dual billing process flows

Dual Billing Process Flows(Model Business Practices 2.2.3)

Dis

tr. C

omp

any

Su

pp

lier

Cu

stom

erM

tr. R

dg

En

tity

DistributionCompany prepares

and renders billfor distribution

(2.2.1.1)

Customer receives bill for energy

charges

Customer receives bill for distribution

charges

Supplierprepares andrenders billfor energy(2.2.1.1)

Customer pays Supplier

for energy charges(2.2.1.2)

Usage

Customer pays Distribution Company

for distributioncharges(2.2.1.2)

Invoice

Invoice

Customer Payment

Customer Payment

usage

Meter readingentity sends

usage

Supplier receivesand processes

Customer payment

DistributionCompany receives

and processesCustomer payment

Document # 09-6C

Dual Billing Process FlowsMeter Usage Cancellation and Restatement Process

(Model Business Practices 2.2.3)

Dis

tr. C

omp

any

Su

pp

lier

Cu

stom

erM

tr.R

dg

En

tity

DistributionCompany initiates

re-bill process

Meter reading entity determines initial usage was incorrect; sends cancel usage notice and restated usage

Supplierinitiates

re-bill process

cancelledusage

restatedusage

restatedusage

cancelledusage

Customer receives adjusted Supplier

chargesCustomer receives

adjusted Distribution Company charges

adjustedinvoice

adjustedinvoice

Meter reading entitysends usage

Customer receivesbill

Consolidated Billing - Bill Ready Process Flows(Model Business Practices 2.4.3)

Non-Billing Partycalculates itscharges and

sends them toBilling Party

Billing Partycalculates its

charges

Billing Partyreceives usage

data

Non-BillingParty receives

usage data

Billing Partyreceives Non-

Billing Partycharges

NBPfile O.K. forprocessing?

Send rejectionnotification

(2.4.1.3)

Process NBPtransactions

Send acknow-ledgement(2.4.1.2)

No

TransactionO.K.?

Holdtransaction(s) for

next bill

Time tofix &

re-submit?

Time tofix &

re-submit?

Yes

Receiveacknow-

ledgement

Receiverejection

No


(2.4.1.6)

Receiverejection

Yes

No

Hold for next bill?As specified in BSA

(2.4.1.7)

Billing Partyperforms cancel

and rebill (unlessother action

specified in BSA)(2.4.1.8)Yes

Cu

stom

erN

on- B

illi

ng

Par

tyB

illi

ng

Par

ty

NBP chargesin time for

bill?

Billing Partyprepares & rendersbill with all available

charges

Delaycaused by Billing

Party?

Yes

Yes


Holdtransaction for

next bill

Yes

No

No

NBP resendsfor next bill

YesNo

Customer receivesbill

Consolidated Billing - Bill Ready Process FlowsMeter Usage Cancellation and Re-bill Process


Non-Billing Partycalculates itscharges and

sends them toBilling Party

Billing Party calculates its

charges

Billing Party receives restated

usage data

Non-Billing Party receives

restated usage data

Billing Partyreceives Non-


NBPfile O.K. forprocessing?


(2.4.1.3)

Process NBPtransactions

Send acknow-ledgement(2.4.1.2)

No

TransactionO.K.?

Holdtransaction(s) for

next bill

Time tofix &

re-submit?

Time tofix &

re-submit?

Yes

Receiveacknow-

ledgement

Receiverejection

No


(2.4.1.6)

Receiverejection

Yes

No

Hold for next bill?As specified in BSA

(2.4.1.7)

Billing Partyperforms cancel

and rebill (unlessother action

specified in BSA)(2.4.1.8)Yes

Cu

stom

erN

on- B

illi

ng

Par

tyB

illi

ng

Par

ty

NBP chargesin time for

for bill?

Billing Partyprepares & rendersbill with all available

charges

Delaycaused by Billing

Party?

Yes

Yes


Holdtransaction for

next bill

Yes

No

No

NBP resendsfor next bill

YesNo

Meter reading entity determines initial usage

was incorrect; sends cancel usage notice

and corrected

Transactionsheld from prior

periods

Transactionsheld from prior

periods

No

Yes

Consolidated Billing - Rate Ready Process Flows(Model Business Practices 2.5.3)

Cu

stom

erN

on- B

illi

ng

Par

tyB

illi

ng

Par

tyM

tr.R

dg

En

tity

Input Rate Codes and prices inbilling system

(2.5.1.1 & 2.5.1.2)

Billing Partycalculates


Billing Partycalculates

Non-Billing Partycharges using

effective Rate Codes

Billing Partyprepares and

rendersConsolidated Bill

Billing Partysends notice of

Non-BillingParty charges

(2.5.1.3)

Meter readingentity

sends usage

Customer receivesConsolidated Bill

Non-BillingParty receives

billing data

Billing Partyreceives

usage data

ProvidesRate Codesand prices

(2.5.1.1 & 2.5.1.2)

Cu

stom

erN

on- B

illi

ng

Par

tyB

illi

ng

Par

tyM

tr.R

dg

En

tity

Billing Partyre-calculatesBilling Party

charges

Billing Partyre-calculates

Non-Billing Partycharges

Billing Partyre-bills the

Customer usingrestated usage

(2.5.1.5)

Billing Partysends notice ofcredit/debit ornet amount to

Non-Billing Part(2.5.1.5)

Non-Billing Partyreceives notice andre-states customer

Accounts Receivable(2.5.1.5)

Customer receivesadjusted Consolidated Bill

Billing Partyreceives restated

usage data

Consolidated Billing - Rate Ready Process FlowsMeter Usage Cancellation and Re-bill Process


Cancelledusage

Restatedusage

Meter reading entity determines initial usage was incorrect; sends cancel usage notice and restated usage

Cus

tom

erS

uppl

ier

Customer Receives Bill(Energy& Distribution

charges)

Dis

trib

utio

nC

o *

Cen

tral

Reg

istr

atio

nA

gent

Single Retail Supplier Billing(Model Business Practices 2.6.3)

ReceivesUsage

Send/ResendInvoice

ReceivesDistribution

Invoice

Accept ?

(N)

Accept ?

ReceivesUsage

(Y)

Receive/SendUsage Rejection

Notice

Correct Usage

(N)

Send UsageRejection

Notice

Does monthlyusage match

invoice?

(N)

(Y)

Meter ReadingEntity Send/

Resend UsageInfo.

ReceivesUsage

Met

erR

eadi

ng E

ntity

(Y)

Calculate Dist.charges and/or

adjustments

Send UsageRejection

Notice

Receiverejection notice

ReceiveRejection Notice

Calculate Suppliercharges (including Dist.

Co related charges),produces and sends

Customer bill

Dashed line denotes process if model includesa Central Registration Agent who also

performs market settlement

Consolidated Billing – Payment Processing Assumption of ReceivablesProcess Flow


Cu

stom

erN

on- B

illi

ng

Par

tyB

illi

ng

Par

ty

Billing Partysends remittance notification to theNon-Billing Party

(2.8.1.3)

Non-Billing Partyreceives notification

Billing Partyremits funds

to the Non-Billing Party’s financial

institution (2.8.1.4)

CustomerdisputesNBP bill

No

Yes

Billing Party reverses payment

made for disputed NBP charges (2.8.1.9)

Has BP madepayment to the NBP

Billing Party willwithhold payment for disputed NBP

charges (2.8.1.9)

Yes

No

Customerreceives

bill

Billing Partyrenders bill

Non-Billing Partyreceives payment

Proceed withCustomer dispute

process as specified(2.7.1.2)

Billing Partyreceives notificationof Customer dispute

(2.7.1)

Consolidated Billing – Payment Process Pay As You Get PaidProcess Flows


Cu

stom

erN

on- B

illi

ng

Par

tyB

illi

ng

Par

ty

Billing Partyreceives payment

(2.9.1.1)


(2.9.1.3)


Billing Partyremits funds

to the Non-Billing Party’s financial

institution (2.9.1.4)

Paymentadjusted(2.9.1.5)

Payment postedin accordance withpayment postingorder (2.9.1.2)

Non-Billing Partyreceives payment


(2.9.1.5)


Billing Partysettles the

financial obligation with the

NBP’s financial institution(2.9.1.5)

Non-Billing Partyreceives financial

settlement

Customermakes

payment

Cus

tom

er

Sup

plie

rS

upp

lier

Ban

kD

istr

ibu

tion

Co

*D

istr

ibu

tion

Co

Ba

nk

Cen

tral

Reg

istr

atio

nA

gent

Single Retail Supplier Billing - Remittance from Supplier and Payment from Bank(Model Business Practices 2.10.3)

Send paymentauthorization

ReceivesPayment

Authorizationonly

ReceivesFunds

DepositedInformation

Sends PaymentAuthorization

ReceivesPayment

AuthorizationDeposits funds

Send RemittanceDetail

ReceiveRemittance Detail

dual billing process flows

Documents

initial usage

incorrect sends

billfor distribution2

rdgentityinput rate

prices inbilling system2

supplierfor energy charges2