dynamic computing
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Mastering Virtualization from the Datacenter to the Desktop
Mastering Virtualization from the Datacenter to the Desktop
Dynamic ServicesDr. Gregory Smith
Director Dynamic Services
T-Systems North America
September 24, 2007
Mastering Virtualization from the Datacenter to the Desktop
Deutsche Telekom AG Overview.244,000 Professionals with $75B in revenuesDT is the 3rd Largest Technology Company in the world
Deutsche Telekom
Mobile communicationsBusiness
customersBroadband/Fixed-
line
Mastering Virtualization from the Datacenter to the Desktop
T-Systems – a member of the Deutsche Telekom Group.Globally organized, T-Systems is the world largest Information and Communications Technology (ICT) Company in terms of revenues, resources and capacity.
Telekom Global Net: access from over 50 countries from over 2,000 access points173,000 km land and sea cable with 177
gigabits/second transatlantic, 6 gigabits/second transpacific
MPLS1 backbone with 46 petabytesof IP traffic per month
Network control center on 3 continents in ‘follow-the-sun’ operation (24x7x52)
2,000 corporate networks
Information technologyOperation of 1.5 million desktop computers
Over 871,000 production SAP users
51 data centers around the globe withover 50,000 m² hosting space36,360 open system servers130,786 mainframe MIPS²
over 2.1 petabytes of storage
Largest provider of e-CRM systems in Europe
Telecommunications
•52,000 Employees $16B in revenues
Mastering Virtualization from the Datacenter to the Desktop
How do you benefit from Real ICT?Consistent governance model improves flexibility and optimizes operations by superior transparency.
Real ICT Business Architecture
Commercial Model (SLA’s, Pricing, etc.)
Governance Model
Managed Services
Application Services, e.g. Dynamic SAP
End user
devices
Voice/Telephony WAN
Self Service
TerminalsLAN Computing
e2e ICT Management Processes and Tools
Infrastructure Service Objects
Superior transparency and security
− No need for customers to manage multiple providers, technologies and SLA’s – one output oriented SLA (e.g.managed branch)
− Enhanced recovery (e.g., 8 min. vs. 8 hours)
Improved flexibility and reduced cost
− Lower cost in IT operations through optimized delivery and dynamic provisioning (standardized services, e.g. Dynamic services)
− Dynamic services with automatic up and down scaling
Customer Benefits
Mastering Virtualization from the Datacenter to the Desktop
Use what you need, pay for what you use.The benefits of virtual resources.
Scalable, flexible hardware resources
Only pay for functions and resources that are actively used
Automated, standardized, vendor-independent
Utility billing (pay per use)
Seamless integration into existing IT environments
Can be combined with conventional solutions
Process Services
Project Services
Application Services
TC Services
Operation Service
IT Services
Dynamic Services
T-Sy
stem
s
Mastering Virtualization from the Datacenter to the Desktop
The Elements Dynamic Computing.Bringing ICT to life.
Network Server Storage Backup
Mastering Virtualization from the Datacenter to the Desktop
Siebel Navision Other
Dynamic Computing offers total versatility.For all applications and databases.
Also suitable for organizations of all types and sizes, and all industries.
SAP
Web Applications
Databases
Dynamic Computing
Mastering Virtualization from the Datacenter to the Desktop
Dynamic Computing.Greater cost-efficiency through standardization, automation and resource pooling.
Resource allocation changes in line with demand
Client A
Client C
Client B
Mastering Virtualization from the Datacenter to the Desktop
How reliable and how secure is Dynamic Computing?Totally. We have it in black and white.
For end-to-end, integrated solutionscombining information and communicationstechnologies
DIN EN ISO 9001:2000 BS 7799
Information security management system for many T-Systems operations, including data centers
T-Systems and Ernst&Young defined a proceeding of testing basic data center-services by a SAS70 type II report providing evidence of SOX-conformity for the IT-services delivered by T-Systems
SOX
SAS 70 Type II
Confirms that the dynamic computingsystems operated by T-Systems are secure − each in its own riand independent of the others.
ght
Enhanced IT Security
(nRuns)
T-Systems' service management processes are based on the IT Infra-structure Library (ITIL)
IT Infra-structure
Library (ITIL)
Mastering Virtualization from the Datacenter to the Desktop
Dynamic Computing provides flexible resources.For on-demand SAP applications.
Rapid, timely deliveryFlexibility – you define the period for which services are provided
Invoicing on the basis of resources providedScalability in line with changing business needs
Inhouse solution/classic outsourcingstaffhardware components
time**
amou
nt *
Dynamic Services
*) Staff, standardized hardware components **) day/week/mon
Mastering Virtualization from the Datacenter to the Desktop
SAP Systems Management Suite/Cockpit. Transparency – SAPS per customer.
Mastering Virtualization from the Datacenter to the Desktop
Avoid excess, static resources that lie idle at non-peak times.And significantly reduce your costs.
Conventional computing
Cos
ts
Time
Potential savings
DynamicComputing
Up to 30 %
Savings in terms of hardware and operating costs.HardwarePersonnelReal Estate PowerTelecommunicationsMaintenanceConsultingPlanning
Mastering Virtualization from the Datacenter to the Desktop
Dynamic Services.Overview of charge elements.
Simple, integrated application-oriented services
All typical capabilities included in a simple price structure
True Utility pricing model- Start-up costs- Fixed monthly costs- Variable usage costsPredictable costs
Application Management
WAN AccessFirewall, MPLS/VPN
Backup Integrated Storage
Dynamic Services
Initial & Project-Services
Ongoing Operation
Mastering Virtualization from the Datacenter to the Desktop
Dynamic Computing Technical Components.
Nearline
.IP-Switch
IP-NAS
Fast Ethernet/Gigabit
Storage
IP- Network
x86; Opteron; Power5; Sparc/Niagara; Itanium
Backup
Online
ServerOperating Systems
NetApp
NetApp
Mastering Virtualization from the Datacenter to the Desktop
Dynamic Computing. Compute module: framework.
Resourcepool System Application
1
serviceprovisioningvirtualizationStandardized Server
2
3
…N
X86: VMWareSPARC: LDOMSIBM POWER5: HypervisorItanium: Integrity VM
x86/x64Sun UltraSparc / NiagaraIBM Power5HP Itanium
Automated provisioning processSystem bootOperating system
Application serviceDynamic resourcesScalable
e.g.
Operating system
Mastering Virtualization from the Datacenter to the Desktop
VMware Products & Solutions. Vmware Infrastructure 3
Infrastructure Optimization
Desktop Mgt
SW Lifecycle
Resource Mgt Availability Mobility
ESX Hypervisor
Volume Hypervisor
Distributed Virtualization
Management & Automation
X
Business Continuity /
Disaster Recovery
Mastering Virtualization from the Datacenter to the Desktop
VMware Products & Solutions. Multi-tenancy.
SaaS Applications
VMware Infrastructure
SAP HR System
Virtual Machine
Windows 64 Bit
ApplicationServers
SAP HR
SAP ERP
Virtual Machine
SuSE Linux
Application Servers
ProductionSAP ERP
Virtual Machine
Linux, WindowsSolaris x64
ApplicationServers
SaaS Applications
Microsoft Exchange
Virtual Machine
Windows2003 Server
SQL Server
Exchange
Virtual Machine
Linux, WindowsSolaris x64
DatabaseServers
SaaSApplication
Virtual Machine
SuSE Linux
Application Servers
Test & DevSAP ERP
Virtual Machine
Windows2003 Server
ApplicationServers
Navision
Customers 3 and 4Dynamic Exchange Services
Customers 5 and 6Dynamic SaaS infrastructure
Customers 1 and 2Dynamic SAP Services
VMware ESX Server VMware ESX Server
VMware VMotion Technology
Mastering Virtualization from the Datacenter to the Desktop
Industrialized IT due to automation and process integration.Order Front-end – Deployment – Provisioning/Operations.
The plan shows the basic order process at T-Systems – from purchasing to provisioning.Process optimization and automation, enabling a high degree of agility from ordering to provisioning.
FCSAP@CDS (FI/CO)
COM
invoice
Data (providingCo-Order)
Adding orderdata
OrdererSRM@SAP (Module
SOM)Order Front-End(OFE)
CO data loading
Changing order sizebased on
Basis Catalogue
Handing over the orderdata to DeploymentHanding over the
CO data to SAP@CDS
After provision:Handing over to
SAP@CDS for invoicing
Status reply done
Delivery Manager/Operations
Config Warehouse
ITIL
Support processes and KPIs
Asset Center
Service CenterINMPRMCHM
Enhanced CMDB
GUI
Asset CenterCFM
Providing information concerning existing assets (necessary for change orders or
Cancellations)
Deployment
Service Center
Workflow-Tool
Verifying & compilingCSS service orders Processing orders
within the linesConfirming statusthrough the DeM
Workflow/Automat.Provisioning
Mastering Virtualization from the Datacenter to the Desktop
Productizing and Announcements.SAP SAI Product Definition.
SAP Administration Environment
Systems Automation Suite (SAS) Systems Management Suite (SMS)Monitoring Reporting
SAPR3 KM
DEBORAH (Oracle KM)
TCP KM
J2EE KM
NETAPP KM
and many more ... KM
PatPrio
BMC Patrol Base
Application Reporter
SAP Dashboard
SystemInfo
Cockpit
assigned Resource
used Resource (internal use only)
Pool Management
Startup/Rundown
Resource Adjustment
Operations
VLAN move
Server move
Storage move (manually)
VLAN lift/drop
Server lift/drop
Storage Instance lift/drop
Storage Volume lift/drop
Base Configcreate / resolve
DB & SAP install / deinstall
Server resize
Storage Volume change
Appl. Server add/remove
Storage Volume move
snapshot handling
Quota handling
NW Admin / SAP ACC
start/stop of services
backup/restore (xbrToolset)
Operation Framework
ConfigurationConfigurator
System overview (Configuration query)
SAP Documentation Framework
3rd Party ProductsPrinting (LprNG)
Webservices (Apache)
Fileservices (Samba und PureFTPd).
Extended Service Suite (ESS)
Mastering Virtualization from the Datacenter to the Desktop
Only available from T-Systems.Full speed ahead, and no empty promises.
Industry leader – no other vender has this capability
Mature solution and proven technology for over 2 years
True multi-tenancy
Hardware and OS platform agnostic
Dynamic provisioning, metering and audit
Customer access portal
Full ICT solution stack
Leveraging leading virtualization products from VMware