dynamic customer experiences tca conference, april 10, 2008 jeff wiles - voice applications...
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All rights reserved © 2005, Genesys Telecommunications Laboratories, Inc. 3 Market Leader #1 Computer Telephony Integration -Greater market share than 2 next competitors combined #1 VXML Voice Portals -Gartner Leader 4 years in a row -Leader in Open IVR ports shipped 100% open software based solutions Leading Suite of Customer Interaction Management solutions Financial stability Steady growth rate (>20% CAGR) Industry specific solutions that deliver tangible ROI What do we do?