dvla vehicles services developments | john hewson | november 2014

12
Vehicles Developments John Hewson | Vehicles Services

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Government & Nonprofit


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John Hewson's presentation on changes to DVLA's vehicle services.

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Page 1: DVLA vehicles services developments | John Hewson | November 2014

Vehicles DevelopmentsJohn Hewson | Vehicles Services

Page 2: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency John Hewson | Vehicles Services

Page 3: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

Abolition of the Tax Disc – 1st October 2014

No legal requirement to display a disc from 1st October 2014

No tax disc issued via any channel

No trade licence issued (plates remain)

Licence period not transferable between keepers

Automatic refund on event (eg. disposal or SORN)

New keeper must license vehicle before use – no legal grace period

Online and phone licensing available at change of keeper (as well as Post Office)

John Hewson | Vehicles Services

Page 4: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

Abolition of the Tax Disc – 1st October 2014

Try our new improved online vehicle enquiry service:

https://www.vehicleenquiry.service.gov.uk/

Or search ‘vehicle enquiry’ on GOV.UK

John Hewson | Vehicles Services

Page 5: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency John Hewson | Vehicles Services

Page 6: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

Direct Debit – October 2014

DD offered monthly, yearly or six monthly

5% DD surcharge for monthly or 6 monthly DDs (current 10% surcharge remains for other 6 month discs)

Automatic renewal following e-mail payment schedule

Automatic ceasing of DD on event and refund to bank account of any overpayment

Available during Oct 14 for those with a 1st Nov Date of Liability

Not available on first registration or HGVs subject to the Levy

John Hewson | Vehicles Services

Page 7: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

Direct Debit – October 2014

Customer Insight

67% of people interested in paying by DD

91% want auto renewal

Highest interest in £50-£99 tax band

What happened in Month 1?

Take up around 20% so far

Average value around £200

John Hewson | Vehicles Services

Page 8: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

Vehicles Management – Nov 14 onward

Online channel to notify change of keeper,

Available to: Individuals

Dealers acting on behalf of customers

Fleet and bulk customers

Immediate confirmation of receipt

Disposal to trade out for pilot 4th November

Acquire a vehicle planned for December.

John Hewson | Vehicles Services

Page 9: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

PR online – Dec 14 onwards

PR transactions offered online – immediate completion

Available to: PR dealersMotor Dealers acting on behalf of customersIndividuals

First Delivery – Retain a mark

Processes simplified – take off and put on

Single £80 fee for ‘take-off’ and no other fees

Online management of marks - Removal of paper certificates

Transfer of rights and no nominees

Available along with change of keeper and licensing

D1 GPR

John Hewson | Vehicles Services

Page 10: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

View Fleets Record Fleets – March 14

All vehicles in a fleet accessible via one portal

Full details of each vehicle available

Search for specific vehicle or those that meet your criteria

Functionality to be added for transactions like tax and change of keeper.

John Hewson | Vehicles Services

Page 11: DVLA vehicles services developments | John Hewson | November 2014

Driver and Vehicle Licensing Agency

Page 12: DVLA vehicles services developments | John Hewson | November 2014

Questions?