Dyslexia Scotland Case Study

Annabel MacMillanTenant Participation Development

Officer Scottish Government

Setting the scene

• Our role is to encourage social landlords to deliver good quality cost effective services for tenants and other service users

• We support tenants of social housing to hold landlords to account for the services they provide

• Encourage landlords to put tenants at the heart of their activities.

Team before trainingISSUES/BARRIERS

• Discontent • Apprehension • What is Dyslexia? • Lack of awareness

Difficult conversations with staff member

What I learned

• Emotional stress • Low self esteem • Frustration • Anxiety • Embarrassed

My role

•Staff well-being •Build Support Network •New ways of working

Dyslexia Scotland to the rescue

The outcomes • Dyslexia is unique to each person • Staff member was able to give an

overview of difficulties (supported by Cathy and Fiona)

• Adjustments could be made to assist with day to day tasks

• And…..

What the team did next…

Team Dynamics

Reflection and some kind words.

• A huge weight had been lifted as my guilty secret was no more!

• A little change can make a big difference! • I liked how the training was not about me but

about symptoms of a number of conditions. • I learned lots too!

What happened next

• Different person after training• Wore her glasses with pride! • Happier team • Promotion • Goodbye…..• The team have benefitted and we adopted

good practice as a result of this training!

Dyslexia Toolkit

• We have been discussing this today. • It would have been helpful and informative.• Provided me with guidance and assistance • Something we should consider investing in the

future as a reference for all employers.