To:

ITTIHAD UNIVERSITY

COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS

Student Name:

Zubaidah Abdul Rehman Al Din

Student ID:

20042080

Course:

E-Commerce Assignment One

I. Look up two car manufacturers Web sites on the Internet (e.g., www.ford.com, www.toyota.com, and www.landrover.com). Configure the car of your choice and report your findings:

Shopping Options

Price Quote

Model SelectionToyota Motor Corp. (TM)

1) Results ReportToyota Motor Corporation operates in the automotive industry in Japan. The company has three segments: i. Automotive Operationsii. Financial Service Operationsiii. Other OperationsThe Automotive Operations segment engages in the design, manufacture, assembly, and sale of passenger cars, recreational and sport-utility vehicles, minivans and trucks, and related parts and accessories. The Financial Services Operations segment primarily provides finance to dealers and their customers for the purchase or lease of Toyota vehicles. It also provides retail financing, retail leasing, wholesale financing and insurance, credit cards, and mortgage loans. The Other Operations segment designs and manufactures prefabricated housing and information technology related businesses, including intelligent transport systems and an e-commerce marketplace, called Gazoo.com. Toyota sells its vehicles in Japan, North America, Europe and Asia.

Configuration Options: Toyota RAV 4 Selection: Base, Speed Limited, and Sport Color Combination

Exterior and Interior Color Options

Car AccessoriesExample:Here's the RAV4 you've configured.

Be sure to print out this summary and present it when you meet with the dealer. But remember, the vehicle price in this summary is only approximate - the actual price will be set by the dealer.Model:

4x2 Base 4-Cyl SUV 4-Speed Automatic (4430) $20,850

Delivery, Handling and Processing Fee:**$645

Options: $0

Accessories:$2,225

Emergency assistance kit (7R) $70

Carpet floor mats (CT) $109

Towing receiver hitch with tow package (DI) $820

Rear bumper applique (EF) $75

Exhaust tip by Valor (E5) $69

Mudguard (MF) $89

Remote start (V4) $529

VIP RS3200+ security system (V5) $359

Alloy wheel locks (WL) $65

Cargo logic tote (9G) $40

Total MSRP:***$23,720

2) Shopping Options

Credit Application and Payment Estimator after configuration or other Payment Options:Toyota Financial Services (TFS) offers the following payment methods:ePay

This flexible, free and convenient service allows you to schedule payments online using your bank account. You can schedule a one time or recurring payment. To use ePay, you'll need your full bank account number, including your bank's routing number. To start using ePay, follow these steps:

1.Login to your My TFS Account.

2.Click "Make a Payment."

Automatic Payments

Sign up for the Toyota AutoCheque Program, and your monthly vehicle payment is automatically deducted from the bank account you designate. Just fill out an application and we'll get you started.

Download an Autocheque Form in PDF format. To view PDF files you will need Adobe Acrobat Reader.

Payment by Mail

Mail your check along with your statement to the payment address listed on the monthly statement. If your statement is not available and you are not sure where to send your vehicle payment, visit Where to Mail Your Payment for address details.

Payment by PhoneOur phone payment system will walk you through the steps needed to make a payment. You can make a payment 24 hours a day by calling 1-800-874-8822.

If you prefer to make your payment with the assistance of a Customer Service Representative, please call 1-800-874-8822 Monday through Friday 7:00 a.m. 10:00 p.m. Central Time and Saturday 7:00 a.m. 7:00 p.m. Central Time. There may be a convenience fee associated with phone payments. For further details and program Terms and Conditions, consult the Toyota Telephone Payment System Customer Authorization in PDF format. To view PDF files you will need Adobe Acrobat Reader.

Account Information

Account information is available 24 hours a day by calling 1-800-874-8822 or by signing up for online account access.

3) Price QuoteThere are various websites to obtain quotation of a particular car depending upon Configuration of Selections. Toyota Official Website:

4) Model Selection

II. Evaluate four high-volume items that are sold on the Internet. What makes these e-merchants so successful? Elaborate. (e.g., www.dell.com for PCs, www.amazon.com for books). Dot-com company Internet Software & Services:

A Dot-com company, or simply a dot-com, was any company that promoted itself as an Internet business during the Dot-com boom. The name stems from the popular top-level domain, ".com", in turn derived from the word "commercial". During the subsequent stock market crash, the many failed and failing companies became known as dot-bombs. Many were startups formed to take advantage of the surplus of venture capital funding. Many were launched with very thin business plans, sometimes with nothing more than an idea and a catchy name. The stated goal was often to "get big fast" i.e. capture a majority share of whatever market was being entered. The exit strategy usually included an IPO and a large payoff for the founders. Others were existing companies that re-style themselves as Internet companies, many of them legally changing their names to incorporate a .com suffix. After the crash, many of the surviving firms dropped the .com from their namesList of well-known dot-coms:

Amazon.com

AOL

eBay

Google: Successful IPO, post bubble

Netflix

Priceline.com

MSN

Yahoo!Examples of high volume items sold on the Internet and elaboration for its success:

1) Barnes & Noble Inc. (BKS) Profile:122 Fifth Avenue

New York, NY 10011

United StatesPhone: 212-633-3300

Fax: 212-675-0413

Web Site: http://www.barnesandnobleinc.comInc. operates as a bookseller in the United States. The company operates its bookstores under the trade names Barnes & Noble Booksellers and B. Dalton Bookseller. These stores sell trade books, such as hardcover and paperback consumer titles; mass market paperbacks, including mystery, romance, science fiction, and other popular fiction; childrens books; bargain books; magazines; and music and movies. Its stores also offer a title base; a cafe; a childrens section; a music department; a magazine section; and a calendar of ongoing events, including author appearances and childrens activities. The company also sells books, music and movies, used books, gifts, educational games and toys, and video games through its Web site, Barnes & Noble.com. Barnes & Noble.com also offers content features, such as audio and video author interviews, online reading groups, third-party reviews, first chapters and table of contents, music clips, and video trailers. In addition, the company, through its subsidiaries, publishes general trade books in various categories, including mind enhancement, puzzles and games, crafts, home repair and remodeling, woodworking, photography, and wines and spirits; and operates seasonal kiosks. As of October 26, 2006, the company operated 799 bookstores in 50 states. Barnes & Noble, Inc. was incorporated in 1986 and is based in New York, New York.

2) Borders Group Inc. (BGP) Profile:100 Phoenix Drive

Ann Arbor, MI 48108

United StatesPhone: 734-477-1100

Fax: 734-477-4538

Web Site: http://www.bordersgroupinc.com, Inc., through its subsidiaries, operates book, music, and movie superstores, as well as mall-based bookstores. Its stores offer an assortment of books, and music and movies; new releases, hardcover and paperback bestsellers, periodicals, and a selection of other titles; and gifts and stationery merchandise, as well as feature cafes and browsing center. As of July 29, 2006, the company operated 535 superstores under the Borders name, including 476 in the United States, 37 in the United Kingdom, 16 in Australia, 3 in Puerto Rico, 2 in New Zealand, and 1 in Singapore, as well as operated 655 mall-based and other bookstores primarily under the Waldenbooks name in the United States and 32 bookstores under the Books etc. name in the United Kingdom. Borders Group owns and operates the United Kingdom-based Paper chase Products Limited, a designer and retailer of stationery, cards, and gifts. As of above date, Paper chase Products Limited operated 92 stores in the United Kingdom, and Paper chase shops to approximately 175 domestic Borders Group superstores. Borders Group was founded in 1971. The company was formerly known as Borders-Walden Group and changed its name to Borders Group, Inc. in 1995. Borders Group is headquartered in Ann Arbor, Michigan.3) eBay Inc. (EBAY) Profile:2145 Hamilton Avenue

San Jose, CA 95125

United States Phone: 408-376-7400

Fax: 408-369-4855

Web Site: http://www.ebay.com

, Inc., together with its subsidiaries, provides online marketplaces for the sale of goods and services, online payment services, and online communication offerings to a diverse community of individuals and businesses in the United States and internationally. The company operates in three segments: i. eBay Marketplaceii. Payments

iii. Communications

The eBay Marketplaces segment provides infrastructure to enable online commerce in a variety of formats, including the traditional auction platform; and its other online platforms, such as Rent.com, Shopping.com, Kijiji, mobile.de, and Marktplaats.nl. Its services include trust and safety programs; feedback forum; safe harbor program; eBay standard purchase protection program; customer support; tools and services; and My eBay, which permits users to receive a report of their eBay activity that includes bidding, selling, account balances, favorite categories, and recent feedback, as well as About Me, which provides users to create their own personal home page. The Payments segment delivers a product for small businesses, online merchants, and individuals that enables them to send and receive payments online. Its services include joining the network, verification of its PayPals account holders, withdrawing money, and trust and safety programs. The Communications segment enables voice over Internet protocol calls between Skype users, as well as provides connectivity to traditional fixed-line and mobile telephones. It offers its software in 23 languages. The company also offers online apartment rental services and comparison shopping resource service, as well as provides an Internet payment platform that allows merchants to authorize, process, and manage online payments. eBay, Inc. was founded by Pierre M. Omidyar in 1995 and is headquartered in San Jose, California.4) Symantec Corp. (SYMC) Profile:20330 Stevens Creek Boulevard

Cupertino, CA 95014-2132, USPhone: 408-517-8000

Fax: 408-252-4694

Web Site: http://www.symantec.com

Corporation provides software and solutions to help individuals and enterprises assure the security, availability, and integrity of their information technology (IT) and infrastructure worldwide. It operates in five segments: Consumer Products, Enterprise Security, Data Protection, Storage and Server Management, and Services. The Consumer Products segment focuses on delivering the companys Internet security and problem solving products to individual users, home offices, and small businesses. This segment offers consumer security software solutions under Norton brand name that provides protection from virus attacks for Windows and Macintosh platforms, personal digital assistants, and smartphones. The Enterprise Security segment provides security solutions that include virus protection and content filtering, antispam, endpoint security, firewall and virtual private networking, intrusion protection, policy compliance, security management, managed security services, and early warning services. The Data Protection segment provides software solutions designed to protect, backup, archive, and restore data across various computing environments from large corporate data centers to remote groups and PC clients, such as desktop and laptop computers. The Storage and Server Management segment provides solutions to simplify and automate the administration of heterogeneous storage and server environments. The Services segment provides a range of consulting and educational services to assist customers in assessing, architecting, implementing, supporting, and maintaining their security, storage, and infrastructure software solutions. Symantec was founded in 1982 and is headquartered in Cupertino, California.5) Akamai Technologies Inc. (AKAM) Profile:8 Cambridge Center

Cambridge, MA 02142, USPhone: 617-444-3000

Fax: 617-250-3001

Web Site: http://www.akamai.com

provides services for the delivery of content and business processes over the Internet for businesses, government agencies, and other enterprises. It offers services and solutions for content and application delivery, application performance services, on demand managed services, and business performance management services based on its technological platform, EdgePlatform. The company offers solutions for the delivery, load balancing, and storage of the applications and Web content. Akamai Technologies also offers application performance services to improve the performance of content on corporate extranets and wide area networks. Its on demand managed services, include EdgeComputing and net storage offerings, which enable enterprises to handle Internet traffic. The companys business performance management services comprise network data feeds and Web analytics, which provide customers with data about the performance of their content and applications over the Internet and on the Edge Platform. In addition, Akamai Technologies provides custom solutions, including replicating its technologies to facilitate content delivery behind the firewall, combinations of its technology with that of other providers to create solutions for specific customers, and support for applications that rely on the Internet and intranets. The company sells its services and software directly, as well as through resellers in the United States and internationally. Akamai Technologies was incorporated in 1998 and is headquartered in Cambridge, Massachusetts.AcquisitionBought byPriceDate

HotmailMicrosoft$400milDecember 1997

Internet Movie DatabaseAmazon.com1998

ViawebYahoo!$49milJune 8, 1998

Netscape CommunicationsAOL$4.2bn24 November 1998

GeoCitiesYahoo!$3.57bnJanuary 28, 1999

AcquisitionBought byPriceDate

Broadcast.comYahoo!$5.7blApril 1, 1999

ThawteVeriSign$575milDecember 1999

Network SolutionsVeriSign$15bn2000

eGroupsYahoo!$432milJune 28, 2000

HotJobsYahoo!December 27, 2001

PayPaleBayOctober 2002

InktomiYahoo!December 2002

Pyra LabsGoogle2003

Overture Services, Inc.Yahoo!$1.7blJuly 2003

Keyhole Inc.Google2004

KelkooYahoo!March 25, 2004

PicasaGoogleJuly 2004

Oddpost.comYahoo!July 9, 2004

Upcoming.orgYahoo!October 5, 2005

AcquisitionBought byPriceDate

SkypeeBay$2.6bnOctober 14, 2005

Ask.comIAC/InterActiveCorp$1.85bnMarch 2005

FlickrYahoo!$30-35milMarch 2005

DialPad CommunicationsYahoo!June 14, 2005

MySpaceNews Corporation$580milJuly 2005

KonfabulatorYahoo!July 25, 2005

dodgeballGoogleMay 2005

Friends ReunitedITV plc120milDecember 6, 2005

del.icio.usYahoo!$15-$30milDecember 9, 2005

WebjayYahoo!January 9, 2006

SketchUpGoogleMarch 14, 2006

WritelyGoogleMarch 9, 2006

YoutubeGoogle$1.65bnOctober 9, 2006 (announced)

III. Interview a business or a technical person who is involved with E-Commerce. What has been his or her experience in incorporating the technology into the companys day-to-day operations? What performance criteria are used to judge the success (or failure) of E-commerce in the business? Write a short report for the class. Tip: Before beginning an interview, you should take special care to review the questions you plan to ask, in terms of wording, sequence, and relevance.Interviewee:Ghanem Salem GhanemInternet Marketing Specialist

RAK Free Trade Zone AuthorityInterview Discussion:Q - 1) What is his experience in incorporating the technology into the companys day-to-day operations? ANS.: It is for maximizing the profitability and strategy of our Authority and also Customer Service plan designed online for sales and demand. It is to acquire and retain marketing efforts designed to drive web site traffic and sales through a powerful website promotions to a target market environment. In is very beneficial and effective for our day to day operations.Q - 2) What performance criteria are used to judge the success or failure of E-commerce in the business?ANS.: The performance and success is while dealing and targeting our:

government offices embassies businesses

employees

visitors

investors

It includes follow up tracking demand or supply and customer satisfaction and without these two important components it is failure.Q - 3) What are the resources or media for business commercializing as E-Commerce?ANS.: These activities include visual merchandising, product merchandising, site navigation, onsite promotion management and site analytics. All the product details are placed online in friendly browsing of our website.Q - 4) What is your personal point of view about E-Commerce and its position in the next Century?

ANS.: In general it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. In many cases, an e-commerce will survive not only based on its product, but by having a competent management team, good post-sales services, well-organized business structure, network infrastructure and a secured, well-designed website. Being Customer Oriented E-Commerce will be most demanded and widely used in the next Centuries. It is getting the Business Online with small teams working or marketing services for Customers.References:

http://www.toyota.com/byt/pub/showModels.do www.tamingthebeast.net/tools/best-shopping-carts.htm www.1and1.com www.google.com/Top/Computers/Software/Internet/Site_Management/Content_Management/ www.wilsonweb.com/ www.mikes-marketing-tools.com/ www.internetnews.com http://www.cnet.com/4520-11136_1-6278387-1.html http://www.toyotafinancial.com/payment_options/tfs/ Company Websites mentioned above.

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