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Dubai ChamberService Manual

800 CHAMBERDUBAICHAMBER.COM

2 V01.0 | DC.MDS.T02.03 | 12 Feb 2017Public

Packages of services 3

Membership package 4

Membership service 5

Commercial Services package 8

Certificate of origin service 9

Attestation service 11

ATA Carnet 13

Business Development package 17

Business Research and Intelligence 18

Credit Rating 20

Legal Information service 22

Mediation 24

Sustainability Package 26

Dubai Chamber CSR Label 27

Licensing Package 29

Business councils and Business groups 30

Dubai Association Center 32

Service channels 35

Table of contents


• Membership package

• Commercial Services package

• Business Development package

• Sustainability package

• Licensing package

Dubai Chamber | Packages of services

Membership packageThis package is designed to suit the customers who are willing to enjoy membership privileges and exclusive services.


Service DescriptionMembership service concerns with the registration of natural persons and entities licensed to practice all commercial, industrial and professional activities.

The service helps customers in practicing their economic activities and enjoying Dubai Chamber’s other services and multiple programs that aim at supporting the business sector to grow.

Service category and typeMembership service is provided as follows:

Service categoryService typeService nameTransactionalSub serviceNew Membership TransactionalComplementaryMembership renewalTransactionalComplementaryMembership amendment

Procedures of Membership Registration• Submit the required documents via the DC website or the DED• Pay the service fees• Collect Dubai Chamber Membership Certificate

Required DocumentsFirst: Sole Proprietorship Establishments:• Authorized signatories card duly signed and stamped by the proprietor / authorized agent• A copy of the license• A valid passport copy of the proprietor’s/ authorized signatory - if exists - (it has to

show dossier/file number for UAE citizens)

Dubai Chamber | Membership service


• A copy of Power of Attorney of the authorized signatory duly attested by the Notary Public• For establishments owned by non - UAE citizens: - A copy of the Local Agent Contract (duly attested by the Notary Public) and a valid passport copy of the local agent.

• Second: Local Companies:• Authorized signatories card duly signed and stamped by the proprietor / authorized agent• A copy of the license• A valid passport copy of the partners / authorized signatory - if exists - • A copy of company's memorandum duly attested by the Notary Public• A copy of Power of Attorney of the authorized signatory duly attested by the Notary Public

Third: Foreign Companies and Representative Offices• Authorized signatories card duly signed and stamped by the proprietor / authorized agent• A copy of the license• A valid passport copy of the director / authorized signatory (if exists) or the local agent • A copy of company's memorandum or articles of association duly attested by the

Notary Public• A copy of Power of Attorney of the authorized signatory duly attested by the Notary Public

Fourth: Free Zones Companies and establishments • Authorized signatories card duly signed and stamped by the director / authorized agent• A copy of the license• A valid passport copy of the director / authorized signatory • A copy of companys memorandum / stock certificate/ articles of association duly

attested• An authorization letter from the director to the authorized person


Service feesThe fees are determined on the legal form or type of activity of the establishment. These annual fees are distributed into the following categories:• National establishments and companies (practicing specific activity): 700 AED• General trading:1200 AED• Banks, insurance companies, building contracting and branches of international

foreign companies: 2200 AED• Hotels, related financial services and insurance brokers:2000 AED• Lawyers, auditors and consultancy engineers: 1000 AED• Various simple trade:500 AED• Handicraft industries:300 AED• Simple handicrafts: 50 AED• Branches holding principal’s trade name: 100 AED

Service channelsThe application can be submitted through visiting Dubai Chamber Building, Economic Development Department (DED) and the DC Website.

Service average completion time 6 min

Targeted CustomerLicensees to practice all commercial, industrial and professional activities.

Commercial Services packageThe package is intended for the people consider expanding their business inside Dubai and the UAE or abroad.


Service descriptionThis service enables the customer to apply for a Certificate of Origin to export or re-export goods from Dubai. Dubai Chamber members are eligible to apply for this service.

Service categoryDubai Chamber provides the service as follows:

Service categoryService typeService nameTransactionalSub serviceIssuance certification of origin TransactionalComplementaryModify certification of origin TransactionalComplementaryAdditional Copy

Service requirements• Original Invoice• Original packing list• Bill of Entry/Bill of Lading• Purchasing invoice• Exporter's country Certificate of Origin• Manufacture license

Service fees 100 AED

Dubai Chamber | Certificate of origin service


Service channels:Submitting the application through the website then receive it in the service center

Service average completion tim6 min

Targeted customersGoods exporters


Service descriptionDubai chamber simplify procedures of doing business by getting the documents, correspondence and contracts attested for its members to facilitate acceptance of these documents by the concerned authorities.

Service categoryDubai Chamber provides several categories of attestation services as follows:

Service categoryService typeService nameTransactionalSub serviceSignature attestationTransactionalSub serviceStamp attestationTransactionalSub serviceTrue copy of original attestation

Service procedure• Contact Dubai chamber through the available channels and submit the attestation

application along the required documents • Pay the fees• Attest the documents

Service requirements The document required to be attested should be signed by authorized signatory

Service fees:AED 100

Dubai Chamber | Attestation service


Service channelsSubmitting the application through the website and mobile app or the service center then receive it in the service center

Service average completion time6 min

Targeted customersAll members of Dubai Chamber


Service descriptionThe ATA Carnet is an international customs document that permits duty-free and tax-free temporary importation of goods for up to one year

Service categoryDubai Chamber provides several categories of the service as follows:

Service categoryService typeService nameTransactionalSub serviceIssuance ATA CarnetTransactionalComplementaryModify ATA carnetTransactionalComplementaryReplacement ATA CarnetTransactionalComplementaryReplacement of lost ATA Carnet

Service requirementsThe application is submitted with the following documents:• Authorization letter issued by the company to its representatives or agents • Commercial invoice• Pledged commitment message (available on the website)

For information about ATA CarnetPlease visit www.passportforgoods.com, where you will find the contact details of the organizations that issue ATA Carnets in member countries. The national member of the ATA international Guarantee Chain Accepting ATA Carnet can get information on how and where to issue the ATA Carnet.

Dubai Chamber | ATA Carnet


Service fees

900 AED1800 AED

Members Non-Members

ATA Carnet processing fee (one visit only)

20 AED Each40 AED Each

Members Non-Members

Additional countries

5 AED Each10 AED Each

Members Non-Members

Additional pages for the general list

500 AED500 AED

Members Non-Members

Cancelation fee

600 AED600 AED

Members Non-Members

Regularization

Steps that should be followed before leaving:• obligation and guidance of the ATA Carnet holder• the holder of the ATA Carnet should show the goods for inspection and to stamp carnet

by the Customs (for proving exportation process ) ATA Carnet contentThe ATA Carnet is a document made up of a green cover (front cover), which contains the holder’s name, issuing authority, date of issuance, serial number, , countries in which the Carnet is intended to be used and complete details of goods covered by the carnet. It also contains two yellow counterfoils that can be used when exporting from issuing country and in re exportation. The white counterfoils are used in temporary importation into a country and then re-exportation from that country or from additional countries. The blue counterfoils are used for transition of goods through these countries.


Each counterfoil contains of two pages: one remains in the carnet and describe procedures implemented by customs officials each time the goods enter or depart a country and the other is a detachable voucher that contains list of goods covered by the carnet and used as a document kept by the customs authorities.

Green Cover of the CarnetBefore departure, the carnet’s holder or the authorized signatory should sign the green cover, The UAE Customs should approve the green cover and the additional yellow exportation counterfoils to activate usage of the carnet. Customs authorities in the foreign countries are entitled to reject entry of goods if the green cover or exportation counterfoils are not duly approved.It is the holder’s responsibility to ensure that the foreign customs approved the white and additional counterfoils for importation/ exportation at entry and exit of goods. Service requirementsHaving the ATA Carnet Does not exempt the holder of adherence to the policies laid down by the UAE for export control and the foreign countries for import control. Some goods may need export pre-license for reasons related to national security or foreign policies. The export license allows the companies to export goods under control and regulatory policies. In case of exporting we advise to review the foreign customs to know the restrictions or requirements applied on the imported goods.


Regulation on the ATA Carnet Customs authorities in the foreign countries are entitled to determine a period for the goods transport and require exiting of the goods before the end of the period. And in case the authorities required a period for re-exporting the goods it should be mentioned in the importing file (article 2 - final date of re-exportation) at the time of the carnet.

Targeted customers• exhibitions and trade fairs which will attract more foreign participants• tourism and transportation sector• Entertainment and concerts promotion sector• Sport events such as Olympic games • Countries that would like to benefit from global economic advantages Service average completion time One working day upon completion of application

Service channelsSubmitting the application through the website then get the carnet from the chamber’s service center.

Business Development packageThe package focuses on customers who need support from Dubai Chamber in various issues.


Service descriptionThe business development service provides a reliable sources of economic information, statistics and reports for the customers in order to help the business community take informed business decisions.

Service typeDubai Chamber provides the service as follows

Service categoryService typeService nameInformational Sub serviceResearch, reports and studies

services Informational Sub serviceTo Whom It May Concern Letters

, letters of recommendation and definitionService procedure• Contact Dubai chamber through the available channels and request the service • Pay fees -if any-• Get the service• Search the Chamber’s website Service requirements• To Whom It May Concern letter: a request from the company signed by the authorized

signatory at the Chamber and stamped.

Service fees• It depends on the requested service, fees will be determined upon request of the service

Dubai Chamber | Business Research and Intelligence


Service channels• E-mail• website• service center• Mobile app

Service average completion time 10 min

Targeted customers• Persons licensed to practice all commercial, industrial and professional activities• Reports, research and studies are available for members and non - members of the

Chamber


Service descriptionCredit rating service provides business information reports on local or international companies and is considered an efficient tool in mitigating business risk and help in sound business decision making when trying to from partnership or do a business transaction with forging partner worldwide. The report contains credit rating of the company of interest in addition to information regarding business activities and financial status.

Service categoryDubai Chamber provides the service as follows:

Service categoryService typeService nameinformationalSub-serviceCredit rating

Service requirements To fill an application to receive the service

Service fees

Fees /AEDRegion610Middle east 295Europe 575Rest of the world

Dubai Chamber | Credit Rating


Service cannels• Dubai Chamber premises • Website • E-mail

Service average completion time• 5 working days for companies in the Middle East • 12 days for companies outside the Middle East

Targeted customers• Licensees to practice all commercial, industrial and professional activities , members

and non-members worldwide


Service descriptionDubai chamber provides legal information related to the laws and relevant commercial regulations for the customers of Dubai chamber

Service category

Service categoryService typeService nameinformationalSub-serviceLegal information

Service procedure:• Contacting Dubai chamber through the service channels and present your request.• Have the answer within the specified period of time

Service requirementAs soon as the customer submits a request through the service channels, the service will be delivered provided that the customer’s contact details are available.

Service fee• Free

Service channels• E-mail• website

Dubai Chamber | Legal Information service


• phone application • phone calls• Dubai chamber building

Service average completion time2 Working day

Targeted customersAll customers interested in legal information


Service descriptionMediation is one of the effective methods to resolve commercial disputes amicably provided that at least one of the disputing parties is a member of Dubai Chamber. Mediation is quick, confidential and cost effective. It’s an excellent opportunity for preserving business relations and gives parties maximum control over the outcome of mediation.

Service category

Service categoryService typeService nameTransactionalSub-serviceMediation

Service procedure: • Contact Dubai chamber through the available channels and fill in the application form

and attach documents supporting the complain• Review the application and get the approval from Dubai chamber• Pay the fees• Dubai chamber contact the concerned parties to reach suitable settlement (as per the

nature of dispute)• Reaching to a settlement or closing the complain

Service requirements: • to avail the service at least one of the concerned parties should be a member of Dubai

chamber• the dispute is not from the specification of another authority • it should be against a corporation or a company • the dispute is not being considered before courts or arbitration party

Dubai Chamber | Mediation


Service fees

Non-members MembersrequestsAED 1000 AED 500 Mediation application fees Transactional1% of the dispute amount

Min amount AED 500 Max amount AED 15,000

Administrative fees

Service channels• E-mail• website• phone application • Visiting Dubai Chamber premises

Service average completion time80 days since submitting the required documents and paying fees

Targeted customersLicensees to practice all commercial, industrial and professional activities

Sustainability PackageThe package is designed to customers, who aim to integrate sustainability in their businesses


Service descriptionThe Dubai Chamber CSR Label is tailored specifically to the UAE and Middle East and is based on international standards and best practices to help companies assess level of their CSR practices.

Dubai Chamber CSR Label is a tool to recognize the companies’ success in implementing sustainability criteria.

Service CategoryDubai Chamber provides the service as follows

Service categoryService typeService nameTransactionalmain ServiceDubai Chamber CSR Label

Service Procedure:• Approach Dubai Chamber through available Channels to inquire about CSR label

application• Advisory session is conducted through One to One meeting between the applicant

and Dubai Chamber representative to present Dubai chamber CSR label framework and assessment process

• Dubai Chamber provides access to download the CSR label application • Pay Service fees and submit completed application form • Dubai chamber performs a desk assessment and arranges for a field visit - if needed• Provide the customer with the feedback report • Provided that all requirements are met, the customer is awarded with Dubai Chamber

CSR label during Awarding ceremony

Dubai Chamber | Dubai Chamber CSR Label


Service RequirementTo fill an application to receive the service

Service FeeDepends on the size of organization and number of employees and to be a member of Dubai Chamber

Service Channels• Dubai Chamber Building• E-mail

Service average completion timeDubai Chamber provides the CSR label twice a year in June and December

Targeted Customer:The business community in the UAE and GCC

Licensing PackageThe package is designed for customers, who aim to integrate sustainability in their businesses


Service descriptionIssuing a Permit and licensing business councils and business groups in order to provie legal statues to their activities, and provide corporation between the members to develop business sector.

Service CategoryDubai Chamber provides the service as follows:

Service categoryService typeService nameTransactionalSub-servicePermit and licensing Business

Councils & GroupsTransactionalcomplementaryRenewing and licensing

Business Councils & Groups

Service procedure• Approach Dubai chamber through available service channels and apply for service• Dubai Chamber study and approve application• Preparation to arrange for General Assembly

Service requirements• Business Councils: availability of representatives for specific nationality • Business Groups : availability of representatives for specific sector

Service fees5000 AED

Dubai Chamber | Business councils and Business groups


SERVICE CHANNELS:• E-mail• website• Dubai Chamber premises

SERVICE AVERAGE COMPLETION TIME:• 90 days since submitting the required documents • 5 working days for renewals

TARGETED CUSTOMERS:• Business sectors representatives• Representatives of business community according to nationality


Service descriptionDubai Association Center aims at attracting and licensing the regional and international associations and helping them to open branches or headquarters in Dubai in coordination with the concerned authorities. The presence of such associations in the emirate will enhance Dubai’s regional and international reputation due to the experiences and expertise of these associations.

Service CategoryDubai Chamber provides the service as follows:

Service categoryService typeService nameTransactionalSub-serviceLicensing Global and Regional

associations TransactionalcomplementaryRenewal of Global and Regional

associations’ licenses

Service procedure• Approach Dubai Chamber through available Channels and submit DAC application• Official Letter addressed to the Chairman of Dubai Chamber along the decision by the

association board of directors • Memorandum of Association • The name of the Executive Director or the designated person to manage the association• Names of all existing members of the association residing in the UAE• A profile on the proposed activates to be carried out by the association• Annual Financial report

Dubai Chamber | Dubai Association Center


Service RequirementRegional or International presence

Service Fee25,000 AED

Service Channels• Dubai Chamber Premises • Website

Service average completion time4-3 month

Targeted CustomerRegional and global associations

Service channels


Call centerToll free: 800 CHAMBER 8002426237International number: +971 42280000 Working hours: 8am - 3pm | Sunday-Thursday Voice Mail is available after the working hours

Websitewww.dubaichamber.comLive chat is available 7/24

E-mailE-mail: [email protected] Center: [email protected]@dubaichamber.com

Service centersMain center:• Address: Baniyas Road/ Deira • Services: Membership services - Certificate Of Origin service - Attestation service-

Research and reports service - ATA Carnet• Working hours :8:00am - 4:00pm | Sunday-Thursday• 8:00am - 1:00pm (Saturday)

Jebel Ali center:• Address: JAFZA /Gate No. 5• Services : Membership services - Certificate Of Origin service - Attestation service• Working hours :8:00am - 3:00pm Sunday-Thursday• 8:00am - 1:00pm (Saturday)


Dubai Airport Free Zone• Address: DAFZA - terminal 1• Services : Membership services - Certificate Of Origin service - Attestation service• Working hours :8:00AM - 4:00PM Sunday-Thursday

Al Aweer • Address: Dry Port Customs Building/Dubai• Services : Membership services - Certificate Of Origin service - Attestation service• Working hours :8:00AM - 3:30PM Sunday-ThursdayJebel Ali Office (JAFZA)• Address :Jebel Ali Free Zone, JAFZA 14• Services : Membership services and enquiries• Working hours :8:00AM - 3:00PM Sunday-Thursday

Social media channels:Facebook: https://www.facebook.com/dubaichamber/?fref=tsTwitter: https://twitter.com/dubaichamberInstagram: www.instagram.com/dubaichamberLinkedIn : https://www.linkedin.com/company-beta/427459?pathWildcard=427459YouTube: https://www.youtube.com/user/DubaiChamberTV

Mobile app: DC APP