driving sales with ucc - ingram micro · driving sales with ucc / 8 listening to users, driving...

Driving sales with UCCExploring the evolving world of UCC and the margin-boosting opportunities of audio attach.

An evolving culture of collaborationWorkplaces are changing, workstyles are evolving and new opportunities are appearing for resellers to increase sales and boost margin through Unified Communications and Collaboration (UCC) solutions.

Driven by the continued move to flexible and mobile working, and enabled by new technologies, Jabra estimates UCC adoption is growing at a rate of 30% a year.

Premise-based UCC systems make up the biggest proportion of deployed solutions today. Tomorrow, growth will come from the cloud – which is great news for both customers and channel partners.

customers a raft of operational and financial benefits. They are easier to maintain, provide advanced communications

functionality in an OPEX model, and typically embed data security and compliance by design. All of which make UCaaS options particularly attractive for small and medium sized businesses (SMB).

For resellers, the value comes through high-margin consultancy engagements, low-touch provisioning and recurring licence revenues. Indeed, UCC solutions including consultancy and financial services can be leveraged via Ingram Micro’s dedicated UCC team.

A comprehensive UCC solution sell includes more than the platform. It touches networks, devices and a wide range of peripherals – including audio headsets.

Driving sales with UCC / 2

The rise in mobile and remote working is driving UCC growth

The need to support mobile and remote workers is driving a “mobile-first approach.”

The time mobileprofessionals spend

at their desks.


>20% 32%of c-levels believe that the best way to cut costs over

the next 3-5 years is by hiring remote workers.

7%The growth rate of

the global smartphone value of UCC between

2018-2022.

£

The rise in mobile and remote working is driving UCC growth (Continued)

Technological advancements and surging adoption of cloud computing technologies areexpected to drive demand for hosted UC solutions.Grand View Research 2018

The cloud-based UCC market will grow at a CAGR of 10% between 2019 and 2025.

Global Market Insights, Jan 2019

The value of the global unified communications is set to exceed $143 billion by the end of 2024.

Grand View Research 2018



Exploring the UCC ecosystemVendors have responded to the growing demand for UCC with a raft of solutions that enable workplace transformation, drive productivity and improve employee and customer experiences.

From massively scalable, premise-based and hybrid enterprise voice and video systems through to cloud-hosted team-centric collaboration applications from Cisco, Microsoft, Unify and Avaya and others, customers now have a massive range of unified communications options to suit their use case and preferred consumption model.

Microsoft TeamsIntegrated into

workplace chat, video meetings, file storage and application integration.

BlueJeansVideo meetings anywhere supported by integrated workflows and central management and reporting.

ZoomroomsSoftware-based, flawless video, integrated audio, and wireless content sharing.

Cisco WebexCisco’s leading Webex platform

share, whiteboard, meetings and webinars with a single click.

8x8Voice, video collaboration and contact centre on a single cloud-based platform.

The journey to Teams with Jabra

As customers transition their collaboration environments to Microsoft Teams, Jabra’s Skype for Business-certified devices seamlessly integrate into this new platform – elevating Microsoft’s collaboration experience by delivering the

highest quality voice solutions to customers. Supporting call control within Teams calls, Jabra headset and speakerphone users can use the physical buttons to set volume, mute, unmute, and answer calls.



The concentration challengeThe technology is only part of the equation. For all the sophistication of today’s UCC platforms, the success of any deployment rests on the ability of knowledge workers to concentrate and collaborate with ease.

This is a conversation that goes far beyond features and functions to explore the real-world needs and experiences of users in their everyday environments. A recent Harvard study, for example, reports that

actually making teams less collaborative”.

70% of organisations are

open plan layouts.

81% report that noise andinterruptions are their biggest

23 mins is the time it takesto get back into full focus following an interruption.

78% report that theycommunicate with remote colleagues daily.

63% report that theirmeeting performance is negatively impacted by tech issues.

10% of the average45 minute meeting is spent on tech glitches.

Knowledge workers can’t concentrate

Collaboration isn’t always easy


Listening to users, driving adoptionThe right UCC solution is the one that best suits the various audiences in their real-world environment.

UCC is split into three primary categories: Collaboration, Video and Audio. For many end-users, the issue closest to their hearts is audio quality. If they can’t hear

people can’t contribute and won’t adopt.

With audio central to both user experience and productivity, attaching a range of high quality, noise cancelling, UCC-certified headsets makes business sense – driving adoption and securinghigher returns on their UCCinvestments.

Audio clarity is key to experience, and quality audio devices such as headsets should be included as

part of every solution.

61% of headsets used for work are not

UCC-certified devices.

61%


The power of personas

ensures partners can propose the right audio solutions to drive collaboration and concentration.

Call CentricCall centric solutions for agents, civil servants, traders and financial advisers who make their living over the phone by listening and talking to customers. Solutions here will be designed for users needing to perform noisy call centre environments.

Task Based

functions – including marketing, R&D, supply chain, etc. Users here require a high degree of concentration and solutions should be able to seamlessly integrate with UCC systems.

Mobile FocusedMobile focused solutions are designed for

driving from one meeting to the next, or when moving from one location to another. Convenience and quality are the watchwords for this audience.


A portfolio built for UCCAs one of the world’s leading providers of professional headsets, wide range of solutions with advanced features to aid concentration for UCC users. The company partners with all major UC vendors, and provides headsets, speakerphones and a plug-and-play video solution, designed to improve meetings in

functionality including remote call control and connectivity to multiple devices.


Evolve SeriesThe Jabra Evolve Series is a professional range of headsets

cancellation to enhance concentration and productivity

In focus: Evolve 65eEngineered to deliver professional UC-certified sound on the go.

• Convenient design• Professional sound• 13 hours of battery life

DESK-FIRST SOLUTIONS

Evolve 80 Evolve 75 Evolve 65 Evolve 40Stereo / Mono

Evolve 30Stereo / Mono

Evolve 20Stereo / Mono

• Active noise-cancellation• USB & 3.5mm jack connection• On-the-ear wearing style• Integrated busylight

• Active noise-cancellation• Bluetooth / wireless connection• On-the-ear wearing style• Dual Bluetooth® connectivity

• Passive noise-cancellation• Bluetooth / wireless connection• On-the-ear wearing style• 10-hour battery life

• Passive noise-cancellation• USB & 3.5mm jack connection• On-the-ear wearing style• Integrated busylight

• Passive noise-cancellation• USB & 3.5mm jack connection• On-the-ear wearing style• Plug-and-Play setup

• Passive noise-cancellation• USB connection• On-the-ear wearing style• Plug-and-Play setup

MOBILE-FIRST SOLUTIONS

Evolve 75e

• Active noise-cancellation• Bluetooth / wireless connection• In-ear wearing style• Three-microphone technology

Evolve 65t

• 4-microphone professional sound• Up to 15 hours of battery life• Proven wireless connection• One-touch voice assistants

Evolve 65e

• Professional UC-certified earbuds• Up to 13 hours of battery life• In-ear wearing style• Integrated busylight


In focus:


• Superior audio for larger conference calls• Full compatibility with UC systems and VoIP clients• Connect to Smartphone/Tablet with 3.5 mm jack• Seamless connectivity• USB charge out port

• Meeting with up to 15 people• Great for calls• Stationary (USB & 3.5 mm jack)• Kensignton lock adapter

Speak 810 Speak 710 Speak 510

• Meeting with up to 6 people• Great for calls and music• Portable (wireless & USB)• Up to 15 hours of charge

• Meeting with up to 4 people• Great for calls• Portable (wireless & USB)• Up to 15 hours of charge


Speak 410

• Meeting with up to 4 people• Great for calls• Stationary (USB)• LED indicators

PanaCastEnjoy a natural, human perspective, with no blind spots. The Jabra PanaCast is a plug-and-play video solution, designed to improve meetings in huddle rooms. Paired with a Jabra Speak device, it adds a visual layer to an already superior audio solution.

In focus: PanaCast

Panoramic-4K plug-and-play video solution.

*Jabra PanaCast is subject to selective distribution Terms and Conditions, contact us for more details. Driving sales with UCC / 15

Engage SeriesThe Jabra Engage Series headsets are engineered to boost customer satisfaction. It delivers high performance in a range of lightweight, comfortable designs with superior wireless capabilities and incredible call clarity.

In focus: Engage 75Engineered to be the world’s most powerful professional wireless headsets.

and density.

for crystal-clear calls.


• Up to 13 hours of battery life• Up to 150m wireless range• Connect to up to 5 devices• Base with touch-screen

Engage 75Stereo / Mono



• Up to 13 hours of battery life• Up to 150m wireless range• Connect to up to 2 devices• Base with one-touch-buttons

• Corded digital headset• Two status lights• Rich call analytics• For PC and USB-C devices


driving sales with ucc - ingram micro · driving sales with ucc / 8 listening to users, driving...

Documents