E-BUSINESS

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Presented by:

Rizwan Qamar

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Business

• All the regular activities performed for the sake of profit is called BUSINESS

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E-Business

• Business process • Automated information system• Web-based technologies.

Lou Gerstner, CEO of IBM.

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E-Business Includes

1. Internal Business Systems 2. Enterprise Communication and Collaboration

3. Electronic Commerce

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1. Internal Business Systems

• Customer relationship management• Enterprise resource planning • Document management systems • Human resources management

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Customer Relationship Management

• Corporate level strategy • Maintaining relationships with customers • Governs organization's philosophy at all levels

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CRM Architecture

• Operational • Analytical • Collaborative

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Uses of CRM

• Providing online access • Identify customers value and devise appropriate

Strategy• Identifying potential problems before they occur • Storing customer interests in order to target

customers

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Enterprise Resource Planning

• ERPs integrate all data and processes of an organization into a unified system.

• Use multiple components of computer software and hardware

• ERP delivers a single database that contains all data for the software modules

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ERP Application

• Manufacturing • Supply Chain Management• Financials • Projects • Human Resources Management• Customer Relationship Management • Data Warehouse

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ERP Advantages

• Design engineering (how best to make the product) • Order tracking from acceptance through fulfillment • The revenue cycle from invoice through cash receipt • Managing interdependencies of complex Bill of

Materials

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ERP Disadvantages

• Systems can be difficult to use.• Frequent compatibility problems• ERP systems can be very expensive to install. • Very high switching costs• Re-engineering may Lead to loss of competitive

advantage.

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Document Management System

• A computer system • Used to track and store electronic documents • And images of paper documents • Overlap with the concepts of Content Management

Systems

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Components of DMS

• Metadata • Integration • Capture • Indexing • Storage • Retrieval • Distribution • Security

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Human Resource Management

• Academic theory and a business practice • Theoretical and practical techniques of managing a

workforce • The theoretical discipline, employees are individuals

with varying goals and needs• The field view of workers, virtually all wish to

contribute to the enterprise productively

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HRM Activities

• Recruitment and Selection• Interviewing• Training and Development• Performance Appraisal• Compensation and Benefits• Dealing Employment Laws

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Critical Theory of HRM

• Rhetoric • Management Gurus • New Label • Empowermen

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2. Enterprise Communication and Collaboration

Voice over Internet Protocol Content management system E-mail Voice mail Web conferencing

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Voice over Internet Protocol

• Voice over Broadband is the routing of voice conversations

• Over the Internet or through any other IP-based network.

• Protocols carry voice signals over the IP network• Voice Protocol was invented for the ARPANET (1973)

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VoIP Functionality

• Incoming phone calls can be automatically routed • Call center agents using VoIP phones can work from

anywhere • VoIP allows users to travel anywhere in the world • Can also integrate with other services available over

the Internet • Subscribers can make and receive local phone calls

regardless of their location

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VoIP Difficulties

• Difficulty in sending faxes due to software and networking

• Reliance upon separate service Internet- connection. • Unable to make phone calls during a power outage

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Content Management System

• CMS, is a computer software system used to assist its users in the process of content management.

• It facilitates the organization, control, and publication of a large body of documents and other content

• Also facilitates the collaborative creation of documents.

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Web Content Management Systems

• Automated Templating• Easily Editable Content • Scalable Feature Sets • Web Standards Upgrades • Workflow management • Document Management

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CMS Types and Terminologies

• TypesModule-based CMS

Document transformation language-based CMS • Terminologies

Block Module Theme

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E-mail

• Electronic mail is a method• Composing• Sending• Storing• Receiving messages• Over electronic communication systems • The term "e-mail" applies both on Internet e-mail and

on the Simple Mail Transfer Protocol

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How Internet e-mail works

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Internet e-mail format

• Header From ToSubject

Date and (cc, Bcc)• Body

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Privacy problems regarding e-mail

• E-mail messages are generally not encrypted• Easy for others to intercept and read messages • Backup kept by ISP’s• Preventing anonymous communication

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Voicemail

• Centralized system of managing telephone messages • Large group of people • More sophisticated than answering machines

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Voicemail System

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VMS Advantages

• Answer many phones at the same time • Store incoming voice messages in personalized

mailboxes • Enable users to forward received messages • Store voice messages for future delivery • Transfer callers to another phone number • Play different message greetings to different callers

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Web conferencing

• Used to hold group meetings • Live presentations• Use Intenet Technologies• Each participant sits at their own computer• Web conference is screen sharing, basic feature

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Features of web conferencing

• Slide presentations • Application sharing • Text messaging • Polls and surveys • File sharing • Annotation

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3. Electronic Commerce

Electronic commerce consists primarily of the distributing, buying, selling, marketing, and servicing of products or services over electronic systems such as the Internet and other computer networks

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Types of E-Commerce

• Business to Business (B2B)• Business to Consumer (B2C)• Business to Govt. (B2G)

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E-Commerce Includes

Internet shop Open catalogue Supply chain management Online marketing

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Internet shop

• It is the process consumers go through to purchase products or services over the Internet.

• Price comparison • Coupons • Rebates• Means of payment• Security issues

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Open catalogue

• Open catalogue is open content • Free content in the form of catalogues • Structured databases with information about products • Database normalization to increase the usability

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Supply chain management

• SCM is the process of planning, controling and implimenting

• Operations of the supply chain • Purpose to satisfy customer requirements

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Supply chain management problems

• Distribution Network Configuration • Distribution Strategy • Information • Inventory Management

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SCM Activities/Functions

• Strategic• Tactical• Operational

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Supply Chain Business Process Integration

• Customer service management process • Procurement process • Product development and commercialization • Manufacturing flow management process • Physical Distribution • Outsourcing/Partnerships • Performance Measurement

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Internet Marketing

• Use of the Internet to advertise and sell goods and services

• It includes pay per click advertising• Banner ads• E-mail marketing• Interactive advertising• Search engine marketing

THANKS for Patients

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