVICE PROVIDERS
SaaS
8
The innovation mandate: everything as a service
June 02 2011 CA Private Cloud Workshop Copyright © 2011 CA
Managing services in a vast heterogeneous IT ecosystem
TRADITIONAL DATA CENTER
HYBRID DATA CENTER
publichybridprivate
BUSINESSSERVICE
finance
marketing
customerservice
sales
The cloud challenge
1
Enable innovation while managing complexity, controlling cost and mitigating risk
We believe…
1
Innovation is possible in a complex and constantly evolving hybrid world
Thank You
Trevor BunkerSenior Vice President Global Presales Organization
The Innovation Imperative: Driving Business Growth in the Age of Innovation
Innovation as a disruptive force
Microcameras pinpoint source of illness
Precision farming
Billboards that cater to you
The creditcard is new application platform
The age of innovation
88% newcommercial
enterprise apps will move to
the cloud
CLOUDCOMPUTING
30 billion pieces of
content shared on Facebook every month
SOCIALNETWORK
2-7 Zetabytes90% unstructured
BIG DATAANALYTICS
Mobile web bigger than
desktop internet by 2015
MOBILEDEVICE
15 billion networked
devices by 2015
INTERNET OF THINGS
67% of CIOs see their role evolving to Chief Innovation Officer1
1 IDC, “Top 10 Predictions, Worldwide CIO Agenda 2012 Top 10 Predictions,” IDC #232816, January 2012.
Challenges making this transformation
Can’t bring new ideas to market quickly enough
Current IT is expensive to sustain and maintain
Security risks are increasing dramatically
Strategies for driving business innovation
DRIVE INNOVATION
FREE UP RESOURCES
REDUCE RISK
Strategies for driving business innovation
DRIVE INNOVATION
FREE UP RESOURCES
REDUCE RISK
Unclear outcomesDevelopment takes too longExpensive & time-consuming to scale
Traditional approach to delivering innovation
PLAN BUILD RUNTIME & COST
Better business outcomes Shorter development cycles Scale quickly and cost-effectively based on demand
RUN
PORTFOLIO MANAGEMENTSERVICE
VIRTUALIZATION
AGILE CLOUD DELIVERY
BUILDPLANTIME & COST
Business Service Innovation approachACCELERATE
21 Copyright © 2012 CA. All rights reserved.
Avis Europe leverages CA Technologies solution for real-time project planning to improve business agility
Objectives: Achieve better resource utilization to reduce costs Improve transparency of costs and resource allocation
for IT programs
Leveraged CA Technologies solution to: Implement a real-time, systematic project planning
approach to manage risk and improve decision making Reduce risk through increased visibility of IT project
costs and resources
22 Copyright © 2012 CA. All rights reserved.
Objectives: Get services into testing environments much earlier in the
development process. (Application developers would have to wait 4 – 6 weeks previously to get a service that could be tested in a production environment.)
Ensure integration services delivered meet business requirements. Gap in time between service requested and service delivered resulted in mismatched expectations and development delays.
Leveraged CA Technologies solutions to: With service virtualization, can now deliver working service to
developers within 3 days for testing. On-time delivery of higher-quality services through earlier
access to services for testing and continuous feedback loop.
Best Buy accelerates app dev processes and delivers higher-quality services with service virtualization
Strategies for driving business innovation
DRIVE INNOVATION
FREE UP RESOURCES
REDUCE RISK
Traditional approach to infrastructure management
IT
Manual processesNo end-to-end view of transactions
Capacity constraints
Fragmented technology silos
TRANSFORM Business Service Innovation approachTRANSFORM
ITSERVICE
ASSURANCE
INFRASTRUCTURE MANAGEMENT
MAINFRAME MODERNIZATION
AND OPTIMIZATION
ENERGY AND SUSTAINABILITY
Consistent QoE and QoS
End-to-end transaction visibility
Process orchestrationElastic capacity and
maximum choice
26
Qantas leverages CA Technologies solutions to improve the online experience for millions of customers
Copyright © 2012 CA. All rights reserved.
Objectives: Guarantee website availability and customer access Protect revenue streams from 34 international
websites Offer quality customer experience from increasingly
complex application infrastructure
Leveraged CA Technologies solutions to: Handle spikes in traffic of up to 20 million page
views a week — without any availability problems Reduce website outages, safeguarding a critical
revenue stream Increase competitive advantage by deploying new
online applications
27
Lufthansa Systems leverages CA Technologies solution to streamline SLA reporting
Copyright © 2012 CA. All rights reserved.
Objective: Enhance service delivery management by accurately
communicating service performance to customers Migrate manual data compilation from different systems
Leveraged CA Technologies solution to: Improve customer communication via a customer centric
approach Provide reliable, consistent and cost-effective services to
their customers Streamline report generation to reduce complexity, efforts
and costs Increase competitive advantage
Strategies for driving business innovation
DRIVE INNOVATION
FREE UP RESOURCES
REDUCE RISK
Security embedded in each service
Hard to deploy new services Frustrating customer
experience Loss of productivity
Risk of information loss too high
Risk of fraud too high Improper access rights
Traditional approaches to security
SECURE Business Service Innovation approach
SECURELY ENABLE ONLINE
BUSINESS
Role-based and content-aware IAM
Convenient and positive customer experience
Reduced risk of fraud and information loss
31
BT saves more than £15 Million and improves customer services with CA Technologies solutions
Copyright © 2012 CA. All rights reserved.
Objective:
Provide secure access to online services Establish a scalable and flexible identity and access
management model for next generation services
Leveraged CA Technologies solutions to:
Centralize user authentication and authorization to key external and internal applications
Secure 36 million transactions per day Save more than £15 Million
32 Copyright © 2012 CA. All rights reserved.
Objectives: Improve IT efficiency to expand the solo managed domain Improve infrastructure management ability to ensure the
key application Improve visibility on all managed nodes
Leveraged CA Technologies solutions to: Increase efficiency Improve customer satisfaction Make significant cost savings through single sign-on
capabilities Reduce risk of fraud Achieve compliance with new regulations in short
timeframe
DBS enhances competitive advantage and realizes significant cost savings
Choose the deployment model that meets your needs
ON-PREMISE
SaaS
SERVICE PROVIDERS
Imagine if you could…
Double the IT budget availableTO SUPPORT INNOVATION
BRING SERVICES TO MARKET 40% faster
CREATE ANY SERVICE YOU CAN IMAGINE, without sacrificing security
Starting points for Business Service Innovation
Learn how to collaborate with customers to capture new ideas
Identify a candidate for service virtualization Identify a project to test-pilot in the cloud Take a snapshot of your energy usage Go beyond monitoring and understand how
your network is behaving Find out how to modernize your mainframe Assess the maturity of your security
infrastructure
Thank You