Delight Your Customers!

(Part 0)

My biasesIs it just me?

Outcomes: You will leave with ANSWERS…• WHY you must take action

• WHO is the 21st Century Customer and WHAT DO THEY WANT?

• Hundreds of ways to create UNBELIEVABLE CUSTOMER LOYALTY through “Perfect Experiences”

• Personal Power: How to turn DUCKS INTO EAGLES

• How to create a culture change: A PLAN for ACTION

And tons more INSPIRING stories & examples!

Remember: No customer can be worse

than no customers

Remember: No customer can be worse

than no customers

We need them more than they

need us!

We need them more than they

need us!

Today the customers make

the rules!

• That wouldn’t happen here, Sir

• By the way, I’m going to be in your area…

World of business in turmoil

today!

World of business in turmoil

today!

…All the way to India & China

Very few organisatios have not been affected by the global recession

But the “new” stuff just doesn’t work anymore!But the “new” stuff just doesn’t work anymore!

We thought that the good times would last forever…

Everett Collection/Shutterstock

The world has changed dramatically, but many organisations have not

Forget about innovation - they’re not even sure how to keep up!

Corporate complexity…

and stupidity!

Corporate complexity…

and stupidity!

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