e-business 2016 / 2017 - department of information and ... and describe the unique features of...
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E-Business 2016 / 2017Dr. Sietse Overbeek
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Chapter 1Introduction to E-commerce
Copyright © 2016 Pearson Education, Ltd.
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Learning Objectives
Define e-commerce and describe how it differs from e-business
Identify and describe the unique features of e-commerce technology and discuss their business significance
Describe the major types ofe-commerce
Copyright © 2016 Pearson Education, Ltd.
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Learning Objectives
Understand the evolution ofe-commerce
Describe the major themes underlying the study of e-commerce
Identify the major academic disciplines contributing to e-commerce
Copyright © 2016 Pearson Education, Ltd.
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E-commerce Trends 2015–2016
Between 2002-2008 retail e-commerce grew at more than 25% per year
Continued expansion of mobile, social, and local e-commerce
Mobile platform rivals PC platform
Continued growth of cloud computing
Explosive growth in Big Data
Continued growth of user-generated content on social networks, blogs, wikis
Copyright © 2016 Pearson Education, Ltd. Slide 1-5
What could be an example of local e-commerce?
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E-commerce Trends 2015–2016
Between 2002-2008 retail e-commerce grew at more than 25% per year
Continued expansion of mobile, social, and local e-commerce
Mobile platform rivals PC platform
Continued growth of cloud computing
Explosive growth in Big Data
Continued growth of user-generated content on social networks, blogs, wikis
Copyright © 2016 Pearson Education, Ltd. Slide 1-6
On what kind of reasoning does Big Data depend?
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Excursus: Induction
Deriving new knowledge out of an observable fact
Principle of Uniformity of Nature: patterns seen in past events to predict future events
Problem of induction (Hume, 1711-1776)
Induction leads to probability, not to certainty
Data-driven decisions are probably more reliable and risk-free
Copyright © 2016 Pearson Education, Ltd. Slide 1-7
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The First 30 Seconds
First 22 years of e-commerceArpaNet, DoD, NSF
Consolidation after dot-com crash
Technologies continue to evolve at exponential ratesDisruptive business change (e.g., Uber, Airbnb)
New opportunities (AmazonFresh and Picnic)
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Amazon in 1999
Copyright © 2016 Pearson Education, Ltd. Slide 1-9
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What Is E-commerce?
Use of Internet and Web to transact business
More formally:Digitally enabled commercial transactions
between and among organizations and individuals
Copyright © 2016 Pearson Education, Ltd. Slide 1-10
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E-business vs. E-commerce
E-business:
Digital enabling of transactions and processes within a firm, involving information systems under firm’s control
Does not include commercial transactions involving an exchange of value across organizational boundaries
Copyright © 2016 Pearson Education, Ltd. Slide 1-11
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Why Study E-commerce?
E-commerce technology is different, more powerful than previous technologies
E-commerce brings fundamental changes to commerce
Traditional commerce: Consumer as passive targets
Mass-marketing driven
Sales-force driven
Fixed prices
Information asymmetry
Copyright © 2016 Pearson Education, Ltd. Slide 1-13
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Excursus: Information Asymmetry
Disparity in relevant market information among parties in a transaction
Before e-commerce: usually one national price was the norm (no dynamic pricing)
Copyright © 2016 Pearson Education, Ltd. Slide 1-14
What could be an example of dynamic pricing in e-commerce?
Now: To a certain extent less information asymmetry. Why?
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Information Asymmetry
Slide 1-15
Source: http://www.economist.com/blogs/economist-explains/2016/09/economist-explains-economics-1
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Adverse Selection
€1000 for a good car (peach), €500 for a malfunctioning car (lemon)
No information for the buyer: Buyer cuts offer equally and offers €750 for both
Dealers who know for sure they have a peach will reject this offer
Slide 1-16
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Adverse Selection
Which dealers will accept €750 for their cars?
Smart buyers knowing they will only ever be sold a lemon offer only €500
What is the concluding result of this information asymmetry?
Slide 1-17
How to solve this?
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Signalling (Labour Market Example)
The search for the best job candidates
Workers ‘signal’ their talents, e.g., in the form of college degrees
Signals need to be credible. Why?
Warranties and brandsSlide 1-18
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Screening (Insurance Market Example)
Insurance markets should naturally tend towards differentiated offerings
High-risk and low-risk customers gravitate towards different products
Also, a low-risk customer might get a premium insurance for a lower price
Slide 1-19
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Adverse SelectionPlague for America’s Affordable Care
Act, a.k.a. ‘Obamacare’Fewer people than expected signed up to
insurance exchanges premiums vary less with risks insurers lose money price raise healthy customers pull out
Where is the information asymmetry here?
‘Ban the box’ campaignForbids employers to ask about criminal
records of job candidates before interviewing
Causes employers to discriminate by race
Slide 1-20
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Adverse SelectionPlague for America’s Affordable Care
Act, a.k.a. ‘Obamacare’Fewer people than expected signed up to
insurance exchanges premiums vary less with risks insurers lose money price raise healthy customers pull out
Where is the information asymmetry here?
‘Ban the box’ campaignForbids employers to ask about criminal
records of job candidates before interviewing
Causes employers to discriminate by race
Slide 1-21
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-22
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-23
Ubiquity reduces transaction costs. Why?
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-24
Total number of customers an e-commerce
business can obtain is a measure of its reach
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-25
Universal standards:
• Market entry costs
• Search costs
• Price discovery
• Network externalities. What are these?
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-26
Personalization / customization: Blendle
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-27
Information density:
• Consumer’s win: cost and price transparency
• Merchant’s win: price discrimination
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Eight Unique Features of E-commerce Technology
Copyright © 2016 Pearson Education, Ltd. Slide 1-28
Two-way communication between merchant and consumer (interactivity)
through, e.g., chatting with an online sales person (richness)