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CONFERENZ.CO.NZ/DX

DX2019PUTTING DIGITAL TRANSFORMATION AT THE FOREFRONT OF INNOVATION

14 March 2019 • SKYCITY Convention Centre, Auckland

The return of NZ’s premier event for digital leaders and organisations

TOM COCHRAN Digital transformation consultant;

Former Digital Leader, Obama Administration, USA

ROXANNE SALTON Head of Digital Strategy,

Mercury

LAUREN SALISBURYGM Digital and Innovation,

Coda

SPEAKERS AND INSIGHTS FROM:Air New Zealand | Coda | Mercury | Regional Facilities Auckland

HSBC Retail Banking | NZME | Hawkes Bay Regional Council Jade Software | University of Auckland | Tainui Group Holdings

MinterEllisonRuddWatts | SKYCITY Entertainment Group | St John

09 912 3616

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MAPPING THE DIGITAL TRANSFORMATION JOURNEY In the digital era, organisations need to be able to keep on top digital trends. This means evolving as new technologies disrupt and shape the business. This workshop will discuss and help those organisations looking at undergoing a digital transformation and deliver into the skills required to drive the transformation.• Understanding what the market trends are and where your organisation sits • Learning how to engage with the wider organisation to correctly document the challenges• Strategising to align funding and time required to undergo the digital transformation• Highlighting resources available to help with the digital transformation• Integrating the transformation process to be an organisation wide process• Improving organisation wide efficiencies going forward• Documenting the benefits to the organisation

9.00AM - 12.30PM

15 MARCH 2019

Andrew Goodin is a strategic executive with 23 years’ experience spearheading business-centric IT roadmaps and global enterprise growth strategies, orchestrating resources, building team consensus, and delivering exceptional customer engagement within organisations across New Zealand, Europe, Asia, and the United States. Most recently Andrew has been the acting Chief Digital Officer for Zespri International, a global fruit brand taking on the world from New Zealand. Specialties include cloud computing, strategic planning, IT governance, global planning and operations, business process improvement, supply chain management, strategic digital platforms, and information systems management. Andrew has previously worked in the agriculture, horticulture, FMCG, insurance and telecommunications sectors.

ANDREW GOODIN Information Technology Executive • Business Transformation Leader • Solutions Manager

EFFECTIVE LEADERSHIP TO DRIVE DIGITAL TRANSFORMATION WITHIN THE ORGANISATION Key to digital transformation is the leader driving it within the organisation. This workshop will discuss methods on how to be an effective leader and further provide insights on creating a company culture that supports the digital transformation. • Sharing insights into who an effective digital leader is and their role in the transformation process• Understanding the best approaches to the transformation process – top down or bottom up?• Learning how to collaborate efficiently with the wider organisation during the transformation process• Encouraging a company culture that supports digital transformation – how can leaders achieve this?• Challenging the cultural mindset within the organisation to support digital transformation• Creating a future focused view – how can the organisation keep innovating and adapting

going forward

1.30PM - 5.00PM

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SEPARATELY BOOKABLE

TWO HALF-DAY WORKSHOPS

Nicola Mitchell, Head of Digital Audience, NZME • Seth Bateman, Transformation Program Lead, HSBC Retail Banking Sarah Thirlwall, Chief Digital Officer, MinterEllisonRuddWatts • Anthony Gouder, Business Transformation Team Lead,

Hawkes Bay Regional Council • Penn Trevella, Director, Customer Experience, Regional Facilities Auckland Eduard Liebenberger, Head of Digital, Jade Software • Helaman Tangiora, Head of Digital Transformation,

Tainui Group Holdings • Pete Loveridge, Director of Customers & Supporters, St John • Glen McLatchie, Group CIO, SKYCITY Entertainment Group • Angela Henderson, GM Digital Strategy and Transformation, Air New Zealand

90% OF CEOS BELIEVE THE DIGITAL ECONOMY WILL IMPACT THEIR INDUSTRY, BUT LESS THAN 15% ARE EXECUTING A DIGITAL STRATEGY

New Zealand’s premier digital leaders’ summit is returning in 2019. DX 2019 promises to put digital transformation to the forefront of innovation. The best applications of digital transformation occur when the transformation is led and supported organisation-wide and not just spearheaded by the IT department.

The 2019 summit will showcase excellent speakers and organisations that are at the leading edge of transformation from New Zealand as well as internationally. To survive in the digital era, it is crucial to keep on top of emerging trends and technologies and work together to embark on the transformation journey.

“- MIT SLOAN AND CAPGEMINI “

TOM COCHRAN Digital transformation consultant; Former Digital Leader, Obama Administration, USA

Tom Cochran spent over four years in the Obama administration as a presidential appointee and digital leader helping advance the President’s open government directive.He currently speaks to audiences about his experiences to help differentiate digital from IT, gain competitive advantage through emerging technologies, and embrace a “digital-first” culture.

YOUR 2019 KEYNOTE

MEET THE SPEAKERS AT THE SUMMIT

8.30 Registration and coffee

8.50 Welcome from the Chair Lauren Salisbury, GM Digital and Innovation, Coda

9.00 Opening keynote: Pushing digital transformation through your people | A focus of DX in the White House • How did the White House foster digital innovation? • Understanding how modern technology drove President Obama’s elections • Building meaningful relationships - How did the State Department modernise the way they managed these relationships • Frameworks that give shape to the transformation within the business Tom Cochran, Digital transformation consultant; Former Digital Leader, Obama Administration

9.50 The future of machine learning | More than just chat bots • Using automation to drive business transformation • Implementing digital technology practices to better shape customer experiences • Role of collaboration in delivering innovative business solutions

10.30 Morning break

CHOOSE BETWEEN THE STREAMS

Vision, leadership & governanceChair: Roxanne Salton, Head of Digital Strategy and Delivery, Mercury

Technology & platformsChair: Lauren Salisbury, GM Digital and Innovation, Coda

11.00

Unleashing your digital transformation journey and creating a digital 2020 vision • Transforming digitally as a non-digital company –

what does the roadmap look like?• Aligning the organisation’s ecosystem and working

together to implement the digital 2020 vision• Strategising to achieve business goals – economic,

sustainable, financial – whilst delivering the ultimate customer experience

Roxanne Salton, Head of Digital Strategy and Delivery, Mercury

Gaining a competitive advantage through digital transformation• Creating an organisation-wide culture to support

digital transformation • Aligning the organisation’s vision with the digital

transformation journey• Supporting a digital work environmentStephen Whiteside, Chief Digital Officer, University of Auckland

11.30 SESSION BREAK

11.35

Start-up thinking and digital transformation• Lessons learnt from global start-ups • Applying start-up practices and lessons to achieve

digital transformation• Communicating, collaborating and influencing to

achieve transformation with the wider organization Nicola Mitchell, Head of Digital Audience Growth, NZME

Case study | Process automation and beyond | Hawkes Bay Regional Council• What does process automation in an organisation

look like?• How is Hawkes Bay Regional Council using process

automation?• Highlighting the benefits and savingsAnthony Gouder, Business Transformation Team Lead, Hawkes Bay Regional Council

12.05 SESSION BREAK

12.10

Transforming NZ businesses - Lessons learnt from overseas success stories• Highlighting steps taken by international

businesses on their digital transformation journey• Understanding ‘how’ the transformation takes

place and what this looks like• Key takeaways• Breathing life into your digital transformation, from

the C-suite to culture to customersSeth Bateman, Transformation Program Lead, HSBC Retail Banking

Getting real about conversational platforms• Developing a seamless platform to track customer

communications with the organisation• Deciphering the capabilities of the platform and

technologies available• Adoption of technology in New Zealand compared

to the world

AGENDADX2019

12.40 LUNCH BREAK

The digital customer

Chair: Roxanne Salton, Head of Digital Strategy and Delivery, Mercury

People, capability & operational efficiency

Chair: Lauren Salisbury, GM Digital and Innovation, Coda

1.40

Case study: From art, animals and nautical voyages to conventions, classical concerts and Taylor Swift – customer experience & digital transformation• Why did Regional Facilities Auckland need to focus

on customer experience?• Using collaboration to unite diverse stakeholders

and deliver exceptional customer experiences• Lessons learnt – big challenges and things we’d do

differently next timePenn Trevella, Director, Customer Experience, Regional Facilities Auckland

Adopting the Agile approach • Understanding the driving force behind the move

to Agile• Highlighting what a full-scale adoption of Agile

looks like – how does this transform the workplace as a result

• Benefits of the Agile approach in a digital world

2.10 SESSION BREAK

2.15

How to apply AI: It’s (probably) easier than you think.Hear about real-world case studies where AI is being applied to drive competitive advantage. Learn how you can get from zero to hero in weeks, and build a business case that will accelerate AI in your businessEduard Liebenberger, Head of Digital, Jade Software

Embracing a digital culture: In with the new, out with the old • Upgrading from legacy systems to effectively

capture data• Turning data into actionable insights and shaping

business practices to comply• Digitalisation of people and processes – how can

organisations achieve thisHelaman Tangiora, Head of Digital Transformation, Tainui Group Holdings

2.45 SESSION BREAK

2.50

Digital transformation in a business to consumer organisation• Positioning the transformation strategy to enhance

customer experience• Changing business models to adapt to the market

conditions• What does a customer driven transformation look

like?Jennifer Cherrington-Mowat, Former Executive at eBay, Amazon and Yahoo!

Fool’s Gold – Mythbusting Digital Transformation• Digital Transformation vs Digitisation• Addressing the misconceptions around digital

transformation – assumptions versus reality• Customer engagement –it doesn’t all have to be

digital Pete Loveridge, Director of Customers & Supporters, St John

STREAM SESSIONS ENDS

3.30 Afternoon break3.50 Leaders’ Panel: Sharing insights from New Zealand businesses that have embraced digital transformation • Identifying and capturing the challenges and working towards eliminating them • Keeping up to date with market trends and adapting as necessary • Understanding that the transformation journey is an ongoing one – tips on how to strategise going forward • Highlighting the digital transformation, the organisations implemented Jennifer Cherrington-Mowat, Former Executive at eBay, Amazon and Yahoo! Glen McLatchie, Group CIO, SKYCITY Entertainment Group Sarah Thirlwall, Chief Digital Officer, MinterEllisonRuddWatts Angela Henderson, GM Digital Strategy and Transformation, Air New Zealand

4.30 Closing keynote: Digital transformation going forward | The future of digital businesses • Understanding what the digital landscape will look like going forward • Shaping practices to progress in the digital era – how can non-digital businesses prepare? • Creating a roadmap to document the transformation journey

5.10 Summary remarks from the Chair5.15 Networking function

CONFERENZ.CO.NZ/DX #DX2019

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SPONSORSHIP & EXHIBITION OPPORTUNITIES Are you developing solutions for customers to enable them to transform to fully digital businesses? The 2019 Digital Transformation Summit will host approximately 250 attendees including digital leaders and influencers representing all sectors of enterprise and Government. There are limited sponsorship and exhibition opportunities at the Summit, so make sure you showcase your digital expertise to this key group of decision-makers. Contact sponsorship@conferenz.co.nz for more information or to book.

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