David W. Clark6209 Woolridge Road 804-908-4648 mobileMoseley, VA 23120 Edgewater2004@comcast.net

www.linkedin.com/in/daveclarkselective

Expertise

Extensive technical experience in Auto Physical Damage Claims in both Personal and Commercial Lines to include municipalities and heavy equipment. Concentration in managing severity and loss expense through effective talent management, developing and leveraging vendor relationships, and implementing strategic action plans based on strong analytics.

10/16 – present Selective Insurance Richmond, VAAuto Physical Damage Claim Manager

Manage all APD teams to include Total Loss/Salvage/Fire & Theft, Staff Field Appraisers and Staff Inside Appraisers.

Manage nationwide independent appraiser firms and over 2,200 national DRP partners to include 800 heavy truck shops. Continue to leverage mobile app appraisal solution.

Responsible for APD Strategy, Process, Workflow, Design and Implementation. Manage all APD Vendor Solutions to include solicitation, new contract negotiations, and re-

negotiation of existing contract renewals. Deliver APD Analytics to drive proven track record of successful APD management and cost

containment. Build APD program to include appraisal and total loss solutions for E&S subsidiary. Integral role in modernization of FNOL to include First Call Claim Handling and integration of

Predictive Analytics, Total Loss Express, and research into Telematics Claim Reporting.

5/15 – 9/16 Selective Insurance Richmond, VAAuto Appraisal Manager

Develop appraisal strategies for company-wide Auto Physical Damage claims. Implement process and procedure improvements which favorably impact APD loss costs and loss

adjustment expense. Supervise assigned inside and/or outside appraisers. Manage Direct Repair Program, Independent Appraisers, Open Shop program, Desk Review, and

mobile photo app appraisal channels. Produce APD analytics that effectively summarize results and facilitate business decisions and

strategic initiatives. Cultivate and maintain appraisal vendor contracts/relationships. Re-negotiate multiple contracts for

significant savings. Coordinate and manage Auto CAT events and large exposure APD claims. Manage an inside desk review program that realizes over $2.5 million annual indemnity savings. Increase and drive successful DRP program with MSO partners and geographic needs based

locations over 300% in one year. Consult on development of new claims system relating to Auto claims and vendor integrations. Design and deliver extensive employee training and job aide development.

3/07 – 5/15 Selective Insurance Richmond, VAInside Auto Claims Supervisor/Auto Technical Specialist

Project Manager on migration to new Auto Claim platform and Appraisal Estimating Solutions to CCC from Audatex. Leader in designing data migration from proprietary claim system to CCC, design workflow and process.

Manage a team of Inside Auto Damage Appraisers. Develop ground up and manage Auto CAT Response Plan. Manage Auto CAT events and CAT vendors

and appraisal solutions. Develop internal CAT compensation program. Conduct employee training for new hires, systems, and new vendor solutions.. Redesign the Claim Service Center Business Continuity Plan. Supervision of two separate claim units for needs-based improvements. Improve rental management and

indemnity management. Field inspections and management of high severity auto related losses. Conduct on-site negotiation for a

one million dollar reduction on a $2.6 million paint overspray loss. Field management of hail events with six figure indemnity reductions.

Solicit new hail/overspray vendor solution. Negotiate vendor services contract and implement new solution. Hail/Overspray program design is a first of its kind insurer/vendor direct electronic dispatch and estimate upload tool.

Redesign outsourced Desk Review program for a realized average per claim savings of $354 for $3-5k range.

Management of approximately 1,000 auto body shops within the Direct Repair Program and ground up development and management of vendor outsourced Re-inspection Program.

Investigate Personal and Commercial Lines Auto Claim Severity, implement changes to foster severity reduction, and develop current and future monitoring and measuring tools.

Conduct field re-inspections of staff appraisers to calibrate current procedures and maximize resource utilization. Conduct R&D to increase staff appraiser personnel within footprint. Propose and implement wireless connectivity for staff appraisers and implement change for staff appraiser estimating software. Propose and implement total loss settlement by staff appraisers.

Improve total loss triage for First Notice of Loss and AMD units. Develop and conduct internal and external training programs to include off-site training with collision repair

shops and salvage partners. Research, implement and manage vendor solution for outsourcing adverse carrier auto subrogation

demands. RFP and negotiate contract and implement vendor change for heavy duty total loss valuation product.

6/99 – 3/07 The Hartford Richmond, VAAuto Service Representative

Responsible for timely completion of assigned damage appraisals on vehicles such as but not limited to automobiles, motorcycles, heavy duty trucks, recreational vehicles, and trailers.

Establishing Total Loss values using approved methodologies. Settling values with owners, issuing payments, and securing vehicle titles.

Responsible for salvage management and on-site inspection and oversight of local contracted salvage yards.

Management of Direct Repair Shop Program within assigned territory and Re-inspections of DRP and Staff appraised vehicles.

Acting Manager for eight appraisers for MD, DC, and VA during manager absence. Participate in CAT Duty and Deployment as needed. Identify potential SIU claims and participate in SIU investigations for APD and Injury claims.

3/96 – 5/99 Sentry Insurance Richmond, VA

Auto Material Damage Appraiser/Fire & Theft & Claim Adjuster Interim Claim Unit Supervisor during staffing reorganization and also during supervisor absences. Audit appraisals from body shops, independent appraisers, and claimant carriers for accuracy, cost

effectiveness, and state and corporate compliance. Effectively negotiate adjustments. Responsible for timely completion of assigned damage appraisals on vehicles such as but not limited to

automobiles, motorcycles, heavy duty trucks, recreational vehicles, and trailers. Management of a pilot third party administered Direct Repair Program in Arkansas. Negotiate total loss settlements and manage salvage. Train appraisers in negotiating total loss

settlements. Adjust fire and theft auto losses. Work closely with SIU on investigations including field work and

collaborate with law enforcement agencies from local, state, and federal levels, NICB, even Mexican law enforcement. SIU training and seminars completed.

Virginia Commonwealth University Bachelor of Science – Business Administration I-CAR – Platinum Individual - Pro Level Three FEMA Training Fox Valley Technical College, Appleton, WI – Appraisal Schools I&II Motorcycle Mechanics Institute, Phoenix, AZ – Motorcycle Appraising

Non-resident Adjuster licenses in VT, NH, CT, RI, MI, DE, KY, NC, SC, FL, LA, TX, OK