dtgs_2016_policy_compass

Panagiotis Kokkinakos

Ourania Markaki

Sotirios Koussouris

John Psarras

DSSLAb , National Technical University of Athens

DTGS 2016 - St. Petersburg, Russia

Facts

State of the art technologies, like cloud-based services, mobile computing, social software and data analytics revolutionize the everyday operations of modern organizations in every possible level and way.

Organizations increasingly invest money and effort in order to digitize processes, products and offerings.

Related Concepts

Digital Supply Chain

Application Integration

Mobility Management

Knowledge Work Automation

e-Service Design

Digital Artefact

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Digital transformation is “the realignment of, or new investment in, technology and business models

to more effectively engage digital customers at every touchpoint in

the customer experience lifecycle” (Altimeter Group, 2014)

The Digital Business/Enterprise

…is the creation of new business designs by blurring the digital and physical worlds…enables and unprecedented convergence of people, business, and things that disrupts existing business models (Gartner, 2014)

…leverages a range of digital technologies to drive revenue and create value for customers via innovative business strategies, processes and interactive experiences

…empowers buyers and sellers through data and collaboration, enabling analytics-based insights and behaviors, and the on-going creation (and enhancement) of digital offerings.

…optimizes how, when, and where business is done using a dynamic array of Cloud-enabled resources – with improved means of managing and monetizing those resources and the processes in which they are used

• Digital Skills, Capabilities & Infrastructure

• Digital Culture & Mentality

• Defining Aspects• Digital Marketplace / Economy / Value Chain

• Digital Leadership / Strategy

The Digital Business/Enterprise

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Steps towards digitization Phases of the digital enterprise

(Accenture, 2014) (Deloitte, 2014)

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Early Developing Maturing

Strategy Aimed at cost reductionAimed at improving customer experience and decision making

Aimed at fundamental transformation of processes

LeadershipLacks awareness and skills

Digitally aware Digitally sophisticated

Workforce development

Insufficient investment Moderate investment Adequate investment

User focus Absent Gaining traction“Central” to digital transformation

CultureRisk averse; disintegrated

Risk tolerant; accommodates innovation and collaboration

Risk receptive; fosters innovation and collaboration


Indicators’ Selection

Countries’ Sample Selection

Data Import and Visualization

Results’ Elicitation

Open Credible Diachronically

available and recent

Germany Greece Spain United Kingdom Russian Federation

Digital Adoption Index

Digital Evolution Index

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Issued by the World Bank

Measure of digital technology diffusion across three segments of the economy: businesses, people and governments

Reflects the extent to which digital technologies are available and adopted by all three key agents in an economy

Robust, based on actual data

Addressed to policy makers to benchmark countries and design nuanced digital strategies with differentiating policies to promote digital adoption across different user groups

Digital Adoption Index

(DAI)

Business DAI

Business Websites (%)

Secure Servers

(per million)

Download Speed (Kbps)

3G Coverage (%)

People DAI

Internet Access at Home (%)

Mobile Access at Home (%)

Government DAI

Core Administrative

Systems

Digital Identification

Online Public Services

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Created by The Fletcher School, in collaboration with MasterCard Worldwide and DataCash

Analyses the key underlying drivers and barriers that govern a country’s evolution into a digital economy

Digital evolution is not governed by just one, two or few silver bullets (e.g. technology, government regulation, consumer behavior or fulfilment networks); instead digital readiness is the result of the interplay of several factors.

Supply Conditions

Demand Conditions

Institutional Environment

Innovation and Change

Access Infrastructure Consumer ProfileGovernmentEffectiveness

EcosystemAttractiveness &

Competitive Landscape

TransactionInfrastructure

Financial SavvinessGovernment and

Business EnvironmentExtent of Disruption

Fulfillment Infrastructure

Internet and Social Media Savviness

Government andDigital Ecosystem

Startup Culture

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0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

Germany Greece Russia Spain UnitedKingdom

Business DAI

Government DAI

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20.00

25.00

30.00

35.00

40.00

45.00

50.00

55.00

60.00

2008 2009 2010 2011 2012 2013

Germany

Greece

Russian Federation

Spain

United Kingdom

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The shift towards digitized processes and offerings is nowadays a core qualityof modern and competitive enterprises

Is the public sector eventually following the Enterprise 2.0 paradigm?

Digital Adoption Index: in order to be able to state that the public sector doesfollow the Enterprise 2.0 paradigm, more specific types of information haveto be taken into account.

Digital Evolution Index: interesting assumptions accrue - the digitaltrajectory of the countries under consideration has to be analyzed over alonger time frame

The analysis can be broadened towards considering more countries

updating the results over time

constructing, calculating and visualizing additional indicators

The public sector needs to extend its role from one that that is expected toensure stability, resilience and continuity to one that additionally embraces astrategic and systematic effort to manage emergence of and create positivechange, or simply put to innovate.

24 June 2016


[email protected]

24 June 2016


mailto:[email protected]

dtgs_2016_policy_compass

Science