dynamic semantic publishing for your documentation
DESCRIPTION
Fluid Topics reinvents the user experience in accessing documentation. Fluid Topics is a full-web solution for publishing on the Internet documentation produced with structured content authoring tools in DITA or XML format. User manuals, technical books, installation and maintenance guides are all part of the documentation for your products and they are tools for winning over, satisfying and building the loyalty of your customers. With Fluid Topics, you go from static documentation in the form of PDF files or HTML pages to a lively, simple and interactive online publication system. Your users can browse, read, search, annotate, comment, create alerts, send feedback to the writers and even create personalized documentation. Fluid Topics leverages your documentation to boost your operational and commercial performance Fluid Topics offers a rich and intuitive user experience on all media, PCs and tablets. By increasing accessibility to your documentation and promoting the variety of ways in which it can be used, your support costs are reduced. You increase the satisfaction and commitment of your ecosystem. Fluid Topics is a complete solution that is immediately operational. Either use the out-of-the box full-featured portal, or insert graphic and functional components (widgets) in an existing site or extranet. And integrate Fluid Topics into your applications and information system using the rich Web Services. Fluid Topics is available as SaaS for instant implementation, without investment, complexity or risk to your project. If you want to fully master the solution, you can opt for a license. Read more about Fluid Topics on http://www.fluidtopics.com.TRANSCRIPT
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Dynamic Semantic Publishing for your documentation
CMS / DITA-NA – PROVIDENCE 2013
ANTIDOT - FABRICE LACROIX
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ABOUT ANTIDOT
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Antidot – who we are
French-based Independent Software Vendor
We provide our customers with highly innovative solutions that help them create value with their data.
Data at the heart of the enterprise Data is key to business performance
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Our products
Solutions to:
Collaborate and share: bookmarks, alerts, folders…
Expose data: access or find with semantic search engine and WS
Fetch, cleanse, transform, enrich and mesh data
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CustomersPublishing
Healthcare
Enterprises E-commerce
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ABOUT YOU
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You invest in your documentation
With seasonedtechnical writers
With efficient tools and streamlined processes
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Are you sure you makethe most of these
investments?
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Documentation publishing
How do you publish your documentation?
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You think you provide this
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But your users see this
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And they feel like this
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By running DITA-OT you generatetons of lifeless PDF or HTML
pages.Digital printing is still
printing.
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SEMANTIC – DYNAMIC – SOCIAL
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Publishing
State of the art publishing is
SemanticDynamicSocial
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What people use
Everyday they use
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Searching – “need to”
Users are accustomed to an easy and “no brainer” experience of search One search box. No more forms Help and guide: autocomplete,
spellchecking Refining and filtering: facets Relevant and semantic Beautiful and fast, very fast Convenient
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Searching “needs to be”
One search box – no more forms
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Searching “needs to provide”
Autocomplete and spellchecking
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Searching “needs to have”
Facets for filtering
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Searching “needs to be”
Relevant and semantic
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User Experience “needs to be”
Nice, simple and evident interfacesWorking on PC, tablets, mobiles
Fast (333ms max)
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Reading – “must be elegant”
Preview and reader
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Browsing – “my way”
Fast navigation and personal indexing
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Working - “my way”
Save important information
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Working - “my way”
Create personal booklets
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THE RIGHT WAY TO DO IT
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Structured Content Authoring is great Content is reused, cost reduced… Due to “content components”
Why should we loose the benefits of structured documentation during publication?
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Stop printing!
STOP PRINTING Printing flattens the structure Semantics is lost Navigating in digital books is difficult
Topics should be published as just they are: structured and “as components”
X
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Stop printing!
From Gütenberg to Zückerberg
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FLUID TOPICS DOES IT ALL
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fluid Topics is a complete and integrated solution to deliver your documentation online
A turnkey solution for searching, browsing and reading
Offering value added features: feedbacks, bookmarks, alerts, comments, personal books, …
Designed for PCs and tablets
With a full-featured back-office to manage and analyze
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. . . . .
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Search
Search in all topics(data and metadata)
Each topic is finely indexed and appears only once
Semantic search leveraging your business vocabularies, synonyms and thesaurus
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Search
Smart autocomplete with fuzzy matching
Self learningspell checker
Conceptssuggestion for context discovery
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Search
Faceted searchDynamic filtering of replies. Refine the query thanks to facets (filters):
➡ By book, publication➡ By content type➡ By language➡ By audience➡ By variant➡ By modification date➡ By author➡ …
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Read
A fluid and appealing reading interface Access from the library or from a reply page No download required: immediate reading
Table of contents for direct access automatically synchronizes with content scrolling.
“Infinite” scroll: the content loads in the same page while reading and scrolling.No more next-prev clicks.
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Security
fluid Topics manages access rights and protects your documentation anonymous/authenticated
mode according to user profileAnd offers advanced features to authenticated users
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Feedbacks - Alerts
Send feedbacks to the technical writers from the interface while reading
Save queries.Re-run them,convert theminto alerts
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Browsing
Set tabs (“bookmarks”) in one click to quickly navigate within a book
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Richmarks
Save “rich bookmarks” in folders, add comments
“End user authoring” transform folders into virtual self-composed books and read them in the same fluid HTML interface
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Personal documents
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ANALYZE – COMMUNICATE – MANAGE
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Analyze
A full-featured intuitive back-office to Monitor the search engine usage
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Analyze
A full-featured intuitive back-office to Analyze user searches and refine the
documentation accordingly
Track queries with no reply to understand and act (write new content, enrich thesaurus…)
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Manage
Thesaurus and synonyms Load your existing thesaurus Create new ones, manage them with the back-
office
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Communicate
Animate the homepage with key messages: New docs versions, new products
Animation, event communication, self advertising…
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Communicate
Insert targeted messages in replies, that react to chosen keywords (just as sponsored links in Internet search engines) Informative messages
Warning or recall campaigns
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Communicate
Create and manage yourself your campaigns and messages through the back-office
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TRY IT
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Try it!
fluid Topics really delivers the benefits of structured content authoring
fluid Topics brings dynamic semantic publishing to the DITA world
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With fluid Topics:
Analyze the way yourclients use your products
Improve users satisfaction, increasing their self-reliance
Lower your support and helpdesk costs
Improve
Understand
Measure
Analyze
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With fluid Topics:
Stay in touch with your customers and communicate with targeted messages
Stand out : reveal the strengths of your products
Increase your business performance and your market share
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Try it!
You can test fluid Topics applied to our documentation: http://doc.antidot.net
But you must come and see us on our booth for a demo
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Note
Most of the images used in this presentation have been found on the Web and are used here to illustrate the different points. They do not belong to Antidot. They can be found easily using “Google Image” search.We thank their respective authors and apologize for not citing them all here.
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ANTIDOT
Contact: [email protected] call +33 4 72 76 03 80
http://www.antidot.nethttp://www.fluidtopics.com