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Dynamics of a General Consumer Phone Call Mail Piece Sales Associate Performs Needs Assessment Entered into $1.1 Million Sweeps Magazine Package Offered Verification Closes Sale, Gets Credit Card Bill Me Magazine Package Offered Credit Card Credit Card But Refuses Offer IVR IVR Premium Offer Membership, Product & Service Offers Membership, Product & Service Offers Partner Call Center Magazine Package Offered Magazine Package Offered Transfer Offer Transfer Offer Live Transfer Script

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Page 1: Dynamics of a General Consumer Phone Call - tdmg.comtdmg.com/wp-content/uploads/2018/04/revised-call-flow-chart4.pdfDynamics of a General Consumer Phone Call Mail Piece Sales Associate

Dynamics of a General Consumer Phone Call

Mail Piece Sales Associate PerformsNeeds Assessment

Entered into$1.1 Million Sweeps Magazine Package Offered

VerificationCloses Sale,

Gets Credit Card

Bill MeMagazine

Package Offered

Credit Card

Credit CardBut Refuses Offer

IVR

IVR

Premium OfferMembership, Product & Service Offers

Membership, Product &Service Offers

PartnerCall Center

MagazinePackage Offered

MagazinePackage Offered

Transfer Offer

Transfer Offer

LiveTransfer

Script

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