dynamics dialer overview
DESCRIPTION
The only embedded dialer for Microsoft Dynamics CRMTRANSCRIPT
Dynamics Dialer
Automation for telephone calling campaigns. … embedded in Microsoft Dynamics CRM
Dynamics DialerWhat is Dynamics Dialer ?• A dialer embedded in Microsoft Dynamics CRM.• Preview, progressive or predictive.• Blend inbound and outbound calls.• Dialer toolbar.• Manage no-answers, busies, re-schedules, callbacks• Dialing strategies for best contact rate.• Do-not call lists and compliance• Campaign Management• Reports• Realtime display (dashboard)
All embedded in Microsoft Dynamics CRM
Dynamics DialerAutomation Efficiencies• Busy, bad number, no answer detection
– Automatically hang up, load and dial the next record– Agent need not intervene until a live contact is made
• Campaign management– Automatically generate campaigns from your CRM– Top up, merge, filter campaigns as required.
• Call-back scheduling– Call back can come back to the same agent OR to
anyone in the campaign
All embedded in Microsoft Dynamics CRM
Dynamics DialerKey Benefits• Improve call completion rate
– Up to 300% agent productivity improvements
• Control outbound operations–Management reporting on all outbound activity
• Energise your agents– Less repetitive actions, more results, less staff turnover
All embedded in Microsoft Dynamics CRM
Dynamics DialerManual Dialing or Progressive Dialer• Manual Dialing from list
– 10 minutes talktime per hour• Progressive Dialer
– 35 minutes talktime per hour
All embedded in Microsoft Dynamics CRM
TALK TIME ( min / hr )
Progressive
Manual
10 35
Dynamics DialerScreen shots
- Single window- One-click create campaign
Dynamics DialerWho are the typical customers for Dynamics Dialer ?
• Microsoft Dynamics CRM owners.
• Wanting more than 100% improvement in outbound efficiency making more than500 calls a week
• Wanting better reporting on Outbound Campaings.
• Wanting better visibility of current activity on Outbound Campaigns
Sales, sales, sales
Renewals & Retention
Customer satisfaction surveys
Collections
Fund-raising
Service follow-up
Welcome calls
Appointment reminder
Market research
Polling
Dynamics DialerMore Information
Web: www.ct-solutions.com/dynamicsdialer
Tel: +353 1 610 6837
+ 44 2034328939
Email: [email protected]