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E-Business part two concepts have been explained furtherTRANSCRIPT
Creating a Winning E-BusinessSecond Edition
Defining Your E-Business Idea
Chapter 2
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Learning Objectives
Identify entrepreneurial abilities
Describe the entrepreneurial process
Understand the factors affecting e-business
success
Identify ways to exploit e-business advantages
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The Entrepreneur and theEntrepreneurial Process
Entrepreneur– Assumes the risks of starting and operating his or
her own business
– Must be able to lead others
– Must believe in his or her business idea
– Must have the self-confidence to accomplish business goals
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The Entrepreneur and theEntrepreneurial Process
(continued) E-business entrepreneur examples
– Jeff Bezos, Amazon.com
– Pierre Omidyar, eBay
– Kelby Hagar, GroceryWorks.com and Digital Witness
– Jason Zasky, Failure Magazine
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The Entrepreneur and theEntrepreneurial Process
(continued) Entrepreneurial abilities
– Leadership traits
– High-energy level
– Self-confidence
– Organizational skills
– Ability to act quickly and decisively
– Independent, goal-oriented, creative, competitive
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The Entrepreneur and theEntrepreneurial Process
(continued) Entrepreneurial process
– Stage 1: Are you an entrepreneur?• Assess your entrepreneurial abilities• Evaluate time and effort involved in
starting/running your own business• Consider the effect of the business commitment on
your family life
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The Entrepreneur and theEntrepreneurial Process
(continued) Entrepreneurial process (continued)
– Stage 2: Buy existing business or start own business?
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The Entrepreneur and theEntrepreneurial Process
(continued) Entrepreneurial process (continued)
– Stage 3: For a new business startup you must• Define the business idea• Create a business plan• Secure financing
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The Entrepreneur and theEntrepreneurial Process
(continued) Entrepreneurial process (continued)
– Stage 4: Operate and grow your business
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The Entrepreneur and theEntrepreneurial Process
(continued) Entrepreneurial process (continued)
– Stage 5: Harvest your business• Continue to operate “cash cow”• Go public• Sell the business• Liquidate the business
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The Entrepreneur and theEntrepreneurial Process
(continued)
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Factors AffectingE-Business Success
The network effect– Total value of a product, service, or technology
grows as more and more people use it• Telephone system example
– Single telephone has no value; as more people join the telephone system, the value of each telephone increases
• uBid online auction site example– As more people participate, the auction site becomes
more valuable to buyers and sellers
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Factors AffectingE-Business Success (continued)
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Factors AffectingE-Business Success (continued)
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Factors AffectingE-Business Success (continued)
Innovative marketing ideas– Hotmail and viral marketing example
• Hotmail users grew at a rapid rate because of electronic word of mouth coupled with the network effect
• Electronic word of mouth or viral marketing spreads from user to user in the same way a human virus spreads from person to person
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Factors AffectingE-Business Success (continued)
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Factors AffectingE-Business Success (continued)
Scalability– Ability of a business to function well in the face of
rapid growth• Systems and procedures meet customers needs• AllAdvantage e-business failure example
– E-business idea: Paying for users to browse the Web and view advertising
– Millions of customers signed on; advertisers did not– No scalability with rapid growth in customers
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Factors AffectingE-Business Success (continued)
Ease of entry into electronic markets– Low-cost technologies make it easy to create
new e-businesses
– eBay and online auction example• Easy for consumers to interact at auction site• Web auction software is cheap and easy to
install /maintain• E-businesses earn commissions without having to
manage, warehouse, and distribute products
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Factors AffectingE-Business Success (continued)
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Factors AffectingE-Business Success (continued)
Ease of entry into electronic markets (continued)– Competitive barriers to overcome
• Failure to secure first-mover advantage• Lack of name identification• Lack of customer loyalty
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Factors AffectingE-Business Success (continued)
Ability to quickly adapt to marketplace changes– Rapid knowledge transfer
– Need to make decisions quickly
– Exploit new ideas and opportunities
– Handle new challenges• Amazon.com is an example of ongoing evolution
from a basic e-business idea
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Factors AffectingE-Business Success (continued)
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Exploiting E-BusinessAdvantages (continued)
Expand the market– Business and consumers are no longer bound by
constraints of time, space, physical location
– Opportunity to reach larger market
– Ticketmaster example
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
Acquire greater business visibility– Get business name, products, and services in
front of potential customers more quickly
– Auto industry example
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
Use power of the Internet and Web to maximize customer relationships and improve responsiveness – Create customer loyalty
– Stay in touch with customer needs
– Build one-on-one relationships
– Provide information to enrich customers’ online experience
• Southwest Airlines example
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
Create new products and services– Opportunities for new e-business ideas where
products or services are accessed over the Web• Business software applications• Server facilities for data file backup• Legal dispute resolution
– Cybersettle example
• Web hosting services– Rackspace Managed Hosting example
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
Reduce costs of running a business– Sales and customer support costs
– Transaction costs
– Order handling costs• Dell Computers, Cisco Systems, and Microsoft
Corporation examples
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Exploiting E-BusinessAdvantages (continued)
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Exploiting E-BusinessAdvantages (continued)
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Chapter Summary
An entrepreneur assumes the risks of starting and operating his or her own business
Entrepreneurial abilities – Leadership
– High-energy
– Self-confidence
– Organization skills
– Ability to act quickly
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Chapter Summary (continued)
Five stages of the entrepreneurial process– Decide if you are an entrepreneur
– Decide to buy or start new business
– Plan the business
– Operate the business
– Harvest the business
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Chapter Summary (continued)
Factors that can affect e-business success– Network effect
– Innovative marketing ideas
– Scalability of the e-business idea
– Cost of entry into the marketplace
– Ability to overcome competitive barriers
– Ability to exploit inherent advantages