e course list english 20150930

Sales Support Basic Technology Operation & Maintenance

Length(H) Length(H)

Router&Switch 3 18.2 8 39 23

Wlan 1 1 1 14.1 3

Transmission 1 7.5 0 0 0

Access 1 7.5 0 0 0

esight 0 0 0 0 1

Security 0 0 7 17.74 7

Others 1 1 0 0 0

UC&C

UC 1 7.5 3 12 6

CC 1 12 5 18.5 15

VC 1 5 7 35.55 2

IVS 0 0 0 0 4

IT

Cloud Computing 2 1.25 0 0 12

Storage 3 9 7 39.55 23

Server 1 10 0 0 8

Network Energy 0 0 1 40 0

Others 1 1 0 0 0

- 5 4.2 0 0 0

English Training Resource on Learning Website E-Learning Courses PDF Material http://learning.huawei.com/en（、）（） Courses sortProduct line

QTY of Training courses



Enterprise Network

Enterprise Business Sharing

http://learning.huawei.com/en

Operation & Maintenance Plan & Design Improve General

Length(H) Length(H) Length(H) Length(H)

150.3 0 0 11 52.5 0 0

23 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 0 0

5 0 0 0 0 0 0

13.8 1 1 0 0 0 0

0 0 0 0 0 0 0

20.2 0 0 0 0 0 0

67.5 0 0 1 18 0 0

13.75 0 0 1 2.75 0 0

12.83 0 0 0 0 0 0

8.1 0 0 0 0 0 0

27.25 0 0 0 0 0 0

18 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 3 5

English Training Resource on Learning Website E-Learning Courses PDF Material http://learning.huawei.com/en（、）（）




http://learning.huawei.com/en

No.

1 Router&Switch

2 Wlan

3 Transmission

4 Access

5 esight

6 Security

7 Others

No. Product Line

[Router&Switch]Sales Support 1 Router&Switch

2 Router&Switch

3 Router&Switch

4 Router&Switch

[Router&Switch]Basic Technology 1 Router&Switch

Router&Switch

Router&Switch

2 Router&Switch

3 Router&Switch

4 Router&Switch

5 Router&Switch

6 Router&Switch

7 Router&Switch

[Router&Switch]Operation&Maintenance 1 Router&Switch

Router&Switch

Router&Switch

2 Router&Switch

【Enterprise Networking】E-Learning Courses & PDF Material List

Course sort/Product line

【Router&Switch】Courses

3 Router&Switch

4 Router&Switch

5 Router&Switch

6 Router&Switch

7 Router&Switch

8 Router&Switch

9 Router&Switch

10 Router&Switch

11 Router&Switch

12 Router&Switch

13 Router&Switch

14 Router&Switch

15 Router&Switch

16 Router&Switch

17 Router&Switch

18 Router&Switch

19 Router&Switch

20 Router&Switch

21 Router&Switch

22 Router&Switch

23 Router&Switch

24 Router&Switch

[Router&Switch]Improve 1 Router&Switch

2 Router&Switch

3 Router&Switch

4 Router&Switch

5 Router&Switch

6 Router&Switch

7 Router&Switch

8 Router&Switch

9 Router&Switch

10 Router&Switch

11 Router&Switch

12 Router&Switch

No. Product Line

[Wlan]Sales Support 1 Wlan

[Wlan]Basic Technology Wlan

1 Wlan

2 Wlan

[Wlan]Operation&Maintenance 1 Wlan

2 Wlan

3 Wlan

4 Wlan

[Wlan] Plan&Design 1 Wlan

No. Product Line

[Transmission]Sales Support 1 Transmission

2 Transmission

[Transmission]Basic Technology 1 Transmission

No. Product Line

[Access]Sales Support 1 Access

No. Product Line

【Wlan】Courses

【Transmission】Courses

【Access】Courses

【esight】Courses

[esight]Operation&Maintenance 1 esight

No. Product

[Security]Basic Technology 1 Security

2 Security

3 Security

4 Security

5 Security

6 Security

7 Security

8 Security

9 Security

10 Security

[Security]Operation&Maintenance 1 Security

2 Security

3 Security

4 Security

5 Security

6 Security

7 Security

8 Security

Security

9 Security

10 Security

[Security]Improve 1 Security

2 Security

3 Security

[Security] Plan&Design 1 Security

[Security]Sales Support 1 Security

【Security】Courses

No. Product Line

[Others]Sales Support 1 Others

【Others】Courses

Sales Support Basic Technology

QTY of Training courses Length(H)

3 18.2 8

1 1 1

1 7.5 0

1 7.5 0

0 0 0

0 0 7

1 1 0

Course Name Language Course sort

Huawei AR Series Access Router Pre-sales Training Sales Support

Huawei Enterprise Network Ethernet Sx7 Series Switch Pre-sales Training English Sales Support

HUAWEI IP network Pre-sales Specialist Certification Training English Sales Support

Huawei IP Network Sales Specialist Certification Training English Sales Support

English

English

English

Implementing Enterprise Routing Network-HCNP-R&S-IERN English

HCNP-R&S-IENP Improving Enterprise Network Performance Training English

HCNP-R&S-IESN Implementing Enterprise Switching Network Training English

VPN Technology Training English

Huawei VRP Quick Start English

OSPF Routing Protocol Basics English

English

English

English

NE Routers Operation and Maintenance Training (Fast-Track) English

【Enterprise Networking】E-Learning Courses & PDF Material List


【Router&Switch】Courses

English

Huawei Networking Technology and Device Entry Training HCNA Certification（V2.1）

Basic Technology

Huawei Networking Technology and Device Intermediate Training HCNA Certification （V2.1）

Basic Technology

Huawei Networking Technology and Device Training HCNA(HCDA) Certification v1.6

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Huawei Network Switch Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）

Operation&Maintenance

Huawei Network Router Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）


HuaWei Router & Switch Operation and Maintenance Training（Field ）Operation&Ma

intenanceOperation&Ma

intenance

English

Huawei VRP System Training English

Chassis Switches(S97/S93/S77) Installation and Commissioning Training English

Box Switches (S67/S57/S37/S27) Installation and Commissioning English

English

English

NE Routers Basic Operation and Maintenance Training English

NE Routers Operation and Maintenance Training English

AR G3 Routers Basic Operation and Maintenance Training English

AR G3 Routers Operation and Maintenance Training English

AR G3 Routers Operation and Maintenance Training (Fast-Track) English

NE Routers Installation and Commissioning Training English

AR G3 Routers Installation and Commissioning Training English

Campus Routers(NE/AR) Operation and Maintenance Training(Fast-Track) English

English

Box Switches(S67/S57/S37/S27) Operation and Maintenance Training English

English

English

English

English

HCS-Field-R&S Training English

Enterprise Network Troubleshooting Series Courses English

Enterprise IP Multicast Technologies Training English Improve

Enterprise MPLS VPN Technologies Training English Improve

Enterprise IPv6 Technology Training English Improve

Enterprise QoS Technology Training English Improve

Enterprise LAN Technology Training English Improve

Enterprise WAN Technology Training English Improve

Enterprise IP Routing Technology Training English Improve

IP Technology Fundamentals (Fast-Track) English Improve

Chassis Switches (S97/S93/S77) Basic Operation and Maintenance Training





Chassis Switches (S97/S93/S77) Operation and Maintenance Training(Including the Basic O/M Training)


Box Switches(S67/S57/S37/S27) Basic Operation and Maintenance Training










Chassis Switches(S97/S93/S77) Operation and Maintenance Training (Fast-Track)



Campus Switches(S series) Operation and Maintenance Training (Fast-Track)


Data Center Switches(CE128/CE68/CE58) Installation and Commissioning Training


Data Center Switches(CE128/CE68/CE58) Basic Operation and Maintenance Training


Data Center Switches(CE128/CE68/CE58) Operation and Maintenance Training (Fast-Track)




Enterprise IP VPN Technology Training English Improve

Enterprise HA Technology Training English Improve

HCIE-R&S Info Session (for WEU/Western Europe region) English Improve

English Improve


Huawei Enterprise Network WLAN Pre-sales Training English Sales Support

HCNA-WLAN Huawei Certified Network Associate - WLAN Training English

WLAN Installation and Commissioning Training English

HCNA-WLAN Huawei Certified Network Associate - WLAN Training English

English

WLAN Basic Operation and Maintenance Training English

English

HCS-Field-WLAN English

HCS-Field-WLAN Training English Plan&Design


Huawei Transmission Network Pre-sales Specialist Certification Training English Sales Support

Huawei Bearer Network Sales Specialist Certification Training English Sales Support

HCNA-Transmission English


Huawei Access Network Presales Specialist Certification Training English Sales Support


HCIE-R&S Huawei Certified Internetwork Expert - Routing and Switching Training

【Wlan】Courses

Basic Technology

Basic Technology

Basic Technology

Huawei Network WLAN Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）



WLAN Operation and Maintenance Training (Including the Basic O/M Training)



【Transmission】Courses

Basic Technology

【Access】Courses

【esight】Courses

English


HCNA-Security-CBSN Constructing Basic Security Network Training English

English

Huawei NIP2000 Product Overview English

Huawei NIP5000 Product Overview English

Huawei USG9300/9500 Series Product Overview English

HCNP-Security-CTSS Constructing Terminal Security System Training English

HCNP-Security-CSSN Constructing Service Security Network Training English

USG9000 Series DPI Function Features and Configurations(recording) English

SVN 2000/5000 Product Overview English

UTM Technology Training English

Huawei Low-end Firewall Installation and Basic Commissioning training English

Huawei low-end Firewall Operation and Maintenance Training English

Huawei NIP Manager Installing Training English

Huawei NIP Series Products Hardware Installing Training English

Huawei NIP Series Products BYPASS Card Installing Training English

DDoS Solution Operation and Maintenance Training English

English

iCache Solution Operation and Maintenance Training English

UMA Solution Operation and Maintenance Training English

ASG Product Operation and Maintenance English

English

Firewall Dual-system hot backup Technology English Improve

Firewall VPN Technical Topic Training English Improve

Firewall Advanced Technology English Improve

Data Center Security Design English Plan&Design

Huawei IP Network(Security) Pre-sales Specialist Certification Training English Sales Support

eSight Enterprise NM Operation and Maintenance Training (Including the Basic O&M Training)


【Security】Courses

Basic Technology

HCNP-Security-CISN Constructing Infrastructure of Security Network Training

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology







High-end Firewall Operation and Maintenance Training(include High-end Firewall Installation and Commissioning Training)





Policy Center(TSM) Operation and Maintenance Training(include Policy Center(TSM) Installation and Commissioning Training)



Huawei Enterprise Network Presales Tool Guide Training English Sales Support

【Others】Courses

Basic Technology Operation&Maintenance Plan&Design Improve

Length(H) Length(H) Length(H) Length(H)

39 23 150.3 0 0 11 52.5

14.1 3 23 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 1 5 0 0 0 0

17.74 7 13.8 1 1 0 0

0 0 0 0 0 0 0

E-learning Course

Course Content Length(H)

0.7

1

16.5

4

5.5

13.1

12.5

5.5

6

4

1

0.5

1.4

1.6

20

6.5

Enterprise Networking】E-Learning Courses & PDF Material List




Objectives: Upon completion of this course, you will be able to:1.get know of Huawei & EBG 2.have good command of AR series routers Introduction: Enumerate product highlights and some success stories.

Objectives: Upon completion of this course, you will be able to understand the characters and application scenarios of our switch products.Introduction: 1. Huawei & EBG Overview2. Market Summary & Positioning3. Switch Product Highlights 4. Successful stories5. How to quota and configure the switch products.

Objectives: On completion of this program, the participants will be able to:Have an overview of Huawei and Huawei enterprise BGMaster Routers, Switches, WLAN, and safety products knowledgeGuide and sale Huawei IP network products independently, and be able to make typical solutions to meet the customers’ general business needs

ObjectivesOn completion of this program, the participants will be able to:•Have an overview of Huawei and Huawei enterprise BG•Master the sales strategy of Huawei campus switches, enterprise routers, enterprise security products, WLAN products, network management products•Guide and sale Huawei IP Network products independently, and be able to make typical solutions to meet the customers' general business needs

ObjectivesUpon completion of this course, you will be able to:Entry Unit:•Explain the intricacies of data transmission over IP networks, for competency in supporting, maintaining and troubleshooting IP networks•Perform IP address planning for establishing well designed networks•Navigate and manage Huawei products through the virtual routing platform (VRP)•Build efficient data switching environments through the management of switching products and manipulation of related (STP/RSTP) link layer protocols•Explain the principles of routing and configure (RIP/OSPF) routing protocols for implementation and support of effective enterprise network routing solutions•Establish solutions for enterprise network administration and management through application layer services including DHCP, FTP and Telnet•Establish a fundamental network capable of supporting basic communicationsContentsEntry Unit:•Basic Enterprise Network Architectures; Enterprise Network Constructs•Ethernet Framing; IP Addressing•Internet Control Message Protocol; Address Resolution Protocol•Transport Layer Protocols; Data Forwarding Scenario•Expanding the Huawei Enterprise Network; Navigating the CLI•File System Navigation and Management; VRP Operating System Image Management•Establishing a Single Switched Network; Spanning Tree Protocol•Rapid Spanning Tree Protocol; Segmenting the IP Network•Rapid Spanning Tree Protocol; Segmenting the IP Network•IP Static Routes; Distance Vector Routing with RIP•Link State Routing with OSPF; DHCP Protocol Principles•FTP Protocol Principles; Telnet Protocol Principles

ObjectivesUpon completion of this course, you will be able to:•Describe the architecture of an established enterprise network•Describe the business considerations for enterprise networks•Explain the use of link aggregation in the enterprise network•Describe the various forms of link aggregation supported•Configure link aggregation solutions•Explain the application of VLAN tagging•Describe the principle behavior of GRE•Configure GRE over IPsec•Describe the SNMP architecture and messaging behavior•Describe the function of the Management Information Base (MIB)•Configure general SNMP parameters and traps•Explain the application of eSight in the enterprise network•Describe the services provided by eSight as part of a complete network management solution•Explain the characteristics of IPv6•Explain the IPv6 address format and addressing types•Describe the process for IPv6 stateless address auto-configuration•Describe the characteristics and operation of RIPng•Describe the characteristics and operation of OSPFv3•Configure RIP and OSPF routing protocols for IPv6 20.Describe the features of DHCPv6Contents•Advanced Enterprise Solutions Overview•Link Aggregation•VLAN Principles•GARP & GVRP•VLAN Routing•Bridging Enterprise Networks with Serial WAN Technology•Frame Relay Principles•Establishing DSL Networks with PPPoE•Network Address Translation•Establishing Enterprise Radio Access Network Solutions•Access Control Lists•AAA•Securing Data with IPsec VPN•Generic Routing Encapsulation•Simple Network Management Protocol•eSight Network Management Solutions•Introducing IPv6 Networks•IPv6 Routing Technologies•IPv6 Application Services -DHCPv6

Objectives:Upon completion of this course, you will be able to:demonstrate a basic understanding of small and medium-sized networks, including general network technologies, and the ability to assist the design of small and medium-sized networks, and implement the designs using Huawei routing and switching devices.Introduction:1.Introduces the IP network infrastructure, TCP/IP for-layer model;2.Describes the basics and operation of the Huawei generic routing platform VRP and Progressive approach to the basics of routing protocols, static routing and dynamic routing protocols;3.Introduces the popular Ethernet technology, how Ethernet equipment works as well as technologies used mostly in the LAN like VLAN, STP, VRRP;4.Describes the basic principles of WAN technologies such as HDLC, PPP, Frame Relay configuration and implementation on the VRP to help readers to master WAN technologies and implement flexibly;5.Describes the types of firewall technologies and development, performance and the basic functions of Huawei Eudemon series firewalls, and implementations on the VRP;6.Describes hardware features, positioning and networking applications of Huawei routers and switches.

Objectives: Upon completion of this course Trainees will be able to know 1.the knowledge of the medium and small network totally and deeply 2.grasp the usual technique of the network3. have the ability to design and act this network independently with the use of Huawei router equipment Contents: 1.Advanced IP Address Planning 2.Introduce working principles of OSPF routing protocol and BGP routing protocol and the configuration on VRP 3.Introduce Routing Policies and Route Selection 4.Introduce IP multicast IGMP PM-DM PM-SM protocols

ObjectivesOn completion of this program, the participants will be able to:Describe the basic principle of network securityList the features of USGDescribe IP QoS end-to-end processList High Availability technology

ObjectivesOn completion of this program, the participants will be able to:Describe the principle of VLAN, QinQ, STP, RSTP and MSTPConfigure VLAN, Mux VLAN, Super VLAN and QinQConfigure STP, RSTP and MSTP

ObjectivesUpon completion of this course, you will be able to Describe the concept of VPN and the types of VPN, Describe the protocols realized the IP VPN Describe the IPSEC Overview, IPSEC Technology, IPSEC Application Scenario Describe SSL Protocol Overview, SSL VPN Overview Describe Product Overview, Device Appearance, Application Scenario, Technical Specification ContentsIP VPN Overview IPSEC VPN Overview SSL VPN Overview SVN Product Description

ObjectivesUpon completion of this course, you will be able to: Describe the VRP architecture Use basic operation commands Describe the function of VRP information center Perform VRP operate files Operate VRP upgrade software ContentsHuawei VRP Quickstart VRP overview VRP Basic Configuration VRP Information Center VRP file operation VRP software upgrade Hands-on Exercise Guide to Huawei VRP Configuration Basics VRP basic operation configuration Remote device management Terminal information output control File system management FTP operation

ObjectivesUpon completion of this course, you will be able to: OSPF Routing Protocol Basics

Objectives: Upon completion of this course, you will be able to: 1.Describe S series switch V200R001C00 software and hardware features.2.Describe S9700 V200R001C00 software 3.Describe S9700 V200R001C00 hardware features.4.Describe S switch stacking feature.Introduction:The course introduces the S9700 series switches software & hardware characteristics, frame installation and related characteristics.

Objectives: Upon completion of this course, you will be able to:1.have a comprehensive understanding of AR;2.have the ability to complete the AR G3 project, troubleshooting and other related work.Introduction:The course covers the introduction of Huawei AR G3 router system and WLAN features .

Objectives: Upon completion of this course, you will be able to:Describe Positioning,Hardware Architecture of NE40E-X Router,List Boards of NE40E-X Router.Describe Data Forwarding Processing and highlightsof NE40E-X RouterDescribe AR G3 product networking.List AR G3 hardware types.Outline AR G3 features.……Describe LLDP Principle.Learn LLDP features supported by the Huawei switch and router.Master LLDP configuration of Huawei router and switch.Understand the LLDP used in the enterprise network scenarios.Introduction：1.Huawei Routers and Switches Introduction2.Huawei Routers and Switches Maintenance3.Huawei Routers and Switches High-Availability Features4.Huawei Routers and Switches Security Features5.Huawei Routers and Switches Management Features

ObjectivesOn completion of this program, the participants will be able to:Describe NE series routers hardware structureDescribe NE series routers board types and functionsIdentify NE series routers boardJudge NE series routers board indicators and functionsDescribe NE series routers positioning and application scenariosDescribe NE series routers features Overview……List precautions for NE series routers routine maintenancePerform NE series routers routine maintenance

3.5

1.5

1.5

14.5

3.5

3.3

15.8

3.5

12.8

7.5

1.5

1.5

8.5

8.5

8

10

1

2

5.5

20

8.5

7

5

1.5

6

3

6

5

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei chassis switch product positioning……List precautions for Huawei chassis switch component replacementPerform Huawei chassis switch component replacement

ObjectivesOn completion of this program, the participants will be able to:

Describe the VRP architecture Use basic operation commands Describe the function of VRP information center Perform VRP operate files Operate VRP upgrade software

ContentHuawei VRP System

VRP System Architecture VRP overview VRP Basic Configuration VRP Basic Configuration VRP Information Center VRP file operation VRP software upgrade Hands-on Exercise Guide to Huawei VRP Configuration Basics VRP basic operation configuration Remote device management Terminal information output control File system management FTP operation

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei chassis switch installation processList precautions when install chassis switchInstall Huawei chassis switchDescribe the VRP architectureUse basic operation commandsDescribe the function of VRP information centerPerform VRP operate filesOperate VRP upgrade software

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei box switch installation processList precautions when install Huawei box switchInstall Huawei box switchDescribe the VRP architectureUse basic operation commandsDescribe the function of VRP information centerPerform VRP operate filesOperate VRP upgrade software

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei chassis switch product positioningDescribe Huawei chassis switch product hardware architecture……List precautions for Huawei chassis switch component replacementPerform Huawei chassis switch component replacement

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei box switch product positioningDescribe Huawei box switch hardware architecture……Lists the matters needing attention of replacing Huawei box switches componentsPerform the replacing of Huawei box switches components


Describe NE series routers hardware structure Describe NE series routers board types and functions …… Describe the function of VRP information center Perform VRP operate files Operate VRP upgrade software


Describe NE series routers hardware structure Describe NE series routers board types and functions Identify NE series routers board …… Describe the principle of IP QoS Describe the classed-based QoS Configure QoS


Describe AR G3 product positioning Describe AR G3 hardware architecture …… Perform VRP operate files Operate VRP upgrade software


Describe AR G3 product positioning Describe AR G3 hardware architecture …… Configure NAT on AR G3 routers Describe NAT applications


Describe AR G3 product positioning …… Configure NAT on AR G3 routers Describe NAT applications


Describe NE series routers installation process List precautions when install NE series routers Install NE series routers Describe the VRP architecture Use basic operation commands Describe the function of VRP information center Perform VRP operate files Operate VRP upgrade software


Describe AR G3 router installation process List precautions when install AR G3 routers Install AR G3 routers Describe the VRP architecture Use basic operation commands Describe the function of VRP information center Perform VRP operate files Operate VRP upgrade software


Describe NE series routers hardware structure …… Describe BFD basic concept and principles Describe application scenarios of BFD Configure BFD on VRP platform


Describe Huawei chassis switch product positioning Describe Huawei chassis switch product hardware architecture …… Describe BGP protocol route selection process Distinguish the differentia of BGP protocol and IGP protocol Configure BGP protocol


Describe Huawei box switch product positioning Describe Huawei box switch hardware architecture …… List the security features of Huawei switches Configure the prevention of ARP attack Configure MFF feature


Describe Huawei chassis switch product positioning Describe Huawei chassis switch product hardware architecture …… Configure MFF feature Describe VRRP protocol concept and principle Configure VRRP protocol


Describe the installation procedure of CE series switch List the precaution of hardware installation of CE series switch Install CE series switch Describe the VRP development and history Describe VRP platform features Describe VRP8 platform new features Describe VRP8 platform basic operation List the VRP8 platform basic commands Configure the remote management function on CE switch Mange the configuration file on CE switch Use the FTP function on CE switch


Describe the hardware architecture of CE series data center switch Describe the data forwarding procedure of CE series data center switch …… Describe the procedure of system software upgrade by Bootrom menu on

CE12800 switch Describe the ISSU software upgrade on CE12800 switch


Describe the hardware architecture of CE series data center switch Describe the data forwarding procedure of CE series data center switch …… Describe the precaution of maintenance of CE series switch Describe the parts replacement of TOR switch Describe the parts replacement of CE12800 series switch

ObjectivesOn completion of this program, the participants will be able to:Describe the Positioning/the Hardware Architecture/Boards and Modules/Data Forwarding Procedure/the Characteristics/the Application Scenarios of Huawei Box SwitchesDescribe the Hardware Architecture/Boards and Modules/Data Forwarding Procedure/the Characteristics/the Application Scenarios of Huawei Chassis SwitchesDescribe S12700 Agile Switches positioning/hardware architecture/boards and modules and data forwardingList S12700 Agile Switches characteristics/software featuresDescribe S12700 Agile Switches application scenariosDescribe the Positioning/Hardware Architecture/Boards and Modules/Data Forwarding Procedure/Characteristics and the Application Scenarios of Huawei AR G3 RoutersDescribe the Positioning/Hardware Architecture/Boards and Modules/Data Forwarding Procedure/Characteristics and the Application Scenarios of Huawei NE RoutersCompare the differences between IOS and VRP commandsUse the common VRP commandsUse the Network Migration ToolDescribe the concepts of routine maintenanceList items of routine maintenanceUse the commands in routine maintenanceDistinguish routine maintenance and troubleshootingList the steps of troubleshootingMater the methods of information collectionDescribe the technical support system of HuaweiList the Mostly Used Methods of Software UpgradeAssess the Feasibility of Software UpgradeWork Out a Practical Scheme of Software UpgradeDescribe the General Steps of Device Software Upgrade/Installing Patch and the Software Upgrade Using the BootRomDescribe the principles/application scenarios of ISSUConfigure ISSU on Huawei S SwitchesList the security features of Huawei Datacom Products and the different security features between themDescribe the application scenarios of the security features of Huawei devicesUnderstand firewall security features on the AR G3 routerConfigure firewall features on the AR G3 routerDescribe the implementation of RADIUS and HWTACACSDescribe domain-based user management modesConfigure AAA on Huawei Datacom ProductUnderstand AAA application scenarios on the enterprise networkDescribe the iStack principlesDescribe and configure the iStack features on Huawei box switchesDescribe the CSS principlesDescribe and configure the CSS features on Huawei chassis switchesDescribe the NTP principlesDescribe and configure the NTP features on Huawei chassis switchesDescribe the advantages/functions/basic principles and implementation methods of NQADescribe NQA featuresDescribe typical applications of NQADescribe the principles of LLDPConfigure LLDP on Huawei ProductsDescribe the application of LLDP in enterprise networkDescribe the SNMP principlesConfigure SNMP features on Huawei Products

Content•Enterprise Network Troubleshooting Series Courses Overview ■Troubleshooting Overview■Huawei Troubleshooting Course System•Huawei Datacom Products Troubleshooting ■Troubleshooting overview■Troubleshooting process■Asking for help■Typical troubleshooting case•How to Troubleshoot Ping Failures ■Ping Failure Troubleshooting Overview■Common Causes of Ping Failures■Ping Failure Diagnosis Process■Ping Failure Troubleshooting Steps■Ping Failure Troubleshooting Cases•ARP Troubleshooting ■Troubleshooting Overview■Troubleshooting Process■Typical troubleshooting Cases•VRRP Troubleshooting ■VRRP Fault Overview■VRRP Fault Diagnosis and Troubleshooting■VRRP Troubleshooting Case•Network Loop Troubleshooting ■Network Loop Overview■Layer 2 Loop Fault Troubleshooting■Layer 2 Loop Fault Case■Layer 3 Loop Fault Troubleshooting■Layer 3 Loop Fault Case•802.1x Authentication Troubleshooting ■802.1X Authentication Troubleshooting Overview■802.1X Authentication Troubleshooting Process■Typical 802.1X Authentication Troubleshooting Cases•IPSec VPN Troubleshooting ■IPSec VPN Principle and Troubleshooting Overview■Troubleshooting Process■Typical Troubleshooting Cases•Interconnection Troubleshooting ■Troubleshooting Overview■Troubleshooting Process■Typical Troubleshooting Cases~•OSPF Neighbor Relationship Setup Troubleshooting ■Troubleshooting Overview■Troubleshooting Process■Typical Troubleshooting Cases•QoS Troubleshooting ■QoS Fault Overview■QoS Fault Diagnosis and Troubleshooting■QoS Troubleshooting Case•WLAN Signal Troubleshooting ■WLAN User Online Process Review■Troubleshooting the STA Failure in Discovering Radio Signals■Troubleshooting the Problem of Frequent Disconnection of WLAN Users■Introduction to the Signal Scanning Tool inSSIDer■Troubleshooting Cases

ObjectivesOn completion of this program, the participants will be able to:Describe the IP multicast conceptDescribe the IP multicast address architecture……Describe the extensions of the MBGPDescribe the process that the MBGP transmit the IPv4 multicast routing tableConfigure the MBGP

ObjectivesOn completion of this program, the participants will be able to:Analyze the process of IP forwardingAnalyze the disadvantage of IP forwardingDescribe the basic principle of MPLS forwarding……Describe the basic configuration of OSPF VPNAnalyze the application and configuration of Sham-linkDescribe the background in MPLS BGP VPN Inter-AS solutionsCompare the three solutions' processing in control plane and data plane

ObjectivesOn completion of this program, the participants will be able to:Describe the reason for upgrading IPv4 to IPv6Describe the IPv6 address structure and IPv6 packet format……Describe the concept of the 6PE over MPLSDescribe the principle of 6PE over MPLSConfigure 6PE over MPLS


Describe basic concepts of IP QoS Describe Diff-Serv model Describe the principle of IP QoS Describe the classed-based QoS Configure QoS


Describe the development of Ethernet technology List the standards of Ethernet Describe the working principle of HUB …… Describe the MSTP advanced configuration Configure the MSTP function


List common WAN protocols List common WAN interfaces …… Identify common optical interfaces Configure POS interface Describe HDLC principles Configure HDLC


Describe the IP routing process Describe fields in the routing table Describe the concepts of load balance and route backup …… Describe routing policy Describe policy-based route selection Compare routing policy and policy-based route Configure routing policy


Describe the VRP architecture Use basic operation commands …… Describe OSPF routing protocol packet types Describe OSPF neighbor relationship Describe route calculation process of OSPF Configure OSPF routing protocol

6

1

1

11

E-learning Course


1

14

14.1

1

6

16

E-learning Course


7.5

E-learning Course


7.5

E-learning Course



Describe concepts of IP VPN List common VPN technologies …… Describe ideas when troubleshooting IP VPN List common reasons of IP VPN failure List common commands when troubleshooting IP VPN Analyze IP VPN Troubleshooting cases


Describe the basic concept of HA List common HA technologies in network Describe VRRP basic concept and principles Configure VRRP on VRP platform Describe BFD basic concept and principles Describe application scenarios of BFD Configure BFD on VRP platform

ObjectivesUpon completion of this course, you will be able to:•Know more information about HCIE-R&SContentsHCIE-R&S Info Session for WEU (Western Europe region):

•The certification process•The exam purpose and philosophy•Overview 0f exam contents•Guidelines on preparation•PDFs of this and prep guide•Questions & Answer

ObjectivesUpon completion of this course, you will be able to:•Explain the principles of routing and configure routing protocols for implementation and support of effective enterprise network routing solutions•Establish truly business capable enterprise networks for real-world industriesContents•Explain the principles of routing protocols and configure routing protocols•Troubleshoot complex networks•Analyze complex requirements of applications on the network

Objectives: Upon completion of this course, you will be able to preliminary understand Huawei Wlan products and solutions.Introduction:This slide shows the overview of Huawei & EBG,overview of the market and positioning about Huawei Wlan products,product highlights,and how to quota and configure them

Objectives：Upon completion of this course, you will be able to:1.Describe what WLAN is 2.Describe the development process of WLAN technology 3.List typical application scenarios of WLAN technology 4.Describe the functions and roles of WLAN standards organizations 5.Describe the related basic knowledge of RF 6.Describe WLAN commonly used fault troubleshooting 7.Describe WLAN common diagnostic commands and tools 8.Describe the cause of some common failures of WLAN 9.Use troubleshooting tools and troubleshoot some common failuresIntroduction:1.WLAN Historical Overview 2.WLAN Standards Bodies 3.WLAN RF Principles Introduction 4.WLAN Frequency Bands 5.Huawei WLAN Product Introduction 6.WLAN Troubleshooting

ObjectivesOn completion of this program, the participants will be able to:List Huawei networking devicesDescribe Huawei WLAN solutionDescribe Huawei AC basic performanceList Huawei wireless APDescribe Huawei AC hardware featuresDescribe Huawei AC6605 Logical ArchitectureInstall AC6605Describe the models and usage scenarios of Huawei APsDescribe the basic installation of different types APsList the note during installationComplete different types APs installationDescribe the WLAN basic componentUse Huawei VRP basic commandConfigure Basic Attributes of ACUpgrade AC and AP

ObjectivesUpon completion of this course, you will be able to:Describe what WLAN isDescribe the development process of WLAN technologyList typical application scenarios of WLAN technologyDescribe the functions and roles of WLAN standards organizationsDescribe the related basic knowledge of RFList working principle and specific property of RFDescribe the working frequency band of WLAN and the basic concepts of channelDescribe the rules of the working frequency band and channel in each countryList other technologies related to WLANDescribe the latest Huawei product informationList the application scenarios of Huawei productDescribe the power supply mode of Huawei productConfigure Huawei VRP basic commandConfigure AC basic attributesUpgrade the software of AC and APDescribe the basic concepts of 802.11Outline the basic topology structure of WLANList Huawei WDS network modeDescribe mesh network modeDescribe the basic knowledge of 802.11List the advantages of 802.11nDescribe the basic concepts of 802.11 physical layerDescribe spread spectrum technology of 802.11Describe DSSS technologyDescribe OFDM technologyDifferentiate Fat AP and Fit AP technologyDescribe CAPWAP tunnel protocolOutline the general network mode of WLANDifferentiate the forwarding modes of WLANDifferentiate different applications of VLAN in WLAN serviceDescribe WLAN business configuration processes of Huawei AC6605Describe the basic features of Huawei productList the key features of Huawei productDescribe the basic concepts of roamingOutline the basic principles of roamingList the application scenarios of roamingDescribe security threat of WLANDescribe the related concepts of WIDS and WIPSDescribe the related concepts of AAAOutline the WLAN authenticated encryption techniquesDescribe the frame format of 802.11Differentiate three frame types and functions of 802.11Describe 802.11 media access control mechanismAnalyze media access process of WLANDescribe the definition and functions of antennaDescribe the main performance indicates of antennaList some common passive deviceList the basic process of the WLAN network planningList basic interference factors of WLANDescribe the basic load-balancing ways of WLANList the typical application scenarios of WLANDescribe the network planning processes of WLANPoint out some typical scenarios of WLAN network planning waysDescribe the functional features of Huawei WLAN planning toolUse Huawei WLAN tool to plan basic WLAN networkList some functions of eSightPerform daily maintenance operation tasks of WLAN serviceDescribe WLAN commonly used fault troubleshootingDescribe WLAN common diagnostic commands and toolsDescribe the cause of some common failures of WLAN

Objectives: Upon completion of this course, you will be able to:1.have a comprehensive understanding of WLAN2.have the ability to complete the WLAN project/troubleshooting and other related work.Introduction:1.Introduction to WLAN Products2.Features of Huawei WLAN Products

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei WLAN solutionDescribe Huawei AC basic performanceList Huawei wireless APDescribe Huawei AC hardware featuresDescribe Huawei AC6605 Logical ArchitectureInstall AC6605Describe the models and usage scenarios of Huawei APsDescribe the basic installation of different types ApsList the note during installationComplete different types APs installationDescribe the WLAN basic componentDifferentiate the different between Fat AP and Fit APDescribe the theory of CAPWAP tunnelOutline the typical Application of WLANDescribe the theory of operations when AC as a L2 switch or gatewayDescribe the methods of AP managementDescribe the AP boot sequenceDescribe the CAPWAP tunnel forward modeUse Huawei VRP basic commandConfigure Basic Attributes of ACUpgrade AC and APList the PoE componentsDescribe PoE budgetConfigure the equipment interface of POEDescribe the WLAN Features Supported by the ACOutline the WLAN Configuration Roadmap of Huawei WLAN networkConfigure the basic attribute of ACList the encryption suites of WLANList the authentication methods of WLANConfigure security-profileDescribe the WLAN basic functions of eSightConfigure WLAN business by wizardUse eSight manage and maintain WLAN

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei WLAN solutionDescribe Huawei AC basic performanceList Huawei wireless APDescribe Huawei AC hardware featuresDescribe Huawei AC6605 Logical ArchitectureInstall AC6605Describe the models and usage scenarios of Huawei APsDescribe the basic installation of different types ApsList the note during installationComplete different types APs installationDescribe the WLAN basic componentDifferentiate the different between Fat AP and Fit APDescribe the theory of CAPWAP tunnelOutline the typical Application of WLANDescribe the theory of operations when AC as a L2 switch or gatewayDescribe the methods of AP managementDescribe the AP boot sequenceDescribe the CAPWAP tunnel forward modeUse Huawei VRP basic commandConfigure Basic Attributes of ACUpgrade AC and APList the PoE componentsDescribe PoE budgetConfigure the equipment interface of POEDescribe the WLAN Features Supported by the ACOutline the WLAN Configuration Roadmap of Huawei WLAN networkConfigure the basic attribute of ACList the encryption suites of WLANList the authentication methods of WLANConfigure security-profileDescribe the WLAN basic functions of eSightConfigure WLAN business by wizardUse eSight manage and maintain WLANDescribe the basic function of AC6605 LSW sideConfigure the AC LSW's common functionsDescribe the importance of WLAN reliabilityList the method of WLAN reliabilityConfigure WLAN dual-link backupDescribe the basic concept of WLAN roamingDescribe the basic principle of WLAN roamingConfigure WLAN roamingDescribe the contents of user authority managementConfigure user isolation, ACL, STA blacklist and White listConfigure user group authorizationDescribe the Huawei outdoor WLAN deployment scenariosDescribe the Fresnel ZoneUnderstand Radio Frequency MathematicsDescribe Huawei outdoor APList antennas characteristicDescribe how to select antennasDescribe WDS basic conceptList WDS application scenariosDescribe WDS setupConfigure WDSConfigure 802.11n basicDescribe the principle of WLAN user load balanceConfigure Huawei WLAN load balanceDescribe WLAN QoS features supported by the AC6605Configure of wmm-profile and traffic-profileDescribe eSight WLAN management advance featuresUse eSight batch operate APUse eSight to do wireless hot map analysisDescribe the basic Characteristics of the WLAN plannerUse the WLAN planner tool to do a WLAN planList the common fault of WLANDescribe common fault troubleshooting of WLAN

ObjectivesUpon completion of this course, you will be able to:List the differences between wired and wireless networksKnow commonly used Huawei WLAN devicesDescribe necessities of WLAN planning and optimizationDescribe methods of WLAN planning and optimizationClarify customer's requirements in network planningCalculate the EIRPKnow typical WLAN planning scenariosDescribe the process of the site survey for planning the WLAN�Describe precautions for the site survey in different scenariosPlan WLAN data on the WLANDescribe WLAN architecturesUnderstand PoE power budgetPlan and configure an HSB WLAN networkDesign an indoor settled WLANOperate the WLAN PlannerDescribe outdoor coverage requirements and site survey contentsKnow how to select APs and antennasList typical scenarios of outdoor coverageSelect suitable devices and antennas for outdoor network planningMaster the basic outdoor network planning processPlan roamingList typical WDS and Mesh network planning scenariosLearn about WLAN solution characteristics in typical scenariosPerform WLAN network planning in typical scenariosDescribe planning methods of small- and medium-scale enterprise WLANsDescribe design methods of small- and medium-scale enterprise WLANsDescribe key WLAN technologies applicable in large-scale enterprisesList WLAN optimization process and methodsDescribe basic WLAN parameter calibration methodsKnow basic WLAN interference optimization methodsKnow how to improve WLAN coverageDescribe the usage procedure of WLAN TesterList WLAN optimization methods in different scenariosOptimize WLAN networksContentsWLAN OverviewWLAN Planning and Optimization OverviewWLAN Pre-sales Network PlanningClarifying Customer RequirementsStandardsWLAN HLD at the Early StageSite SurveyWLAN Data PlanningWLAN Architecture DesignPoE PlanningWLAN HA PlanningIndoor Settled WLAN Design GuideWLAN Outdoor CoverageWLAN Roaming PlanningWLAN Network Planning in Typical ScenariosWLAN Network Design OverviewWLAN Design for Small-and Medium-scale EnterprisesWLAN Design for Large-scale EnterprisesWLAN Optimization OverviewWLAN Interference OptimizationWLAN Coverage OptimizationIntroduction to WLAN TesterWLAN Tester demo

ObjectivesOn completion of this program, the participants will be able to:List the differences between wired and wireless networksKnow commonly used Huawei WLAN devices.List usage scenarios and characteristics of WLAN on industry networksList usage scenarios of WLAN on carrier networks.Describe the lifecycle and processes of the WLAN projectDescribe necessities of WLAN planning and optimizationDescribe methods of WLAN planning and optimizationDescribe the necessity of pre-sales network planning in the WLAN projectDescribe usage of pre-sales network planning in the WLAN projectList the procedure of pre-sales network planning in the WLAN projectClarify customer's basic requirements in network planningLearn about customer's high-level requirements.Describe main organizations and standards in the wireless field in industry and power requirements of main countriesDescribe spectrum division of 2.4 GHz and 5 GHz, channel requirements of main countries, and HT40.Calculate the EIRPKnow typical WLAN planning scenariosHave a good grasp of the WLAN planning procedure and focusesUse tools to carry out simple WLAN planningDescribe the process of the site survey for planning the WLANUse WLAN planning tools for the site surveyKnow how to design a hierarchical networkPlan VLANs on a medium- to large-sized WLAN.Plan routes on the WLANDifferentiate application scenarios of different AC forwarding and deployment modes.Differentiate application scenarios of different AC networking modes and layersDesign WLAN architectures for different scenariosLearn about PoE componentsUnderstand PoE power budgetDescribe how the high availability (HA) of WLAN is implementedPlan and configure an HSB WLAN networkSelect suitable devices for indoor network planningUse product specification quick search and comparison functions. Operate the WLAN PlannerLearn about the bandwidth, frequency band, and signal calculation method of indoor distributed WLAN network planningDescribe outdoor coverage requirements and site survey contentsList typical scenarios of outdoor coverageSelect suitable antennas for outdoor network planningSelect suitable antennas for outdoor network planningGrasp basic knowledge about a WDS designGrasp basic knowledge about a WDS designDescribe basic concepts of roamingKnow how to clarify requirementsKnow how to select APs and antennasList typical WDS and Mesh network planning scenariosDescribe different stages of Huawei enterprise service lifecycle modelDescribe basic principles for WLAN network planningDescribe features of small- and medium-scale enterprise WLANs.Describe planning methods of small- and medium-scale enterprise WLANsDescribe key WLAN technologies applicable in large-scale enterprisesList WLAN data optimization methodsUnderstand basic interference sourcesKnow how to improve WLAN coverageUnderstand WLAN coverage methods in high density scenariosDescribe the usage procedure of WLAN TesterDescribe basic WLAN application scenariosList WLAN optimization methods in different scenariosOptimize WLAN networks

Objectives: On completion of this program, the participants will be able to:Product series and their market positioningCounterparts of peer vendorsArchitecture and core competitivenessTechnical features and specificationsTypical networkingTypical application cases and market share

ObjectivesOn completion of this program, the participants will be able to:•Have an overview of Huawei and Huawei enterprise BG•Master the sales strategy of Huawei campus switches, enterprise routers, enterprise security products, WLAN products, network management products•Guide and sale Huawei Bearer Network products independently, and be able to make typical solutions to meet the customers' general business needs


Describe SDH working principle Describe WDM working principle Describe OTN working principle Describe Ethernet working principle Describe the basic concept of MPLS Describe the basic concept of PWE3 Describe the common SDH network topologies and their features Explain the protection mechanism of MSP/SNCP Explain the system structure and features of the OptiX OSN 3500

equipment State the main functions of the boards in the OptiX OSN 3500 equipment Accomplish the SDH network configuration and monitoring through NMS Accomplish the PDH service configuration through NMS Accomplish the Ethernet service (EPL/EVPL/EPLAN) configuration

through NMS List the common analysis methods of fault locating

Objectives: On completion of this program, the participants will be able to:To learn the status quo and market trend of access network productsTo learn the features of Huawei access network products and solutionsTo learn the functions and main performance specifications of Huawei access network productsTo learn the typical networking of Huawei access network productsTo know the typical application scenarios of Huawei access network productsTo learn how to and be able to introduce Huawei access network products to customersTo learn the basic quotation principles of Huawei access network products and possess basic quotation capabilities

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E-learning Course


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Describe the basic concepts of network management Describe the network management functions Describe the network management component Describe the enterprise network overview Describe the basic functions of eSight Describe the networking mode of eSight system Describe eSight related indicators Describe the installation profile Master the eSight installation and uninstall steps Master eSight license function and application Describe the user authority control and managed domain management of

eSight Describe topology management Describe the steps of accessing a resource Describe about physical resource management functions Use link resource management functions Use electronic label management features Use about NE Explorer Describes the monitoring network alarm steps Use Monitoring Alarms/Alarm Analysis features Describes the setting alarm mask steps Describes the remote alarm notification procedure Describes the basic concepts of performance management Describes the performance monitoring process Describes the ways to browsing performance monitoring data Describe the flow of backing up NE configuration files Describe common operations for managing NE configuration files Describe the flow of restoring NE configuration files Describe the steps of setting FTP and backing up parameters Describe an overview of the functions provided by the smart configuration

tool Describe operation steps of the Deployment by template Describe operation steps of the Deployment by plan sheet Describe the functions of Deployment record management Describe Setting eSight Data Overflow Dump Describe querying logs Describe Lower-Layer NMS Describe licenses management Describe backing up and restoring the database Describe NE packages management

Training ContentONM11 eSight Enterprise NM Operation and Maintenance Training

Basic Principles of IP Network Management The basic concepts of network management Network management functions Network management component eSight Product Introduction Enterprise network overview The basic functions of eSight The networking mode of eSight system The related indicators of eSight eSight Software Installation Guide Installation profile Installation process step Uninstall eSight system eSight Network Security Management Introduction to security Management Role management User access control User-Defined managed domain Security policy settings Security monitoring eSight Network Resource Management Topology Management Accessing a Resource Creating a Subnet Creating an NE Physical Resource Management Link Management Electronic Labels Management NE Explorer eSight Network Fault Management Fault Management Monitoring Alarms Alarm Analysis Setting Alarm Masking Setting Remote Alarm Notifications eSight Network Performance Management Basic Concepts of Performance Management Performance Monitoring Process Browsing Performance Monitoring Data eSight Configuration File Management Backing Up NE Configuration Files Managing NE Configuration Files Restoring NE Configuration Files Setting FTP and Backing Up Parameters Smart Configuration Tool Overall Functions Overview Deploy by template Deploy by Plan Sheet Deploy Record Management eSight System Management Setting eSight Data Overflow Dump Querying logs Lower-Layer NMS Managing Licenses Backing Up and Restoring the Database Managing NE Packages

Object：On completion of this program, the participants will be able to:1. Understand firewall functions , technologies and basic configuration.2. Understand the functions and classification of ACLs. 3. Grasp Interface-based and Interzone packet filtering scenario and configuration4. Grasp the principles of the NAT technology.5. Grasp Firewall Networking technologies. 6. Understand the principles and implementation of key VPN technologies, IPsec, L2TP, GRE.7. Understand the principles of the SSL VPN technology.8. Grasp the components and deployment of the TSM system.9. Describe Huawei security products and solutions

Centent：HCNA-Security validates the network security basis of knowledge and skills to prove that you have the basic operation and maintenance of enterprise network security and management capabilities. HCNA-Security curriculum emphasizes network security basics, basics and installation configuration of the firewall, VPN technology applications and TSM products basic operations, to help enterprise network engineers to design to use Huawei security equipment planning and construction of small and medium-sized enterprise security network, and competency in the packet filtering, NAT, network interconnection, VPN, TSM and other related technologies in its security structure.

Objectives: Upon completion of this course, you will be able to:1.Understand the implementation and configuration of firewall packet fragmentation2.Understand the implementation and configuration of firewall IP CAR 3.Understand the implementation and configuration of firewall DHCP Snooping 4.Understand Dual-system hot backup principle and configuration 5.Understand IP-link principle and configuration 6.Understand Eth-Trunk principle and configuration Introduction:1.Advanced Firewall Security Features 2.Firewall Reliability 3.Virtual Firewall Technology 4.Advanced VPN Applications of Firewalls 5.Basic Attack Defense Technologies on Firewall 6.Anti-DDoS Technologies on Firewalls 7.Troubleshooting for Firewall basic function 8.Troubleshooting for VPN

object：Upon completion of this course, you will be able to :know NIP2000 productsynopsis：Introduce NIP2000 Product Compositionobject：Upon completion of this course, you will be able to :know NIP5000 productsynopsis：Introduce NIP5000 Product CompositionObjective：Upon completion this course, you will be able to:1.Know about Network Orientation of USG9300/95002.Master the hardware structure of USG9300/95003.Describe the function and features of USG9300/9500 firewall4.Describe the application scenario of USG9300/9500 firewall

ObjectivesOn completion of this program, the participants will be able to:Understand the current situation of terminal security Understand the background of terminal security Understand the multidimensional defense system as a terminal security solution Understand the relationship among the five elements Understand the concepts and components of identity authentication Understand the implementation mechanism of security policies during authentication Understand the implementation principles of multiple access control devices Understand the authorization modes of several types of service resources Learn about the terminal security solution design Learn about the functions of and collaboration between the management layer, service layer, control layer, and user layer Learn about how to complete the availability design of a solution Understand that terminal security is service-oriented Learn about the importance of organization in the terminal security system Learn about the relationship between terminal security management and technology Understand the principles of maintaining the terminal security system Learn about how to maintain the terminal security system Describe the common fault in TSM system Perform success troubleshooting for Hardware TSM system implementations Utilize diagnoses tools for troubleshooting security implementations Perform success troubleshooting for Hardware SACG implementations

ObjectivesOn completion of this program, the participants will be able to:Understand the basic knowledge of information security Understand the background of content security products Understand the main technologies used for content security Understand Intrusion detection and Intrusion prevention technology Understand Intrusion detection and Intrusion prevention application scenario Understand the basic knowledge of viruses Learn about virus signatures and the common tools for detecting viruses Understand major antivirus technologies for gateways Understand the application of antivirus technologies for gateways Describe the basic knowledge of Web filtering technology Describe common WEB risk Understand the key technology of Web filtering Understand the Web filtering application scenario Understand the basic concept of spam Understand the generation and harm of spam Understand the mechanism of anti-spam Learn about the anti-spam solution of Huawei Describe background of deep packet inspect Understand the main DPI technology Understand the DPI application scenario Troubleshooting of IPS Troubleshooting of AV Troubleshooting of URL filtering Troubleshooting of RBL filtering Troubleshooting of deep packet inspect

Objectives：Upon completion of this course, you will be able to :Know SA backgroundKnow SA technologies overviewLearn how to apply SA technologies

Content:1.Overview2.SA Signature Database and User-Defined Rules3.Application and Configuration example4.Maintenance

Upon completion of this course, you will be able to:Understand the SVN Produt SolutionUnderstand the hardware architecture and Specifications of SVN2000/SVN5000 Device

ObjectivesUpon completion of this course, you will be able to Describe UTM fuctions, UTM applications Describe Basics about Email sys and SMTP/POP3 protocal, Security issues related to Email, Solutions offered by UTM Understanding the detail of HTTP protocal, Know how Web-Filtering works; Understanding the concept of UTM and its common functions, Know how the UTM defends network threats Describe web filtering overview, web filtering technology ContentsUTM Application Security Email System with UTM HTTP_And_Web_Filtering UTM Overview Web_Filtering

Objectives: Upon completion of this course, you will be able to:1.Understand the model specifications and the board specifications of Huawei Firewall；2.Understand the basic features advanced features and UTM features of Huawei Firewall;3.configure the firewall using CLI and Web UI.Introduction:1.Low-End Firewall Product Introduction--lqq09222.Low-End Firewall Product Interface Card--lqq09223.Low-End Firewall Basic Feature Description4.Low-End Firewall Advanced Business Feature5.Low-End Firewall UTM Feature 6.Setting Up and Configuring the Terminal7.Basic configuration commands8.Low-End Firewall Basic Web Management Configuration9.Low-End Firewall UTM Configuration Guide10.Low-End Firewall Typical Configuration Example

Objectives: Upon completion of this course, you will be able to:1.Understand the model specifications and the board specifications of Huawei Firewall；2.Understand the basic features advanced features and UTM features of Huawei Firewall;3.Be able to configure the firewall using CLI and Web UI;4.Have the ability of firewall maintenance and troubleshooting.Introduction:1.Low-End Firewall Product Introduction--lqq09222.Low-End Firewall Product Interface Card--lqq09223.Low-End Firewall Basic Feature Description4.Low-End Firewall Advanced Business Feature5.Low-End Firewall UTM Feature 6.Setting Up and Configuring the Terminal7.Basic configuration commands8.Low-End Firewall Basic Web Management Configuration9.Low-End Firewall UTM Configuration Guide10.Low-End Firewall Typical Configuration Example11.Low-End Firewall Hardware Installation12.Low-End Firewall Upgrade Guide13.Low-End Firewall Routine Maintenance14.Low-End Firewall Fault Analysis and Process

Object：On completion of this program, the participants will be able to:1. Understand firewall functions , technologies and basic configuration.2. Understand the functions and classification of ACLs. 3. Grasp Interface-based and Interzone packet filtering scenario and configuration4. Grasp the principles of the NAT technology.5. Grasp Firewall Networking technologies. 6. Understand the principles and implementation of key VPN technologies, IPsec, L2TP, GRE.7. Understand the principles of the SSL VPN technology.8. Grasp the components and deployment of the TSM system.9. Describe Huawei security products and solutions

Centent：HCNA-Security validates the network security basis of knowledge and skills to prove that you have the basic operation and maintenance of enterprise network security and management capabilities. HCNA-Security curriculum emphasizes network security basics, basics and installation configuration of the firewall, VPN technology applications and TSM products basic operations, to help enterprise network engineers to design to use Huawei security equipment planning and construction of small and medium-sized enterprise security network, and competency in the packet filtering, NAT, network interconnection, VPN, TSM and other related technologies in its security structure.

object：Upon completion of this course, you will be able to :know NIP2000 productsynopsis：Introduce NIP2000 Product Compositionobject：Upon completion of this course, you will be able to :know NIP5000 productsynopsis：Introduce NIP5000 Product Composition

ObjectivesOn completion of this program, the participants will be able to:Describe Huawei DDOS Product ComponentDescribe DDOS Network Orientation and Typical ApplicationDescribe Principle of DDOS attack and DDOS defense technologyUnderstand network Design of management CenterUnderstand network Design of Detecting CenterUnderstand network Design of Cleaning CenterUnderstand mirroring traffic, monitor network traffic and redirection traffic in DDOS SolutionMaster basic configuration and system managementMaster DDOS Product Management and Customer ManagementMaster DDOS Solution Report management and System maintenance

ObjectivesOn completion of this program, the participants will be able to:Understand the functions and classification of ACLsGrasp Interface-based packet filtering scenario and configurationGrasp Interzone packet filtering scenario and configurationGrasp the principles of the NAT technologyGrasp the application of NATGrasp the NAT configuration of firewallsDescribe the hardware structure of Huawei's high-end series firewallDescribe the software function of Huawei's high-end series firewallDescribe the performance parameter of Huawei's high-end series firewall systemMaster USG9300/9500 Hardware InstallationMaster USG9300/9500 Basic ConfigurationMaster USG9300/9500 Basic Function Features and ConfigurationsMaster USG9300/9500 Routine MaintenanceMaster Basic Principles of USG9300/9500 MaintenanceMaster USG9300/9500 Information CollectionMaster USG9300/9500 Troubleshooting Ability

ObjectivesOn completion of this program, the participants will be able to:Describe the hardware component and software functions of iCache system.Describe the HTTP basics、BT basics、PT basics principle.Master iCache System Configurations.Know the Process of iCache Product DeploymentUnderstand how to check iCache Product statusMaster iCache Product fault finding in Product DeploymentKnow the MSS interface layout and functionsKnow the MSS OperationsKnow the Routine Maintenance Process on iCacheKnow the information collection in basic faultMaster Optimization of iCache systemKnow the Common Faults on iCache

ObjectivesOn completion of this program, the participants will be able to:Describe UMA orientation and product valueMaster UMA system architecture and system componentMaster UMA main function featureKnow the UMA application networkMaster UMA initial configurationMaster UMA basic function configurationKnow Common fault finding in UMA

Objectives：On completion of this program, the participants will be able to:

Describe Network Orientation of ASG Understand Hardware Structure of ASG Understand Function Feature of ASG Know the Typical Application of ASG

Content:1.Login ASG2.Configuration ASG Initialization Wizard3.ASG Basic Configuration4.ASG Software Upgrade

ObjectivesUpon completion of this course, you will be able to:

Understand the background of terminal security Understand Policy Center System Architecture Describe the background of Policy Center system Describe the function of each component. Understand Policy Center Installation Planning and Preparations Understand Functional modules of Policy Center

ObjectivesOn completion of this program, the participants will be able to:Describe Firewall Dual-system hot backup principleUnderstand Firewall Dual-System Hot Backup Basic Networking and ConfigurationBe familiar with Firewall Dual-System Hot Backup Typical NetworkingTroubleshooting of HA technology

ObjectivesOn completion of this program, the participants will be able to:Understand advanced features and configuration of IPSec VPNUnderstand advanced features and configuration of L2TP over IPSec VPNUnderstand Scenarios of comprehensive VPN applicationsTroubleshooting of L2TP VPNTroubleshooting of IPSec VPNTroubleshooting of GRE VPN

ObjectivesOn completion of this program, the participants will be able to:Describe Advanced Firewall Security FeaturesUnderstand Firewall Reliability TechnologyUnderstand Virtual Firewall TechnologyUnderstand Basic Attack Defense Technologies on FirewallTroubleshooting of attack defenseTroubleshooting of IP-Car

ObjectivesUpon completion of this course, you will be able to:•Describe the principle for IDC security design•Describe the security plan for IDC design•Describe the ways to protect IDC security•Describe the security plan for IDC infrastructure•Describe the security plan for IDC network layer•Describe the security plan for IDC hosts and applicationsContents•Security issues for IDC and corresponding solutions•Architecture Design for IDC security•Best practice of IDC security solutions

ObjectivesOn completion of this program, the participants will be able to:•Have an overview of Huawei and Huawei enterprise BG•Master USG, NIP, SVN, Anti-DDoS products knowledge•Guide and sale Huawei security network products independently, and be able to make typical solutions to meet the customers’ general business needs.

E-learning Course


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Objectives:Upon completion of this course, you will be able to use the Presales toolintroduce：The aim of this is course is to teach you a better way to select and compare the right product over what our competitors is offering, calculate ROI & TCO and configure the product in a better way.

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经王锐确认，2015.9.30归档，因2015培训大纲无此项目

经王锐确认，2015.9.30归档，因2015培训大纲无此项目Released New E-Learning

No.

1 UC

2 CC

3 VC

4 IVS

No. Product

[UC]Sales Support 1 UC

2 UC

UC

[UC]Basic Technology 1 UC

2 UC

UC

3 UC

4 UC

[UC]Operation&Maintenance 1 UC

UC

UC

2 UC

3 UC

4 UC

5 UC

6 UC

7 UC

8 UC

【UC&C】E-Learning Courses & PDF Material List

Course sort/Product

line

【UC】Courses

【CC】Courses

No. Product

[CC]Sales Support 1 CC

[CC]Operation&Maintenance 1 CC

CC

2 CC

3 CC

4 CC

5 CC

6 CC

7 CC

8 CC

9 CC

10 CC

11 CC

12 CC

13 CC

14 CC

15 CC

[CC]Improve 1 CC

[CC]Basic Technology 1 CC

2 CC

3 CC

4 CC

5 CC

No. Product

[VC]Sales Support 1 VC

[VC]Operation&Maintenance 1 VC

VC

【VC】Courses

VC

VC

2 VC

3 VC

4 VC

[VC]Basic Technology 1 VC

VC

2 VC

3 VC

4 VC

5 VC

VC

6 VC

7 VC

8 VC

9 VC

[VC]Improve 1 VC

No. Product

[IVS]Operation&Maintenance 1 IVS

IVS

2 IVS

IVS

3 IVS

4 IVS

5 IVS

6 IVS

【IVS】Courses

Sales Support Basic Technology

QTY of Training courses Length(H) Length(H)

1 7.5 3 12

1 12 5 18.5

1 5 7 35.55

0 0 0 0

Course Name Language Course sort Course Content

HCS-Sales-UC&C Training English Sales Support

English Sales Support

HCS-Sales-UC&C English Sales Support

English Basic Technology

Fundamental of VoIP Technology (Fast-Track) English Basic Technology

Huawei eSpace UC Solution Introduction English Basic Technology



eSpace U1900 System Troubleshooting English

English

English

English

English

English

English

English

Huawei eSpace IPT System Troubleshooting Training English

English

【UC&C】E-Learning Courses & PDF Material List


【UC】Courses

Objectives: Upon completion of this course, you will be able to:1.know the huawei certification architecture2.Know the UC sales course 3.self introduction ,get to know each other.4.know why the market need unified communication 5.Know the benefict of unified communication6.Know the drivers of UC market7.Know the market trends of UC market8.Get the overview of huawei's UC solution9.Know what Huawei would offer in UC10.Get to know Huawei's UC solutions and products,know their features and highlights.11.Know the details about Huawei's UC products and solutions12.Know the Huawei's UC ArchitectureIntroduction:1.Introduction2.Why Unified Communications3.Business Drivers4.Trends5.Market6.UC Solution Overview7.Features and Highlights8.UC Products and Solution

Huawei Unified Communications Pre-sales Specialist Certification Training

Objectives:On completion of this program, the participants will be able to:Learn the market and trends of Unified CommunicationsMaster the features of Huawei Unified CommunicationsMaster the components and the main specifications of Huawei Unified CommunicationsLearn the typical network of Huawei Unified CommunicationsUnderstand successful cases of Huawei Unified CommunicationsLearn and introduce skillful Huawei Unified Communications to customersLearn the basic rule of Huawei Unified Communications and can give the basic quotation skill

ObjectivesUpon completion of this course, you will be able to:understand the basic information of HUAWEI UC&C productsContentsHUAWEI Unified Communications and Collaboration Sales Specialist Training V1.1 Narrated (Edwin Diender)02-HUAWEI UC Technologies and Standards Sales Specialist Training V1 0 narrated (Edwin Diender)03-HUAWEI VC Technologies and Standards Sales Specialist Training V1 0 narrated (Edwin Diender)

HCNA-UC-IHUCA Introducing Huawei Unified Communication Administration

Objectives: Upon completion of this course, you will be able to:1.Describe UC concept and development history2.Describe VoIP concept3.Distinguish VoIP and PSTN4.Describe VoIP key technology and protocol5.Describe UC basic application6.Describe Huawei eSpace UC solution7.Describe Huawei eSpace UC Architecture8.Describe Huawei eSpace UC devices portfolio and single products9.Operate Huawei eSpace UC basic application10.Describe Huawei eSpace UC installation and commissioning11.Perform eSpace U19XX series gateway operation12.Describe call flows in eSpace U19XX system13.Perform the primary configuration in EMS system14.Perform the primary configuration in EGW15.Perform the primary configuration in IAD16.Perform the primary configuration in IP phone17.Perform the primary configuration in AR G3 voice system18.Describe call flows in AR G3 voice system19.Perform the primary maintenance in AR G3 voice systemIntroduction:1.VoIP Foundation 2.VOIP Theories 3.Huawei IPT System 4.Huawei eSpace UC System

Objectives:Upon completion of this course, you will be able to:Understand traditional voice network;Understand the components, interfaces and signaling in the traditional voice network.

Content:1.TDM Network;2.TDM Signaling.

Objectives:Upon completion of this course, you will be able to:Understand the system architecture of eSpace UC solution;List various services provided in eSpace UC solution;Understand signaling and protocols used in eSpace UC solution;Understand the networking and application scenarios of eSpace UC solution.Content:1. eSpace UC Service Components;2. eSpace UC Management Components;3. eSpace UC Solution;4. eSpace UC Terminal;5. Data Bearer Layer.

HCNP-UC-HIPT Implementing Huawei IP Telephony Solutions

Objectives:On completion of this program, the participants will be able to:

Describe VoIP protocol used in eSpace U1900 /U2900system Describe eSpace U1900/U2900 system features …… Perform the fault location in eSpace U1900/U2900 system

Content:1.Huawei eSpace UC Solution2.Huawei U1900 Introduction and Deployment3.Huawei U1900 Operation4.Huawei U1900 Configuration5.Huawei U1900 Application6.Huawei U2900 Introduction7.Huawei U2900 Deployment and Redundance8.Huawei U2900 Operation9.Huawei U2900 Configuration10.Huawei U2900 Application

HCNP-UC (Fast Track) Implementing Huawei Unified Communication Solutions

ObjectivesOn completion of this program, the participants will be able to:Get familiar with eSpace UC2.2 solution.Know typical networks of eSpace UC2.2 solution.Understand interfaces and protocols of eSpace UC2.2 solution.Master functions of components in eSpace UC2.2 solution.Master eSpace IPT advanced call service configuration, including dual redundancy networking configuration and local regeneration service.Know the installation of ECS servers in eSpace UC solutionMaster eSpace ECS basic services configuration, including eSpace Desktop basic call, instant messaging, group service and voce meeting.Master eSpace ECS advanced services configuration, including multi-media conference service, corporate directory service and console service.Understand the advanced UC features, including extranet access of UC terminals, toll fraud prevention, unified message services, eSpace audio recorder and CDR service.Know eSpace UC2.2 routine maintenanceKnow eSpace UC2.2 system troubleshootingIn conclusion, you should be able to plan and deploy UC networks and products, to install, deploy, and maintain Huawei enterprise UC products, and to become a qualified IPUC engineer or system administrator.


ObjectivesUpon completion of this course, you will be able to:Diagnose the common faulty casesPerform troubleshooting of U1900ContentsEmergency Maintenance FlowTypical Fault AnalysisGet Technical Support

Huawei UC Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)


Objectives: Upon completion of this course, you will be able to:1.Describe UC V1.1 structure and application scenarios2.Master IP PBX hardware composition and functions,three or more Interfaces and protocols for IP PBX,IP PBX Basic Configuration,IP PBX Upgrade3.Master IAD hardware installation and configuration4.Master IP Phone features;Configure IP Phone ;Centralized configuration of IP Phones;5.Master Huawei enterprise UC 300 Solution Architecture, Huawei enterprise UC 300 installation and commissioning and Huawei enterprise UC 300 features6.Installation & configuration of eSpace through EMS, Commissioning of eSpace through EMS7.Master the following:Troubleshooting processes,Fault analysis UC solution for a typical networking scenario,Operation procedure of each module,Common faults dealing methodIntroduction:1.Introduce the basic principle of system and network structure.2.Introduce the basic features of Unified Communications.3.Introduce access devices such as IAD,and their operations。4.Introduce Terminal equipments such as IP phones, their operation and configuration.5.Introduce UC Network Management system installation.6.Introduce basic configuration skills for huawei UC and IPT solutions.

Huawei eSpace UC2.0 System Installation and Commissioning (Continuously updated)


ObjectivesUpon completion of this course, you will be able to:Describe some key connections between devices in the UC solutionContentsKey connections between devices in the UC solutionHuawei eSpace UC solution deployment and trouble

shooting TrainingOperation&Mainte

nance

ObjectivesUpon completion of this course, you will be able to:Master the troubleshooting processesMaster the fault analysisMaster the UC solution for a typical networking scenarioMaster the operation procedure of each moduleMaster the common faults dealing methodContentsTroubleshooting ProcessTypical UC networking and how it worksCollection and analysis of fault informationTypical failure case;

Huawei eSpace U1900 Voice System Basic Configuration and Operation



Describe the U1900 system composition Describe the U1900 system function …… Describe the classification of eSpace EMS system Perform eSpace EMS system configuration and maintenance

Contents:1.U1900 System Introduction2.U1900 System Configuration3.EGW Introduction，Configuration and Maintenance4.IAD Introduction and Installation，Configuration and Maintenance5.IP Phone Installation, Upgrade and Configuration7.eSpace EMS System Configuration and Maintenance

Huawei eSpace UC1.1 System Basic Configuration and Operation



Describe the UC1.1 system composition Describe the UC1.1 system function …… Describe the classification of IAD Describe IAD hardware architecture Perform IAD configuration Describe IP phone classification and function Describe IP phone installation, upgrade and Configuration

Contents:1.UC1.1 System Introduction2.U1900 System Introduction3.U1900 System Configuration4.UC1.1 System Configuration and Maintenance5.eSpace UMS System Installation, Operation and Maintenance6.eSpace UMS System Operation and Maintenanc7.EGW Configuration and Maintenance8.IAD Configuration and Maintenance9.IP Phone Installation, Upgrade and Configuration

Huawei eSpace UC2.0 System Basic Configuration and Operation



Describe the UC2.0 system composition Describe the UC2.0 system function …… Perform IAD configuration Describe the IP phone function Describe the classification of IP phone Perform IP phone installation and configuration

Contents:1.UC2.0 system Introduction2.U2900 System Introduction3.U2900 System Configuration4.U1900 System Introduction5.U1900 System Configuration6.UC2.0 System Configuration7.eSpace EMS System Configuration and Maintenance8.eSpace UMS System Operation and Maintenance9.EGW Configuration and Maintenance10.IAD Configuration and Maintenance11.IP Phone Installation, Upgrade and Configuration

Huawei eSpace U19XX/SoftCo Voice System Basic Configuration and Operation


ObjectivesOn completion of this program, the participants will be able to:Describe the U19XX/SoftCo system composition……Perform eSpace EMS system installationPerform eSpace EMS system configuration and maintenanceOperation&Mainte

nance

ObjectivesOn completion of this program, the participants will be able to:Know analog voice fundamentsKnow digital voice fundamentalsKnow signaling and protocols in VoIP networkDescribe U1900 Hardware Structure and ComponentsDescribe U1900 Software Architecture and ModulesAnalyze U1900 Call Process and FaultsIdentify IP phone registration faultsDescribe IP phone registration processExplain registration informationHandle registration faultsDescribe U1900 call troubleshooting processHandle routine call faults

Huawei eSpace UC System Configuration and Operation Training


ObjectivesOn completion of this program, the participants will be able to:• Describe the UC system solution• Describe the UC system function• Describe the classification of UC system• Describe the UC system capacity• Describe the UC system network architecture• Describe U1900 system positioning• Describe the U1900 system composition• Describe the hardware structure of U1900 system• Describe the U1900 system function and feature• Describe the U1900 system maintenance method• Describe the U1900 system technical specifications• Describe the concepts of prefix, office route, office route selection code• Perform U1900 system operation• Describe the configuration ways to U1900 system• Perform U1900 system user configuration• Perform U1900 system trunk configuration• Perform U1900 system service configuration• Describe the UC system solution• Describe the UC system function• Describe the classification of UC system• Describe the UC system capacity• Describe the UC system network architecture• Describe the concepts on voice-featured AR• Perform basic configuration on voice-featured AR• Describe the configuration methods of IAD• Perform the IAD maintenance• Perform the IAD security maintenance• Describe the difference between IP phone and traditional phone• Describe the IP phone function and feature• Perform the IP phone installation• Perform the IP phone upgrade• Perform the IP phone operation• Perform the IP phone configuration• Perform eSpace Desktop routine operation• Perform eSpace Desktop common setting• List UC system maintenance methods• Perform UC system maintenance• Perform UC system troubleshooting

【CC】Courses



Huawei CTI Platform Installation Training English

English

English

English

English

English

English

English

English

English

English

English

English

English

English

English

English Improve


Enterprise Contact Center Outbound Technology English Basic Technology






English

9000 Series HD Terminal Operation and Maintenance English

Huawei Contact Center Pre-Sales Specialist Certification Traning

ObjectivesOn completion of this program, the participants will be able to:Learn the market and trends of IP Contact CenterMaster the features of Huawei IP Contact CenterMaster the components and the main specifications of Huawei IP Contact CenterLearn the typical network of Huawei IP Contact CenterUnderstand successful cases of Huawei IP Contact CenterLearn and introduce skillful Huawei IP Contact Center to customersLearn the basic rule of Huawei IP Contact Center and can give the basic quotation skill


Objectives:Upon completion of this course, you will be able to: 1.Install eSpace CC box product2.Configure eSpace CC box product3.Describe eSpace CC security solution4.Operate eSpace CC monitoring systemIntroduction:1.CTI platform overview2.CTI logical structure and component3.Two node cluster switchover methodologies

Huawei IPCC Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)


Objectives: Upon completion of this course, you will be able to:1.Describe development step of Call Center2.Describe concept of IPCC3.Describe the architecture of IPCC 4.Describe the voice call flow of IPCC5.Describe UAP3300 structure,reatures6.Describe UAP3300 networking and 7.Describe UAP3300 Terminal System8.Describe Terminal Installation process and configruation9.Configure UAP3300 system,agent and terminal10.Configure prefix,trunk and resourec data11.Maintenance UAP3300,like routine maintence and emergency maintenance12.Configure VDN data of CTI platform.13.Describe iWeb system sturctuer and work process.14.Install and configrue iweb system15.Troubleshooting IVR ProblemIntroduction:1.Introduce the basic principle of system and network structure、 function and principle.2.Introduce the basic features of Huawei IPCC solution.3.Introduce Huawei IPCC solution's installation .4.Introduce basic configuration skills for huawei IPCC solutions.

Large-scale Enterprise (U29XX Gateway) Contact Center Management and Monitoring


ObjectivesUpon completion of this course, you will be able to:Describe enterprise communication conceptsDescribe IPCC concepts/ system architecture/multimedia features/outbound function/report function/QC function/monitoring function/agent ……Describe Huawei 3rd party voice recording platform integration principleDescribe Huawei screen recording system structureOperate Huawei web QC systemContentsIPCC System OverviewEnterprise Contact Center Agent OperationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Large-scale Enterprise (U29XX Gateway) Voice Contact Center Service Introduction, Configuration and Operation



Describe enterprise communication concepts Describe IPCC concepts …… Use monitoring platform monitoring IPCC components Describe Huawei VDN monitoring Use VDN monitoring console to monitor service Use management system client to monitor service

Training Content：IPCC System OverviewU29XX Series Gateway OverviewU29XX Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Large-scale Enterprise (U29XX Gateway) Outbound Contact Center Service Introduction, Configuration and Operation



Describe enterprise communication concepts Describe IPCC concepts …… Use VDN monitoring console to monitor service Use management system client to monitor service

Training Content：IPCC System OverviewU29XX Series Gateway OverviewU29XX Series Gateway System ConfigurationCTI Software SystemEnterprise Contact Center Outbound System OverviewEnterprise Contact Center Outbound Platform ConfigurationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Large-scale Enterprise (U29XX Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation



Describe enterprise communication concepts Describe IPCC concepts …… Describe Huawei VDN monitoring Use VDN monitoring console to monitor service Use management system client to monitor service

Training Content：IPCC System OverviewU29XX Series Gateway OverviewU29XX Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Multimedia TechnologyEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Large-scale Enterprise (U29XX Gateway) Contact Center Installation and Configuration



Describe enterprise communication concepts Describe IPCC concepts …… Implement CTI platform alarm handling Implement CTI platform troubleshooting Implement CTI platform emergency maintenance

Training Content：IPCC System OverviewU29XX Series Gateway Installation and ComissioningU29XX Series Gateway System ConfigurationCTI Software SystemCTI Platform InstallationCTI Platform Service CommissioningCTI Platform Maintenance and Troubleshooting

Large-scale Enterprise (U29XX Gateway) Contact Center Troubleshooting



Describe U29XX series gateway routine maintenance Describe U29XX series gateway common faults Analysis U29XX troubleshooting examples Use UAP series gateway troubleshooting tool Implement CTI platform alarm handling Implement CTI platform troubleshooting Implement CTI platform emergency maintenance

Training Content：U29XX Series Gateway Maintenance and TroubleshootingCTI Platform Maintenance and Troubleshooting

Large-scale Enterprise (U29XX Gateway) eSpace Contact Center Solution Deployment(Fast-Track)



Describe enterprise communication concepts Describe IPCC concepts …… Describe CTI two-cluster machine principle Describe NIRC principle Describe IPCC centralized networking and distributed networking

Training Content：IPCC System OverviewU29XX Series Gateway OverviewCTI Software SystemCTI Platform Service CommissioningCTI Network Design

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Management and Monitoring



Describe enterprise communication concepts Describe IPCC concepts Describe IPCC system architecture

…… Use iWeb report Use BIR report Describe Huawei 3rd party voice recording platform integration

principle Describe Huawei screen recording system structure Operate Huawei web QC system

Training Content：IPCC System OverviewEnterprise Contact Center Agent OperationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Voice Contact Center Service Introduction, Configuration and Operation



Describe enterprise communication concepts Describe IPCC concepts …… Describe CTI platform components’ function Use monitoring platform monitoring IPCC components Describe Huawei VDN monitoring Use VDN monitoring console to monitor service Use management system client to monitor service

Training Content：IPCC System OverviewUAP Series Gateway OverviewUAP Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Outbound Contact Center Service Introduction, Configuration and Operation



Describe enterprise communication concepts Describe IPCC concepts Describe IPCC system architecture …… Use monitoring platform monitoring IPCC components Describe Huawei VDN monitoring Use VDN monitoring console to monitor service Use management system client to monitor service

Training Content：IPCC System OverviewUAP Series Gateway OverviewUAP Series Gateway System ConfigurationCTI Software SystemEnterprise Contact Center Outbound System OverviewEnterprise Contact Center Outbound Platform ConfigurationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Multimedia Contact Center Service Introduction, Configuration and Operation



Describe enterprise communication concepts Describe IPCC concepts …… Describe Huawei VDN monitoring Use VDN monitoring console to monitor service Use management system client to monitor service

Training Content：IPCC System OverviewUAP Series Gateway OverviewUAP Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Multimedia TechnologyEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Installation and Configuration



Describe enterprise communication concepts Describe IPCC concepts …… Implement CTI platform alarm handling Implement CTI platform troubleshooting Implement CTI platform emergency maintenance

Training Content：IPCC System OverviewUAP Series Gateway Installation and ComissioningUAP Series Gateway System ConfigurationCTI Software SystemCTI Platform InstallationCTI Platform Service CommissioningCTI Platform Maintenance and Troubleshooting

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Trouble shooting



Describe UAP series gateway emergency maintenance Describe UAP series gateway common faults Implement UAP series gateway emergency maintenance Use UAP series gateway troubleshooting tool Implement CTI platform alarm handling Implement CTI platform troubleshooting Implement CTI platform emergency maintenance

Training Content：UAP Series Gateway Maintenance and TroubleshootingCTI Platform Maintenance and Troubleshooting

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) eSpace Contact Center Solution Deployment(Fast-Track)




Training Content:IPCC System OverviewUAP Series Gateway OverviewCTI Software SystemCTI Platform Service CommissioningCTI Network Design

Huawei eSpace Contact Center Customization Development Training

Objectives:Upon completion of this course, you will be able to：1. Master the configuration and open interface invocation of Huawei eSpace Contact Center products and solutions；2. Possess the capability to perform interoperability test and deliver value-added industry solutions according to customer’s needs.

Introduction:The course introduces the customization development of Huawei eSpace Contact Center products and solutions including Universal Access Platform (UAP), CTI Platform, Interactive Voice Response (IVR), eSpace Agent, Huawei Proactive System (HPS), Out Bound Server (OBS) and Reports.

HCNA-CC-IHCCA Introducing Huawei Contact Center Administration

ObjectivesOn completion of this program, the participants will be able to:Describe enterprise communication conceptsDescribe contact center concepts and development history……Describe Huawei 3rd Party Recording integration principleDescribe Huawei screen recording system principleUse Huawei Screen Recording SystemUse Huawei WEB QC consoleUse Huawei WEB monitoring consoleDescribe Contact Center development trend and cloud Contact Center


Describe Huawei outbound solution Describe OBS system Describe OBS system outbound policy Analyze predictive outgoing policy Describe Huawei HPS Describe HPS typical networking Describe HPS typical application Describe HPS development interface Describe HPS agent function Implement HPS system installation Create outbound policy Create outbound campaign Implement OBS configuration Implement outbound Implement OBS monitoring

Training Content：Enterprise Contact Center Outbound System OverviewEnterprise Contact Center Platform Configuration

Enterprise Contact Center IVR Process and Intelligent Routing Development


Describe Huawei IVR principle Describe Huawei IVR components and modules Describe intelligent routing concepts Describe Huawei process file development tool Use Huawei process file development tool Describe process file types and structure Describe process development procedure Analyze Contact Center automatic flow and intelligent routing

demand Design automatic voice process and intelligent routing process Development IVR scripts Test IVR process file Use IVR process file

Training Content：IVR Process and Intelligent Routing Development

Huawei IVR introduction Huawei IVR principle Common IVR process and intelligent routing process introduction Huawei IVR solution architecture Huawei IVR components and modules Huawei IVR function features Huawei IVR process development tool Process file types SCE IVR IDE IVR intelligent routing script development Demand analysis and examples Process design and examples Process development and examples Process online and Contact Center platform related configuration

Large-scale Enterprise (U29XX Gateway) Contact Center Design


Describe enterprise communication concepts Describe IPCC concepts…… Describe Huawei eSpace CC Box product series Describe CTI two-cluster machine principle Describe NIRC principle Describe IPCC centralized networking and distributed networking

Training Content:IPCC System OverviewU29XX Series Gateway OverviewLarge-scale Enterprise Contact Center Gateway NetworkingCTI Network Design

Small and Medium-sized Enterprise (UAP3300/UAP2100 Gateway) Contact Center Design



Training Content:IPCC System OverviewU29XX Series Gateway OverviewSmall-and-medium-sized Enterprise Contact Center Gateway NetworkingCTI Network Design

【VC】Courses

HUAWEI Teleprence and Videoconferencing Pre-sales Product Training

Overview：Huawei Telepresence and Videoconferencing Sales Training Course is a set of comprehensive courses which includes market, technologies&standards, Huawei's related products and solutions. The goal is to set up basic technical framework for Huawei's channel partners in this field.Goals：1.Know the basic technologies of Telepresence and Videoconferencing products2.Know Huawei's Telepresence and Videoconferencing solutions3.Know about market and trend of Telepresence and Videoconferencing4.Master the features of Telepresence and Videoconferencing products and solutions

Huawei Video Conference Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)


Objectives: Upon completion of this course, you will be able to:1.Know videoconferencing’s development2.Know the products and roadmap3.Know huawei videoconferencing solutions4.Know the successful stories5.Master how to install the hardware of 9000 series terminals.6.Master basic software functions of 9000 series terminals.7.Master daily maintenance of 9000 series terminals.8.Be aware of the components, functions, services and features of the 9610 , 96209.Grasp the installation and configuration of the whole system10.Grasp the maintenance of 9610, 9620,and know how to handle simple faults11.Understand the deployment of telepresence . 12.Grasp the hardware structure and basic requirement of the telepresence system.13.Grasp the conference control functions and maintenance of the telepresence system.14.Be aware of the basic function of SMC2.015.Grasp the basic use of SMC2.016.Be aware of the application scenario of SMC2.0Introduction:1.Introduce ViewPoint Video terminal's operation.2.Introduce ViewPoint 9610&9620 MCU's operation.3.Introduce SMC2.0's operation.4.Introduce Telepresence System's solution.5.Introduce basic configuration and maintenance skills for huawei viewpoint videoconferencing system.


Objectives: Upon completion of this course, you will be able to:1.Describe 9000series HD video conference terminal function feature2.Master 9000series HD video conference terminal principle3.Know 9000series HD video conference terminal related component4.Master 9000series HD video conference terminal hardware connection5.Master 9000series HD video conference terminal basic settings6.Master 9000series HD video conference terminal point-to-point conference operation7.Master 9000series HD video conference terminal multi-sites conference operation8.Master 9000series HD video conference terminal conference control9.Master 9000series HD video conference terminal advanced settings10.Master 9000series HD video conference terminal system troubleshooting methods11.Master 9000series HD video conference terminal software upgrade12.Know 9000series HD video conference terminal fault disposal typical casesIntroduction:1.9000 Series HD Terminal Introduction 0.5 working day 2.9000 Series HD Terminal Operation and Maintenance

English

English

English

English

TE30 Operation and Maintenance English








TP/RP Series Product Operation and Maintenance English Basic Technology

Videoconferencing Recording Solution English Basic Technology

Huawei Videoconferencing System English Basic Technology

HCNA-VC Career Certification V2.5 Training English Basic Technology

H.323 and SIP Protocol English Improve


English

English

English

HCS-Field-IVS training English

Basic operations of the eSpace IVS CS Client English

English

English

HCS-Field-IVS Training English

Video Conference System(9000 Series HD Terminal/MCU/SMC) Operation and Maintenance (Fast-Track)


ObjectivesOn completion of this program, the participants will be able to:Describe 9000series HD video conference terminal function featureMaster 9000series HD video conference terminal principleKnow 9000series HD video conference terminal related componentMaster 9000series HD video conference terminal hardware connectionKnow MCU structure composing Know MCU basic featureKnow MCU boards and subboardsKnow MCU typicalMaster MCU Web basic configurationMaster MCU outside GK scenario conference configurationMaster MCU built-in GK scenario conference configurationKnow MCU Web advanced settingsKnow SMC1.0 basic conceptDescribe SMC1.0 system structureMaster SMC1.0 principleMaster SMC1.0 main function

Video Conference System(9000 Series HD Terminal/MCU/SMC2.0) Operation and Maintenance


ObjectivesOn completion of this program, the participants will be able to:Know video conference communication basic knowledgeKnow video conference development process and tendDescribe Huawei Video Conference System Overview……Master SMC2.0 routine operationMaster SMC2.0 routine MaintenanceMaster SMC2.0 routine fault and exclude methods

Video Conference System(9000 Series HD Terminal/MCU/SMC1.0) Operation and Maintenance


ObjectivesOn completion of this program, the participants will be able to:Know video conference communication basic knowledgeKnow video conference development process and tend……Master SMC1.0system initiation configurationMaster SMC1.0 conference scheduleMaster SMC1.0 conference controlMaster SMC1.0 routine MaintenanceMaster SMC1.0 routine fault disposal

Video Conference System(9000 Series HD Terminal/MCU/SMC) Advanced Features Operation and Maintenance


ObjectivesOn completion of this program, the participants will be able to:Describe SIP protocol definitionDescribe SIP message concept and structureMaster SIP protocol call flowMaster SIP protocol typical application scenariosKnow optic basic knowledgeKnow acoustic basic knowledgeDescribe video conference decoration requirementsDescribe SEC2.0ARQagainst packet lost featureMaster multi-channel cascading, continuous presenceKnow video IVR featureMaster MCU backup modeMaster MCU two network cards ride modeDescribe Multicast featureKnow firewall basisDescribe video conference service firewall problemMaster video conference firewall traversal solutionMaster video conference system troubleshooting basic methodsMaster video conference system troubleshooting routine toolconfiguration video conference system routine command


ObjectivesOn completion of this program, the participants will be able to:Describe TE30 HD video conference terminal function featureMaster TE30 HD video conference terminal principleKnow TE30 HD video conference terminal related componentMaster TE30 HD video conference terminal hardware connectionMaster TE30 HD video conference terminal basic settingsMaster TE30 HD video conference terminal point-to-point conference operationMaster TE30 HD video conference terminal multi-sites conference operationMaster TE30 HD video conference terminal conference controlMaster TE30 HD video conference terminal advanced settingsMaster TE30 HD video conference terminal system troubleshooting methodsMaster TE30 HD video conference terminal software upgradeKnow TE30 HD video conference terminal fault disposal typical cases

HCNA-VC Huawei Certified Network Associate-Video Conference

Objectives：On completion of this program, the participants will be able to:Know video conference conceptKnow video conference development history and tendMaster video conference system structureMaster video conference pivotal information compression technologyKnow video conference related framework protocol Master SD terminal hardware interfaceMaster SD terminal hardware installationMaster SD terminal software basic functionMaster HD series terminal hardware interfaceMaster HD series terminal hardware installationMaster HD series terminal software basic operationsKnow MCU structure, function and featureMaster MCU installationMaster MCU basic data configurationKnow vSwitch System basic functionMaster vSwitch System installation and configurationMaster vSwitch System basic conceptUnderstand RM functionUnderstand RM structureUnderstand RM important conceptsMaster TP conference room deployment requirementsMaster TP system hardware structureMaster TP system conference control function

HCNP-VC Huawei Certified Network Professional-Video Conference（Fast-Track）

ObjectivesOn completion of this program, the participants will be able to:Master video conference schedule signaling flowMaster HD series terminal advanced settingsMaster HD series terminal software routine functionMaster HD series terminal routine MaintenanceKnow MCU composing and featureMaster MCU installation configuration methodsMaster MCU routine troubleshooting disposal methodsKnow vSwitch System basic component functionMaster vSwitch System advanced operationMaster vSwitch System routine fault disposal Master RM installation configuration Master RM routine fault disposalKnow MCU advanced featureMaster MCU advanced feature operation methodsMaster tri-screen TP system basic principleMaster tri-screen TP system troubleshooting methodsKnow video conference service firewall problemDescribe video conference service NATDescribe video conference firewall traversal

TelePresence(TP) and RoomPresence(RP) Series Technology Fundamental

ObjectivesOn completion of this program, the participants will be able to:Know Huawei TP basic featureKnow Huawei TP development and tendKnow Huawei TP series productKnow Huawei TP product principleKnow Huawei TP product structureDescribe Huawei TP application scenarios

Video Conference System(9000 Series HD Terminal/MCU/SMC) Technology Fundamental

ObjectivesOn completion of this program, the participants will be able to:Know video conference communication basic knowledgeKnow video conference development process and tendDescribe Huawei Video Conference System OverviewDescribe Huawei video conference technology innovationDescribe Huawei video conference solutionDescribe 9000series HD video conference terminal function featureMaster 9000series HD video conference terminal principleKnow 9000series HD video conference terminal related componentMaster 9000series HD video conference terminal hardware connectionKnow MCU structure composing Know MCU basic featureKnow MCU boards and subboardsKnow MCU typicalKnow SMC1.0basic conceptDescribe SMC1.0system structureMaster SMC1.0principleMaster SMC1.0main function

HCNP-VC-IHVCP Huawei Certified Network Professional-Video Conference - Introducing Huawei Video Conference H.323 and SIP Protocol

ObjectivesOn completion of this course, the participants will be able to:Describe H.323 protocol stack structure Describe H.323 protocol registration flow Master video conference schedule signaling flow Master routine signaling troubleshooting methodsDescribe SIP protocol definition Describe SIP message concept and structure Master SIP protocol call flow Master SIP protocol typical application scenarios

ContentH.323 ProtocolH.323protocol stack structure H.323protocol registration flow video conference schedule signaling flow SIP Protocol SIP protocol definition SIP protocol development process SIP protocol design principle SIP message concept and structure SIP protocol call flow SIP protocol typical application scenarios

HCNP-VC-IHVP Huawei Certified Network Professional-Video Conference - Implementing Huawei Advanced ViewPoint System

ObjectivesKnow optic basic knowledgeKnow acoustic basic knowledgeDescribe video conference decoration requirements Describe SEC2.0ARQ against packets lost feature Master multi-channel cascading, multi-group continuous presence Know video IVR feature Master MCU backup mode Master MCU network cards ride mode Describe feature Know firewall command Know video conference service problems under firewallMaster video conference firewall traversal solution Describe firewall routine cases analysis Master video conference system troubleshooting basic methods Master video conference system troubleshooting routine tool Master video conference system routine command

ContentVideo Conference Room Decoration IntegrationOptic basic knowledgeAcoustic basic knowledgevideo conference decoration requirements HD Series Video Conference Terminal-AdvancedHD Terminal conference control HD Terminal advanced feature Multipoint Control Unit -AdvancedMCU backup two network cards ride mode video IVRSMC System Advanced Multi-level conference Cascading conference site monitor Video Conference Product Advanced Featuresmulti-channel cascadingcontinuous presence Multicast conference Video conference firewall traversal solutionfirewall command video conference service problems under firewallvideo conference firewall traversal solution video conference product troubleshooting methodsvideo conference system troubleshooting basic methodsvideo conference system troubleshooting routine tool video conference system routine command

HCNP-VC-IHTP Huawei Certified Network Professional-Video Conference - Implementing Huawei TelePrecese System

ObjectivesKnow Huawei TP basic feature Know Huawei TP development and tendKnow Huawei TP series product Know Huawei TP product principle Know Huawei TP product structure Describe Huawei TP application scenarios Master Huawei TP convene conference operation Master Huawei TP conference control operation Master Huawei TP conference troubleshooting Maintenance Know Huawei TP series product software upgrade Know TP product fault classification Master TP product troubleshooting methodsDescribe TP product troubleshooting cases

ContentTP conference room cases TP conference room requirements scenarios problem TP product system structureTP principle TP installation and connection TP configuration and operation TP fault types TP troubleshooting methods TP troubleshooting cases

ObjectivesKnow Huawei TP basic feature Know Huawei TP development and tendKnow Huawei TP series product Know Huawei TP product principle Know Huawei TP product structure Describe Huawei TP application scenarios

ContentTP overview TP advantage TP solution introduction TP 1.0TP 2.0RP series TP TP structure optimizationTP application scenarios

ObjectivesOn completion of this program, the participants will be able to:Know about videoconferencing recording solutionKnow about videoconferencing recording solution related productsKnow about videoconferencing recording solution featuresLearn about Network Recording & Streaming ServerMaster Operation, Management and Maintenance

ObjectivesUpon completion of this course, you will be able to:Know H.323 protocol basic knowledge, H.323 protocol stack structure, Describe H.323 protocol registration flowMaster video conference schedule signaling flow, Master routine signaling troubleshooting methods, Master video conference system application scenariosContentsVideo conference definitionDevelopment & Trend of VideoconferenceBasic knowledge of H.323 protocol systemRegistration Signal FlowP2P Calling Signal FlowMCU Scheduling FlowVideoconference solution in Huawei

ObjectivesUpon completion of this course, you will be able to:Know Video Conference ConceptKnow Video Conference Development History and TrendKnow Video Conference Product PortfolioKnow Video Conference Technological InnovationKnow Videoconferencing Application ModesKnow Huawei Videoconferencing SolutionsKnow H.323 and SIP framework Protocol ConceptKnow H.323 Conference Scheduling FlowMaster HD terminal Roles and Product LinesMaster HD terminal Basic Work PrincipleMaster HD terminal Functions and FeaturesMaster HD terminal Hardware InterfacesMaster MCU Roles and Product LinesMaster MCU Basic Work PrincipleMaster MCU Functions and FeaturesMaster SMC Roles and Product LinesMaster SMC Architecture Master SMC Features and Benefits Know Huawei VC Interoperability with IBM SameTime Know Huawei MCU Interoperability With Skype Know Huawei MCU Interoperability With Other Vendors Know Huawei Video Conference system Design Master HD terminal Installation and Configuration Master MCU Installation and Configuration Master SMC Installation and Configuration Know TP Room Recommendations Master HD terminal Software Upgrade Master MCU Software Upgrade Master SMC Software Upgrade Mater Terminal Optimization & Tuning Master Basic Diagnostic Method Master Log Collection Know Troubleshooting strategies and Methodologies Master Event monitoring Master HD terminal troubleshooting method Master MCU troubleshooting method Master SMC troubleshooting methodContentsIntroduction to VideoconferencingHuawei Videoconference SystemHuawei Videoconference ApplicationIntroduction to VC Protocol SystemH.323 Conference Scheduling FlowHD terminals (roles and product lines)Huawei MCU (roles and product lines)Huawei SMC (roles and product lines)3rd party products integrationVideoconference system DesignConfiguring Huawei TerminalsConfiguring Huawei MCUConfiguring Huawei SMCTP Room recommendationsSoftware UpgradeTerminal Optimization & TuningDiagnosticsCollecting LogsTroubleshooting strategies and MethodologiesEvent monitoringTroubleshooting Terminals problemsTroubleshooting MCU problemsTroubleshooting SMC Problems

Objectives：On completion of this program, the participants will be able to:Know video conference conceptKnow video conference development history and tendMaster video conference system structure……Know vSwitch System basic functionMaster vSwitch System installation and configurationMaster vSwitch System basic conceptUnderstand RM functionUnderstand RM structureUnderstand RM important conceptsMaster TP conference room deployment requirementsMaster TP system hardware structureMaster TP system conference control function

【IVS】Courses

Huawei eSpace IVS System Configuration and Advanced Maintenance Training


ObjectivesOn completion of this program, the participants will be able to:Describe the media flow of eSpace IVS systemDescribe the control flow of eSpace IVS systemDescribe the network solution of eSpace IVS systemPerform configuration of eSpace IVS systemPerform business realization of eSpace IVS systemDescribe advanced features of eSpace IVS systemPerform configuration of eSpace IVS system advanced featuresPerform business realization of eSpace IVS system advanced featuresPerform hardware installation of eSpace IPCPerform docking platform of eSpace IPCPerform an upgrade of eSpace IPCPerform hardware installation of eSpace codecPerform docking platform of eSpace codecPerform an upgrade of eSpace codec

Huawei eSpace IVS system installation and commissioning Training


ObjectivesOn completion of this program, the participants will be able to:Describe the function of iDeploy toolsPerform operation of iDeploy toolsDescribe the function of PCGDescribe the function of SCUDescribe the function of DCGDescribe the function of MDUDescribe the function of MRUDescribe the function of MTUDescribe the function of MAUDescribe the function of SMUDescribe the function of OMUPerform installation of eSpace IVS systemPerform installation eSpace IPC

HUAWEI IVS System Operation and Maintenance Training


ObjectivesOn completion of this program, the participants will be able to:Describe IVS system architecture.Describe IVS system functions.Describe the service processing flow.List IVS system interfaces.Perform IVS system data configuration.Perform IVS system operation.Perform IVS routine maintenance.Check system status and identify system faults.Implement fault elimination operations


ObjectivesOn completion of this program, the participants will be able to:Describe the media flow of eSpace IVS systemDescribe the control flow of eSpace IVS systemDescribe the network solution of eSpace IVS systemPerform configuration of eSpace IVS systemPerform business realization of eSpace IVS systemDescribe features of eSpace NVR systemPerform configuration of eSpace NVR system


Objectives: This topic describes the typical operations performed by operators on the eSpace IVS in client/server (C/S) mode.Training Content:Monitoring Key Areas Using the Video WallViewing and Handling an AlarmViewing Recorded VideosUsing PTZ Control Functions to Handle Emergency EventsAdding and Monitoring Bookmarked Areas

Huawei eSpace IVS System Configuration and Advanced Maintenance Training


Objectives:Describe the media flow of eSpace IVS systemDescribe the control flow of eSpace IVS systemDescribe the network solution of eSpace IVS systemPerform configuration of eSpace IVS systemPerform business realization of eSpace IVS systemDescribe advanced features of eSpace IVS systemPerform configuration of eSpace IVS system advanced featuresPerform business realization of eSpace IVS system advanced featuresPerform hardware installation of eSpace IPCPerform docking platform of eSpace IPCPerform an upgrade of eSpace IPCPerform hardware installation of eSpace codecPerform docking platform of eSpace codecPerform an upgrade of eSpace codec

Contents:eSpace IVS clienteSpace IVS client overviewcompositions of eSpace IVS clienteSpace IVS system architectureeSpace IVS CS client introductioneSpace IVS BS client introductioneSpace IVS system protocolControl protocol introductionMedia protocol introductioneSpace IVS system network solutionNetwork solution introductioneSpace IVS system platform managementSystem configurationBusiness realizationeSpace IVS advanced featuresAdvanced features introductionAdvanced features configurationBusiness realization

Huawei eSpace IVS Service Management and Routine Maintenance Documentation


Objectives:eSpace IVS system protocoleSpace IVS system network solutionDescribe the function of eSpace IVS clientDescribe the components of eSpace IVS clientDescribe the system architecture of eSpace IVSOutline the function of eSpace IVS CS clientPerform login operation of eSpace IVS CS clientPerform live operation of eSpace IVS CS clientPerform map operation of eSpace IVS CS clientPerform record operation of eSpace IVS CS clientOutline the function of eSpace IVS BS clientPerform login operation of eSpace IVS BS clientPerform live operation of eSpace IVS BS clientPerform map operation of eSpace IVS BS clientPerform record operation of eSpace IVS BS clientPerform alarm operation of eSpace IVS BS clientPerform other operation of eSpace IVS BS client

Contents:eSpace IVS clienteSpace IVS client overviewcompositions of eSpace IVS clienteSpace IVS system architectureeSpace IVS CS client introductioneSpace IVS BS client introductioneSpace IVS system protocolControl protocol introductionMedia protocol introductioneSpace IVS system network solutionLogin operation of eSpace IVS CS clientLive operation of eSpace IVS CS clientMap operation of eSpace IVS CS clientRecord operation of eSpace IVS CS clientAlarm operation of eSpace IVS CS clientOther operation of eSpace IVS CS clientOperation of eSpace IVS CS client


Objectives:Know video surveillance systems at different development stages. Know typical video surveillance solutions.Know the architecture of Huawei's IVS Platform.Know typical networking modes.Know the OMU Web management systemknow how to configure and operate IVS system via OMU PortalKnow how to use the basic functions of eSpace IVS.Know how to add a camera to the IVS platform.Configure roles and users.Configure the recording system.Know the structure of the alarm system.Know the operation process of the alarm system.Deploy the eSpace IVS alarm system.Be familiar with typical troubleshooting cases.Know the classification, structure, and fittings of cameras.Know how to select appropriate cameras.Know Huawei IPC Series Products

Operation&Maintenance Plan&Design Improve General

Length(H) Length(H) QTY of Training courses

6 20.2 0 0 0 0

15 67.5 0 1 18 0

2 13.75 0 1 2.75 0

4 12.83 0 0 0 0

E-learning Course

Course Content Length(H) Links

7.5

3

9

1

1.5

2

0.3

2.8

0.1

0.4

4

5

5

5.5

E-learning Course

E-Learning Courses & PDF Material List




Objectives: Upon completion of this course, you will be able to:1.know the huawei certification architecture2.Know the UC sales course 3.self introduction ,get to know each other.4.know why the market need unified communication 5.Know the benefict of unified communication6.Know the drivers of UC market7.Know the market trends of UC market8.Get the overview of huawei's UC solution9.Know what Huawei would offer in UC10.Get to know Huawei's UC solutions and products,know their features and highlights.11.Know the details about Huawei's UC products and solutions12.Know the Huawei's UC ArchitectureIntroduction:1.Introduction2.Why Unified Communications3.Business Drivers4.Trends5.Market6.UC Solution Overview7.Features and Highlights8.UC Products and Solution

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Objectives:On completion of this program, the participants will be able

Learn the market and trends of Unified CommunicationsMaster the features of Huawei Unified CommunicationsMaster the components and the main specifications of Huawei Unified CommunicationsLearn the typical network of Huawei Unified CommunicationsUnderstand successful cases of Huawei Unified CommunicationsLearn and introduce skillful Huawei Unified Communications to customersLearn the basic rule of Huawei Unified Communications and can give the basic quotation skill

ObjectivesUpon completion of this course, you will be able to:understand the basic information of HUAWEI UC&C productsContentsHUAWEI Unified Communications and Collaboration Sales Specialist Training V1.1 Narrated (Edwin Diender)02-HUAWEI UC Technologies and Standards Sales Specialist Training V1 0 narrated (Edwin Diender)03-HUAWEI VC Technologies and Standards Sales Specialist Training V1 0 narrated (Edwin Diender)

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Objectives: Upon completion of this course, you will be able to:1.Describe UC concept and development history2.Describe VoIP concept3.Distinguish VoIP and PSTN4.Describe VoIP key technology and protocol5.Describe UC basic application6.Describe Huawei eSpace UC solution7.Describe Huawei eSpace UC Architecture8.Describe Huawei eSpace UC devices portfolio and single products9.Operate Huawei eSpace UC basic application10.Describe Huawei eSpace UC installation and commissioning11.Perform eSpace U19XX series gateway operation12.Describe call flows in eSpace U19XX system13.Perform the primary configuration in EMS system14.Perform the primary configuration in EGW15.Perform the primary configuration in IAD16.Perform the primary configuration in IP phone17.Perform the primary configuration in AR G3 voice system18.Describe call flows in AR G3 voice system19.Perform the primary maintenance in AR G3 voice systemIntroduction:1.VoIP Foundation 2.VOIP Theories 3.Huawei IPT System 4.Huawei eSpace UC System

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Objectives:Upon completion of this course, you will be able to:Understand traditional voice network;Understand the components, interfaces and signaling in the traditional voice network.

Content:1.TDM Network;2.TDM Signaling.

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Objectives:Upon completion of this course, you will be able to:Understand the system architecture of eSpace UC solution;List various services provided in eSpace UC solution;Understand signaling and protocols used in eSpace UC solution;Understand the networking and application scenarios of eSpace UC solution.Content:1. eSpace UC Service Components;2. eSpace UC Management Components;3. eSpace UC Solution;4. eSpace UC Terminal;5. Data Bearer Layer.


Describe VoIP protocol used in eSpace U1900 /U2900systemDescribe eSpace U1900/U2900 system features ……Perform the fault location in eSpace U1900/U2900 system

Content:1.Huawei eSpace UC Solution2.Huawei U1900 Introduction and Deployment3.Huawei U1900 Operation4.Huawei U1900 Configuration5.Huawei U1900 Application6.Huawei U2900 Introduction7.Huawei U2900 Deployment and Redundance8.Huawei U2900 Operation9.Huawei U2900 Configuration10.Huawei U2900 Application

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ObjectivesOn completion of this program, the participants will be able to:Get familiar with eSpace UC2.2 solution.Know typical networks of eSpace UC2.2 solution.Understand interfaces and protocols of eSpace UC2.2 solution.Master functions of components in eSpace UC2.2 solution.Master eSpace IPT advanced call service configuration, including dual redundancy networking configuration and local regeneration service.Know the installation of ECS servers in eSpace UC solutionMaster eSpace ECS basic services configuration, including eSpace Desktop basic call, instant messaging, group service and voce meeting.Master eSpace ECS advanced services configuration, including multi-media conference service, corporate directory service and console service.Understand the advanced UC features, including extranet access of UC terminals, toll fraud prevention, unified message services, eSpace audio recorder and CDR service.Know eSpace UC2.2 routine maintenanceKnow eSpace UC2.2 system troubleshootingIn conclusion, you should be able to plan and deploy UC networks and products, to install, deploy, and maintain Huawei enterprise UC products, and to become a qualified IPUC engineer or system administrator.

ObjectivesUpon completion of this course, you will be able to:Diagnose the common faulty casesPerform troubleshooting of U1900ContentsEmergency Maintenance FlowTypical Fault AnalysisGet Technical Support

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Objectives: Upon completion of this course, you will be able to:1.Describe UC V1.1 structure and application scenarios2.Master IP PBX hardware composition and functions,three or more Interfaces and protocols for IP PBX,IP PBX Basic Configuration,IP PBX Upgrade3.Master IAD hardware installation and configuration4.Master IP Phone features;Configure IP Phone ;Centralized configuration of IP Phones;5.Master Huawei enterprise UC 300 Solution Architecture, Huawei enterprise UC 300 installation and commissioning and Huawei enterprise UC 300 features6.Installation & configuration of eSpace through EMS, Commissioning of eSpace through EMS7.Master the following:Troubleshooting processes,Fault analysis UC solution for a typical networking scenario,Operation procedure of each module,Common faults dealing methodIntroduction:1.Introduce the basic principle of system and network structure.2.Introduce the basic features of Unified Communications.3.Introduce access devices such as IAD,and their operations。4.Introduce Terminal equipments such as IP phones, their operation and configuration.5.Introduce UC Network Management system installation.6.Introduce basic configuration skills for huawei UC and IPT solutions.

ObjectivesUpon completion of this course, you will be able to:Describe some key connections between devices in the UC solutionContentsKey connections between devices in the UC solution

ObjectivesUpon completion of this course, you will be able to:Master the troubleshooting processesMaster the fault analysisMaster the UC solution for a typical networking scenarioMaster the operation procedure of each moduleMaster the common faults dealing methodContentsTroubleshooting ProcessTypical UC networking and how it worksCollection and analysis of fault informationTypical failure case;

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Describe the U1900 system compositionDescribe the U1900 system function ……Describe the classification of eSpace EMS systemPerform eSpace EMS system configuration and maintenance

Contents:1.U1900 System Introduction2.U1900 System Configuration3.EGW Introduction，Configuration and Maintenance4.IAD Introduction and Installation，Configuration and Maintenance5.IP Phone Installation, Upgrade and Configuration7.eSpace EMS System Configuration and Maintenance

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Describe the UC1.1 system compositionDescribe the UC1.1 system function ……Describe the classification of IADDescribe IAD hardware architecturePerform IAD configurationDescribe IP phone classification and functionDescribe IP phone installation, upgrade and Configuration

Contents:1.UC1.1 System Introduction2.U1900 System Introduction3.U1900 System Configuration4.UC1.1 System Configuration and Maintenance5.eSpace UMS System Installation, Operation and Maintenance6.eSpace UMS System Operation and Maintenanc7.EGW Configuration and Maintenance8.IAD Configuration and Maintenance9.IP Phone Installation, Upgrade and Configuration

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Describe the UC2.0 system compositionDescribe the UC2.0 system function ……Perform IAD configurationDescribe the IP phone functionDescribe the classification of IP phonePerform IP phone installation and configuration

Contents:1.UC2.0 system Introduction2.U2900 System Introduction3.U2900 System Configuration4.U1900 System Introduction5.U1900 System Configuration6.UC2.0 System Configuration7.eSpace EMS System Configuration and Maintenance8.eSpace UMS System Operation and Maintenance9.EGW Configuration and Maintenance10.IAD Configuration and Maintenance11.IP Phone Installation, Upgrade and Configuration

clickObjectivesOn completion of this program, the participants will be able to:Describe the U19XX/SoftCo system composition

Perform eSpace EMS system installationPerform eSpace EMS system configuration and maintenance

ObjectivesOn completion of this program, the participants will be able to:Know analog voice fundamentsKnow digital voice fundamentalsKnow signaling and protocols in VoIP networkDescribe U1900 Hardware Structure and ComponentsDescribe U1900 Software Architecture and ModulesAnalyze U1900 Call Process and FaultsIdentify IP phone registration faultsDescribe IP phone registration processExplain registration informationHandle registration faultsDescribe U1900 call troubleshooting processHandle routine call faults

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Describe the UC system solutionDescribe the UC system functionDescribe the classification of UC systemDescribe the UC system capacityDescribe the UC system network architectureDescribe U1900 system positioningDescribe the U1900 system compositionDescribe the hardware structure of U1900 systemDescribe the U1900 system function and featureDescribe the U1900 system maintenance methodDescribe the U1900 system technical specificationsDescribe the concepts of prefix, office route, office route

selection codePerform U1900 system operationDescribe the configuration ways to U1900 systemPerform U1900 system user configurationPerform U1900 system trunk configurationPerform U1900 system service configurationDescribe the UC system solutionDescribe the UC system functionDescribe the classification of UC systemDescribe the UC system capacityDescribe the UC system network architectureDescribe the concepts on voice-featured ARPerform basic configuration on voice-featured ARDescribe the configuration methods of IADPerform the IAD maintenancePerform the IAD security maintenanceDescribe the difference between IP phone and traditional phoneDescribe the IP phone function and featurePerform the IP phone installationPerform the IP phone upgradePerform the IP phone operationPerform the IP phone configurationPerform eSpace Desktop routine operationPerform eSpace Desktop common settingList UC system maintenance methodsPerform UC system maintenancePerform UC system troubleshooting













12

0.5

2.7

4

5.5

5.5

8

8

1.5

3.5

4

5.5

5.5

6.5

4.5

1.5

3.5

18

12.5

1

2

1.5

1.5

E-learning Course


5

4

1.5

ObjectivesOn completion of this program, the participants will be able to:Learn the market and trends of IP Contact CenterMaster the features of Huawei IP Contact CenterMaster the components and the main specifications of Huawei IP Contact CenterLearn the typical network of Huawei IP Contact CenterUnderstand successful cases of Huawei IP Contact CenterLearn and introduce skillful Huawei IP Contact Center to customersLearn the basic rule of Huawei IP Contact Center and can give the basic quotation skill

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Objectives:Upon completion of this course, you will be able to: 1.Install eSpace CC box product2.Configure eSpace CC box product3.Describe eSpace CC security solution4.Operate eSpace CC monitoring systemIntroduction:1.CTI platform overview2.CTI logical structure and component3.Two node cluster switchover methodologies

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Objectives: Upon completion of this course, you will be able to:1.Describe development step of Call Center2.Describe concept of IPCC3.Describe the architecture of IPCC 4.Describe the voice call flow of IPCC5.Describe UAP3300 structure,reatures6.Describe UAP3300 networking and 7.Describe UAP3300 Terminal System8.Describe Terminal Installation process and configruation9.Configure UAP3300 system,agent and terminal10.Configure prefix,trunk and resourec data11.Maintenance UAP3300,like routine maintence and emergency maintenance12.Configure VDN data of CTI platform.13.Describe iWeb system sturctuer and work process.14.Install and configrue iweb system15.Troubleshooting IVR ProblemIntroduction:1.Introduce the basic principle of system and network structure、 function and principle.2.Introduce the basic features of Huawei IPCC solution.3.Introduce Huawei IPCC solution's installation .4.Introduce basic configuration skills for huawei IPCC solutions.

ObjectivesUpon completion of this course, you will be able to:Describe enterprise communication conceptsDescribe IPCC concepts/ system architecture/multimedia features/outbound function/report function/QC function/monitoring function/agent

Describe Huawei 3rd party voice recording platform integration principleDescribe Huawei screen recording system structureOperate Huawei web QC systemContentsIPCC System OverviewEnterprise Contact Center Agent OperationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Use monitoring platform monitoring IPCC componentsDescribe Huawei VDN monitoringUse VDN monitoring console to monitor serviceUse management system client to monitor service

Training Content：IPCC System OverviewU29XX Series Gateway OverviewU29XX Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Use VDN monitoring console to monitor serviceUse management system client to monitor service

Training Content：IPCC System OverviewU29XX Series Gateway OverviewU29XX Series Gateway System ConfigurationCTI Software SystemEnterprise Contact Center Outbound System OverviewEnterprise Contact Center Outbound Platform ConfigurationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Describe Huawei VDN monitoringUse VDN monitoring console to monitor serviceUse management system client to monitor service

Training Content：IPCC System OverviewU29XX Series Gateway OverviewU29XX Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Multimedia TechnologyEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Implement CTI platform alarm handlingImplement CTI platform troubleshootingImplement CTI platform emergency maintenance

Training Content：IPCC System OverviewU29XX Series Gateway Installation and ComissioningU29XX Series Gateway System ConfigurationCTI Software SystemCTI Platform InstallationCTI Platform Service CommissioningCTI Platform Maintenance and Troubleshooting

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Describe U29XX series gateway routine maintenanceDescribe U29XX series gateway common faultsAnalysis U29XX troubleshooting examplesUse UAP series gateway troubleshooting toolImplement CTI platform alarm handlingImplement CTI platform troubleshootingImplement CTI platform emergency maintenance

Training Content：U29XX Series Gateway Maintenance and TroubleshootingCTI Platform Maintenance and Troubleshooting

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Describe enterprise communication conceptsDescribe IPCC concepts ……Describe CTI two-cluster machine principleDescribe NIRC principleDescribe IPCC centralized networking and distributed networking

Training Content：IPCC System OverviewU29XX Series Gateway OverviewCTI Software SystemCTI Platform Service CommissioningCTI Network Design

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Describe enterprise communication conceptsDescribe IPCC conceptsDescribe IPCC system architecture

……Use iWeb reportUse BIR reportDescribe Huawei 3rd party voice recording platform integration

principleDescribe Huawei screen recording system structureOperate Huawei web QC system

Training Content：IPCC System OverviewEnterprise Contact Center Agent OperationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Describe CTI platform components’ functionUse monitoring platform monitoring IPCC componentsDescribe Huawei VDN monitoringUse VDN monitoring console to monitor serviceUse management system client to monitor service

Training Content：IPCC System OverviewUAP Series Gateway OverviewUAP Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC conceptsDescribe IPCC system architecture ……Use monitoring platform monitoring IPCC componentsDescribe Huawei VDN monitoringUse VDN monitoring console to monitor serviceUse management system client to monitor service

Training Content：IPCC System OverviewUAP Series Gateway OverviewUAP Series Gateway System ConfigurationCTI Software SystemEnterprise Contact Center Outbound System OverviewEnterprise Contact Center Outbound Platform ConfigurationEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Describe Huawei VDN monitoringUse VDN monitoring console to monitor serviceUse management system client to monitor service

Training Content：IPCC System OverviewUAP Series Gateway OverviewUAP Series Gateway System ConfigurationCTI Software SystemCTI Platform Service CommissioningEnterprise Contact Center Multimedia TechnologyEnterprise Contact Center Report Configuration and OperationEnterprise Contact Center QC Platform Configuration and OperationEnterprise Contact Center Monitoring Platform Operation

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Describe enterprise communication conceptsDescribe IPCC concepts ……Implement CTI platform alarm handlingImplement CTI platform troubleshootingImplement CTI platform emergency maintenance

Training Content：IPCC System OverviewUAP Series Gateway Installation and ComissioningUAP Series Gateway System ConfigurationCTI Software SystemCTI Platform InstallationCTI Platform Service CommissioningCTI Platform Maintenance and Troubleshooting

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Describe UAP series gateway emergency maintenanceDescribe UAP series gateway common faultsImplement UAP series gateway emergency maintenanceUse UAP series gateway troubleshooting toolImplement CTI platform alarm handlingImplement CTI platform troubleshootingImplement CTI platform emergency maintenance

Training Content：UAP Series Gateway Maintenance and TroubleshootingCTI Platform Maintenance and Troubleshooting

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Training Content:IPCC System OverviewUAP Series Gateway OverviewCTI Software SystemCTI Platform Service CommissioningCTI Network Design

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Objectives:Upon completion of this course, you will be able to：1. Master the configuration and open interface invocation of Huawei eSpace Contact Center products and solutions；2. Possess the capability to perform interoperability test and deliver value-added industry solutions according to customer’s needs.

Introduction:The course introduces the customization development of Huawei eSpace Contact Center products and solutions including Universal Access Platform (UAP), CTI Platform, Interactive Voice Response (IVR), eSpace Agent, Huawei Proactive System (HPS), Out Bound Server (OBS) and Reports.

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ObjectivesOn completion of this program, the participants will be able to:Describe enterprise communication conceptsDescribe contact center concepts and development history

Describe Huawei 3rd Party Recording integration principleDescribe Huawei screen recording system principleUse Huawei Screen Recording SystemUse Huawei WEB QC consoleUse Huawei WEB monitoring consoleDescribe Contact Center development trend and cloud Contact Center

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Describe Huawei outbound solutionDescribe OBS systemDescribe OBS system outbound policyAnalyze predictive outgoing policyDescribe Huawei HPSDescribe HPS typical networkingDescribe HPS typical applicationDescribe HPS development interfaceDescribe HPS agent functionImplement HPS system installationCreate outbound policyCreate outbound campaignImplement OBS configurationImplement outboundImplement OBS monitoring

Training Content：Enterprise Contact Center Outbound System OverviewEnterprise Contact Center Platform Configuration

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Describe Huawei IVR principleDescribe Huawei IVR components and modulesDescribe intelligent routing conceptsDescribe Huawei process file development toolUse Huawei process file development toolDescribe process file types and structureDescribe process development procedureAnalyze Contact Center automatic flow and intelligent routing

demandDesign automatic voice process and intelligent routing processDevelopment IVR scriptsTest IVR process fileUse IVR process file

Training Content：IVR Process and Intelligent Routing Development

Huawei IVR introductionHuawei IVR principleCommon IVR process and intelligent routing process introductionHuawei IVR solution architectureHuawei IVR components and modulesHuawei IVR function featuresHuawei IVR process development toolProcess file typesSCEIVR IDEIVR intelligent routing script developmentDemand analysis and examplesProcess design and examplesProcess development and examplesProcess online and Contact Center platform related configuration

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Describe enterprise communication conceptsDescribe IPCC concepts……Describe Huawei eSpace CC Box product seriesDescribe CTI two-cluster machine principleDescribe NIRC principleDescribe IPCC centralized networking and distributed networking

Training Content:IPCC System OverviewU29XX Series Gateway OverviewLarge-scale Enterprise Contact Center Gateway NetworkingCTI Network Design

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Training Content:IPCC System OverviewU29XX Series Gateway OverviewSmall-and-medium-sized Enterprise Contact Center Gateway NetworkingCTI Network Design

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Overview：Huawei Telepresence and Videoconferencing Sales Training Course is a set of comprehensive courses which includes market, technologies&standards, Huawei's related products and solutions. The goal is to set up basic technical framework for Huawei's channel partners in this field.

：1.Know the basic technologies of Telepresence and Videoconferencing products2.Know Huawei's Telepresence and Videoconferencing solutions3.Know about market and trend of Telepresence and Videoconferencing4.Master the features of Telepresence and Videoconferencing products and solutions

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Objectives: Upon completion of this course, you will be able to:1.Know videoconferencing’s development2.Know the products and roadmap3.Know huawei videoconferencing solutions4.Know the successful stories5.Master how to install the hardware of 9000 series terminals.6.Master basic software functions of 9000 series terminals.7.Master daily maintenance of 9000 series terminals.8.Be aware of the components, functions, services and features of the 9610 , 96209.Grasp the installation and configuration of the whole system10.Grasp the maintenance of 9610, 9620,and know how to handle simple faults11.Understand the deployment of telepresence . 12.Grasp the hardware structure and basic requirement of the telepresence system.13.Grasp the conference control functions and maintenance of the telepresence system.14.Be aware of the basic function of SMC2.015.Grasp the basic use of SMC2.016.Be aware of the application scenario of SMC2.0Introduction:1.Introduce ViewPoint Video terminal's operation.2.Introduce ViewPoint 9610&9620 MCU's operation.3.Introduce SMC2.0's operation.4.Introduce Telepresence System's solution.5.Introduce basic configuration and maintenance skills for huawei viewpoint videoconferencing system.

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Objectives: Upon completion of this course, you will be able to:1.Describe 9000series HD video conference terminal function feature2.Master 9000series HD video conference terminal principle3.Know 9000series HD video conference terminal related component4.Master 9000series HD video conference terminal hardware connection5.Master 9000series HD video conference terminal basic settings6.Master 9000series HD video conference terminal point-to-point conference operation7.Master 9000series HD video conference terminal multi-sites conference operation8.Master 9000series HD video conference terminal conference control9.Master 9000series HD video conference terminal advanced settings10.Master 9000series HD video conference terminal system troubleshooting methods11.Master 9000series HD video conference terminal software upgrade12.Know 9000series HD video conference terminal fault disposal typical casesIntroduction:1.9000 Series HD Terminal Introduction 0.5 working day 2.9000 Series HD Terminal Operation and Maintenance

























2

6

5

9.75

8

12.5

1

3.5

3

10

5

5

1.2

7.35

2.75

E-learning Course


0.13

4.6

2.5

5.6

ObjectivesOn completion of this program, the participants will be able to:Describe 9000series HD video conference terminal function featureMaster 9000series HD video conference terminal principleKnow 9000series HD video conference terminal related componentMaster 9000series HD video conference terminal hardware connectionKnow MCU structure composing Know MCU basic featureKnow MCU boards and subboardsKnow MCU typicalMaster MCU Web basic configurationMaster MCU outside GK scenario conference configurationMaster MCU built-in GK scenario conference configurationKnow MCU Web advanced settingsKnow SMC1.0 basic conceptDescribe SMC1.0 system structureMaster SMC1.0 principleMaster SMC1.0 main function

ObjectivesOn completion of this program, the participants will be able to:Know video conference communication basic knowledgeKnow video conference development process and tendDescribe Huawei Video Conference System Overview

Master SMC2.0 routine operationMaster SMC2.0 routine MaintenanceMaster SMC2.0 routine fault and exclude methods

ObjectivesOn completion of this program, the participants will be able to:Know video conference communication basic knowledgeKnow video conference development process and tend

Master SMC1.0system initiation configurationMaster SMC1.0 conference scheduleMaster SMC1.0 conference controlMaster SMC1.0 routine MaintenanceMaster SMC1.0 routine fault disposal

ObjectivesOn completion of this program, the participants will be able to:Describe SIP protocol definitionDescribe SIP message concept and structureMaster SIP protocol call flowMaster SIP protocol typical application scenariosKnow optic basic knowledgeKnow acoustic basic knowledgeDescribe video conference decoration requirementsDescribe SEC2.0ARQagainst packet lost featureMaster multi-channel cascading, continuous presenceKnow video IVR featureMaster MCU backup modeMaster MCU two network cards ride modeDescribe Multicast featureKnow firewall basisDescribe video conference service firewall problemMaster video conference firewall traversal solutionMaster video conference system troubleshooting basic methodsMaster video conference system troubleshooting routine toolconfiguration video conference system routine command

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ObjectivesOn completion of this program, the participants will be able to:Describe TE30 HD video conference terminal function featureMaster TE30 HD video conference terminal principleKnow TE30 HD video conference terminal related componentMaster TE30 HD video conference terminal hardware connectionMaster TE30 HD video conference terminal basic settingsMaster TE30 HD video conference terminal point-to-point conference operationMaster TE30 HD video conference terminal multi-sites conference operationMaster TE30 HD video conference terminal conference controlMaster TE30 HD video conference terminal advanced settingsMaster TE30 HD video conference terminal system troubleshooting methodsMaster TE30 HD video conference terminal software upgradeKnow TE30 HD video conference terminal fault disposal typical cases

Objectives：On completion of this program, the participants will be able to:Know video conference conceptKnow video conference development history and tendMaster video conference system structureMaster video conference pivotal information compression technologyKnow video conference related framework protocol Master SD terminal hardware interfaceMaster SD terminal hardware installationMaster SD terminal software basic functionMaster HD series terminal hardware interfaceMaster HD series terminal hardware installationMaster HD series terminal software basic operationsKnow MCU structure, function and featureMaster MCU installationMaster MCU basic data configurationKnow vSwitch System basic functionMaster vSwitch System installation and configurationMaster vSwitch System basic conceptUnderstand RM functionUnderstand RM structureUnderstand RM important conceptsMaster TP conference room deployment requirementsMaster TP system hardware structureMaster TP system conference control function

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ObjectivesOn completion of this program, the participants will be able to:Master video conference schedule signaling flowMaster HD series terminal advanced settingsMaster HD series terminal software routine functionMaster HD series terminal routine MaintenanceKnow MCU composing and featureMaster MCU installation configuration methodsMaster MCU routine troubleshooting disposal methodsKnow vSwitch System basic component functionMaster vSwitch System advanced operationMaster vSwitch System routine fault disposal Master RM installation configuration Master RM routine fault disposalKnow MCU advanced featureMaster MCU advanced feature operation methodsMaster tri-screen TP system basic principleMaster tri-screen TP system troubleshooting methodsKnow video conference service firewall problemDescribe video conference service NATDescribe video conference firewall traversal

ObjectivesOn completion of this program, the participants will be able to:Know Huawei TP basic featureKnow Huawei TP development and tendKnow Huawei TP series productKnow Huawei TP product principleKnow Huawei TP product structureDescribe Huawei TP application scenarios

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ObjectivesOn completion of this program, the participants will be able to:Know video conference communication basic knowledgeKnow video conference development process and tendDescribe Huawei Video Conference System OverviewDescribe Huawei video conference technology innovationDescribe Huawei video conference solutionDescribe 9000series HD video conference terminal function featureMaster 9000series HD video conference terminal principleKnow 9000series HD video conference terminal related componentMaster 9000series HD video conference terminal hardware connectionKnow MCU structure composing Know MCU basic featureKnow MCU boards and subboardsKnow MCU typicalKnow SMC1.0basic conceptDescribe SMC1.0system structureMaster SMC1.0principleMaster SMC1.0main function

ObjectivesOn completion of this course, the participants will be able to:Describe H.323 protocol stack structure Describe H.323 protocol registration flow Master video conference schedule signaling flow Master routine signaling troubleshooting methodsDescribe SIP protocol definition Describe SIP message concept and structure Master SIP protocol call flow Master SIP protocol typical application scenarios

ContentH.323 ProtocolH.323protocol stack structure H.323protocol registration flow video conference schedule signaling flow SIP Protocol SIP protocol definition SIP protocol development process SIP protocol design principle SIP message concept and structure SIP protocol call flow SIP protocol typical application scenarios

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ObjectivesKnow optic basic knowledgeKnow acoustic basic knowledgeDescribe video conference decoration requirements Describe SEC2.0ARQ against packets lost feature Master multi-channel cascading, multi-group continuous presence Know video IVR feature Master MCU backup mode Master MCU network cards ride mode Describe feature Know firewall command Know video conference service problems under firewallMaster video conference firewall traversal solution Describe firewall routine cases analysis Master video conference system troubleshooting basic methods Master video conference system troubleshooting routine tool Master video conference system routine command

ContentVideo Conference Room Decoration IntegrationOptic basic knowledgeAcoustic basic knowledgevideo conference decoration requirements HD Series Video Conference Terminal-AdvancedHD Terminal conference control HD Terminal advanced feature Multipoint Control Unit -AdvancedMCU backup two network cards ride mode video IVRSMC System Advanced Multi-level conference Cascading conference site monitor Video Conference Product Advanced Featuresmulti-channel cascadingcontinuous presence Multicast conference Video conference firewall traversal solutionfirewall command video conference service problems under firewallvideo conference firewall traversal solution video conference product troubleshooting methodsvideo conference system troubleshooting basic methodsvideo conference system troubleshooting routine tool video conference system routine command

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ObjectivesKnow Huawei TP basic feature Know Huawei TP development and tendKnow Huawei TP series product Know Huawei TP product principle Know Huawei TP product structure Describe Huawei TP application scenarios Master Huawei TP convene conference operation Master Huawei TP conference control operation Master Huawei TP conference troubleshooting Maintenance Know Huawei TP series product software upgrade Know TP product fault classification Master TP product troubleshooting methodsDescribe TP product troubleshooting cases

ContentTP conference room cases TP conference room requirements scenarios problem TP product system structureTP principle TP installation and connection TP configuration and operation TP fault types TP troubleshooting methods TP troubleshooting cases

ObjectivesKnow Huawei TP basic feature Know Huawei TP development and tendKnow Huawei TP series product Know Huawei TP product principle Know Huawei TP product structure Describe Huawei TP application scenarios

ContentTP overview TP advantage TP solution introduction

RP series TP TP structure optimizationTP application scenarios

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ObjectivesOn completion of this program, the participants will be able to:Know about videoconferencing recording solutionKnow about videoconferencing recording solution related productsKnow about videoconferencing recording solution featuresLearn about Network Recording & Streaming ServerMaster Operation, Management and Maintenance

ObjectivesUpon completion of this course, you will be able to:Know H.323 protocol basic knowledge, H.323 protocol stack structure, Describe H.323 protocol registration flowMaster video conference schedule signaling flow, Master routine signaling troubleshooting methods, Master video conference system application scenariosContentsVideo conference definitionDevelopment & Trend of VideoconferenceBasic knowledge of H.323 protocol systemRegistration Signal FlowP2P Calling Signal FlowMCU Scheduling FlowVideoconference solution in Huawei

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ObjectivesUpon completion of this course, you will be able to:Know Video Conference ConceptKnow Video Conference Development History and TrendKnow Video Conference Product PortfolioKnow Video Conference Technological InnovationKnow Videoconferencing Application ModesKnow Huawei Videoconferencing SolutionsKnow H.323 and SIP framework Protocol ConceptKnow H.323 Conference Scheduling FlowMaster HD terminal Roles and Product LinesMaster HD terminal Basic Work PrincipleMaster HD terminal Functions and FeaturesMaster HD terminal Hardware InterfacesMaster MCU Roles and Product LinesMaster MCU Basic Work PrincipleMaster MCU Functions and FeaturesMaster SMC Roles and Product LinesMaster SMC ArchitectureMaster SMC Features and BenefitsKnow Huawei VC Interoperability with IBM SameTimeKnow Huawei MCU Interoperability With SkypeKnow Huawei MCU Interoperability With Other VendorsKnow Huawei Video Conference system DesignMaster HD terminal Installation and ConfigurationMaster MCU Installation and ConfigurationMaster SMC Installation and ConfigurationKnow TP Room RecommendationsMaster HD terminal Software UpgradeMaster MCU Software UpgradeMaster SMC Software UpgradeMater Terminal Optimization & TuningMaster Basic Diagnostic MethodMaster Log CollectionKnow Troubleshooting strategies and MethodologiesMaster Event monitoringMaster HD terminal troubleshooting methodMaster MCU troubleshooting methodMaster SMC troubleshooting methodContentsIntroduction to VideoconferencingHuawei Videoconference SystemHuawei Videoconference ApplicationIntroduction to VC Protocol SystemH.323 Conference Scheduling FlowHD terminals (roles and product lines)Huawei MCU (roles and product lines)Huawei SMC (roles and product lines)3rd party products integrationVideoconference system DesignConfiguring Huawei TerminalsConfiguring Huawei MCUConfiguring Huawei SMCTP Room recommendationsSoftware UpgradeTerminal Optimization & TuningDiagnosticsCollecting LogsTroubleshooting strategies and MethodologiesEvent monitoringTroubleshooting Terminals problemsTroubleshooting MCU problemsTroubleshooting SMC Problems

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Objectives：On completion of this program, the participants will be able to:Know video conference conceptKnow video conference development history and tendMaster video conference system structure

Know vSwitch System basic functionMaster vSwitch System installation and configurationMaster vSwitch System basic conceptUnderstand RM functionUnderstand RM structureUnderstand RM important conceptsMaster TP conference room deployment requirementsMaster TP system hardware structureMaster TP system conference control function

clickObjectivesOn completion of this program, the participants will be able to:Describe the media flow of eSpace IVS systemDescribe the control flow of eSpace IVS systemDescribe the network solution of eSpace IVS systemPerform configuration of eSpace IVS systemPerform business realization of eSpace IVS systemDescribe advanced features of eSpace IVS systemPerform configuration of eSpace IVS system advanced featuresPerform business realization of eSpace IVS system advanced featuresPerform hardware installation of eSpace IPCPerform docking platform of eSpace IPCPerform an upgrade of eSpace IPCPerform hardware installation of eSpace codecPerform docking platform of eSpace codecPerform an upgrade of eSpace codec

ObjectivesOn completion of this program, the participants will be able to:Describe the function of iDeploy toolsPerform operation of iDeploy toolsDescribe the function of PCGDescribe the function of SCUDescribe the function of DCGDescribe the function of MDUDescribe the function of MRUDescribe the function of MTUDescribe the function of MAUDescribe the function of SMUDescribe the function of OMUPerform installation of eSpace IVS systemPerform installation eSpace IPC

ObjectivesOn completion of this program, the participants will be able to:Describe IVS system architecture.Describe IVS system functions.Describe the service processing flow.List IVS system interfaces.Perform IVS system data configuration.Perform IVS system operation.Perform IVS routine maintenance.Check system status and identify system faults.Implement fault elimination operations

ObjectivesOn completion of this program, the participants will be able to:Describe the media flow of eSpace IVS systemDescribe the control flow of eSpace IVS systemDescribe the network solution of eSpace IVS systemPerform configuration of eSpace IVS systemPerform business realization of eSpace IVS systemDescribe features of eSpace NVR systemPerform configuration of eSpace NVR system

Objectives: This topic describes the typical operations performed by operators on the eSpace IVS in client/server (C/S) mode.Training Content:Monitoring Key Areas Using the Video WallViewing and Handling an AlarmViewing Recorded VideosUsing PTZ Control Functions to Handle Emergency EventsAdding and Monitoring Bookmarked Areas

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Objectives:Describe the media flow of eSpace IVS systemDescribe the control flow of eSpace IVS systemDescribe the network solution of eSpace IVS systemPerform configuration of eSpace IVS systemPerform business realization of eSpace IVS systemDescribe advanced features of eSpace IVS systemPerform configuration of eSpace IVS system advanced featuresPerform business realization of eSpace IVS system advanced featuresPerform hardware installation of eSpace IPCPerform docking platform of eSpace IPCPerform an upgrade of eSpace IPCPerform hardware installation of eSpace codecPerform docking platform of eSpace codecPerform an upgrade of eSpace codec

Contents:eSpace IVS clienteSpace IVS client overviewcompositions of eSpace IVS clienteSpace IVS system architectureeSpace IVS CS client introductioneSpace IVS BS client introductioneSpace IVS system protocolControl protocol introductionMedia protocol introductioneSpace IVS system network solutionNetwork solution introductioneSpace IVS system platform managementSystem configurationBusiness realizationeSpace IVS advanced featuresAdvanced features introductionAdvanced features configurationBusiness realization

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Objectives:eSpace IVS system protocoleSpace IVS system network solutionDescribe the function of eSpace IVS clientDescribe the components of eSpace IVS clientDescribe the system architecture of eSpace IVSOutline the function of eSpace IVS CS clientPerform login operation of eSpace IVS CS clientPerform live operation of eSpace IVS CS clientPerform map operation of eSpace IVS CS clientPerform record operation of eSpace IVS CS clientOutline the function of eSpace IVS BS clientPerform login operation of eSpace IVS BS clientPerform live operation of eSpace IVS BS clientPerform map operation of eSpace IVS BS clientPerform record operation of eSpace IVS BS clientPerform alarm operation of eSpace IVS BS clientPerform other operation of eSpace IVS BS client

Contents:eSpace IVS clienteSpace IVS client overviewcompositions of eSpace IVS clienteSpace IVS system architectureeSpace IVS CS client introductioneSpace IVS BS client introductioneSpace IVS system protocolControl protocol introductionMedia protocol introductioneSpace IVS system network solutionLogin operation of eSpace IVS CS clientLive operation of eSpace IVS CS clientMap operation of eSpace IVS CS clientRecord operation of eSpace IVS CS clientAlarm operation of eSpace IVS CS clientOther operation of eSpace IVS CS clientOperation of eSpace IVS CS client

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Objectives:Know video surveillance systems at different development stages. Know typical video surveillance solutions.Know the architecture of Huawei's IVS Platform.Know typical networking modes.Know the OMU Web management systemknow how to configure and operate IVS system via OMU PortalKnow how to use the basic functions of eSpace IVS.Know how to add a camera to the IVS platform.Configure roles and users.Configure the recording system.Know the structure of the alarm system.Know the operation process of the alarm system.Deploy the eSpace IVS alarm system.Be familiar with typical troubleshooting cases.Know the classification, structure, and fittings of cameras.Know how to select appropriate cameras.Know Huawei IPC Series Products

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General


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E-learning Course PDF Material Update Time Update Content

privilege Links Month.Year Detail


May.2015 Release new PDF Material

Channel Partner Level Sept.2015

Career Certification Level Dec-14 PDF update to v.2.5

Free

Jan-15 E-Learning Course archived


Free

Channel Partner Level Jan-15 E-Learning Course archived

Free Jan-15 E-Learning Course archived


Free

Free

Free

Free

Sept.2015 Release new PDF Material


ClickAug.2015July.2015

Release new PDF MaterialReleased New E-Learning

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2015.9.15 下线业务贺劲确认与另外一门重复、归档

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ClickMay.2015Dec.2014

Release V2.5 PDFPDF update to v.2.5()

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clickSept.2015July.2015

Released New E-LearningRelease new PDF Material

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Career Certification Level Sept.2014 Released V2.5 PDF





E-learning Course Update Time Update Content





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PDF Material

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February.2014Jan-2015

PDF archivedE-Learning Course archived








Career Certification Level Dec-14 PDF update to v.2.5

Oct.2014 E-Learning Course archived





Career Certification Level Jan.2015


Free

Free Jun-15


E-learning Course Update Time Update Content


February.2014 Course archived

Oct.2014 Released to V1.0 PDF

Free



Free





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经文川确认，2015年1月下线

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PDF Material

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ClickJan.2015Oct.2014

Released New E-LearningReleased to V1.0 PDF

















下线业务贺劲确认与另外一门重复、归档

2015年1月下线

2015年8月教材与E-learning课程合并

No.

Sales Support


1 2 1.25

2 Storage 3 9

3 Server 1 10

4 0 0

5 Others 1 1

No. Product Course Name Language

1 English

English

2 English

3 English

1 English

English

2 English

3 English

4 FusionSphere V100R003C00 Installation English

5 English

6 English

7 English

8 English

9 FusionSphere 3.1 Security Group Feature English

10 FusionSphere 3.1 Load Balancing Feature English

11 English

12 English

1 English

【IT】E-Learning Courses & PDF Material List


Cloud Computing

Network Energy

【Cloud Computing】Courses

[cloud computing] Sales Support

Cloud Computing

HUAWEI Desktop Cloud M1 Pre-sales Product Training

Cloud Computing

HUAWEI Cloud Pre-sales Specialist Certification Training

Cloud Computing

Huawei IT Cloud Pre-sales Specialist Certification Training

Cloud Computing

HCS-Sales-IT-Fundamentals for channel partners-Ronald Wright

[cloud computing] Operation&Maintenance

Cloud Computing

FusionCloud Desktop (Standard) V100R005C10 Service Provisioning

Cloud Computing

CloudStor(CSSCSE) Cloud Storage Deployment and Management Training(Fast-Track)

Cloud Computing

FusionCloud Desktop (Standard) V100R005C10 Software Installation

Cloud Computing

FusionSphere V100R003C00 Service Provisioning and Maintenance

Cloud ComputingCloud Computing

FusionCube V100R002C00 Service Provisioning and Maintenance

Cloud Computing

FusionCube V100R002C00 Installation and Function Overview

Cloud Computing

FusionCompute 3.1 Installation, Configuration, and Basic Service Provisioning

Cloud Computing

FusionManager 3.1 Installation, Configuration, and Service Provisioning

Cloud ComputingCloud ComputingCloud Computing

FusionCloud Desktop (Standard) V100R005C20 Software Installation

Cloud Computing

FusionCloud Desktop (Standard) V100R005C20 Service Provisioning

[cloud computing] Basic Technology

Cloud Computing

HCNA-BCCP Huawei Certified Network Associate-Building Cloud Computing Platform


1 Storage HUAWEI S2200T Pre-sales Product Training

2 Storage

3 Storage

1 Storage English

2 Storage English

3 Storage English

4 Storage English

5 Storage English

6 Storage English

7 Storage English

8 Storage English

9 Storage Enterprise Intelligent Storage System English

10 Storage OceanStor 9000 installation English

11 Storage OceanStor 9000 principles for key Features English

12 Storage HCNA storage 3.0 TTT training English

13 Storage English

14 Storage English

1 Storage English

2 Storage English

3 Storage English

4 Storage English

5 Storage English

6 Storage English

7 Storage English

8 Storage English

9 Storage English

10 Storage English

11 Storage English

【Storage】Courses

[Storage]Sales Support English

HUAWEI OceanStor Dorado2100 Pre-Sales Product Training English

HUAWEI Storage Pre-sales Specialist Certification Training English

[Storage]Basic Technology

HCNA-Storage-BSSN- Building the Structure of Storage NetworkHCNP-Storage(V2.0)-CBDS Huawei Certified Network Professional - Constructing Big Data SolutionHCNP-Storage(V2.0)-CUSN Constructing Unified Storage Network TrainingHCNP-Storage(V2.0)-CDPS Constructing Data Protection System TrainingHCNP-Storage(V2.5)-CDPS Huawei Certified Network Professional - Constructing Data Protection SystemHCNP-Storage(V2.5)-CBDS Huawei Certified Network Professional - Constructing Big Data SolutionHCNP-Storage(V2.5)-CUSN Huawei Certified Network Professional - Constructing Unified Storage NetworkHuawei Storage Technology Foundation Training

HCNA-Storage(V3.0)- BSSN Huawei Certified Network Associate - Build Storage System NetworkOceanStor 9000 Storage System Deployment and Management Training

[Storage]Operation&Maintenance

Huawei IT S2200T Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Huawei IT S2600T Product Operation and Maintenance Training( Including Installation and Basic Commissioning training)（Fast-track）Huawei IT S5500T Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Huawei IT S5600T&S5800T&S6800T Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Huawei N8500 Clustered NAS Storage System Operation and Maintenance Training (Basic Services Configuration)Huawei T Series Storage System Configuration Training (Basic Services & Value-added Services Configuration)OceanStor Dorado2100 G2 Storage System Installation & Debugging Training(Parts Installation and Replacement)OceanStor Dorado2100 G2 Storage System Installation & Debugging Training(Hardware Description & Cabling)Huawei T Series V200R001 Storage System Configuration Training (Basic Services & Value-added Services Configuration)Huawei Dorado2100 G2 Storage System Operation and Maintenance Training (Basic Services Configuration)Huawei HDP3500E Configuration Training (Basic Services & Value-added Services Configuration)

12 Storage English

13 Storage OceanStor T Series Troubleshooting English

Storage English

14 Storage English

15 Storage English

16 Storage English

17 Storage English

18 Storage English

19 Storage English

20 Storage English

21 Storage English

22 Storage English

23 Storage English

24 Storage English

25 Storage English

26 Storage English

27 Storage English

28 Storage English


1 Server English

2 Server HCS-Field-Server Training English

1 Server English

2 Server English

Server English

3 Server English

4 Server English

5 Server English

6 Server English

OceanStor HDP3500E G3 Installation & Commissioning Training (Hardware Installation & Parts Replacement)

UDS Mass Storage Deployment and Management TrainingVTL6900 Virtual Tape Library System Deployment and Management TrainingHDP3500E Backup System Deployment and Management TrainingT seriesV2 (55T/56T/58T/68T) High-end Storage System Deployment and Management TrainingT seriesV1 (22T/26T/55T/56T/58T/68T) Storage Array Deployment and Management TrainingT seriesV1 (22T/26T/55T/56T/58T/68T) Storage Array Deployment and Management Training (Fast-Track)OceanStor VTL6900 V100R005 Virtual Tape Library Configuration TrainingOceanStor VTL6900 V100R005 Virtual Tape Library Hardware Description & Cabling TrainingOceanStor VTL6900 V100R005 Virtual Tape Library Hardware Installation TrainingOceanStor VTL6900 V100R005 Virtual Tape Library Parts Replacement TrainingOceanStor Enterprise Unified Storage Features Configuration MultimediaOceanStor Enterprise Unified Storage V3 series products multimedia trainingOceanStor Enterprise Converged Storage V3R2 series products multimedia trainingOceanStor ReplicationDirector V100R003C00 Configuration MultimediaOceanStor 9000 C72 & High-Density Controller Enclosure Hardware MultimediaOceanStor Backup Software V100R002C00 eBackup Backup and Restore Configuration Multimedia 01

【Server】Courses

[Server]Sales Support

HUAWEI Server Pre-sales Specialist Certification Training

[Server]Operation&Maintenance

Huawei IT E6000 V1 Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Huawei IT RH2285 V1 Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Huawei IT RH2488 Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Huawei IT X6000 V1 Product Operation and Maintenance Training(Including Installation and Basic Commissioning training)（Fast-track）Tecal RH2285H V2 Server V100R002 Hardware Description, Installation &Parts Replacement TrainingE6000 V2 Series Blade Server Deployment and Management TrainingRH Series Rack Server Deployment and Management Training

7 Server English

8 Server English

9 Server English

10 Server English

11 Server X6800 Server Hardware Multimedia English

12 Server RH8100 V3 Server Hardware Multimedia English


1 HCS-Field-UPS Training English

2 HCS-Presales-UPS Training English


1 Others Huawei IT Pre-sale Tools-Kit Introduction English

X6000 V2 Series Server Deployment and Management TrainingE9000 V2 Deployment and Management TrainingTecal E9000 Converged Infrastructure Blade Server V100R001 Hardware Description,Installation &Parts Replacement TrainingHCS-Field-Server V2.0 (Huawei Certified Field Specialist -Server)

【Network Energy】Courses

[Network Energy] Basic Technology

Network EnergyNetwork Energy

【Others】Courses

[Others] Sales Support


0 0 12 8.1 0 0 0 0

7 39.55 23 27.25 0 0 0 0

0 0 8 18 0 0 0 0

1 40 0 0 0 0 0 0

0 0 0 0 0 0 0 0

E-learning Course

Course sort Course Content

Sales Support 0.5

Sales Support 2

Sales Support

Sales Support 0.75

0.5

1.2

0.5

0.5

0.5

0.5

0.4

2

0.1

0.2

1.2

0.5

Basic Technology

【IT】E-Learning Courses & PDF Material List


Length(H)


Length(H)


Length(H)


Length(H)

【Cloud Computing】Courses

Length(H)

Target: Through the training, learners are expected to:Understand the advantages of using VDI and be able to introduce proficiently the mini VDI solutions of Huawei to customersBrief Introduction: HUAWEI Desktop Cloud M1 Pre-sales Product Training Materials is an integrated curriculum of scenarios analysis, introduction of basic technologies,related products and solutions of Huawei with the purpose of the establishment of basic technological frame in the computing field and the grip of related VDI products at the same time for our channel partners.

Objectives:completion of this program, the participants will be able to:1. Have an overview of Huawei and Huawei enterprise BG2. Master products knowledgeGuide and sale Huawei IT Cloud products independently, and be able to make typical solutions to meet the customers' s general business needsContents：This training includes:1. HUAWEI FusionSphere Pre-sales Specialist Training

ObjectivesOn completion of this program, the participants will be able to:Have an overview of Huawei and Huawei enterprise BGMaster products knowledgeGuide and sale Huawei IT Cloud products independently, and be able to make typical solutions to meet the customers' s general business needs

ObjectivesUpon completion of this course:the trainess will understand the basic information of HUAWEI IT , then can better sell HUAWEI IT productsOperation&Maintenan

ce

ObjectivesUpon completion of this course, you will be able to: understand the functions and principles of Huawei FusionAccess service provisioning create network resources, VM users, and template VMs install and configure VMs, as well as create templates and perform service provisioning ContentsService provisioning functions and principles How to create network resources How to create VM users How to create VM templates How to provision VMs.


ObjectivesOn completion of this program, the participants will be able to:Describe CloudStor product type, position, hardware and software components, application scenario……Know CSS/CSE operation and managementKnow CSS/CSE service characteristicsKnow CSS/CSE service characteristics configuration method and stepsKnow CSS/CSE maintenance toolKnow CSS/CSE routine maintenance methodKnow CSS/CSE maintenance process and notice


ObjectivesUpon completion of this course, you will be able to: install each FusionAccess component and perform initial configuration for FusionAccess. ContentsIntroduction to FusionAccess and the functions of each FusionAccess component How to install FusionAccess components How to perform Initial configuration for FusionAccess


ObjectivesUpon completion of this course, you will be able to perform service provisioning for FusionSphere in typical application scenarios and perform basic maintenance operations on FusionSphere. Contents1. Service provisioning process and operations for FusionSphere in typical application scenarios2. FusionSphere management portal and basic maintenance functions


ObjectivesUpon completion of this course, you will be able to perform software installation and deployment for the FusionSphere solution. Contents1. FusionSphere basic concepts and characteristics2. FusionCompute installation and configuration3. FusionManager installation and deploymentOperation&Maintenan

ce

ObjectivesUpon completion of this course, you will be able to perform service provisioning for FusionCube in typical application scenarios and perform basic maintenance operations on FusionCube. Contents1. Service provisioning process and operations for FusionCube in typical application scenarios2. FusionCube management portal and basic maintenance functions


ObjectivesUpon completion of this course, you will be able to perform hardware installation after FusionCube is delivered to a site in a cabinet and perform initial software configuration for pre-installed FusionCube. Contents1. FusionCube characteristics and key features2. Hardware installation after FusionCube is delivered to a site in a cabinet3. Initial software configuration for pre-installed FusionCube


Objectives: Upon completion of this course, you will be able to install and configure FusionCompute, and create VMs on the FusionCompute portal.

Content:1. FusionCompute working principles2. FusionCompute installation preparation3. FusionCompute installation and configuration4. VM creation on the FusionCompute portal


Objectives: Upon completion of this course, you will be able to install and configure FusionManager and provision services on the FusionManager portal in different application scenarios.

Content:1. FusionManager working principles2. FusionManager installation preparation3. FusionManager installation and configuration4. Service provisioning on the FusionManager portal in different application scenarios


Objectives: Upon completion of this course, you will be able to create a security group, add security group rules, and add VMs to the security group on the FusionManager portal. Content:Uses an example to describes how to use a security group.


Objectives: Upon completion of this course, you will be able to create a VLB for a VM on the FusionManager portal.Content:Uses an example to describes how to use a VLB.Operation&Maintenan

ce

ObjectivesUpon completion of this course, you will be able to:•be able to install each FusionAccess component and perform initial configuration for FusionAccess.Contents•Introduction to FusionAccess and the functions of each FusionAccess component.•How to install FusionAccess components.•How to create VM users.•How to create VM templates.•How to perform Initial configuration for FusionAccess.


ObjectivesUpon completion of this course, you will be able to:•understand the functions and principles of Huawei FusionAccess service provisioning, and be able to create network resources, VM users, and template VMs, install and configure VMs, as well as create templates and perform service provisioning.Contents•Service provisioning functions and principles.•How to create network resources.•How to create VM users.•How to create VM templates.•How to provision VMs.

ObjectivesOn completion of this program, the participants will be able to:Describe the evolution of Cloud Computing……Describe the structure and functions of FusionManagerDescribe the structure and functions of FusionAccessMaster the creation and assignment of VM

E-learning Course


Sales Support 0.5

Sales Support 0.5

Sales Support 8

Basic Technology 10.5

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology

Basic Technology



Basic Technology 1


basic Technology 6

Basic Technology

Basic Technology 18

1.2

1.2

1.2

1.2

0.3

5.5

0.5

0.2

1.3

0.2

1.7

【Storage】Courses

Length(H)

Target: Through the training, learners are expected to:Understand the basic technologies of the S2200T solutions Master the main features and be able to introduce proficiently the S2200T solutions to customersBrief Introduction: Huawei S2200T Pre-sales Product Training is an integrated curriculum of scenarios analysis, introduction of basic technologies, success stories, related products and solutions of Huawei with the purpose of the establishment of basic technological frame in the storage field and the grip of related storage products at the same time for our channel partners.

Target: Through the training, learners are expected to:Understand the basic technologies of Dorado2100 solutionsMaster the main features and be able to introduce proficiently the Dorado2100 solutions to customersBrief Introduction: Huawei Dorado2100 Pre-sales Product Training Materials is an integrated curriculum of its overview, highlights, introduction of basic technologies, related products and solutions of Huawei with the purpose of the establishment of basic technological frame in the storage field and the grip of related storage products at the same time for our channel partners.

Target:On completion of this program, the participants will be able to:Have an overview of Huawei and Huawei enterprise BGMaster products knowledgeGuide and sale Huawei IT Storage products independently, and be able to make typical solutions to meet the customers’ general business needs

ObjectivesOn completion of this program, the participants will be able to:1、Know storage system and network basal concepts, architecture and components.2、Know RAID basal concepts, data organization, common RAID principles, features and application scenarios.3、Know FC-SAN and IP-SAN basal knowledge and key technology.4、Know NAS system basal structure and concept.5、Master multipath technology and host connection basal technology and application.6、Understand Huawei storage product features and main application.7、Master SAN storage array product function, hardware, interface, networking and typical application.8、Master ISM storage array configuration and host connection.9、Master SAN storage product maintenance and troubleshooting.Be able to construct FC SAN or IP SAN storage network, operate and manage SAN storage system and network.

Objectives: Upon completion of this course, you will be able to:1.Master SAN storage structure, component2.Know storage data process and communication protocol (SCSI, FC, iSCSI), principle and application3.Know storage data reliability and operation continuity technology4.Understand storage performance factor and optimization5.Know storage system management feature and configuration6.Know storage and main OS platform connection and application7.Master storage network redundancy technology and application8.Master Virtual snapshot, LUN Copy, Replication principle, plan, deployment and maintenance9.Master SAN storage system and network typical scenario fault diagnosis and disposal method10.Master storage system and network (SAN) common technology and application; master information 11.storage system and SAN storage solution plan, deployment, management and maintenance abilityIntroduction:1.SAN storage system 2.SAN reliability 3.SAN storage system performance test and optimization 4.Storage and UNIX system connection 5.SAN system and network fault disposal 6.storage operation continuity 7.Hyper fault diagnosis and disposal 8.SAN storage network plan

ObjectivesOn completion of this program, the participants will be able to:Know storage virtualization technology classification and unified storage characteristics and valueKnow NAS and cluster structure, components, key technology and principleKnow CIFS, NFS network share protocol principleMaster cluster NAS system structure, network plan, deployment and file system resource configurationMaster network storage virtualization system structure, principle and deploymentMaster N8000 tiered storage, file replication, file backup principle and configurationMaster cluster NAS system fault diagnosis and disposalMaster VIS system principle, planning, deployment and heterogeneous resources managementMaster VIS fault diagnosis and disposalMaster cluster NAS, storage virtualization technology and application, be able to do cluster NAS and storage virtualization solution scheme plan, deploy, maintain and manage

ObjectivesOn completion of this program, the participants will be able to:Know backup and recovery system structure, backup components, backup media, backup mode and strategyKnow backup network, backup and recovery technology and applicationMaster HDP, VTL backup system planning, deployment and managementKnow deduplication, CDP etc. technology principle, configuration and applicationUnderstand DR scheme, related technology and scenariosMaster backup system and network fault diagnose and disposal methodMaster backup and DR technology and application; be able to plan, deploy and manage backup and recovery system and data protection solution

ObjectivesOn completion of this program, the participants will be able to: Be familiar with backup and recovery system architecture, backup component, backup media, Backup mode and strategy Be familiar with backup network, backup and recovery technology and application Command HDP, VTL backup system plan, deployment and management Be familiar with Data deduplication, CDP technology principle Know DR solution,especially the cloud disaster technology and application scenario Command backup system troubleshooting Command backup DR technology and application, master backup and recovery system and data protection solution plan, deployment and management

ObjectivesOn completion of this program, the participants will be able to: Be familiar with Big Data concept, development and key technology Be familiar with Big Data Storage solution architecture and technology: distributed Storage, clustered NAS,DST, load balancing , quota, connection, file system snapshot,mirro and replication technology Command Clustered NAS N8500 architecture, network planning, deployment, operation and management Command Big Data Storage OceanStor9000 architecture, network planning, deployment, operation and management Command Big Data Storage troubleshooting Command Big Data Storage solution planning programming

ObjectivesOn completion of this program, the participants will be able to: Master unified storage structure, component Know storage data process and communication protocol, principle and application Know storage system advanced technology and application Know connection and application between storage and mainstream OS platforms Master storage system fault diagnosis and disposal method Master storage system and network (SAN) common technology and application; master information storage system and SAN storage solution plan, deployment, management and maintenance ability Know Huawei high-end storage system Installation and Maintenance

Objectives：On completion of this program, the participants will be able to:1.Know storage system and network basal concept, structure and component2.Know RAID basal concept, data constructing, common RAID principle, feature and different RAID application scenariocontent：01 Storage Basics02 RAID Technology and Application03 Storage Network Technology and Application04 Huawei Storage Product and Solution

ObjectivesUpon completion of this course, you will be able to:•Describe the hardware architeture and software architecture of the Oceanstor 18800•Understand the principle of RAID2.0•Understand the princle of the smart features and HyperFeatures of OceansStor 18800Contents•Product Overview•Product Features including smart type features and Hyper type features•The application scenarios

ObjectivesAfter this course , trainees can follow this course to install a simple OceanStor 9000 system.ContentsInstallation solution overviewpreparation for installationinstallation process

ObjectivesUpon completion of this course, you will be able to:OceanStor 9000 Data Storage and Reliability Technology — Erasure CodeOceanStor 9000 InfoEqualizer FeatureOceanStor 9000 V100R001 InfoAllocator Feature Principle MultimediaOceanStor 9000 InfoTier featureContentsOceanStor 9000 Data Storage and Reliability Technology — Erasure CodeOceanStor 9000 InfoEqualizer FeatureOceanStor 9000 V100R001 InfoAllocator Feature Principle MultimediaOceanStor 9000 InfoTier feature

ObjectivesThis training is a TTT traning video for HALP instructors who is going to give a HCNA storage 3.0 traning.After this training,you will learn:An introduction to HCNA storage 3.0 as well as highlight all the key points instead of full contents.The main difference between HCNA storage 2.1 and 3.0 will also be mentioned in TTT training. Therefore,it is highly recommend that you can take your time to have a quick review for our new materials and then learn the TTT video.ContentsAn introduction to HCNA storage 3.0Architecture of HCNA Storage 3.0Difference between HCNA storage 2.1 and 3.0Highlight of the key points in each Chapter of HCNA storage 3.0Course maintananceHow to contact us


Know the basics of storage systems and networks, structures and components

Understand the basics of RAID concepts, common RAID principles, features and different RAID application scenarios

Identify the basics of the FC-SAN and IP-SAN key technologies Understand the basic concepts and structures of a NAS system Master multipath technology and host connection basics for both the

technology and application Understand Huawei all series storage product feature and main

application Master SAN storage array product function, hardware, interface,

network and typical application Master storage array and mapping configuration on ISM Master SAN storage product routine maintenance and

troubleshooting Understand the application scenarios and key technologies of Backup

and Disaster Recovery Understand the background and application scenarios of Big Data Understand the status quo and key technologies of Cloud Computing

ObjectivesUpon completion of this course, you will be able to:Describe the product models, positioning, major functions, and applicable scenarios of the OceanStor 9000Describe the technical principles of the OceanStor 9000, including user/user group management, AD/LDAP/NIS authentication, and CIFS/NFS sharingDescribe the hardware architecture, features of front-end host interfaces and back-end disk interfaces, and how to install hardware of the OceanStor 9000.Describe the software architecture, and principles of file storage and management of the OceanStor 9000Understand the typical network planning and physical connections of the OceanStor 9000Understand the plan, process, procedure, and deployment tools for configuring basic functions of the OceanStor 9000Understand how to use the user/user group management, AD/LDAP/NIS authentication, and CIFS/NFS sharing of the OceanStor 9000Understand how to configure and employ InfoEqualizer, InfoTier, and InfoAllocator features of the OceanStor 9000Understand the routine maintenance process and methods of the OceanStor 9000, such as inspection, information collection, and upgrade toolsBe familiar with the common troubleshooting methods of the OceanStor 9000ContentsIntroduction to the OceanStor 9000Product type and positioning of the OceanStor 9000Functions of the OceanStor 9000Major application scenarios of the OceanStor 9000Typical use cases of the OceanStor 9000ST26 Technologies employed by the OceanStor 9000Scale-out architectureErasure code technologyObject-based storage technologyDistributed Hash Table (DHT) technologyST27 Installation and configuration planning of the OceanStor 9000Hardware installation planning of the OceanStor 9000Cabinet space planningCascade planningData planningApplication (software) deployment planning of the OceanStor 9000Process for planning basic servicesCapacity planning of physical resourcesUser group planningSystematic planning of space resourceShare planningClient configuration planningST28 Installation and configuration of the OceanStor 9000ST29 Advanced function concepts and deployment of the OceanStor 9000Principles and applications of InfoEqualizerPrinciples and applications of InfoAllocatorPrinciples and applications of InfoStamperPrinciples and applications of InfoTierPrinciples and applications of NDMPST2A Routine maintenance of the OceanStor 9000ST2B OceanStor 9000 troubleshootingIntroduction to the OceanStor 9000 documentation system and so on.


Objectives: Upon completion of this course, you will be able to:1.Install S22OOT Storage2.Replace the department of S22OOT Storage 3.Use the ISM tool to configuration T series storageIntroduction:The structure of S22OOT and the function of each composition


Objectives: Upon completion of this course, you will be able to:1.Install S2600 Storage2.Replace the department of S2600 Storage 3.Use the ISM tool to configuration T series storageIntroduction: introduce the structure of S2600 and the function of each composition


Objectives: Upon completion of this course, you will be able to:1.Install S5500T Storage2.Replace the department of S5500T Storage 3.Use the ISM tool to configuration T series storageIntroduction: introduce the structure of S5500T and the function of each composition


Objectives: Upon completion of this course, you will be able to:1.Install S5600T&S5800T&S6800T Storage2.Replace the department of S5600T&S5800T&S6800T Storage 3.Use the ISM tool to configuration T series storageIntroduction: introduce the structure of S5600T&S5800T&S6800T and the function of each composition


Objectives:Upon completion of this course, you will be able to:Understand N8500 basic services configuration

Contents:1.How to Configure CIFS Normal2.How to Configure CIFS Homedir3.How to Configure NFS4.How to Configure FTP


Objectives:Upon completion of this course, you will be able to:Understand T series storage system basic services and value-added services configuration

Contents:1.How to Configure Storage Space2.How to Configure Virtual Snapshot3.How to Configure Periodic Snapshot4.How to Configure Full LUN Copy5.How to Configure Incremental LUN Copy6.How to Configure Synchronous Remote Replication7.How to Configure Asynchronous Remote Replication8.How to Configure Split Mirror9.How to Configure Thin Provision10.How to Configure SmartCache11.How to Configure Dynamic RAID Group Expansion


Objectives:Upon completion of this course, you will be able to do dorado2100 G2 storage system's hardware installation and replacement. Contents:Show Dorado 2100 G2 storage system's hardware replacement.Operation&Maintenan

ce

Objectives:Upon completion of this course, you will be able to do Dorado 2100 G2 system's hardware cabling. Contents:Introduction Dorado2100 G2 system's hardware composition and cabling.Operation&Maintenan

ce

Objectives:Upon completion of this course, you will be able to:Understand T series storage system basic services and value-added services configuration

Contents:1.How to Configure Storage Space2.How to Configure SnapShot3.How to Configure Clone4.How to Configure Full LUN Copy5.How to Configure Incremental LUN Copy6.How to Configure Synchronous Remote Replication7.How to Configure Asynchronous Remote Replication8.How to Configure SmartQoS9.How to Configure SmartTier


Objectives:Upon completion of this course, you will be able to:Understand Dorado2100 G2 basic services configuration

Contents:How to configure storage capacityOperation&Maintenan

ce

Objectives:Upon completion of this course, you will be able to:Understand HDP3500E services configuration.

Contents:1.How to Configure the Master Server2.How to Configure the Media Server3.How to Back up the Oracle Database in a Dual-Host HA Environment4.How to Recover the Oracle Database in a Dual-Host HA Environment5.How to Back up the SQL Server Database in a Single-Host Environment6.How to Recover the SQL Server Database in a Single-Host Environment

1.5

0.2

1.5

1

1

1.5

3

0.9

0.75

0.5

0.5

0.4

E-learning Course


Sales Support 10

Sales Support

1.5

1

2

1.5

1.5


Upon completion of this course, you will be able to: How to install the HDP3500E How to replace the department of the HDP3500E


Objective:Upon completion of this course, you will be able to:Understand T series troubleshootingDescription:How to do troubleshootingOperation&Maintenan

ce

ObjectivesOn completion of this program, the participants will be able to:Be familiar with UDS product hardware installation PlanningBe familiar with UDS product deployment and configuration PlanningCommand UDS hardware installationCommand UDS typical networking……Know UDS advanced technologyDescribe UDS Mass Storage main solutionBe familiar with UDS Mass Storage solution


ObjectivesOn completion of this program, the participants will be able to:Describe VTL6900 type, position, main function, application scenarioBe familiar with VTL6900 product hardware installation planning……Command VTL6900 replication principle and applicationCommand VTL6900 Tape Out principle and application


ObjectivesOn completion of this program, the participants will be able to:Describe HDP3500E product type, position, main function, application scenario……Command SQL Server backup and recoveryKnow MySQL backup and recoveryKnow BMR backup and recovery


ObjectivesOn completion of this program, the participants will be able to:Describe T series V2 product positionDescribe T series V2 product structure……Know Remote replication definition, principle and configuration processDescribe Split Mirror definition, principle and configuration processDescribe clone principle, technology and configuration process


ObjectivesOn completion of this program, the participants will be able to:Describe T series product positionDescribe T series product structure……Know Thin Provisioning configuration feature and usingKnow Thin Provisioning configuration feature application scenarioDescribe Dynamic RAID Group Expansion principle, configuration


ObjectivesOn completion of this program, the participants will be able to:Describe T series product position……Master T series product upgradeKnow T series product common fault disposalOperation&Maintenan

ce

ObjectivesUpon completion of this course, you will be able to:Understand VTL6900 services configuration.


ObjectivesUpon completion of this course, you will be able to:(1) Understand the hardware of VTL6900(2) Understand the cabling of VTL6900


ObjectivesUpon completion of this course, you will be able to:How to install the VTL6900.


ObjectivesUpon completion of this course, you will be able to:How to replace the department of the VTL6900.


Objective:You will be able to understand the functions and working principles of the features of 18500&18800&18800F Storage System and OcenaStor S2600T&S5500T&S5600T&S5800T&S6800T Storage System and the configuration process of DeviceManager.

Introduction: 1.This course describes the functions and working principles of the LUN Copy feature and the configuration process of DeviceManager.2.This course describes the functions and working principles of the Smart-X feature and the configuration process of DeviceManager.3.This course describes the functions and working principles of the Basic Storage Service feature and the configuration process of DeviceManager.4.This course describes the functions and working principles of the Clone feature and the configuration process of DeviceManager.5.This course describes the functions and working principles of the Snapshot feature and the configuration process of DeviceManager.6.This course describes the functions and working principles of the Remote Disaster Recovery feature and the configuration process of DeviceManager.


ObjectivesUpon completion of this course, you will be able to:•Know OceanStor Enterprise Unified Storage V3 series products basic storage service configuration theory. Know OceanStor Enterprise Unified Storage V3 series products advanced feature configuration theory and key technologies.Contents•Introduce OceanStor Enterprise Unified Storage V3 series products configuration theory of basic storage service, Clone feature, HyperMirror feature, LUN Copy feature, remote replication feature, SmartMigration feature, SmartVirtualization feature, Smart-X feature and Snapshot feature.


ObjectivesUpon completion of this course, you will be able to:•Know OceanStor Enterprise Converged Storage V3R2 series products basic storage service configuration theory.•Know OceanStor Enterprise Converged Storage V3R2 series products advanced feature configuration theory and key technologies.Contents•Introduce OceanStor Enterprise Converged Storage V3R2 series products configuration theory of basic storage service, Smart-X and Hyper-X features. Such as Clone, HyperMirror, LUNCopy, Remote Replication, SmartCache, SmartDedupe&SmartCompression, SmartMigration, SmartVirtualization, Snapshot, WORM, etc.


ObjectivesUpon completion of this course, you will be able to:•Known how to configure the typical DR scenarioContents•Introduce the function, applicatin scenarios, deployment types of OceanStor ReplicaitonDirector•Introduce the configuration process of the DR service•Introduce the process for configuring ReplicationDirector in a 3DC DR scenario


ObjectivesUpon completion of this course, you will be able to:How to install hardware and replace components for the OceanStor 9000 C72 & high-density controller enclosureContentsHardware installationComponent replacement


ObjectivesUpon completion of this course, you will be able to:•understand the positioning, architecture, and service configuration processes of eBackupContents•The video introduces the positioning, architecture, and principles of eBackup.•The video introduces service configuration processes of eBackup.

【Server】Courses

Length(H)

Objectives: On completion of this program, the participants will be able to:Have an overview of Huawei and Huawei enterprise BGMaster products knowledgeGuide and sale Huawei IT Server products independently, and be able to make typical solutions to meet the customers's general business needs

ObjectivesOn completion of this program, the participants will be able to:•Learn server concept•Learn server classification•Learn server system composition•Learn server connecting to storage•Learn server connecting to network•Be familiar with RH series servers models, functions, and application scenarios•Be familiar with key component installation of RH series servers•Be familiar with Huawei X series server models, functions, and application scenarios•Be familiar with Huawei X series server hardware structure•Be familiar with Huawei X series server nodes•Be familiar with E6000 V2 functions, and application scenarios•Be familiar with E6000 V2 server components•Be familiar with E6000 V2 server operation•Be familiar with E9000 functions, and application scenarios•Be familiar with E9000 server components•Be familiar with E9000 server installation•Be familiar with E9000 server configuration•Be familiar with E9000 server maintenance•Be familiar with Huawei server tools•Be familiar with Huawei server site survey•Marter Huawei server hardware installation, cabling, and power-on•Master server BIOS configuration•Master remote server management using the BMC•Master server RAID planning and basic configuration•Master server OS installation•Master server fault diagnosis methods•Be familiar with server log collection methods•Master troubleshooting methods for common server faults•Be familiar with processes of replacing server parts and precautions


Objectives: Upon completion of this course, you will be able to:1.know basic RAID Knowleage and how to configure2.learn about E6000 server evry components,and function, feature;maintain E6000 serverIntroduction:1.Tecal Server RAID Controller Card Configuration and Operation2.Tecal E6000 Server Introduction and Hardware Installation and Removal


Objectives: Upon completion of this course, you will be able to:1.know basic RAID Knowleage and how to configure2.learn about RH2285 server evry components,and function, feature;maintain RH2285 server.Introduction:1.Tecal Server RAID Controller Card Configuration and Operation2.Tecal RH2285 Server Training Materials


Objectives: Upon completion of this course, you will be able to:1.know basic RAID Knowleage and how to configure2.learn about RH2488 server evry components,and function, feature;maintain RH2488 server.Introduction:1.Tecal Server RAID Controller Card Configuration and Operation2.Tecal RH2488 Server Training Materials


Objectives: Upon completion of this course, you will be able to:1.know basic RAID Knowleage and how to configure2.learn about X6000 server evry components,and function, feature;maintain X6000 server.Introduction:1.Tecal Server RAID Controller Card Configuration and Operation2.Tecal X6000 Server Training Materials


Objectives：Upon completion of this course, you will be able to:1. Describe the hardware of the RH2285H V2 Server V100R0022. Install the RH2285H V2 Server V100R002 and replace server parts intuitivelyContents：1. RH2285H V2 Server V100R002 Hardware Description2. RH2285H V2 Server V100R002 Hardware Installation & Parts Replacement


ObjectivesOn completion of this program, the participants will be able to:Describe the models, position, main functions and application scenarios of E6000 series serversMaster the hardware structure, views, interfaces and hardware installation of E6000 series servers……Master the methods of log collection of E6000 series serversBe familiar with basic troubleshooting methods of E6000 series servers


ObjectivesOn completion of this program, the participants will be able to:Describe the models, position, main functions and application scenarios of RH series serversMaster the hardware structure, views, interfaces and hardware installation of RH series servers……Be familiar with basic troubleshooting methods of RH series servers

1.5

9

1

1

E-learning Course


Basic Technology 40

Basic Technology

E-learning Course


Sales Support 1


ObjectivesOn completion of this program, the participants will be able to:Describe the models, position, main functions and application scenarios of X6000 series serversMaster the hardware structure, components, views, modules, blade types and hardware installation of X6000 series servers……Master the methods of log collection of X6000 series serversBe familiar with basic troubleshooting methods of X6000 series servers


ObjectivesOn completion of this program, the participants will be able to:Describe the models, position, main functions and application scenarios of E9000 Converged Infrastructure Blade ServerMaster the hardware structure, views, interfaces and hardware installation of E9000 Converged Infrastructure Blade Server……Master the methods of log collection of E9000 Converged Infrastructure Blade ServerBe familiar with basic troubleshooting methods of E9000 Converged Infrastructure Blade Server Duration


Objectives：Upon completion of this course, you will be able to:1. Describe the hardware of the E9000 server2. Install the E9000 server and replace server parts intuitivelyContents：1. Tecal E9000 Converged Infrastructure Blade Server V100R001 Hardware Description2. Tecal E9000 Converged Infrastructure Blade Server V100R001 Hardware Installation & Parts Replacement


ObjectivesUpon completion of this course, you will be able to:Learn Server Basic KnowledgeBe familiar with Huawei Server ToolsBe familiar with Huawei RH Series, X Series and E Series Server Product SpecificationsMaster Huawei RH Series, X Series and E Series Server Product Routine Maintenance and Trouble ShootingContentsServer Foundation:Server Concept;Server Classification;Server System Composition;Connect server to storage;Connect server to networkIntroduction to Huawei servers:RH series servers;X series high density server;E6000 server;Huawei server iBMC software;Huawei server tools;Huawei Server Site SurveyServer Configuration and Management:Server BIOS Configuration;Remote Server Management Using the BMC;Server RAID Planning and Basic Configuration;Server OS InstallationRoutine Maintenance and Troubleshooting for Servers:Server Fault Diagnosis Methods;Server Log Collection Methods;Troubleshooting Methods for Common Server Faults;Processes of Replacing Server Parts and PrecautionsE9000 Blade Server Product Technology:Huawei E9000 Blade Server Introduction;Huawei E9000 Blade Server Installation;E9000 Converged Infrastructure Blade Server Management and Configuration;Huawei E9000 Blade Server Routine Maintenance and Troubleshooting;Introduction of E9000 Blade Server Network Foundation;Introduction of E9000 Blade Server Network Technology;Introduction of E9000 Blade Server Network Applicationnt


ObjectivesUpon completion of this course, you will be able to:How to install hardware and replace components for the X6800 serverContentsHardware installationComponent replacementOperation&Maintenan

ce

ObjectivesUpon completion of this course, you will be able to:How to install hardware and replace components for the RH8100 V3 serverContentsHardware installationComponent replacement

【Network Energy】Courses

Length(H)

ObjectivesUpon completion of this course, you will be able to:understand Huawei UPS product(including UPS2000 and UPS5000 series)'s features, have the ability of installing, configuring and maintenance for Huawei UPS product.ContentsIntroduce Huawei UPS2000 series product's feature,installation and operationIntroduce Huawei UPS5000 series product's feature,installation and operationIntroduce UPS product's spare part replacement and software upgrading

ObjectivesOn completion of this program, the participants will be able to:Have an overview of Huawei and Huawei enterprise BGMaster products knowledgeGuide and sale Huawei UPS products independently, and be able to make typical solutions to meet the customers's general business needs

【Others】Courses

Length(H)

Goal：By Introduction of channel pre-sales tool, it can let you understand the IT channel tools. These channels tools can be used where, and how to use.Introduction：This slide shows the overview of our channel enablement tools，including Product Selector, Product Mirror Tool, Network Design Tool , ROI Calculator, HedEx Lite (References searching and downloading), UniSTAR(SCT).

General


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2015.4.30 下线-史云峰)

2015.1.4：旧的课程时长2H不对，修正为18.5分钟

2015.1.4：旧的课程时长4.5H不对，修正为78分钟

PDF Material updated to V2.0

2015.6.1：课程类别不正确，修正为操作维护

2015.1.4：旧的课程时长0.6H不对，修正为86分钟

2015.1.4：旧的课程时长2H不对，修正为60分钟

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PDF Material updated to V2.0

No.

Sales Support


1 5 4.2


1 Huawei Services Solution Pre-sales Training English

2 English

3 Huawei SCT Services Quotation Guide English

4 Introduction to Huawei Service Portfolio English

5 Selling Huawei Service Contract Renewals English

1 English

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3 English

4 ASP Field Service Operation Training English

【Enterprise Business】E-Learning Courses & PDF Material List



【Enterprise Business】Courses

[Enterprise Businese] Sales Support

Enterprise Business SharingEnterprise Business Sharing

Huawei SCT Pre-sales Training_SCT User Guide（for Partner)

Enterprise Business SharingEnterprise Business SharingEnterprise Business Sharing

[Enterprise Businese] General Course


Huawei Engineering Installation Process Training


Huawei Maintenance Service Process Training


Huawei TTT-Train the trainer program training



Length(H) Length(H) Length(H)

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Sales Support

Sales Support

Sales Support

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【Enterprise Business】E-Learning Courses & PDF Material List





Objectives: Upon completion of this course, you will be able to:1.Have the bsaic knowledge of Huawei service go-to-market model;2.Have the basic knowledge of service products and service platform of Huawei;3.Have the basic knowledge of how to sale Huawei service products and how to prepare the proposal for service section;4.Have the basic knowledge of how to make the quotation for services.Introduction:1.Why Huawei2.That’s Huawei 3.Success Stories

Objectives: Make the learners manage to use SCT to acquaint themselves with HW products, realize products configuration and create quotation list.Brief Introduction: 1 General presentation of SCT；2 Function description of all parts of SCT, including:a. Operation process from learning HW products to placing an order.b. How to check and learn HW products.c. How to operate a product configuration.d. How to create a quotation list.e. How to place an order through HW product managers.

ObjectivesBefore taking this course, make sure you are familiar with the Huawei service product portfolio.By the end of this course, you will::•Be familiar with SCT and ready to quote.•Understand the key steps of creating featured service quotations.•Understand other useful features provided by SCT.Contents•This course provides instructions to Huawei employees and channel partners on how to create service quotations, including service renewals on the UniSTARSCT. Detailed operations include how to apply for SCT login permission; log in to SCT; quote product-related services, professional services, and learning services; set commerce; and submit, share, and export quotations. By taking this course, learners will improve their quotation and order placement efficiency.

ObjectivesThis course is intended as the opening session of the channel service and sales series training courses for Huawei's international channel partners. The course is based on the service portfolio of Huawei Enterprise Business Group (EBG) and provides an overview of Huawei EBG's service solutions and service products.By taking this course, trainees can learn the following:•Brief information about Huawei and Huawei EBG's business.•Huawei EBG's service portfolio architecture.•Highlights and customer benefits of each service solution and major service product.Contents•This training course demonstrates Huawei's 25+ years of experience in delivering world-class services to customers around the world to make their businesses more successful.Together with you, our global Certified Service Partners (CSPs), we provide flexible and reliable services that our customers can depend on.This course will introduce you to our key products and solutions. We believe it will enhance your understanding of how Huawei ICT services can help improve the operational excellence of our customers' ICT infrastructure and accelerate your own business.

ObjectivesUpon completion of this course, you will be able to:•Understand the value of service contract renewals.•Be acquainted with the facts behind service contracts and how they impact renewal proposals.•Obtain the skills required to develop service contract renewal proposals.•Review the value of service contract renewals and how to obtain end customers support for your proposal.•Possess knowledge of key procedures for commerce and ordering.•Understand the renewal sales performance and rewards mechanism.Contents•This course is designed for Huawei employees and channel partners to understand the value of renewing a service contract and the skills to do so. The course provides an overview on how to analyze service contract information, develop a renewal proposal, give a quotation and place a renewal order. To convey service value and strengthen customer loyalty and satisfaction, Huawei encourages partners to actively invest in service renewal business

Objectives: Upon completion of this course, you will be able to:1.Have the bsaic knowledge of Huawei installation basic process;2.Have the basic knowledge of the responsbility matrix between Huawei and channel partners for the installation of Huawei product;3.Have the basic knowledge of the standard specification for the installation of Huawei product;Introduction:1.Introduce the types of Huawei service Partner2.Introduce Huawei brand and ASP Installation Process

Objectives: Upon completion of this course, you will be able to:1.Have the bsaic knowledge of Huawei maintenance basic process;2.Have the basic knowledge of the responsbility matrix between Huawei and channel partners for the maintenance of Huawei product;3.Have the basic knowledge of the standard specification for the maintenance of Huawei productIntroduction:1.Describes the operation of the enterprise business TAC framework, processes and standardize2.The introduction channel maintenance service processes and assessment indicators, operating specificatio

Objectives• On completion of this program, the participants will be able to: • Apply learned presentation skills to a training environment• Manage various situations and apply control to a training environment• Apply techniques to handle trainer nervousness and stage fright• Arrange training environments for suitability to training requirements• Implement steps for short & long term personal training developmentContents• Introduction• Situation Controlling and Morale Building• Classroom Arrangement and the Use of Teaching Aids• Trainers Mindset and Development

ObjectivesOn completion of this program, the participants will be able to:Master field service handling processMaster and comply with field service operationsMaster how to fill in the On-site Technical Service Application& ReportMaster the operation of work order in Salesforce systems

Improve General

Length(H) QTY of Training courses Length(H)

0 3 5


Length(H) Links privilege Links Month.Year

1 Channel Partner Level

1 Channel Partner Level

0.75 Channel Partner Level Sept.2015



0.5

3

1.5 Free

June.2014

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e course list english 20150930

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