INTEGRATED BUSINESS PLAN FOR DUBAI GOVERNMENT-2016/2017Engagement teamLed by Nasri Nasser Eddine - EAERami Kichli – UAE leadVijay Jaswal – MET CTOTrygve Slette - GCSMike Saxton – MET leadEric Roovers – Aris regional leadDavid Milot – Regional CTOPhil La Fornara – Exec sponsor

DubaiSeptember 2016

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CONTENT• Dubai Government entities Overview

– Key Entities– Entities we are currently engaged with

• Culture and Awards– Awards Culture in Dubai– Key recent announcements on Services enhancement and costing methodology– 2016 4G announcement

• Engagement Matrix– SAG approach? entity level vs. Central approach– SAG Positioning and SVP– Our Vision for Dubai Government– What is for Dubai Government

• Current opportunities and potential– Closed and forecast

• Snapshots and Examples– Samples of Proof of value

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DUBAI ENTITIESMAIN ENTITIES OVERVIEW

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ABOUT DUBAI GOVERNMENT

37 Government entities in Dubai

RTADPG

CDADC

DOF

DCD

TEC

DEWA

DHADHA

DCDDCD

DLDDLD

DLDDLD

DSGE

Roads & Transport Authority (RTA) Dubai Police General (DPG)Dubai Land Department (DLD)Dubai Municipality (DM)Community Development Authority (CDA)Dubai Customs(DC) Dubai Electricity and Water Authority (DEWA) Dubai Health Authority(DHA)The Executive Council (TEC)Dubai CIVIL Defense (DCD) Dubai Smart Government Establishment (DSGE)Department of Finance (DOF)Dubai Ambulance EtcEtc

5 key entities, 32 small Government entities

DA

DM

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SAG IS ENGAGED WITH

37 Government entities in Dubai

RTADPG

CDADC

DOF

DCD

TEC

DEWA

Roads & Transport Authority (RTA) Dubai Police General (DPG)Dubai Land Department (DLD)Dubai Municipality (DM)Community Development Authority (CDA)Dubai Customs(DC) Dubai Electricity and Water Authority (DEWA) Dubai Health Authority(DHA)The Executive Council (TEC)Dubai CIVIL Defense (DCD) Dubai Smart Government Establishment (DSGE)Department of Finance (DOF)Dubai Ambulance EtcEtc

DHADHA

DCDDCD

DLDDLD

DLDDLD

DSGE

4 key entities, 3 small and 3 Central authorities

DA

DM

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DUBAI CULTUREPROGRAM AWARD CULTURE

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AWARDS IN DUBAI SINCE 1994!

• Dubai Quality award 1994• Mohammed Bin Rashid Global Water Awards• Mohammed Bin Rashid arabic language award• Mohammed Bin Rashid Award for World peace• Mohammed Bin Rashid creative sports award• Mohammed Bin Rashid knowledge award• Mohammed Bin Rashid Government Excellence award• Mohammed Bin Rashid business awards• Mohammed Bin Rashid awards for young business leaders• Dubai Government Excellence Program 1997• The 4th Generation of Government Excellence System

2015

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KEY ANNOUCMENTSThe Dubai Model for Government Services (DMGS)

The Dubai Model for Government Services Improvement was launched on 11-11-2010 by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council(TEC)

What new in DMGS is the way to diagnose and assess services through a leading model made by Dubai, applied in Dubai, and recognized by specialist international entities. Furthermore, what new in DMGS is the clear roadmap to rollout these practices and tools to all government services in Dubai under the leadership directives. Abdullah Abdul Rahman Al Shibani Secretary General of the

Executive Council

Dubai Executive Council  approved the Government Services Pricing Mechanism, a project proposed by ‘Dubai The Model Centre’ to enhance service efficiency based on customer needs. The Mechanism enables government departments to calculate the actual cost of each service based on special KPIs. The ‘Dubai The Model Centre’ team developed and tested the methodology to assess its viability for government departments. Sunday, December 13, 2015

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2016 4G ANNOUNCEMENT

• The 4th Generation of Government Excellence System is the first of its kind designed to upgrade government performance.

• The Fourth Generation System, a part of the Government Excellence system, that Sheik Mohammed bin Rashid Al Maktoum, directed government entities to apply in order to enhance government work according to innovative basics and standards, rely on the achieved results as the mainstay of excellence in government performance, as part of 3 main axes, which are the realization of vision, innovation and enablers.

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ENGAGEMENT MATRIXSAG APPROACH AND POSITIONING

Both on entity level & Central approach

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SAG APPROACHOn entity level

RTA DC

DOF

TEC DEWA

Roads & Transport Authority (RTA) Dubai Police General (DPG)Dubai Municipality (DM)Dubai Customs(DC) Dubai Electricity and Water Authority (DEWA) Dubai Health Authority(DHA)The Executive Council (TEC)Dubai Smart Government Establishment (DSGE)Department of Finance (DOF)Dubai Ambulance

DHA DSGE

On a central level

DADM

RTA DCTEC

DEWA

DHA

DSGE

DADM

CDA

DCD

DLD

etcetc

etc

CDA etc

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1- ON ENTITY LEVEL

All Departments Service MonitoringDubai Customs

Service 1

Service 2

Etc…

Process 1

Process 2

Process 1

Process 2

Individual Department

Service Monitoring

Drill down

Service delivery time, waiting time, service cost etc…

1st Government in the world to monitor service

level across all government departments

on a real-time basis

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2- ON CENTRAL / DUBAI GOVERNMENT LEVELDubai

Government

Dubai Customs Dubai Police RTA Etc…

Service 1

Service 2

Etc…

Process 1

Process 2

Process 1

Process 2

Service 1

Service 2

Etc…

Process 1

Process 2

Process 1

Process 2

Service 1

Service 2

Etc…

Process 1

Process 2

Process 1

Process 2

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SAG POSITIONING SVP – SERVICE VISIBILITY PLATFORM3 LEVELS OF SOLUTIONS

SVP RT

APAMA

TERRCOTTA

SVPwM Integration

Server

BPMS

SVP Light ARIS PPM MashZone

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WHAT DOES THIS MEANS?

VISIBILITY

YESNO

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WHAT IS IT FOR BOTH SIDES? ENTITY LEVEL & CENTRAL LEVEL

Entities will be able to:• Better visibility for their services and KPIs• Better control on the budget, Cost and increase

revenue • Optimize their services to increase customer

happiness ( Main KPI)• Easily adopt Dubai costing methodology and

H.H. Mohammed Awarding Program 4th Generation

Centrally DOF, TEC and DSG CAN• DOF better control budget allocated to all

entities and encourage new revenue streams

• TEC can enforce the spirit of competition across Dubai government entities to be number 1 for citizen/resident happiness.

• Support H.H vision to make Dubai Number 1 city in the whole world

First ever Digital Business Platform

Strategy-2- execute (S2E)

REALTIME

SVP LIGHT/ SVP SVP RT

DOF TECDubai Costing Methodology

4G Awarding Program

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PIPELINE CURRENT OPPORTUNITIES AND POTENTIAL

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CURRENT OPPORTUNITIES AND POTENTIAL

Account Opportunity Close Q Value StatusRTA DASHBOARD Q4-16 $150,000 Best CaseRTA SVP Q3-16 $500,000 Best caseTEC DTMC Q2-16 $223,000 SignedTEC ODI Q3-16 $300,000 ForecastTEC HA Q4-16 $220,000 ForecastTEC 4G Q4-16 $300,000 Best caseTEC PM Q4-16 $150,000 Best case

DOF/TEC SVP RT Q4-16 $2,000,000 Best caseDSG SVP Q4-16 $350,000 Best case

DEWA EA Q4-16 $350,000 Best caseDC SVP Q4-16 $500,000 Forecast

DHA SVP LIGHT Q3-16 $132,000 ForecastDM SVP Q4-16 $550,000 Best caseDP SVP Q2-17 $300,000 Best case

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SAMPLES & EXAMPLES SNAPSHOTS AND PROOF OF VALUE

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SNAPSHOTS

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