dxp advanced catalog management - synchronoss · dxp advanced catalog management dxp is purpose...

1 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.

DXP Advanced Catalog ManagementDXP is purpose built to solve technology and business problems inherent in complex environments.

Let’s talk Catalogue. DXP Product Information Management creates new ways to manage products, bundles and offers.

DXP Advanced Catalogue


What Do TMT Companies Want?

§ Low/No-code Journey Creation

§ Total Control of UI/UX

§ Legacy Back Office Integration

§ Centralized Resource Model

§ Low Cost, Fast Time to Market

DXP Helps Companies Achieve (What Was Previously) Impossible.


Today’s Catalogue Management Solutions Don’t Allow Companies to Keep Up With The Market

LONG TIME TO MARKET

Long and costly service realization for products,

offers and bundles.

INFLEXIBLEDESIGN

Overly restrictive domain models require costly

custom-coding, precluding greater usefulness.

LACK OFCONTROL

Redundant product definitions across multiple

catalogs or systems still requiring manual synching.

ECOSYSTEMUNFRIENDLY

Inability to leverage catalog data among suppliers, providers

and consumers.

https://www.nchannel.com/blog/challenges-ecommerce-catalog-management/https://vue.ai/blog/vuetag/catalog-management-challenges-in-ecommerce/https://www.vinculumgroup.com/ecommerce-catalog-management-3-problems-every-merchant-has-to-face/

https://www.nchannel.com/blog/challenges-ecommerce-catalog-management/

https://vue.ai/blog/vuetag/catalog-management-challenges-in-ecommerce/

https://www.vinculumgroup.com/ecommerce-catalog-management-3-problems-every-merchant-has-to-face/


Product Information Management Platform is a No-Code Method of Managing Products, Offers and Bundles

DECISION ENGINEConfigure business rules to assist in validation, relationship logic, and eligibility of items.

ENTERPRISE SYSTEMS3RD PARTY SYSTEMS

DOMAIN MODELPre-defined, yet customizable data descriptions of commonly used products within industry domains

MOBILE APP

CARE CENTER PORTAL

POSSYSTEMONLINE

DIGITAL EXPERIENCE PLATFORM

CatalogsItemsRelationshipsCategories

CATALOG CONFIG GUIConfigure item attributes, pricing, discounts,

bundles through easy to use interface

CORE DATASET MESHED DESIGNUser RolesInter-catalog relationshipsQ2Cash connectivity

In conjunction with DXP, PIM enables delivery of integrated, omni-channel experiences across quote-to-cash journeys.

PIM


An Intuitive, Low/No-Code, Drag-and-Drop User Interface.

EASILY CONFIGURE INDIVIDUAL CATALOG ITEMS

GROUP ITEMS INTO CATEGORIES WITH EASY

FILTERING AND NAVIGATION

MANAGE VISUAL ASSETS SUCH AS IMAGE, VIDEO, AND

OTHER BINARY OBJECTS

EASY TO ACCESS, CUSTOMIZABLE VIEW OF CURRENT PRODUCTS AND OFFERS


PIM’s Key FeaturesCATALOG MANAGEMENT§ Create Catalog from previously created Catalogs§ Support for catalog relationships (Parent, Child,

Consumer, Supplier)§ Catalog Version Control§ Multi-Country Localization Support§ Currency Configuration

RELATIONSHIP MANAGEMENT§ Build Bundles that include Multiple Items§ Associated Related Items

BULK MANAGEMENT§ Flat file upload process supporting CSV, Excel§ REST API with Swagger support

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ITEM MANAGEMENT§ Create and Manage items§ Build Bundles and Complex Products from groups of

items§ Associate items with categories for sorting and filtering§ Pricing terms(12, 24, 36); intervals (Month, Year)

§ Pricing options (MSRP, Subsidy, Lease/Flex, etc.)

§ Pre-define product definitions

SECURITY§ OAUTH2 Security§ Audit Trail for Troubleshooting

ROLES/RESPONSIBILITY§ Catalog Admin Role to manage user permissions§ Subscriber, Publisher, Owner relationships§ Roles based approval process

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PIM for IT Professionals§ Reduces time and cost of launching new products by

collaborating in real-time with marketing to establish service definitions and attributes.

§ Lessens ongoing lifecycle management costs by easily modifying service attributes without code (e.g., tweak an offer, change availability).

Product InformationManagement

PIM

§ Decreases complexity and manual synchronization of catalogs through centralized control and real-time distribution of updates across otherwise disparate catalogs.

§ Easily mold the catalog into your ecosystem by leveraging ultimate flexibility in data structures and domain model.


PIM for Marketing Teams

Product InformationManagement

PIM

§ Accelerates time to market by directly configuring product, offer and bundles definitions collaboratively with IT and without code.

§ Speeds up lifecycle changes with centralized access-to and real-time control of all services and their attributes.

§ Simplifies onboarding of add-on services with subscription to alternative catalogs.

§ Defines products, offers and bundles from initial product configuration all the way to payment receipt (complete Quote to Cash flows)


This is What Makes PIM Unique

ACCELERATED TIME TO MARKET§ Launch products quickly with a powerful catalog that allows users to establish products, offers and bundles§ Increase portfolio breadth and reach with lower-cost, finer-grained offers and bundles

EASILY ORCHESTRATE QUOTE-TO-CASH EXPERIENCES§ Establish product attributes across quote-to-cash§ Integration with DXP Journey Creator enables portfolio to be delivered with Omni-channel experiences§ Leveraging Decision Engine allows the construction of complex business rules across products, offers and bundles to

govern how services are priced, packaged, and delivered with integrated experiences.

MODERNIZE AND FUTURE PROOFS A KEYSTONE BUSINESS RESOURCE§ Flexible Domain Modeling allows catalog items to be molded into different environments. Users can build

translations among ITIL, SID, COBIT and other data models.§ Intrinsic support for all key roles across your business ecosystem (supplier, consumer, etc.)§ Enables fabric of interconnected and controlled catalogs connected with open APIs

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Are You A Match

for DXP?

DXP’s target market is any company that has multiple channels, legacy back end systems, and/or moderately complex products that is interested in a single platform to build, deploy and manage all of their customer service and sales journeys/episodes.

From an industry vertical perspective, the primary target markets include telecoms operators, Telecommunications, Media, Technology (TMT) companies and retailers given the high engagement they have with consumers.

From a target audience / role perspective, we find the primary decision makers to be:

Chief Information/Technology Officer & Staff

Chief Marketing Officer & Staff

Chief Digital Officer & Staff

Chief Information/Technology Officer & Staff

Chief Marketing Officer & Staff

Chief Digital/Experience Officer & Staff

It’s about changing the SDLC process for good. Increase the

efficiency of IT developers, allowing existing teams to focus on

core back-office optimization. Enable IT developers and Citizen

Developers to publish experiences with a fraction of the resources,

testing and complexity.

You can invent the experience you want. DXP creates a simple,

low-code tool to allow for unheard of collaboration between

channel owners, analysts and IT. DXP gives you access to data from

all back office systems and operates with existing channel UI’s

letting you create consistent experiences across all touch points.

Finally, autonomy. DXP gives you the perfect platform to work,

collaboratively, with IT and business owners to craft continuous

experiences that work with existing back office systems and

channel UI. The result is a canvas to paint your perfect customer

experience and refine it real-time as the results come in.


We’d Love To Talk More.

If you’d like to know more about changing the way you run your digital business…

LEARN MORE

https://synchronoss.com/company/contact-us/

dxp advanced catalog management - synchronoss · dxp advanced catalog management dxp is purpose...

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