dynamic direct
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www.Dynamic-Direct.com 1.800.956.6006
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Dynamic Direct Call Center & Fulfillment Solutions is a turnkey, relationship-based business solution in the direct response industry. By combining fully integrated call center operations with innovative technology and seamless fulfillment services, we commit to personally help clients increase revenue and achieve long-term growth.
Sell Ship Succeed
Mission Statement
www.Dynamic-Direct.com 1.800.956.6006
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Fun, Fast Paced Environment 34,000 sq ft Call Center 20,000 sq ft Distribution Center 300 Call Center Workstations Agent Versatility to Sell Any Product Hands-On Training Facility
Inbound & Outbound Sales Customer Care Department Management Staff Fulfillment Compliance Monitoring & Coaching Internal Marketing
About Dynamic DirectDynamic Direct is a US-based, ready-to-operate call center. We seamlessly service your business with LIVE operator Inbound and Outbound call support. Our 34,000 sq ft facility was remodeled in June 2009, and is equipped with a multi-million dollar state-of-the-art phone system. With the most skilled agents and departmental support in the industry, Dynamic Direct is your one stop shop to Sell, Ship, and SUCCEED!
www.Dynamic-Direct.com 1.800.956.6006
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Our Facility As a diverse global company with a local presence, Dynamic Direct resides in Cincinnati, Ohio. Dynamic Direct celebrated the grand reopening of their building in June 2009, after a $6 million investment in building upgrades and revamped infrastructure. Your company will utilize a fully managed call center with the latest CRM technologies.
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Clientele
my [magazine] club
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Project Manag
er
Call Cent
er
Training and
Quality
Technology
Internal
Marketing
Media Expertise Partners
hip
Fulfillment
Dynamic Direct = Solution
•Dedicated Project Manager
•Complete Inbound and Outbound Sales
• Exceptional Customer Care
• Quality Assurance and Training
•Customized Technology Solutions
•Telephony Integration
•Internal Marketing team
•Media Expertise Relationships
•Direct Fulfillment
Dynamic Direct has developed solutions and procedures to achieve and exceed clients’ programs through:
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www.Dynamic-Direct.com 1.800.956.6006
Dynamic Direct
Streamline Staffing Needs
Risk Management
Handle Seasonal or Situational Call Volume Increases
Improve Sales & Enhance Services
Testing and Learning
Financial Savings
Why Outsource?Expect professional, consistent service, support and information with every interaction.
“Whether your goals are to achieve higher close rates, lower handle times, first call resolutions, or greater customer satisfaction, Dynamic Direct has the solution.”
Holley Danner Since 2002
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24/7/365
• After Hours• At Home Agents• Weekends and Holidays• Customer-Focused
Support• Overflow• Scalable Support to fit
your needs
Versatile Sales Force to Support:
• B2B and B2C Markets• Response Product
Offers• Up-Sells and Cross-sells• 3rd Party Optional Add-
Ons• Disaster Support• *Fulfillment available
for Call Center Projects
Performance Based Call
Routing
• Skill-based Agents• Business-rules Routing• Priority Level Available
Agent• Customer Satisfaction• Positive and
memorable experiences
• Reduce average call-times
Inbound Services
“Our Sales Department has tremendous energy. It is a team environment and when you visit our call center you will see the
dedication to success. Good Attitude=Good Sales.”
Patrick Walsh Since 2003
www.Dynamic-Direct.com 1.800.956.6006
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Outbound Services
Full Service solution to Support:
www.Dynamic-Direct.com 1.800.956.6006
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Other ServicesBusiness
Appreciation Calls
Live Web Chat
Email Answering
Service
Customer Satisfaction
Surveys
Call Answering
Service
In-house Marketing
Team
Virtual Receptionist
Research Surveys and
Polling
Appointment Setting
Billing & Claims
Third Party Verification
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Customer Retention
• Cultivate Strong Customer Bonds
• Customize Content• Customer Loyalty
Programs• Under Promise – Over
Deliver• A 5% increase in
customer retention can increase profits by 25-95%
Customer Response
• Billing Questions• Shipping Inquires• Return Processing• Questions and
Comments• Product Troubleshooting• Incident Response • Attention to Detail
Customer Resolution
• Prompt and Fair Manner• Log, Investigate and
Resolve Problems• Satisfaction is KEY• Quick resolution, rapid
return customer• Resolve to improve
Customer Care
“Our customer service department is superb because we continuously meet and exceed our customers’ expectations.
Norman Daugherty Since 2004
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At Dynamic Direct, we are about being the best! We have the best employees and this starts with our training and education. Our modern training facility is on–site and fully equipped with 40 workstations and projection screen.
Our Training
Education
•Training manual design•Rigorous Training for your programs success•Role Playing• Interactive High Energy Approach•Recorded call listening•Train the Trainer•Testing and certification throughout each stage
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Quality AssuranceDynamic Direct not only records all calls in their entirety (inbound AND outbound) but also monitors each individual call using innovative voice analytics technology to ensure compliance with all applicable federal and state regulations. Our superior compliance department further reviews those calls designated by the technology and can provide pointers, tips, techniques and even training to your projects. Dynamic Direct is PCI compliant so you no longer have to worry about vulnerabilities to consumers’ data.
Call Monitoring
Advanced Speech Analytics
System
Side by Side Coaching Sessions
Call Scoring and Feedback
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Fulfillment Services
20K sq. ft. Facility
GMP FDA Compliant
Freight Management
Product Receipt
Inventory Management
Reverse Logistics
Address Verification
Direct Response Fulfillment
Retail Fulfillment
Our high quality fulfillment and distribution services will ensure that each customer receives accurate, efficient service after the sale. Our flexible infrastructure accommodates a wide level of products, orders, and volumes. Regardless of the level of your business activity, we ensure that products are processed in a timely and accurate manner.
www.Dynamic-Direct.com 1.800.956.6006
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Connectivity
• Point to Point Connection
• VPN Connectivity • SIP Trunk• VOIP Phone System• Dedicated T-1 and DS-
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Business Intelligence
• Data Integration• Backup Systems• Verification reports• Forecasting• Reporting
Development and Delivery
Order Processing
• Real Time or Batch• Consistent Data
Capture• Fast and Accurate• Secure web transfer
or encrypted FTP• PCI Compliant
Our Technology
“Security has always been an important aspect of our own contact center — when collecting customer information and credit card numbers. To protect this information, we've invested heavily in
developing a multi-layered infrastructure that meets and exceeds industry security requirements.”
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Telephony Solutions
State of the art VOIP phone system:
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A Glimpse Into Dynamic DirectReady to see for yourself how Dynamic Direct can help your business succeed? Contact us today to schedule an on-site facility tour and see us in action!
www.Dynamic-Direct.com 1.800.956.6006
www.Dynamic-Direct.com 1.800.956.6006
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