dxc myworkstyleassets1.dxc.technology/.../dxc...infrastructure_at_t_summit_2017.pdf · using...
TRANSCRIPT
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DXC MyWorkStyleD O YO U WA N T A F U L LY W I R E L E S S , S E C U R E I N F R A S T R U C T U R E
F O R YO U R E M P LOY E E S & C U S TO M E RS ?
Debby Donovan
Campus & Connectivity Networks
DXC.technology
Rich Harnett
Campus & Connectivity Networks
DXC.technology
1 0 . 3 1 . 2 0 1 7
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TRAVEL AND TRANSPORATION COMPANIES ARE USING MOBILE SOLUTIONS TO DELIVER TANGIBLE
BUSINESS OUTCOMES
• Enhance the consumer travel experience with personalized, contextually-aware, connected travel solutions.
– Improve the value-added time patrons spend in the airport, through real-time personalized information
– Provided a better customer experience for passengers through improved comfort within the airport
• Ease airport congestion with queue busting mobile apps for passenger check in and indoor wayfinding
from check-in to the departure gate.
– Optimize passenger routing through the airport
• Increase revenue opportunities and upsell ancillary services through mobile engagement and
interactions with customers.
– Raise indirect revenue generated by airport merchants through redirecting customized campaigns and offerings
• Increase efficiency in freight and logistics, loading and unloading with mobile apps and location-based services.
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CASE STUDY – ORLANDO INT’L AIRPORT (MCO)
▪ Aruba Networks’ wireless infrastructure (~900 Aruba Beacons)
▪ Meridian-powered mobile app▪ AirWave network management▪ ClearPass policy management
Client outcomes
▪ Enables airport to generate $26+ Billion in direct and indirect value over next decade
▪ Turn-by-turn directions for 35+ Million annual travelers
▪ Geo-locate ATMs, water fountains, etc.
▪ Receive flight status for all airlines
▪ Routes to Shopping, dining, lodging displays
▪ Supports 18,000 employees, 40+ airlines and 100+ retailers with wayfinding and secure connectivity
▪ Smooth operations for airline and airport operations covering 13,000 acres
▪ Robust security for a wireless environment
The Orlando International Airport (MCO) deployed beacons and an Aruba Meridian-powered mobile app.
The app provides precise indoor navigation and real-time flight updates to improve traveler experiences, airport operations and tenant services.
DXC solution
Screen shot of app & indoor wayfinding
Airport wayfinding & secure WLAN
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https://orlandoairports.net/app/
iOS: https://itunes.apple.com/us/app/orlando-mco/id939593688?ls=1&mt=8
Android: https://play.google.com/store/apps/details?id=net.orlandoairports.mobile&hl=en
Video: http://www.orlandosentinel.com/news/83230676-132.html
DOWNLOAD THE MCO APP
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MCO SMARTPHONE APP - FUNCTIONALITYThe MCO mobile app includes a wide variety of features including:
• Flight status and notifications
• Remember your parking location
• Location of airline counters and gates
• Location of rental cars and other transportation
• Dining and shopping information and locations
• Ground transportation and parking options
• Airport terminal layout and map
• Customized terminal and airside directions feature
• Airport amenities
• Indoor turn-by-turn Navigation and location awareness
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MOBILE ENGAGEMENT WITH ARUBA NETWORK COMPONENTS
- White-label or custom- Active Wi-Fi Connection
Not Needed
DXC-Powered Mobile App
Self-registration, app delivery, personalized advertising in the
browser
ClearPass GuestAruba Wi-Fi
Aruba App Platform
Location-based and personalized content for apps
Aruba Beacons
Blue dot directions & notifications based on real-
time position.
Network management
AirWavePolicy management
ClearPass
Location analytics
Analytics and Location Engine
(ALE)
Micro-location services
Meridian with mobile app
development SDK
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KEY ARUBA NETWORK COMPONENTS FOR THIS CASE STUDY
Beacons Meridian Mobile App Platform
Two beacon modes:1. Location-based beacon (for
wayfinding using a Meridian app can show mobile app users their indoor location with a blue dot)
2. Proximity-aware beacon (allows Meridian app to send push notification to mobile devices that come within signal range
4 types of hardware beacons:1. Battery-powered (4 yr lifespan)2. Event beacon (4 month lifespan3. USB-powered4. Access Point-based (all newer
AP’s include beacons)
Cloud-based platform / subscription-based serviceMapping and Routing – Easily upload and manage location floorplans. Supports custom routing viewed via iOS and Andriod apps.Blue Dot Wayfinding – Add turn-by-turn directions based on mapping, current location and Aruba’s BLE-based beacon solutions.Asset Tracking – Support the tracking of valued items using floorplans, BLE-enabled Aruba WLAN infrastructure and tags.Campaigns – Amplify promotions or general news via proximity-based notifications. Supported with or without map feature. Includes campaign analytics.AppMaker – Quickly build a custom branded mobile app for mobile engagement or asset tracking.
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DIGITAL & MOBILITY OPPORTUNITIES FOR AIRLINES
▪ Airlines have lagged in adopting mobility due to complexity in operations and systems, unclear objectives and requirements
▪ Mobility requires high-demand skillsets: rarely found in airline talent pools
▪ Proprietary consultative tools:– RightStepTM methodology– Rapid Collaboration WorkshopTM techniques
▪ Workplace & Mobility solutions– 90+ countries, 600+ clients– 810,000+ managed mobility seats– 8,500+ mobility SMEs
▪ Passengers expect more from airlines and personalized travel is the key to business growth for airlines
▪ Mobility is a critical channel to enhancing the travel experience
…however, there are
challenges to driving this
change
Airline market is
fundamentally undergoing a
change…
…we believe DXC is the right
partner for this journey
A partner with the right
experience and expertise is
critical to the success…
A fundamental shift in consumer expectations is affecting many industries, upsetting old processes and forcing new ones. “Connect and Communicate Anywhere” is the new normal, driven by digital disruption.
▪ Partner leverages cross-industry best practices and technical depth on mobility
▪ Applies proven methods/ tools to improve speed, quality and value
▪ Extensive experience in Airline industry– 30+ years presence– ½ Billion reservations processed annually– Member of IATA’s Simplify Business Think Tank
▪ Consulting– 800-strong workforce– Average 15+ years experience
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DXC MyWorkStyle
Talk to us about:
Workplace support and management, mobility solutions, mobile app ideation and design engagement, productivity,
unified communications, MyWorkStyle transformation workshops and advisory services
External: www.dxc.technology/workplace_and_mobility