durban metro water services department of wastewater management sewage disposal education programme
TRANSCRIPT
Durban MetroDurban MetroWater ServicesWater Services
DEPARTMENT OF DEPARTMENT OF WASTEWATER WASTEWATER MANAGEMENTMANAGEMENT
Sewage Disposal Sewage Disposal Education Education
ProgrammeProgramme
SEWAGE DISPOSAL SEWAGE DISPOSAL EDUCATION PROGRAMMEEDUCATION PROGRAMME
IntroductionIntroduction
ComponentsComponents of the Education of the Education ProgrammeProgramme
Success of the Education Success of the Education ProgrammeProgramme
DURBANDURBANWhere is it?Where is it?
Durban Durban Metropolitan Metropolitan Area :Area :
1365 km1365 km22
2 400 000 pop2 400 000 pop major tourist major tourist
destinationdestination SA’s major portSA’s major port
BackgroundBackground
Modern, industrial Modern, industrial citycity
International tourismInternational tourism Thriving business, Thriving business,
conference centreconference centre International sports International sports
arenasarenas
Many communities Many communities are without basic are without basic facilities, i.e. water facilities, i.e. water and sewerage and sewerage servicesservices
Poor maintenance Poor maintenance and management of and management of these servicesthese services
Durban Metropolitan Area : Past imbalancesDurban Metropolitan Area : Past imbalances
Sewage Disposal Systems : Sewage Disposal Systems : The Current SituationThe Current Situation
Within the Durban Metropolitan Area -Within the Durban Metropolitan Area -
50% of dwellings have access to a 50% of dwellings have access to a conventional waterborne sewerage conventional waterborne sewerage system;system;
10% have access to satisfactory on-site 10% have access to satisfactory on-site sewage disposal facilities;sewage disposal facilities;
40% of dwellings have no formal means 40% of dwellings have no formal means of sewage disposal.of sewage disposal.
Durban MetroDurban MetroWater ServicesWater Services
DURBAN METRO WATER SERVICES DURBAN METRO WATER SERVICES
was formed in 1997 to provide the was formed in 1997 to provide the
water and sewerage needs of the water and sewerage needs of the
newly created Metro area.newly created Metro area.
R6 millionR6 millionper annumper annum
Problems Facing Durban Problems Facing Durban Metro Water ServicesMetro Water Services
Historical imbalances Historical imbalances resulted in communities resulted in communities placing little value on the placing little value on the proper use and proper use and maintenance of sewerage maintenance of sewerage systems.systems.
Abuse and misuse of Abuse and misuse of sewerage systems was sewerage systems was costing the Council aboutcosting the Council about
R6 millionR6 millionper annumper annum
Abuse and Misuse of Abuse and Misuse of Sewerage Systems caused by:Sewerage Systems caused by:
VandalsVandals
People throw rubbish into the pipes causing People throw rubbish into the pipes causing blockagesblockages
Abuse and Misuse of Abuse and Misuse of Sewerage SystemsSewerage Systems
Sewer pipe has been purposely broken to Sewer pipe has been purposely broken to water a vegetable fieldwater a vegetable field
Some people try to illegally connect their toilet Some people try to illegally connect their toilet pipes into the main systems which results in pipes into the main systems which results in the pipes being damagedthe pipes being damaged
Launch of Sewage Disposal Launch of Sewage Disposal Education ProgrammeEducation Programme
DURBAN METRO WATER SERVICES have DURBAN METRO WATER SERVICES have
launched an launched an EDUCATIONEDUCATION and and PUBLIC PUBLIC
INFORMATION PROGRAMMEINFORMATION PROGRAMME to inform to inform
people that the provision of improved people that the provision of improved
services must be accompanied by services must be accompanied by
CORRESPONDING RESPONSIBILITIESCORRESPONDING RESPONSIBILITIES..
Objectives of the Education Objectives of the Education ProgrammeProgramme
To create a better understanding of the To create a better understanding of the workings of the sewerage system workings of the sewerage system amongst all communitiesamongst all communities
Focus on first-time users of these Focus on first-time users of these servicesservices
To provide a vastly improved service to To provide a vastly improved service to the newly incorporated township areasthe newly incorporated township areas
COMPONENTS OF THE COMPONENTS OF THE EDUCATION CAMPAIGNEDUCATION CAMPAIGN
Initial Education Campaign to Schools and Initial Education Campaign to Schools and Communities Communities
Sustainability of the Programme Sustainability of the Programme
Curriculum GuideCurriculum Guide
RoadshowRoadshow
Street Theatre PerformancesStreet Theatre Performances
Education Awareness CentreEducation Awareness Centre
A Legal Framework to Pollution ManagementA Legal Framework to Pollution Management
Initial Education Campaign to Initial Education Campaign to Schools and CommunitiesSchools and Communities
A perception study was undertaken to A perception study was undertaken to investigate people’s attitudes, opinions investigate people’s attitudes, opinions and false perceptions by means of a and false perceptions by means of a survey questionnaire.survey questionnaire.
The results of this study were used a s a The results of this study were used a s a guide to the development of the guide to the development of the education programme.education programme.
Resource DevelopmentResource Development
Educational material, designed in English Educational material, designed in English
and Zulu for both illiterate and and Zulu for both illiterate and
semiliterate persons, were produced to semiliterate persons, were produced to
develop a sense of ownership of develop a sense of ownership of
sewerage services amongst adults and sewerage services amongst adults and
scholars.scholars.
Resource DevelopmentResource Development
Leaflets distributed to communities
Posters contrasting healthy and unhealthy environments
Resource DevelopmentResource Development
Working model of sewerage
system
Video clip of working model
Delivery of ProgrammeDelivery of Programme
Sewage Education
Programme delivered to schools and communities
Sustainability : Curriculum Sustainability : Curriculum GuideGuide
A Curriculum Guide for learners A Curriculum Guide for learners and educators was produced. and educators was produced. The central theme of this The central theme of this Guide is water and the Guide is water and the disposal of sewage, and is disposal of sewage, and is used by educators and used by educators and learners during “Schools learners during “Schools Sanitation Awareness Week”.Sanitation Awareness Week”.
Sustainability : Roadshow Sustainability : Roadshow
Durban Metro Water Durban Metro Water Services, in conjunction Services, in conjunction with Coca-Cola, has with Coca-Cola, has developed an education developed an education roadshow which visits roadshow which visits communities, hostels, communities, hostels, schools, etc. on a schools, etc. on a regular basis.regular basis.
Video clip of Roadshow
Sustainability : Roadshow Sustainability : Roadshow
This carnival atmosphere This carnival atmosphere of music and dance of music and dance provides an opportunity provides an opportunity to delivery the poster-to delivery the poster-based education based education programme and theatre programme and theatre production to large production to large crowds.crowds.
Sustainability : Roadshow Sustainability : Roadshow
The roadshow also The roadshow also provides an opportunity provides an opportunity for councillors to for councillors to demonstrate their active demonstrate their active support for Durban support for Durban Metro Water Services Metro Water Services education programme.education programme.
Street TheatreStreet TheatrePerformancePerformance
A highly interactive drama using A highly interactive drama using
humour reaches out to a broad humour reaches out to a broad
spectrum of users of the sewerage spectrum of users of the sewerage
system and particularly serves less system and particularly serves less
literate communities.literate communities.
Street TheatreStreet TheatrePerformancePerformance
The “minister”, or local politician, is The “minister”, or local politician, is
invited to help resolve a blockage invited to help resolve a blockage
problem, and it soon becomes problem, and it soon becomes
apparent that his perception of the apparent that his perception of the
water service and sewerage system water service and sewerage system
differs from that of the local people.differs from that of the local people.
Street TheatreStreet TheatrePerformancePerformance
Through these interactions the audience Through these interactions the audience
learns how wastewater systems work learns how wastewater systems work
and gives the audience a better and gives the audience a better
understanding of the purpose and understanding of the purpose and
correct manner of use of the sewage correct manner of use of the sewage
disposal system.disposal system.
Delivery of ProgrammeDelivery of ProgrammeHello, this is
Durban Metro Wastewater -
can I help you?
Metro Wastewater receive hundreds of calls a day on their toll free number. Crank calls waste time and money and block the lines for callers with real problems.
Delivery of ProgrammeDelivery of Programme
People who make false
calls are losers!
The Metro Wastewater maintenance team arrive at the site of the reported blockage along with “Mr Minister”.
This time we do have a very real problem
here.
Delivery of ProgrammeDelivery of Programme
The pipe blockage and resulting overflow causes a disgusting, over-whelming stench.
The overflow must be around here somewhere, but the
cause of it may be elsewhere.
Aah! That’s better!
Delivery of ProgrammeDelivery of Programme
Blockages are caused by:
• Vandals
• People throwing rubbish into the pipes
• Some people trying to illegally connect their toilet pipes into the main systems which results in the pipes being damaged
These isigangi, vandals, use the pipes as dirtbins!
Delivery of ProgrammeDelivery of Programme
There are three kinds of water systems:
One system brings fresh water to your home, the other two take water away.
The second set of pipes is for wastewater only. This water is from baths, toilets, kitchen sinks and factories.
Wastewater is very unhealthy and harmful if it
gets into the rivers!
One set of pipes is for rainwater which flows away to the
rivers.
Delivery of ProgrammeDelivery of Programme
Wastewater contains harmful bacteria and must flow along the pipes to the sewage treatment works where only Metro Wastewater Department can make it safe before it is discharged into the rivers or the sea.
Where sewage overflows it gets into
rivers and it can make people very sick.
Delivery of ProgrammeDelivery of Programme
“Mr Minister” helps to find the cause of the blockage, but someone has built a container spaza over the manhole.
What a big problem
for everyone!
Delivery of ProgrammeDelivery of Programme“Mr Minister” gets his hands dirty to help uncover the blockage.
I am so impressed Mr Minister, you have located the
source of the problem.
Ooh, this is hard work!
Delivery of ProgrammeDelivery of Programme
The sewer pipe has been purposely broken so that the sewage can be used to irrigate a vegetable patch.
Uggh! He is watering his
vegetables with sewage!
Delivery of ProgrammeDelivery of Programme
The broken pipe causes a health hazard in the community. “Mr Minister” is angry at this act of vandalism.
I think I’m going to be
sick!
Delivery of ProgrammeDelivery of Programme
The homeowner shows that he was not responsible for the vandalism and resulting blockage, explains that it was the “isigangi” that did this terrible thing. “Mr Minister” apologises.
Everyone in the community
must take responsibility
for a clean and healthy
environment.
Delivery of ProgrammeDelivery of Programme
A willing and enthusiastic crowd recall important lessons learned from the performance.
Street TheatreStreet TheatrePerformancePerformance
Performances have been held at Performances have been held at
Taxi ranksTaxi ranks
Shopping centresShopping centres
ClinicsClinics
HospitalsHospitals
Councillor ward meetingsCouncillor ward meetings
Street TheatreStreet TheatrePerformancePerformance
Within a period of one yearWithin a period of one year
Approximately 550 performancesApproximately 550 performances
Reaching approximately 35 6000 adultsReaching approximately 35 6000 adults
And 40 000 school childrenAnd 40 000 school children
Competitions and lucky draws Competitions and lucky draws
encourage community participationencourage community participation
Sustainability : Education Sustainability : Education Awareness CentreAwareness Centre
The Wastewater Education Awareness The Wastewater Education Awareness Classroom at the Northern Treatment Classroom at the Northern Treatment Works allows a completely flexible Works allows a completely flexible approach to learning about the role approach to learning about the role that the Treatment Works plays in that the Treatment Works plays in health and environmental protection, health and environmental protection, from first hand practical experience.from first hand practical experience.
Sustainability : Education Sustainability : Education Awareness CentreAwareness Centre
Northern Treatment Works
A Legal Framework to A Legal Framework to Pollution ManagementPollution Management
In 1999 the Metro Wastewater In 1999 the Metro Wastewater
Department introduced significantly Department introduced significantly
amended Sewage Disposal Bylaws amended Sewage Disposal Bylaws
as a positive step towards becoming as a positive step towards becoming
South Africa’s first and only city with South Africa’s first and only city with
first world environmental standards.first world environmental standards.
A Legal Framework to A Legal Framework to Pollution ManagementPollution Management
A guidebook “A Legal A guidebook “A Legal
Framework to Pollution Framework to Pollution
Management” has been Management” has been
developed to assist developed to assist
industry in understanding industry in understanding
and conforming to recent and conforming to recent
changes in legislation. changes in legislation.
A Legal Framework to A Legal Framework to Pollution ManagementPollution Management
The Sewage Disposal Education Programme The Sewage Disposal Education Programme
has been extended to incorporate buy-in from has been extended to incorporate buy-in from
industries in the Durban Metro area, aimed at industries in the Durban Metro area, aimed at
effective and sensitive management of our effective and sensitive management of our
environment.environment.
This ensures a better guarantee that the This ensures a better guarantee that the
environment is respected and constantly environment is respected and constantly
enriched.enriched.
A Legal Framework to A Legal Framework to Pollution ManagementPollution Management
Posters have been Posters have been
produced which produced which
highlight the highlight the
importance of importance of
pollution pollution
management and management and
environmental environmental
issues.issues.
SUCCESS OF THE SUCCESS OF THE EDUCATION CAMPAIGNEDUCATION CAMPAIGN
Blockages through the Metro area Blockages through the Metro area have reduced by one third over a have reduced by one third over a 12 month period, indicating an 12 month period, indicating an attitudinal and behavioural shift has attitudinal and behavioural shift has occurred as a result of this ongoing occurred as a result of this ongoing educational programme.educational programme.
SUCCESS OF THE SUCCESS OF THE EDUCATION CAMPAIGNEDUCATION CAMPAIGN
The Sewage Disposal The Sewage Disposal Education Programme has Education Programme has been chosen as a category been chosen as a category winner in a prestigious winner in a prestigious national competition which national competition which rewards “initiative and rewards “initiative and innovation programmes” that innovation programmes” that uplift the quality of life of the uplift the quality of life of the country’s previously country’s previously disadvantaged citizens. disadvantaged citizens.