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All of us desire to see improvement in our lives and in our society. In our workplaces, the pace of change is accelerating.  This can often bring about major enhancements to our lives. Many changes, from email to cell phones, from employee empowerment to Lean Six Sigma, have altered our workplaces dramatically, and forever. Managing change, and managing it well, is becoming one of the most critical competencies for any organization.

And yet, while many organizations are increasingly exposing

their employees to change, they are not teaching their managers, Project managers and teams how to effectively manage the "people" side of change. We all have good intentions for managing change well, but sometimes our results fall short.

This session will discuss why change management needs to be a key competency for you and YOUR organization, and will share some tips regarding how to improve the practice of change management in your work.

I have good intentions

I think I am doing things to help people through change

BUT -- our changes don’t always work well, and our people complain about how the changes impact them

I don’t understand why?

What can I do about it?

Let’s diagnose this Do some introspection Discuss Some ideas – won’t necessarily have

all of the right answers And, develop action plans for

ourselves to move from Good Intentions to Good Results

Key points you agree with Key points you don’t What are YOU going to do

A question for you:

What is Change management?

Another question for you:

Have your change management efforts worked as well as you wanted?

“8. My organization is good at managing the “people” side of change initiatives. ”

36%

20%24%

8%2%

10%

0%

10%

20%

30%

40%

StonglyDisagree

Disagree Neutral Agree StronglyAgree

Don't Know& N/A

Almost 1/2 disagreed

Managing change: people

For corporate process improvement involving systems investments:

28% are abandoned 41% come in behind schedule and/or over budget 80% are NOT used in the way they were intended, or NOT USED AT ALL, 6 months after completion of installation

-- Gartner Group, 2003

Here is what I believe change management is:

The process, tools and techniques to manage the people-side of change to achieve the required business outcome(s)

“Everyone thinks of changing the world, but no one thinks of changing himself.”

- Leo Tolstoy