duncan debrief spring 2004 - duncan aviation · duncan aviation news 2 news briefs duncan aviation...

www.DuncanAviation.com

Lincoln, Nebraska

402.475.2611 I 800.228.4277

Battle Creek, Michigan

269.969.8400 I 800.525.2376

A D U N C A N A V I A T I O N P U B L I C A T I O N

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Duncan Aviation has two full-service locations,avionics install and line shops, regional repsand Rapid Response AOG support.

THE SERVICES YOU NEED

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Some of the newsworthy events related toDuncan Aviation and the aviation industry.

NEWS BRIEFS

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A message from Duncan Aviation ChairmanRobert Duncan.

THE CAPTAIN’S LOG

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Our Challenger program is taking off! Meetour newest team members and see our lat-est accomplishments.

EXCEEDING EXPECTATIONS

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Meet our Gulfstream Master Technicianand see what Gulfstream operators sayabout Duncan Aviation’s services.

MAKING THE RIGHT GULFSTREAM CHOICES?20

Plan to include the APU in your next mainte-nance event. Duncan Aviation has capabili-ties for Honeywell and Sundstrand models.

PLAN AHEAD FOR APU MAINTENANCE

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Duncan Aviation has the capabilities, expe-rience and people to make a difference onyour next event. Trust the experts.

TFE731 ENGINE SERVICE

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We kept track of the numbers of customerswe helped and the aircraft we touched onMarch 15, 2004.

ONE SPRING DAY. . .14

Transforming aircraft is our business and for this customer it wasmore than a radical update, it was a brilliant investment.

CREATING A COMFORTABLE INVESTMENT

Promises, Promises

W hen reflecting on business opportunities that are lost to

competitors, it is tempting to ask theprospect what we could have done better.While this is important information, webelieve this data pales compared to information provided by questions like “Whydid you choose to do business with DuncanAviation?” and “Why do you keep returningto Duncan Aviation?” In other words, itmakes more sense to obtain an excellentunderstanding of what works.

Our recent findings to the above “what isworking” questions shows some interestingtrends. The elements that allow us to enjoylong-lasting relationships with so manygreat customers are really very basic.Although customer answers differed widely,they all boiled down to our company cultureand our people. Several customers even usedthe terms commitment and promise.

At the risk of institutionalizing DuncanAviation’s unique culture, we have taken thisfeedback and put together what we call ourcompany promise. We have done this in orderto talk about customer care throughout alllevels of the organization. Our promise is asummation of what we do and why we havebeen in the business of business aviation fornearly 50 years. The promise follows:

Duncan Aviation promises to bring an experience unlike any other to ownersand operators of business aircraft.We accomplish this by being a knowledgeable friend who cares enoughto provide personal guidance,innovative services and ongoing support.

So what is my objective in sharing this promise with you? It is simply to let youknow that our commitment to service isbased on developing long-term relationshipsand that our customers and their high expectations are what drive us every day.

Although you may never again see our promise in writing, I guarantee that if youvisit one of our service facilities, you will feelit in the spirit and drive of everyone withwhom you come into contact. As a result, youwill leave having had an experience unlikeany other.

J. Robert Duncan, Chairman

DUNCANAVIATION.COM | 800.228.4277 1

The Falcon fleet has done a fine job preparing for the FAA’s TAWS and RVSM man-dates. Now it’s time to prepare for ICAO’s ELT mandate, Eurcontrol’s ElementaryMode-S mandate and the safety of RAAS.

Citation experience is a cornerstone ofDuncan Aviation’s continued success. Findout how this experience will work for you.

1,000 OPERATORS CAN’T BE WRONG

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Duncan Aviation’s 1125 interior kit canretrofit all of the IAI/Galaxy/Gulfstreamline with minimal modifications.

G100-ASTRA-WESTWIND INTERIOR KIT

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Learn what 64 years of collective experiencecan do for you before, during and after yourHawker maintenance event.

OUR HAWKER TECH REP DYNAMIC DUO

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Duncan Aviation has grown up with Learjets and continues to make strong friendshipswith Learjet operators.

Care for your tires to minimize costs andensure trouble-free operations.

MAINTAINING YOUR TIRES

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Duncan Aviation calibrates tools and testequipment.

TOOL CALIBRATIONS

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WAY TO GO FALCONS, WE’RE ALMOST THERE!

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CHEESEBURGERS, DONALD & BILL

Install Crew Leader Rocky Smith works onwiring a Citation 650 panel during a majoravionics system upgrade.

ON THE COVER

DUNCAN AVIATION NEWS

2 NEWS BRIEFS

Duncan Aviation Completes First HoneywellRAAS STC Approval and Installation

Duncan Aviation performed the first installation and STCapproval for Honeywell’s new Runway Awareness andAdvisory System (RAAS). Duncan Aviation’s facility inBattle Creek, Michigan, performed the RAAS installationand STC certification on a Gulfstream GIV.

Honeywell’s RAAS provides improved situational awareness. Using GPS data, RAAS issues advisoriesbased on aircraft position when compared to airport location maps stored in the EGPWS Runway Database.

Todd Duncan, Grandson of Founder Donald,Named Duncan Aviation Vice Chairman

Todd Duncan, grandson of Duncan Aviation founderDonald Duncan, was recently named Vice Chairman. Inthis position, Todd will assist his father, Chairman RobertDuncan, with the long-termstrategic direction of thecompany by participatingmore in customer, vendorand industry activities.

“We are pleased to haveTodd accept this responsi-blility,” Robert Duncansays. “Todd’s commitmentto the future success anddirection of the company will ensure the continuation ofDuncan Aviation’s legacy of innovation, stability and customer service. Sustaining and building on the valuesthat my father began is what will enable Duncan Aviationto get better and better. Those values include respectingeveryone—employees, vendors and customers—by beingfair and telling the truth in all instances.”

Todd has been involved with Duncan Aviation for 16years, working in various areas including aircraft sales,line services and avionics. Having grown up around business aviation, Todd is an active pilot with multiple proficiency ratings. He has a business degree fromNebraska Wesleyan University. In addition to his ViceChairman role, he will continue in his day-to-day role asPresident of Duncan Aviation’s Avionics/Instrument andAccessory services.

“I am proud to accept this additional responsibility,” ToddDuncan says. “At Duncan Aviation, when we make reference to the company as a ‘family business,’ that ismeant to include not only the Duncan family but also ourcustomers, our team members, their families and all ofour business partners. I take the stewardship of this greatcompany and the preservation of its reputation very seriously and look forward to playing a key role in ourextremely bright future.”

AVPAC Is Now Parts Support Services

Duncan Aviation’s AVPAC (the Aviation Parts andComponents network) has changed its name to DuncanAviation Parts Support Services. The change was madeso customers can more readily identify its services and totie it more closely with Duncan Aviation.

Duncan Aviation Parts Support Services will still have thesame experienced technical sales team, with a few addi-tions. With more than 250 cumulative years of experienceat locating hard-to-find parts at reasonable prices, DuncanAviation Parts Support Services will still be the best optionfor reducing costs while searching for rotable, avionic andjet aircraft parts. In addition to parts sales, Parts SupportServices will continue to offer their consignment program,which has helped provide operators with an avenue tosell new, spare parts for nearly two decades.

Duncan Aviation RVSM Solutions In Demand

Duncan Aviation’s list of RVSM solutions covers much ofthe business jet market and includes the following:

Astra/SP Challenger 600-1A11Falcon 10 Falcon 50Gulfstream II Hawker 700ALearjet 31 Westwind 1124 Westwind 1124A

Duncan Aviation can also complete RVSM SBs for several corporate aircraft including the following:

Citation 500 series, Citation 550, 560 and 650Falcon 20, 200 and 900Hawker 800, and 800/XP/1000 Learjet 31A, 35, 35A, 55 and 60

Parts Support Services Welcomes Two MoreParts Experts

Duncan Aviation’sParts SupportServices is pleasedto announce thatDarrell Cermak andMike Mettscherhave joined theteam. Darrell is thenewest TechnicalSales & Support representative, specializing in Hawkerand Falcon rotables. Darrell’s career with Duncan Aviationbegan in 1995 and he has an extensive background inRaytheon products. Mike is the newest Parts Sales repre-sentative. He began his Duncan Aviation career in 1998and has a wealth of knowledge about TCAS, RVSM andentertainment systems. To reach them, call Parts SupportServices at 800.228.1836 or 402.475.2611.

Darrell Cermak Mike Mettscher

This March, Professional Pilot magazineannounced the results of its latest

independent reader poll, the 2004 PRASE(Preferences in Aviation Services andEquipment) Survey.

Duncan Aviation swept the top three spotsin the “Best Avionics Center” category withDuncan Aviation’s Lincoln facility named #1,Duncan Aviation’s Battle Creek facilitynamed #2 and Duncan Aviation’s Teterborofacility named #3. Duncan Aviation hasreceived a first-place avionics ranking everyyear since the survey began in 1985.

In the category of “Best MaintenanceCenter,” Duncan Aviation-Lincoln placed #1and Duncan Aviation-Battle Creek placed#5. Duncan Aviation has received a #1 rankevery year except one since this portion ofthe survey began in 1987. (In 1988, DuncanAviation was ranked second instead of first.)

DUNCANAVIATION.COM | 800.228.4277 54 NEWS BRIEFS


Duncan Aviation Becomes MichelinAuthorized Tire Service Center

Duncan Aviation is now a Michelin Authorized Tire ServiceCenter. In addition to offering customers quality Michelinaircraft tires, Duncan Aviation may now perform any warranty work and handle any concerns customers mayhave with respect to Michelin aircraft tires. DuncanAviation’s trained staff of professionals can also providevaluable advice on the operation, care and maintenanceof Michelin aircraft tires.

New Look for www.DuncanAviation.com

Based on customer feedback and requests, DuncanAviation’s website was recently updated and redesignedto make airframe-specific content easier to find.

For aircraft-specific information, place your mouse overthe words “My aircraft is. . .” in the bar on the left and amenu of Duncan Aviation’s core aircraft will drop down.Select your aircraft from this list to view the capabilitiesDuncan Aviation has for that airframe.

Also look this summer for additional features including anaircraft completion photo gallery.

Duncan Aviation Hawker 400XP Service Center

Raytheon recently named Duncan Aviation’s Lincoln,Nebraska, facility as an authorized service center forHawker 400XP / Beechjet aircraft. This designationauthorizes Duncan Aviation to complete all Hawker400XP maintenance events including warranty issues.

The 400XP authorization is a natural progression of theHawker tradition at Duncan Aviation. Duncan Aviation hasfull capabilities for all Hawker model aircraft includingmaintenance, engines/APU service, landing gear overhauls, paint and interior refurbishments.

Embraer Legacy With Duncan AviationCabinets Delivers

The first Legacy (Embraer’s new super mid-size corporatejet) with Duncan Aviation cabinetry was delivered inJanuary.

Duncan Aviation’s engineers collaborated with engineersfrom Embraer to certify and produce production drawingsfor the Legacy cabinets. Duncan Aviation craftsmen usethese drawings to fabricate, assemble and finish the cabinets, which are installed in the Legacy by Embraer’s technicians.

Duncan Aviation was awarded the Legacy cabinet contract in 2002. Since then, Duncan Aviation engineershave worked side by side with Embraer engineers inEmbraer’s West Palm Beach, FL, facility to develop solidmodels and production drawings. Duncan Aviation’s engineers produced Catia CAD drawings to create digitalmodels of the cabinets to ensure every piece fit and functioned perfectly before any materials were cut. TheCatia CAD data was also used to create solid models ofthe cabinets for structural analysis and testing. DuncanAviation’s CNC (Computer Numeric Controlled) cuttingmachine uses this CAD information to cut the pieces toexact tolerances. Duncan Aviation frequently employs thisprocess to deliver quick turntimes and unmatched quality,trademarks of Duncan Aviation’s interior program.

“We are extremely pleased to be chosen by Embraer forproduction of Legacy cabinets,” says Aaron Hilkemann,president of Duncan Aviation. “The collaboration ofEmbraer’s engineers with ours has been a resoundingsuccess and an exciting addition to our successes withother OEM interior programs.”

“Embraer’s reputation for producing a strong and reliableairframe platform partnered with the quality and beauty ofDuncan Aviation’s interiors, is a marvel inside and out,”says John Slieter, Duncan Aviation VP of Completionsand Modifications.

Duncan Aviation Adds Burbank Satellite

Duncan Aviation is pleased to announce that it has addedBurbank, CA, to its growing list of satellite avionics facilities. This Duncan Aviation avionics satellite is locatedat the Burbank Airport inside the Avjet facility at 4301Empire Ave. It operates under Repair Station #YX2D335L. For more information about our Burbanklocation, contact Joe Onesto at 818.955.8413.

Duncan Aviation Named Max-Viz Enhanced Vision System Dealer

Duncan Aviation was recently welcomed by Max-Viz asan authorized dealer for their Enhanced Vision Systemproducts. Duncan Aviation installed the first system on aChallenger 601 in December of 2003.

The EVS-1000 is the world’s smallest and lightestEnhanced Vision System. It enables pilots to “seethrough” conditions of poor visibility such as haze, smoke,snow, rain, and the darkness of night, all of which reducea pilot’s ability to see the outside environment.

EVS-1000 is currently certified and available forBombardier Challenger CL-600, CL-601 and CL-604 andDassault Falcon 50 and 50EX. Certifications are nearcompletion for Dassault Falcon 900A, B, C and EX,Gulfstream G-IV and G-IVSP, Sikorsky S-76A, B and C,Bell 212 and 412 and Bombardier Global Express.


Duncan Aviation Welcomes Gerry Riffle to CF34 / ALF502 & APU Service Sales

Duncan Aviation is pleased to announce the addition ofGerry Riffle to its engine service sales team. Riffle will

concentrate his efforts onCF34 & ALF502 engines tofurther focus on the goals ofDuncan Aviation’s Challengerprogram. In addition, Riffle willincrease awareness of DuncanAviation’s APU program.

Riffle is no stranger to DuncanAviation or the aviation industry. Prior to joiningDuncan Aviation in 1999 asthe Engine Shop Manager,Riffle worked for K-C Aviation

for 15 years, focusing on the CF34 engine. 2004 beginsRiffle’s 44th year in the aviation industry with an impressive career history: 28 years as a technician, twoyears as an aviation maintenance instructor and 20+years as a manager.

Duncan Aviation EarnsAirCell Dealer of the Year

Duncan Aviation was recentlynamed 2003 Sales Dealer ofthe Year by AirCell. AirCellcommends Duncan Aviation ontheir excellent avionics depart-ment and high commitment tocustomer service. AirCell designs, manufactures, marketsand supports a full product line of airborne cellular andsatellite telecommunications systems.

Second Edition Straight Talk About RVSM

Duncan Aviation has published an updated version of itsStraight Talk About RVSM booklet. The document, whichprovides straight answers to the most-asked questionsfrom operators, can be downloaded by visitingwww.DuncanAviation.com and selecting Straight TalkBooks from the list under News & Publications or [email protected].

Duncan Aviation Introduces Custom Jet Select, a Full-Service Acquistion and Refurbishment Program for First-Time Jet Buyers

You may be familiar with JetResources, DuncanAviation’s proven business aircraft acquisition servicestarted in 1992. We provide buyers access to our marketknowledge, professional guidance and resource network.With this service, our acquisition experts identify aircraftthat best fit the customers’ needs and guide them throughnegotiation, pre-purchase evaluation and closing. DuncanAviation is the largest independent business aircraft service provider and in many cases is the first to beaware of soon-to-market aircraft.

Building upon the success of Duncan Aviation’sJetResources service and responding to customer feedback, Duncan Aviation is adding an integrated business jet acquisition and refurbishment program calledCustom Jet Select to our popular JetResources program. Our experienced team will assist first-time jetbuyers in selecting and acquiring a high-quality modernbusiness jet at an attractive pre-owned purchase price.We will then add significant value to the aircraft byinstalling a first-class custom interior, new safety-of-flightcockpit electronics and a beautiful exterior finish. Thishigh-value solution will look and perform like new whileoffering the financial advantages of a pre-owned purchaseprice and excellent resale value retention.

Duncan Aviation can help you determine if purchasing acustomized, modern pre-owned business jet is right foryou. For more information or a detailed financial comparison and market analysis with the information youneed to make a smart aircraft purchase decision, contactAndy Biller at 800.228.4277, ext. 1604, or e-mail him [email protected].

For more information about how our traditionalJetResources service can help you with the purchase ofa pre-owned business jet, contact the Aircraft MarketingDepartment at 800.228.4277 or 402.475.2611.

Duncan Aviation’s Dave Pleskac(center) accepts AirCell’s Dealer ofthe Year award.

6 NEWS BRIEFS

Avionics Repair

InstrumentRepair

AccessoryRepair

AvionicsOverhaul

InstrumentOverhaul

AccessoryOverhaul

Avionics Parts

Airframe Parts

Engine Parts

Rotables

Consumables

Hard-To-FindParts

Parts LocatorServices


Avionics, Instruments,Accessories and Parts

Experience = Expertise

Duncan Aviation’s avionics, instrument and accessory overhaul and repaircapabilities can have an exponential effect on your aircraft’s usefulness. We

offer one-day turns, AOG services, free loaners, free 24-hour troubleshooting,five dedicated Technical Representatives, 10 Customer Account Representatives,a convenient network of satellite avionics facilities and excellent customerservice.

In addition, our 13 aviation parts experts have access to Duncan Aviation’s300,000+ line item inventory. We can meet your business aircraft part needs forrotables, avionics, instruments and components, managed inventory, locatorservices, consignments and appraisals. We can even drop-ship your parts so youhave them as quickly as possible.

When you need to repair your next avionics, instrument or accessory unit, ship itto Duncan Aviation. And when you’re looking for parts support, callDuncan Aviation. We’ll give you options on every side.

For AVIONICS, INSTRUMENT or ACCESSORY SERVICE, please call 800.LOANERS (562.6377) or 402.475.2611.

For PARTS SUPPORT SERVICES, call 800.228.1836 or 402.475.4125.

You can also find us online at DuncanComponents.com andDuncanAviationParts.com.

Challenger 600-1A11 — RVSM Group CertificationDuncan Aviation recently received group certification forRVSM in the CL- 600-1A11. Duncan Aviation’s solutionutilizes an IS&S altimetry system, chosen because itmeets all the RVSM tolerance requirements and customer requests for a substantially less expensiveRVSM solution.

Citation X — TT-5000 Aero-IDuncan Aviation recently earned an STC for the installation of a TT-5000 Aero-I TelecommunicationSystem in a Cessna Citation X. The STC allows DuncanAviation to install this system and the antenna in theCitation X.

Citation 525 — Proline 21Duncan Aviation recently certified and installed theCollins Proline 21 Radio Package in a Cessna 525. Theinstallation included dual COMMS, NAVS, MarkerBeacons, Glideslopes, ADFs, DMEs, TXPs and RTUs.

Falcon 900EX — Rockwell Collins SAT-906SATCOM Dual Channel HSDDuncan Aviation has successfully performed the firstinstallation of Rockwell Collins’ dual channel HST-900transceivers with Rockwell Collins’ SAT-906 SATCOMsystem. This Falcon 900EX is the first business aircraftin the world to have simultaneous INMARSAT Aerochannels and dual Swift64 high-speed data (HSD)channels. The Collins HST-900 empowers passengerswith up to six voice channels and two digital channelsproviding quality voice and enhanced e-mail and internet access with data rates up to 128Kbs.

Gulfstream II and IIB — RVSMDuncan Aviation recently certified an RVSM compliantsolution for the Gulfstream II and Gulfstream IIB.

Gulfstream IV — RAAS(Runway Awareness and Advisory System)Duncan Aviation performed the first installation andSTC approval for Honeywell’s new Runway Awarenessand Advisory System (RAAS). The installation andSTC certification was on a Gulfstream GIV.

IAI 1125 — Universal TAWSDuncan Aviation recently installed and certified theUniversal TAWS system in an IAI 1125. The systemwas installed to display on the UNS-1C+ system.

Learjet 35A — Honeywell Mark VIII EGPWSDuncan Aviation recently installed and certified theHoneywell Mark VIII EGPWS in a Learjet 35A.

Westwind I and II – RVSMDuncan Aviation recently certified RVSM compliant solutions for the Westwind I and Westwind II.

Duncan Aviation STCs

New STCs are constantly being issued to Duncan Aviation by the FAA. Most Duncan Aviation STC installations can be performed at any Duncan Aviation installation facility including Lincoln, Battle Creek, Teterboro, Van Nuys, Dallas/Ft.Worth, Denver and Las Vegas. Here are some of the most recent additions to our STC list.

Duncan Aviation Rapid Response in Florida

Duncan Aviation’s newest Rapid Reponse team is basedin Fort Lauderdale, FL. Created specifically for road trips,Duncan Aviation’s Rapid Response teams can beaccessed 24/7 and specialize in service of TFE731 andCF34 engines as well as APUs. Convenient locations inChicago, Denver, Dallas and now Fort Lauderdale ensurethat technicians can arrive at a cutomer’s location quickly.All teams can be accessed at the Rapid Response hotlineat 877.522.0111.

Duncan Aviation Named to FORTUNEMagazine’s 2004 List of the “100 BestCompanies to Work For in America.”

Duncan Aviation was named one of the “100 BestCompanies to Work For in America” by FORTUNE magazine for the fourth year in a row, placing #77 on the2004 list that was published in the Jan. 12, 2004, editionof FORTUNE. This is the seventh year FORTUNE hascompiled the list with assistance from best-selling authorsRobert Levering and Milton Moskowitz, and the fourthstraight year that Duncan Aviation has been included.

8 CUSTOMER TESTIMONIAL | FALCON 50

Aircraft transformation is our business and for this customer it was more than aradical update, it was a brilliant investment.

It all started with a simple phone call almost a year ago. The call was from a chief pilot looking to solve some problems in his aircraft’s interior, give it a new coat of paint and invest in a “new cockpit” during a maintenance event.After considering all of the possibilities, the decision was made to go for all the options — complete paint, a new andreconfigured interior, the added safety and upgradeability of the Pro Line 21 Continuum avionics package, engine overhaul and an inspection — and he needed it all within a 16-week turntime. A primary request from the owner was

10 CUSTOMER TESTIMONIAL | FALCON 50

a different seating solution throughout theaircraft. We replaced a notoriously uncomfortable barrel chair with a light-weight, fully mobile executive chair. Next,the unusual left-hand forward divan wasreplaced with a club seating configuration,which we mirrored on the right-hand side ofthe aircraft. The result is a comfortable,nine-passenger cabin configuration.

Two Duncan Design Collection items, acurved armledge and a curved table design,inspired the new cabinetry. For these, theowner selected an exotic and rare species ofBirdseye Cherry veneer. The Duncan Design

team solved storage problems with uniquemid-cabin curved cabinetdesigns that incorporateLexan doors, a microwaveoven, a pull-out work surface, wine storage,catering drawer and an icedrawer. We also added apop-up 15” flat-screenmonitor, fax machine,divided office supply storage, a liquor storagedrawer and two largedrawers with moveabledividers. A Duncan DesignCollection curved vanity

was installed in the forward lavatory andnew Satin Almond Gold-plated oval paddle latches were incorporated throughoutthe aircraft. The Duncan Aviation fabrication team built a new water tank andinstalled a coffee maker/espresso machine ina curved, pull-out work surface.

The Duncan Design Collection PSU offersmore headroom than the OEM solution. Italso delivers LED up-wash and downwashlighting and a sleek housing for low-profilelights and gaspers. The PSU panels wrap theaft section of the aircraft and contain aftbulkhead accent lighting. This innovative

PSU uses the same user-friendly, quickrelease catches and hinges employed in ourLear 35 Silhouette Headliner. This provensystem allows a single user to easily accesshidden components.

The Falcon maintenance team found corrosion during the inspection. Repairingthis corrosion required the removal of thewings, but the extensively experienced teammade the repairs and put it all togetheragain without significantly extending thedowntime.

The avionics install team installed theRockwell Collins Pro Line 21 Continuumavionics package. The Director of Operationschose the Pro Line 21 as the solution to theever-evolving upgrade requirements and toequip the cockpit with the latest in situational awareness. The sharpness of thelarge displays and the advanced capabilitiesof the Integrated Flight Information System(IFIS) equipment were important factors inhis decision. This retrofit required theremoval of over 300pounds of wiring, andthe fabrication of anew instrumentpanel and avionicsrack. The result is aflight deck with the

latest digital technology. In addition, the Pro Line 21 is a product that has proven therare ability to retain its full value in themarket.

Duncan Aviation’s Falcon teams have seen it all and their combined experience benefits those who trust them with theirFalcon. In addition to experience, excellentcommunication, coordination and teamworkbetween every involved department werekey elements in the success of this multi-shop project. All elements of theworkscope took place simultaneously, savingmoney and time.

From the initial phone call to its return toservice, the innovative solutions used in this transformation resulted in a better functioning, safer, more attractive and morevaluable aircraft. If you are in need of thesebenefits, there has never been a better timeto add value to your aircraft. *

It’s much more thanpretty. The bright andaccurate informationdelivered by this ProLine 21 raises situational awarenessto a new level. Wiringremoved for the installation filled twotrashcans and totalled awhopping 300 pounds! The installation also involved the creation of a new instrument paneland avionics rack that were created by our fabrication team.

The tax depreciation benefits on new aircraftand capital equipment for aircraft have beenaccelerated once again. Under the ModifiedAccelerated Cost Recovery Systems(MACRS) aircraft owners may recover 100%of capital upgrade costs such as engines, paintand interior refurbishment and avionics packages through depreciation deductions.

The Jobs and Growth Tax Relief ReconciliationAct of 2003 increases first year depreciationdeduction from 30% to 50%. To qualify, property must be “qualified property” asdefined by the Job Creation and WorkerAssistance Act of 2002 and must be placed in

service between May 5, 2003, and January 1,2005. This is a significant tax benefit for aircraftowners considering these modifications or anaircraft purchase.

Example:If an aircraft owner spent $2 million improvingtheir aircraft in 2004, he could claim a $1 milliondepreciation deduction on his 2004 taxstatement.

Please consult your tax consultant for guidance concerning this benefit.

Enjoy the Tax Benefits of Investing in Your Aircraft

Curved lines and accents became the dominanttheme throughout the interior. Oxygen boxesand speakers were created to echo the shapeand feel of other interior elements. The boxedoval shape repeats throughout the interiorincluding upholstery designs, entertainmentswitches, cabinet faces, latches, the microwaveoven and even the carpet.

“I first contacted DuncanAviation for a quote because of theiroutstanding reputation. In the end, Ichose them not only because of thethorough proposals and their ability toidentify and resolve a long-standingand difficult discrepancy — it wasmore than that. The entire DuncanAviation organization respondedenthusiastically to my requests and Ifelt at home immediately.

The communication throughoutthe project was amazing. I maintaineda full flight schedule during the entireproject and communicated with theProject Manager primarily by e-mail.This communication along with digital photos, gave me real time visual and text descriptions of discrepancies and design changes.This greatly reduced my visits to thefacility and increased my productivityand home time, the value of which isimmeasurable to me.

As the project progressed, Iobserved genuine pride and excitementfrom everyone involved. Even technicians not directly involved in theproject showed a high level of interest.It was obvious that the people atDuncan Aviation were passionateabout their jobs.

From beginning to end I was veryimpressed with the capabilities andculture that exists at Duncan Aviation.This level of service is exactly what Iwas seeking. I would highly recommend Duncan Aviation to anyone considering a project of thismagnitude.”

Don WestChief Pilot


Facts & Figures(From March 15, 2004)

AVIONICS(#1 rated service since 1985)

755 calls to our Avionics Tech Reps at800.LOANERS

121 avionics units received

88 avionics units repaired and shipped

33 loaners sent

15 one-day turns accomplished

SATELLITES(Our satellite network brings our top-ratedservice to your doorstep.)

21 shops located throughout NorthAmerica

ACCESSORIES(AOG weekend service 10 a.m. to 10 p.m.)

50 total units repaired

13 electronic components repaired

10 pneumatic components repaired

9 hydraulic units repaired

8 electrical components repaired

2 Accessory Tech Reps on-call 24/7

PARTS SUPPORT SERVICES(Avionics and rotable exchanges available24/7.)

243 calls received

136 general parts shipped

16 AOG situations satisfied

16 countries as parts destinations

14 AVIONICS, INSTRUMENT, ACCESSORIES & PARTS SUPPORT

One Spring Day...Duncan Aviation is known throughout the aviation industry for

high-quality, fast turntimes and top-notch customer servicewhen it comes to repair and overhaul services for avionics andinstrument units. That’s why Duncan Aviation has placed #1 in theProfessional Pilot magazine’s list of the best avionics shops in theUnited States for the last 20 years . . . and why our Lincoln, BattleCreek and Teterboro shops have swept this list with the three toppositions for the last three years.

But did you know that we also provide the same high-quality service when it comes to accessory repair/overhaul and parts support?

The goal at Duncan Aviation has always been to provide value forour customers. At Duncan Aviation, value means providing the“behind-the-scenes” support that many other facilities don’t evenoffer. To help put our capabilities and experience in perspective, wedecided to take a typical day and record the activity of our avionics/instrument, accessory and parts support areas. We chosethe “Ides of March”–March 15, 2004. Statistics from that day are list-ed at the right. *

Duncan Aviation is well-known for its avionics send-in work. DuncanAviation’s growing Accessory Shop (shown above) does for accessorycomponents what our Avionics Shop does for avionics units. We providearound-the-clock, free technical support, exchange units and fast AOGservices. Our Parts Support Services team also provides technical infor-mation regarding parts and can locate even the most hard-to-find parts.

16 ENGINES (TFE731) & APUS

Many corporate flight departmentsspend significant time planning for

maintenance, but the Auxiliary Power Unit(APU) can still be an item that sneaks up onyou. While the APU may seem like a smallitem, it can have a large impact on yourbudget and mission availability.

Trust ExperienceAs with other aircraft components, APUmaintenance is best left in the hands ofexperts. Our team is led by John Kennedy,technical representative and APU specialist.John has more than 10 years of dedicatedAPU experience and is your absolute sourcefor technical advice and troubleshootingassistance.

Installing ConfidenceDuncan Aviation’s APU team can troubleshoot, repair and perform hot sectioninspections on both Honeywell andSundstrand APUs. Our in-house APU run-stand provides the ability to troubleshoot the

APU outside of the aircraft and do performancefunctional testing and leak checks prior toreinstallation. This means no guesswork orwasted time to install an APU that will notperform. Duncan Aviation’s run stand iscapable of running all Honeywell andSundstrand APU models.

Control CostCoordinating maintenance to coincide withan upcoming airframe inspection, enginemaintenance, interior refurbishment,avionics installation and paint means noadditional downtime for APU work resultingin lower cost and reduced turntimes.

You DecideAPU maintenance and performance checkscan be done at Duncan Aviation’s full-servicefacilities in Lincoln, Nebraska, or BattleCreek, Michigan. Another option is to haveour technicians come to your facility formaintenance or you can remove the APU andsend it to Duncan Aviation. Whichever wayyou choose, performance is guaranteed.

Contact UsFor a quote on your next event, call the APUexperts at Duncan Aviation: Gerry Riffle, JonDodson, Mike Healzer or Doug Alleman at800.228.4277. *

Plan Ahead For

APU Maintenance

APUAuthorizations

Honeywell:All maintenance upto and including HotSection Inspectionson models:GTCP30-92, 36-6,36-100 series, 36-150 series,RE100 and RE220.

Sundstrand:All maintenance upto and including HotSection Inspectionson models:T-62T-39 and T-62T-40 series.

Duncan Aviationowns an APU runstand that providesus with the ability totroubleshoot APUsoutside of the aircraftand do performance functional testing andleak checks prior toreinstallation. JohnKennedy and JimCovert are shown inthe photo on the farleft running aHoneywell GTCP36-100E. On the immedi-ate left is a moredetailed shot of Jimperforming an APUtest run.

We have long believed that if operatorscould witness our unique company

culture, they would choose us for all projects.

Our ExperienceDuncan Aviation has been a Honeywellauthorized Major Service Center for nearly25 years. That makes us one of the mostexperienced TFE731 centers of excellence inexistence. Experience counts.

Our CapabilitiesOur Honeywell Major Service Center author-ization includes TFE731-2/3/4/5 and the newgeneration TFE731-20/40/60 engines. Wehave invested in every piece of equipmentavailable to a Major Service Center to maintain the TFE731 engine and we are factory authorized to perform all MSP work.There are no shortcuts to quality.

Our PeopleDuncan Aviation hires professionals who arededicated and enthusiastic about aviation.

Our culture ensures all technicians haveopportunities to continuously expand theirtechnical expertise, grow personally anddevelop leadership skills. Our management’sopen style encourages feedback and providesa sense of belonging to something biggerthan just an individual effort. This helpsensure that our employees are happy andultimately stay, because all the training inthe world doesn’t mean much if the technicians leave. This is exemplified by thefact that Duncan Aviation has been listed inFORTUNE Magazine’s “100 Best Companiesto Work For” list for the past four years!

Duncan Aviation has the experience, thecapabilities and the people that will make adifference for your next event. Call for a quote or visit our Engine Service Center andsee the difference for yourself.

Call Jon Dodson, Mike Healzer or DougAlleman at 800.228.4277 today. *

There is a DifferenceTFE731

Authorizations

Honeywell TFE731Authorized EngineService:TFE731 Major -2through -5 and20/40/60

Factory AuthorizedMaintenanceService Plan (MSP):MSP and MSP Gold

Additional ServiceContract:JSSI

VIEW OUR ENGINE & APU CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/ENGINE_SERVICES_FACTS.PDF

The servicesyou need.

The qualityyou want.

All withineasy reach.

Duncan Aviation has created a network of easy-to-reach facilities

and contacts for owners and operators ofbusiness aircraft. In addition to our twofull-service support facilities in Lincoln,Nebraska, and Battle Creek, Michigan,Duncan Aviation has the following people and locations to assist you withcapability information and close-to-homeor in-the-field/AOG repairs:

* Five Avionics Installation and Line facilities

* 16 Avionics Line facilities

* Seven Regional Service Marketing Representatives

* Rapid Response launch facilities for in-the-field engine repairs

18 DUNCAN AVIATION FACILITIES

Avionics Install/Line FacilitiesAPA Denver, Colorado 303.649.1790DAL Dallas, Texas 214.352.3468LAS Las Vegas, Nevada 702.262.6142TEB Teterboro, New Jersey 201.288.1550VNY Van Nuys, California 818.902.9961

Avionics Line FacilitiesADS Addison, Texas 214.352.3468BDR Bridgeport, Connecticut 914.686.8294BFI Seattle, Washington 206.764.3962BJC Broomfield, Colorado 303.410.7053

BUR Burbank, California 818.955.8413FTW Ft. Worth, Texas 214.352.3468FXE Ft. Lauderdale, Florida 954.771.6007HOU Houston, Texas 713.644.0352HPN White Plains, New York 914.686.8294IAH Bush Intercontinental, Texas 713.644.0352ISP Long Island, New York 631.981.1080MDW Chicago, Illinois 773.284.4600MMU Morristown, New Jersey 973.326.1110SDL Scottsdale, Arizona 480.922.3575STP St. Paul, Minnesota 651.209.8430

FULL SERVICE & SUPPORT FACILITIESComplete Service FacilitiesLNK Lincoln, Nebraska 800.228.4277 BTL Battle Creek, Michigan 800.525.2376

SATELLITE FACILITIES

RAPID RESPONSE


24/7 In-Field AOG ServicesAll Locations — Airframe, Engine & APU 877.522.0111

Did You Know . . . ?

Avionics install STCs reduce cost and downtime.Call Dennis DeCook at 800.525.2376 for informationon the following:

• GII RVSM STC

• TAWS & EGPWS STCs

• TCAS II STCs

• GIV RAAS STCAnnouncements of Honeywell’s RAAS include:

— When the airplane is approaching a runway – either on the ground or from the air.

— When the airplane has entered and is aligned with a runway.

— When the runway is not long enough for the particular aircraft.

— The distance remaining to the end of the runway as the aircraft is landing or during a rejected takeoff.

— When the pilot inadvertently begins to take off from a taxiway.

— When an aircraft has been immobile on a runway for an extended time.

Duncan Design has developed proven designsspecifically for Gulfstreams:

• Wide interior shell package

• Unique seat designs

• LED lighting solutions

• Sound-proofing

• S-Curve PSU

• Flush windowline monitor

• Curved cabinetry designs

O ver the last several years, more and more Gulfstream operators

have chosen Duncan Aviation for theirmaintenance, refurbishment and avionicsupdate needs. With several other goodservice centers to choose from, otheroperators might wonder — “Why DuncanAviation?”

Duncan Aviation’s growing Gulfstream business is a result of our solid experience,capabilities and great customer service. Ourexperience includes many heavy maintenance projects (72 month and 5000landing inspections) that have often beencoupled with complete interior, cabinet andavionics upgrades. Of course, our paint capa-bilities are well known, too. ManyGulfstream operators choose DuncanAviation because of our unique culture andwork environment. Good things happenhere.

Here are a few Gulfstream customer comments:

“We chose Duncan Aviation for our recentrefurbishment project based primarily upontheir demonstrated quality of workmanshiptogether with acceptable downtimerequirements. We also value the stability of thecompany, price, and overall capabilities in theevent unexpected conditions are discovered. I

was very impressed with the level of pre-planning that went into our project. . . Ifound the facilities to be clean and well-equipped, and the personnel to bemotivated, professional, and capable ofconsistently meeting our requirements.The bottom line is the aircraft was delivered on time, and on budget, and weare very happy with the results.”

— Mark Nelson, Chief of Maintenance,Aventis Pharmaceuticals

“We would like to express deep appreciation toDuncan Aviation for the recent work on our GII.Professionalism, thoroughness, positive attitudesand timeliness were exhibited greatly and are allappreciated by our company.”

— Jeffrey T. Sharp, Chief Pilot, Park Place Entertainment

“At first, we were a bit concerned that we werenot working with the OEM. Those concernsquickly vanished as the project progressed. All of the Duncan Aviation employees wereknowledgeable, courteous and professional.Their ‘can do’ attitudes during the project’s challenges kept it fairly painless.”

— William Lemon, Chief of Maintenance,Schering-Plough

Find out for yourself why Duncan Aviation isthe recognized leader in airframe maintenance,avionics installations and completions. *

Duncan Aviation Praised With Gulfstream

Operator CommentsA Gulfstream MasterTechnician–Your Key To Confidence

Behind Duncan Aviation’s successfulGulfstream program is technical representative and Gulfstream MasterTechnician Jim Overheul. In his position,Jim offers technical support to DuncanAviation’s Gulfstream teams as well as toour Gulfstream customers.

Jim has 20 years ofaviation experience,most focused exclusively onGulfstreams. Havingthis level of experience in-houseis a huge benefit tocustomers. If anissue does arise, anexpert doesn’t haveto be contactedbecause he is

already here. And if OEM assistance isrequired, Jim knows whom to contact toget answers–fast. This means projectscan move through the facility with maximum efficiency.

A technical representative’s positionrequires a 24/7/365 schedule. Acceptingsuch a position requires much more thancommitment. What does it for Jim? Pride.In Jim’s words, “There is a great deal ofpride in knowing that I can support theGulfstream fleet in a way that is second tono one else in the industry.”

Duncan Aviation has the tooling, expertiseand, most importantly, the people who willmake a difference on your next project.For a comprehensive quote for yourGulfstream, contact Doug Donahue at800.525.2376.

20 GULFSTREAMS VIEW OUR GULFSTREAM CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/GULFSTREAM_FACTS.PDF

22 CHALLENGERS

New PSU Panel and Other DesignsOur recently revealed Duncan DesignCollection offers a wide array of cabinupgrades including seat designs, fabrics,drinkrails and tables that melds award-winningdesign, maintenance-friendly engineeringand unmatched aesthetic appeal. In addition,efficiency gains and inventory processesallow us to offer the Collection with quickerturntimes and greater value than everbefore. Perhaps the crown jewel of theCollection is our redesigned PSU overlaypanel that offers a modern design, makesPSU access a (literal) snap and deliversdownwash and upwash lighting. Anotherunique offering is our S-Curve galley. Itcreates a jaw-dropping cabin entry whilegreatly increasing galley storage and func-tionality. Call 800.228.4277 today for moreinformation about our groundbreakingDuncan Design Collection.

Affordable CL600 RVSM SolutionAre you looking for a more affordableCL600 RVSM solution? We have it! OurCL600 group certification is complete andwe’re closing in on one dozen CL600RVSM installations.

Challenger Landing GearDuncan Aviation is factory approved to perform Challenger 600, 601 and 604 land-ing gear inspections. Duncan Aviationrecently performed one of the first 96-monthlanding gear inspections on a CL604.

Avionics OfferingsDuncan Aviation capabilities includeNAV/COM, radar, altimeter, transponder,flight director and overall avionics repair and overhaul. Use Technical Representative DanMagnus’ experience for free troubleshootingat 800.LOANERS.

Did You Know. . . ?

New Opportunities

Duncan Aviation’s Challenger program hasadvanced with the addition of Gerry Riffle asCF34/ALF502 engine and APU service salesrepresentative and Scott Shefke asChallenger technical representative.

Formerly Duncan Aviation’s engine shopmanager, Gerry has more than 40 years ofaviation experience. Beforejoining Duncan Aviation, hemanaged the CF34 engine linefor K-C Aviation. Gerry will bean excellent resource for ourChallenger engine and APUcustomers.

As Challenger technical representative, Scottwill provide troubleshootingand support for Challengercustomers and our Challengerteams. Formerly, Scott wasDuncan Aviation’s Challengerteam leader. He also serveson the Bombardier/ChallengerBoard of Advisors.

Growing Challenger Engine / APU and Airframe Capabilities

Growing Capabilities

General Electric CF34 Engine All CF34 maintenance including routine periodic inspections, hot section inspectionsand overhaul support with major maintenanceproviders.

Honeywell ALF502 and AS907 Line service capabilities including routineinspections/checks, LRU troubleshooting and replacement, and coordination of heavy maintenance with major maintenanceproviders.

Sundstrand/Honeywell APU CapabilitiesFactory authorized for Sundstrand andHoneywell model APUs including hot section inspections.

Duncan Aviation’s Challenger teams know what ittakes to exceed customers’ expectations. And that is

just the scenario that occurred with the recent 96 MonthAirframe and Landing Gear inspection on a Challenger604 operated by Hartford, CT’s Janus Equities, Inc.

Upon arrival, our teams performed the requiredincoming runs and positioned the aircraft to beginaccessing the areas required to complete the 96 Monthinspection. Two days after arrival, the aircraft was totally accessed with the gear and its componentsremoved and on the bench in our hydraulics lab, and theinspection phase of the 96 Month well underway.

The expected downtime for gear overhaul is three weeks.Duncan Aviation’s in-house hydraulic lab was able toturn the 96 Month landing gear portion in only twoweeks. This not only resulted in a shorter overall downtime for the aircraft, it reduced costs for the operator.This is just one example of this project’s successes.

In reality, though, success began far earlier. RichRedman, Director of Maintenance for Janus Equities,communicated with Duncan Aviation well in advance to

secure a schedule for the aircraft and identify allworkscope details. With the plan firmly in hand, DuncanAviation’s teams were able to prepare so every minutethe aircraft was in-house could be used efficiently.

“This was among the first 96 Month inspections in thefleet and our first. We knew we had the expertise to complete the inspection successfully, but it is gratifyingto know we did even better than anticipated!” says SkipLaney, Challenger Services Sales Representative. “Thetotal downtime was 5.5 weeks with the aircraft deliveringnine days earlier than promised and below budget.”

Mr. Redman summed up his visit to Duncan Aviation inthese words, “I had a positive experience. We added itemsto the list and Duncan Aviation still delivered the aircraftnine days early! All departments worked flawlessly togeth-er. Well done! I look forward to doing business with Duncan Aviation again.”

Knowing that we can exceed the expectations of Rich andother Challenger operators is our greatest reward. Trustyour next event to Challenger experts. For a comprehensivequote, contact Skip Laney at 800.228.4277. *

Exceeding Expectations

“I had a positiveexperience. Weadded items to

the list andDuncan Aviation

still deliveredthe aircraft ninedays early! Alldepartments

worked flawlessly

together. Welldone! I look

forward to doing business with

Duncan Aviationagain.”

— Rich Redmond,

DOM for Janus

Equities, Inc.

VIEW OUR CHALLENGER CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/CHALLENGER_FACTS.PDF

Scott Shefke

Gerry Riffle

• Crystal clear voice communication andtrue high-speed data is a reality. CallClark Gordon today at 800.525.2376.

• Duncan Aviation has extensive capabilitieson hydraulic components and controlvalves. Dozens of new capabilities areadded every year.

• Duncan Aviation has providedavionics/instrument service, specializingin radar, for Falcons since the early ’70s.Whether it’s a Honeywell or Collins system,Curt Campbell can help and keep you onyour schedule with a free loaner.

• We will soon introduce the newestDuncan Design Collection addition — theFalcon 50 headliner/PSU. Call to learnthe many advantages of this system andbe sure to look for it in our next DuncanDebrief.

Falcon Customer ConfidenceFalcon aircraft are a familiar sight in our Dassault FactoryAuthorized facilities in Lincoln, Nebraska, and Battle Creek,Michigan. In the past three years, more than 500 Falcons havepassed through our hangars! This level of volume creates experts.

In fact, Duncan Aviation is so confident in our Falcon experts that wenow offer a fixed, out-the-door “C” inspection price. This new program is the first of its kind in the industry and available to selectaircraft approaching “C” inspections. The fixed inspection priceincludes all discrepancies noted in the inspection process.

Another industry first is Duncan Aviation’s “Turntime Guarantee.”This written guarantee shows our commitment to delivering youraircraft on time, as promised. These programs represent DuncanAviation’s confidence in our service and our Falcon teams.

Accept nothing less than experts for your next maintenance event. Fora comprehensive quote, contact Roger Courey or Jeff Manion. *

DID YOUKNOW?

W e pause to applaud the Falcon fleet operators for the fine jobthey have done preparing for the upcoming RVSM and TAWS

mandates. Though more that a few aircraft have yet to complete these modifications, Falcons, by far, lead the industry inaircraft prepared for these mandates. Having said that, it is important to remember a couple of lesser-known upcoming requirements for international operations.

ELTThe first of these isthe March 2005

ICAO ELT mandate requiring all

internationally operatedaircraft be equipped with at

least one ELT that transmits the406 Mhz signal. This installation is

especially challenging for Falcons as itrequires removal of nearly the entire cabininterior.

MODE SAnother key requirement will be enforced byEurocontrol in 2005. After that date, all VFRand IFR flights will be required to operate“Elementary Mode S,” often referred to asFlight ID. Flight ID/Elementary Mode Srelays the 24-bit ICAO aircraft address,altitude, aircraft identification, flight status and passenger information. Thismodification is far less involved thanthe ELT, however, all aircraft operatingin Eurocontrol airspace after March31, 2005, must have it.

If you’ve checked in to equippingyour Falcon with Elementary Mode S,

you have learned that Dassault has not yetissued a Service Bulletin for this installation. To meet the need inthe meantime, Duncan Aviation has installed several Flight ID systems with field approval.

SAFETY ENHANCEMENTSBeyond the mandates, many Falcon operators are installing systems that deliversafety. Two front-runners in this area areHoneywell’s (Runway Awareness andAdvisory System) RAAS and MaxViz’s(Enhanced Vision System) EVS.

We have certified RAAS in a GIV and areawaiting an STC solution for other airframes. RAAS enhances situationalawareness by making announcements, mostin regard to the aircraft position in relationto the runway. (See page 30 for a list of RAASfeatures).

Continuing the safety discussion, MaxViz’sEVS enhances visibility in low-visibility

environments. It does this with an infraredsensor and associated cockpit display.Duncan Aviation is proud to be an authorizedMaxViz dealer; We have completed thisinstallation in a Falcon 50 and have certification for other models.

To add safety and meet the mandates of everyregion required for your Falcon missions, calltoday. Dave Pleskac at 800.228.4277, or Clark Gordon at 800.525.2376, are ready toprovide budgetary numbers and answer allyour questions about these systems andtheir installations. Call today! *

Way to Go FalconsWe’re Almost There!

VIEW OUR FALCON CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/FALCON_FACTS.PDF24 FALCONS

26 CITATIONS

Duncan Aviation – The JT15D Leader

In a typical year, Duncan Aviationcompletes dozens of hot section

inspections on JT15-Ds and provides overhaul support fordozens more.

Take this experience times 30years and it is easy to see whyDuncan Aviation is recognized asthe leader in Citation engine service.In addition, Duncan Aviation hasbuilt strong relationships with Pratt& Whitney, Williams-Rolls and themajor vendors authorized to participate in the overhaul andheavy maintenance of Citationengines. These relationships allowDuncan Aviation to work closelywith the customer’s vendor ofchoice to routinely reduce hot section and overhaul costs.

If you have an engine eventapproaching, trust the experts at Duncan Aviation. Contact Dan Arrick at 800.525.2376.

Did You Know . . .?Citation Operators Love the DuncanDesign Citation III to VII ConversionCitation III operators who have come toDuncan Aviation for our Citation VII interiorconversion are happy with their investment.Call today to learn how radically this quickand affordable upgrade will transform yourCitation III cabin.

We Are Citation Landing Gear ExpertsWe offer complete repair of landing gear com-ponents and servos. Our fast turntimes allowoperators to send in units instead of buyingexchange units.

We Have Loaners To Keep You FlyingDuncan Aviation has been repairing Citationavionics since 1981, specializing in Honeywellflight control and associated systems. Larry Troyer is an expert withCitation autopilot and gyro units and he canget you the right loaner to keep you flying.

Ken Kuchenreuther, Duncan Aviation Engine TechnicalRepresentative and JT15-D expert, is available to help customers around the clock.

The interior shown above not only won ravereviews from the customer, it also won First Placefrom the American Society of Interior Designers inthe “Transportation Design” category.

S ome say, “Good experience is hard to find.” That may be true insome cases, but not at Duncan Aviation. In the last 18 months,

we have worked on more than 1,000 Citations across our locations,most with phase inspections, engine work, RVSM and TAWS installations and many with interior and/or exterior refurbishment.

Our recognition by Professional Pilot magazine readers as the #1Maintenance Center and the #1 Avionics Facility for 20 years running is mirrored in the customer “thank you” letters we regularlyreceive. They tell us that our attitude, experience and efficiency areunsurpassed. Here is one example:

“I would like to express my thanks for a job well done. OurCitation was completed on time and on budget. The thing thatimpressed me most about our experience at Duncan Aviation wasall the people that I came in contact with seemed truly interestedin our project. They all took pride in their work and wanted us tobe happy with the result. There are just too many good people toname. You can rest assured that when we again require this typeof work, we will be back at Duncan Aviation.”

– Raymond A. Hahn,Director of Flight Operations,

Sierra Stellar Inc.

1,000 Citation Operators Know Our

Citation Expertise Thinking RVSM?

Think “Paint.”

If you still need RVSM for yourCitation, consider Duncan Aviation’sexperience advantage. Most of theCitations we have certified for RVSMoperations in the last year haverequired new paint around the staticports. While paint chips and skinbumps are the best-known errorinducers, we have found that paintstripe ridges, overly thick paint andrough paint finishes can adverselyaffect static port readings as well. Forthis reason, we prefer to paint theentire aircraft during RVSM certification.

We have reserved two paint slots inJune that, if done in conjunction withRVSM, will be offered at 33% off theregular price. This exceptional offer isextended to all Citation models. CallGeorge Bajo at 800.525.2376 andmention this article to get in on the program.

VIEW OUR CITATION CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/CITATION_FACTS.PDF

28 G100S/ASTRAS/WESTWINDS

Mandate Madness ContinuesIf you still need some modifications to meetthe 2005 mandates, our shops in VNY,LAS, SDL, DEN (APA), TEB, LNK and BTLcan get you there with our complete rosterof 1124, 1124A and 1125 RVSM, TAWSand EGPWS STCs.

Astra/SP/SPX APU Is On SpecialWe have one APU available for $390,000installed. This truly is an exceptional offerbecause the price of these APU engineshas increased dramatically. If you haveever considered investing in an APU, therewill never be a better time.

We Are Bleed Switching ExpertsDuncan Aviation repairs and overhaulsmore bleed switching valves than any otherservice provider in the world. WeekendAOG service is always available.

We Have Avionics LoanersDuncan Aviation is familiar with all avionicsand instrument systems onboard Astra,G100 and Westwind aircraft. AvionicsTechnical Representative Larry Troyerknows how to keep operators flying withour extensive avionics loaner pool.

Astra ALS Has ChangesAirworthiness Limitation Section of the AstraMaintenance Manual has Revision 3 outand is dated December 30, 2003.Significant changes have been made tosome of these inspections and should bereviewed for your applicability. Below are acouple inspections that stand out:

W2 Location eThis wing inspection has changed from a5000 hour frequency to a 2000 hour frequency. (SPX 4000 hour to 2000 hour). It requires removal of many fuel accesspanels and some NDT. Gulfstream/IAI isallowing compliance to wait until the next C check.

W14 Location aThis is a new requirement to NDT thewing skin splices, with an initial 5000 hourinspection and a recurring inspectionevery 2500 hours. (SPX 5000 hours and2000 hours).

For a detailed review of all changes, pleaserefer to the Highlights Page in theAirworthiness Limitations Section of theMaintenance Manual.


Many facilities believe theanswer to a fuel leak isanother layer of sealant.Duncan Aviation Fuel TeamLeader Marvin Kadavy hasseen aircraft that haverequired more than 100hours just to remove layersof old sealant before repairscould begin. With that kind of prep time, it’sobvious that repairing such aircraft means alonger downtime and an increased cost.

Fuel leaks are more than nuisances, theyare safety issues. Knowing that the floor ofthe aircraft cabin is directly above the fueltank, fuel leaks are definitely not somethingto be ignored. Duncan Aviation technicianshave seen aircraft where fuel was leakingdirectly into the cabin. Duncan Aviation has

been 100% effective atrepairing these leaks.Duncan Aviation is often anoperator’s last stop whenthey have tried other options.Why? Because DuncanAviation’s fuel team will besuccessful. No aircraftdeparts with a leak because

after repairs, the tank is filled and checked.If leaks are still occurring, the wholeprocess is repeated until all repairs are successful.

For additional information regarding our fuelteam, please contact our airframe salesdepartment at 800.228.4277 and request afuel tank leak check during your aircraft’snext inspection.

Fuel is Expensive and Dangerous. If You Have Leaks,Trust the Experts at Duncan Aviation.

Our 1125 InteriorB ehold Duncan Aviation’s G100 interior as it appears in a

recently retrofitted 1125. Though it has been modified slightlyfrom the original, it is in essence the same interior we designed andSTC’d for the SPX program.

While it is well known that we built and installed this kit in almostevery SPX, many do not know that we continue to build this interiorfor installation in every new G100 that rolls off the line.

Design forethought allows this interior, with minimal modifications,to be used as a complete retrofit for the Westwind I and II as well asthe Astra, SP and SPX. In addition, sections of the interior can beused to update only the galley, drinkrails, tables or other areas of thecabin if the operator doesn’t want to install the complete interior.Proper planning allows Duncan Aviation to transform an Astra,Westwind or G100 with the complete interior in seven weeks. *

VIEW OUR G100-ASTRA-WESTWIND CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/G100-ASTRA-WW_FACTS.PDF

30 HAWKERS

I t is certainly no secret that the new equipment required by therecent mandates has gobbled up most of the Hawker cockpit

real estate. And interfacing new equipment with units that are, insome cases, more than 20 years old, is also a challenge. DuncanAviation’s FDS-2000 installation solves both these challengeswhile building a path to the technology of tomorrow.

The aircraft we have equipped with the Collins FDS-2000 nowenjoy state-of-the-art technology that replaces much of the heavyand outdated conventional equipment with lighter weight anddependable LCD technology.

In addition to the FDS-2000 our roster of Hawker STCs includesTCAS, EGPWS, TAWS, FMS upgrades, AHRS and a host of others. If you’re ready to breath new life into the aircraft you havecome to depend upon, call today for details about our FDS-2000installation or any of our other avionics modifications.

• Our capabilities also includemost Hawker components.• Duncan Aviation Parts SupportServices maintains a large pool ofHawker rotables.• Duncan Aviation offers thewidest range of capabilities in theindustry. In fact, we cover everymodel from the 1A to the 1000.• We have a Hawker avionics loaner program. Call for details.• Our new one-piece Hawkerupper sidewall makes maintenance a snap. Removingand replacing the panel is a one-person job that takes only afew minutes.

Mandates and More

Landing GearRequirement Changes

If Raytheon’s new 5000 landing / 10 year requirement has madeyou due for an overhaul, consider Duncan Aviation’s AccessoryShop. Put years of Hawker landing gear experience towork for you and enjoy the quick turntime created by ourpool of repaired sub-assemblies. Our investment in thisprogram reduces aircraft downtimes by eliminating the timetypically required for machining and plating repairs.

DID YOUKNOW?

Do you know our two dedicated Hawkertechnical representatives? Roy Olsen inBattle Creek, Michigan, and Dick Hyde inLincoln, Nebraska, provide support, answersand troubleshooting advice to our Hawkerteams and operators. They also enjoy a closeworking relationship with Raytheon, whichadds to their arsenal of information shouldthe need arise.

What does it take to become a technical representative? Years and years and then afew more years of Hawker experience. RoyOlsen has 30 years of hands-on Hawkerexperience and Dick Hyde has focused onHawkers for more than 34 years. Theirexpertise has proven invaluable to DuncanAviation and our Hawker customers.

One can imagine that these men have seenjust about every scenario a Hawker can create. However, Olsen and Hyde are quickto correct that thought. No one has everyanswer, but their experience leads them tosolutions much more quickly. In fact, Royand Dick say discovering new challenges andfinding solutions to them is one of the greatest rewards of the job!

Many facilities can perform your nextHawker inspection, but none can match ourexperience. *

Focus on Hawkers

It has been said thatone can focus on

only one thing. Howthen can Duncan

Aviation be focusedin so many areas?Moreover, how can

we claim to beexperts in each? The

answer lies in thearrangement of our

workforce and dedication to makingevery team member

an expert in theirarea. Perhaps

nowhere is this betterillustrated than withour Hawker teams.

Experience with hundreds of Hawkers

has raised our knowledge and

efficiency levels tonew heights. Our 53

dedicated Hawkertechnicians are divided into five

teams. Every teammember was chosen

in accordance withour company goal of

hiring and retainingthe best techniciansin the industry. This

practice keeps individual projects

running smoothly byallowing teams to

focus on deliveringquality rather than

training and orientingnew team members.

8 Hawker Landing GearOverhauls

12 Hawker D Inspections17 Hawkers Painted18 Hawker C Inspections

20 Hawker F Inspections20 Hawker Interior Projects26 Hawker G Inspections44 Hawker Engine MPIs

Hawker Tech RepsGet to Know ’Em

Our Hawker Tech Reps, Roy Olsen (above andleft) and Dick Hyde (above), each have more than30 years of hands-on Hawker experience.

HAWKERexperienceb y t h enumbers 20

03

VIEW OUR HAWKER CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/HAWKER_FACTS.PDF

32 LEARJETS

Announcing the Duncan DesignCollection for the Learjet

We are pleased to introduce the DuncanDesign Collection for the Learjet. This collection is comprised of our favorite fabrics,seat and cabinet designs for the entireLearjet cabin, each offering the exceptionalquality and emphasis on engineering found inour Silhouette headliner. The Duncan DesignCollection employs modern technology toimprove efficiencies and inventoryprocesses to deliver DuncanDesign style and Duncan Aviation’spremium quality at lower costs andwith quicker turntimes.

Interior Investments Make SenseMore than 15 Learjet operators invested ina Duncan Aviation interior last year. Thereason? Impeccable quality and a greatservice experience, delivered when and aspromised. Call today to secure your schedule.

We’re Experts in Lear Components Duncan Aviation is one of the original factory-trained stab actuator repair stations.

We repair or overhaul hundreds of

actuators annually (more than one everyworking day). Our technicians work on mostLearjet accessory components.

We Have Learjet Avionics For LoanDuncan Aviation, Learjet and DuncanAviation’s Avionics Tech Representative CurtCampbell grew up together. From theLearjet 23 on up, Curt and the pros atDuncan Aviation have seen just abouteverything. In addition, our loaner programkeeps operators in the air.


In today’s world of big corporate aviation decisions,business is paramount. This was not always so.

In the early 1960s, Donald Duncan and Bill Lear forgeda friendship so strong that it affected the development ofthe Learjet and resonates today in that product and in business aviation as a whole. In an environment of manynoisy aviation maintenance marketing schemes, DuncanAviation’s original commitment to Learjet operatorsremains as strong as ever.

In 1963, Bill Lear was having trouble getting his Learjetproject airborne. Donald Duncan formed a group of sixgeneral aviation pioneers who helped get the Learjetgoing. In exchange, the six received rights of distributorship for the new jets. Later in the ’60s, Billsold his company and the distributorships disappeared;however, at DuncanAviation, Learjetmaintenance grew.

Because of the menthey were, Donaldand Bill believed inmore than businessrelationships; theybelieved in each otherand in their personal friendship.Bill was a frequentvisitor to the DuncanAviation facility inLincoln, Nebraska.And whenever hecame, there was a“King’s” cheeseburgerwaiting for him; he

loved those juicy burgers and could only get them inDuncan Aviation’s home town.

That was the way it was with Donald and Bill, businessmixed with personal friendship. That type of thinkinghasn’t changed much at Duncan Aviation in the last 40years. Lear operators know that Duncan Aviation is theplace for the most knowledgeable, dedicated and reliableLearjet service in the industry. It’s a legacy passed downfrom Donald and Bill’s friendship.

Duncan Aviation has performed tens of thousands ofLearjet events in the last 40 years. The reason is clear;our passion for Lears is as strong now as in the days ofDonald and Bill.

Oh, and the cheeseburgers are still good too! *

Cheeseburgers,Duncan Aviation and Bill Lear

Duncan Aviation was one of six original Learjet distributorships and authorized service centers.

VIEW OUR LEARJET CAPABILITIES AT

WWW.DUNCANAVIATION.COM/DOCUMENTS/LEARJET_FACTS.PDF

be damaged or sheared off and the tire, tube,or complete wheel assembly can be damagedor destroyed.

Excessive shoulder wear may also be seenwhen operating with tire pressure that is toolow. For cases of minor under-inflation, thereis an increase in wear rate due to greatertread squirm. In a bias tire in particular, the tread is coupled mechanicallyto the sidewall due to the ply construction.The tread will deflect upward into the tire,resulting in severe lateral scrubbing of thetread each time the tire rolls through its

contact patch.


More importantly, under-inflated tires couldbe damaging the carcass plies due to over-deflection. Aircraft tires are already subjectto a high rate of deflection by design rules ofthe Tire & Rim Association (32% or 35% foraircraft vs. 18% for cars, and 12% for trucks).

For bias ply tires in rotation, the casing plies(insulated by rubber) move against eachother. This causes the rubber to undergoshear strain and produce heat. Additionalover-deflection will cause more rubberstrain and result in a faster rate of heatbuild-up. This heat will eventually destroythe rubber holding the plies together in aprocess called reversion, which is the “un-curing” of the rubber (de-vulcanization).When the rubber reverts due to this heatbuild-up, it loses its elasticity and becomessoft. Eventually, this causes a localized separation. Additional rubbing in this separated area would further degrade therubber and turn it into a sticky, glue-likesubstance. When the separation becomessufficiently hot, there could also be meltingof the nylon tire cords in this latter phase ofseparation. The tire will blow-out when thetire cords and rubber lose sufficientstrength and the plies are no longer able tohold back the rising inflation pressure.

In normal operations and when inflatedproperly, aircraft tires are capable of operating without becoming excessivelyhot. This may not be true when the tire isunder-inflated or over-deflected. Althoughaircraft tires by design can only roll for alimited distance during each use (since the

tire temperature never reaches equilibrium), there is a danger of blow-out

at a significantly shorter distance whenunder-inflated.

Although under-inflated tires may not blowout immediately, there may be ply separations from over-deflection that canpropagate into a failure at a later cycle. Plyseparations result from over-deflection andthe resulting casing fatigue (the separationof the rubber from the nylon cord).

Aircraft tires that are found to have operated below 90% of operational pressureshould be removed from service. Also, themate on multiple tire bogies should beremoved if the tire is found below 80% ofoperational pressure. (Contact your aircrafttire manufacturer for their specific recommendation regarding removal criteriafor under-inflated tires.)

Best PracticeThe recommended pressure maintenanceschedule can be found in the Care & ServiceManuals of the tire manufacturers. As a safepractice, tire pressure should be checkedbefore each flight for infrequently operatedaircraft, and every 24 hours for frequentlyoperated aircraft. Check with your aircrafttire manufacturer for their recommendedinflation pressure maintenance schedule.This will help ensure trouble-free operationsand minimize your operating costs. *

Duncan Aviation thanks Michelin AircraftTires for supplying the information withinthis article.

T he most critical service you can perform to help ensure optimized

aircraft tire performance is to maintainproper tire inflation. Unfortunately, this isone of the most neglected functions, and itcan result in premature tire wear as well asaircraft tire failures in service.

Effects of Under-InflationToo little pressure can be harmful to yourtires and dangerous to your aircraft (andthose in it). When under stress or when thebrakes are applied, under-inflated tires cancreep or slip on the wheel. Valve stems can

Maintaining Your Tires

800.228.4277 DuncanAviation.com 800.525.237636 CALIBRATION LAB

#1 — TurntimeWe know time is money. That’s why we set up this program. DuncanAviation’s Calibration Lab can calibrate your tools and have themback to you in less than five days.

#2 — ConvenienceDuncan Aviation is a one-stop shop and our convenience doesn’t stopat your wing tip. Send your tools along with your aircraft for a checkup. We can handle it all. (The Lab also has a computer-based track-ing system which can personally notify you when your tools requirecalibration.)

#3 — QualityThe Calibrations Lab is continuously enhancing its QualityAssurance Program to meet the latest government and industrystandards. Our calibrations are NIST (National Institute ofStandards and Technology) traceable.

Contact us for calibration and repair service you can count on. *

Tool CalibrationsDuncan Aviation’s Calibration Lab has long met the needs of the

entire Duncan Aviation enterprise. In 2003, this team calibrated and repaired 5,221 tools for Duncan Aviation alone.

Our capabilities include the following: General Purpose ElectronicTest for tools like calibrators, generators, oscilloscopes, multimetersand other electronics; a Microwave and RF Test for signal generators and power meters; Air Data Test for pitot/staticequipment; and Dimensional/Physical Tooling like crimpers, torquewrenches, tensiometers and scales. This experience gives us anunderstanding of your needs. We know the most important factorswhen choosing a calibration center.

The Duncan Aviation calibration team in the Calibration Lab.

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