dublin bus developing a more positive workplace. dublin bus public transport provide – semi-state...
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Dublin BusDeveloping a more positive workplace
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Dublin Bus
Public transport provide – semi-state
3,500 employees
8 locations – Dublin city
500,000 customers per day
Bus fleet – 1,180 buses
364 day per year – 20 hrs per day
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Changing workplace
women at work
older people in the workplace
people with disabilities
changing needs of employees WLB
ethnic minorities
customer needs
equality legislation
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Equality and Diversity Strategy
Objectives:
• supporting and protecting staff and business
• building competencies and awareness
• driving and facilitating change
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Policy
• commitment to a supportive workplace
• raise awareness
• outline procedures
• management responsibility
Dignity and respect
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a positive work environment• made up of different people• reflects the profile of service users• clear lines of communication• clear roles and responsibilities• involvement in decision-making• procedures for dealing with grievances• understands and manages conflict• supports for employees and managers• respect for confidentiality• recognises and rewards good performance • celebrates achievements and events
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dealing with conflict
• acknowledge that conflict is part of life / work
• managing conflict central to managing people
• emphasis on informal
• formalise the informal
• act promptly
• alternative conflict resolution
• take action
• keep records
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managing conflict• Prevention
– management style– look out for potential conflict– model appropriate behaviour– implement policies– awareness - training
• Dealing with conflict– have a point of contact / source of information and expertise– deal with issues promptly– follow procedures
• Moving on– reach agreement- use counselling / employee assistance - re-enforce policies- capture learning from each experience
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what has worked well
• contact person • policies and procedures• awareness raising• on-going training for managers
– knowledge of policies, etc.– management style– conflict resolution
• guidelines for managers• employee assistance programme
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The quality of the service you provide is a reflection of the quality of the workplace.
Investment in people is as important as investment in equipment .
Support of people is as important as support and maintenance of equipment.