EDUCATION DIVISION –BRIEFING ST. LOUIS RPO

2015 AVECO CONFERENCE

Ms. Jaquetta ParkerAssistant Education Officer

St. Louis Regional Processing Office

Today’s Overview Objective #1

• Who is the Education Division at the St. Louis RPO

Objective #2

•What the Education Division at the St. Louis RPO has accomplished

Objective #3

• How you can help the Education Division at the St. Louis RPO

WHO IS THE EDUCATION DIVISION AT THE ST. LOUIS RPO

Who We Are

Currently, the Education Division at the St. Louis RPO has 337 full-time staff working in various capacities.

Processing Section I

Processing Section II

Ancillary Section

Education Front Office

Who We AreThe Education Front Office consists of the Education Officer, the Assistance Education Office, Congressional Liaisons and 4 support staff for the division.

Education Front Office

• Education Officer• Assistant Education Officer• Coach• Management Analyst• Program Analyst• Administrative Assistant• Two Congressional Liaison

Who We AreThe Processing Section I consists of three Chapter 33 processing Teams, 1 Out-Of-System processing Team, and 1 Chapter 35/Chapter 32 processing Team.

• 3 Chapter 33 processing Teams• 1 Out-Of-System Processing Team• 1 Chapter 35/Chapter 32

Processing Team

Processing Section I

Who We Are

In the Processing Section I, there are a total of 104 full-time employees:

• 1 Section Chief• 5 Coaches• 21 Senior Veteran Claims Examiners• 77 Veteran Claims Examiners

Processing Section I

Who We Are

The Processing Section II consists of four Chapter 33 processing Teams and 2 Non-Chapter 33 processing Teams.

• 4 Chapter 33 processing Teams• 2 Non-Chapter 33 Processing Teams

Processing Section II

Who We Are

In the Processing Section II, there are a total of 121 full-time employees:

• 1 Section Chief• 7 Coaches• 21 Senior Veteran Claims Examiners• 93 Veteran Claims Examiners

Processing Section II

Who We AreThe Ancillary Section consists of the Training/Quality/DOD team, the Corrections Team, the Upstream Team, the COW team, the Work-Study Team, and also the Right-Now-Web Team

• 1 Training/Quality/DOD Team• 1 Corrections Team• 1 Upstream Team• 1 COW Team• 1 Work-Study Team• 1 Right-Now-Web Team

Ancillary Section

Who We Are

In the Ancillary Section, there are a total of 99 full-time employees:

• 1 Section Chief• 4 Coaches• 14 Senior Veteran Claims Examiners• 45 Veteran Claims Examiners• 2 Education Case Managers• 5 Lead Claims Assistants• 21 Claims Assistants• 1 Death Claims Clerk• 2 Work Study Coordinators• 4 Work Study Techs

Ancillary Section

Who We AreThe Ancillary section is where the Corrections Team, Right-Now-Web team, and Work-Study team are located. There 3 teams are the teams that help to support you the most.

• The Corrections Team processes Compliance Surveys as well as DMC requests.

• The Right-Now-Web team works with you on any issues you are having with your submitted enrollments.

• The Work-Study team processing all Applications and Timesheets for Work-Study programs.

WHAT THE EDUCATION DIVISION AT THE ST. LOUIS HAS ACCOMPLISHED

What we have accomplished

During FY15, we have received the following amount of claims each month:

Processing Section

Through June 30, 2015, we have received 68,022 original claims & 764,419 supplemental claims for

a total of 832,441 claims.

FYTD 2015June 30, 2015

ORIGINALS   SUPPLEMENTALSMONTH NO.  MONTHOCT 8,175  OCT 80,064NOV 5,963  NOV 65,511DEC 7,589  DEC 90,413JAN 9,300   JAN 122,176FEB 6,389   FEB 97,903MAR 6,784  MAR 76,870APR 7,776  APR 71,411MAY 7,851  MAY 80,007JUN 8,175   JUN 80,064JUL     JULAUG    AUGSEP     SEP

TOT ORIG 68,022   TOTAL EP 764,419

What we have accomplished

During FY15, we have completed the following amount of claims each month:

Processing Section

Through June 30, 2015, we have completed

62,419 original claims & 727,185 supplemental

claims for a total of 789,604 claims.

FYTD 2015June 30, 2015

ORIGINALS   SUPPLEMENTALSMONTH NO.  MONTH NO.OCT 7,565  OCT 83,875NOV 6,183  NOV 62,439DEC 7,028  DEC 86,458JAN 7,710   JAN 109,457FEB 5,948   FEB 90,690MAR 6,685  MAR 76,312APR 6,777  APR 65,046MAY 6,817  MAY 76,097JUN 7,706   JUN 76,811JUL     JUL  AUG    AUG  SEP     SEP  

TOT ORIG 62,419   TOTAL EP 727,185

What we have accomplished

Specifically we have completed the following claims for each benefit:FY15 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 total

200 792 639 701 765 385 778 744 679 747 6,230210 7,852 4,122 5,943 6,824 4,962 7,770 5,825 5,663 5,333 54,294220 77 99 42 77 68 67 94 55 70 649230 5 3 4 7 8 2 7 9 9 54240 541 541 579 501 557 710 551 614 602 5,196250 5,281 3,967 5,525 7,055 6,170 3,955 3,080 4,788 4,468 44,289260 891 725 843 1,179 433 619 606 553 596 6,445270 5 4 6 10 11 6 14 15 15 86280 4,942 3,587 5,392 7,662 4,710 3,998 3,175 3,777 3,795 41,038340 5,035 3,963 4,679 4,951 4,384 4,319 4,610 4,739 5,556 42,236350 64,204 49,826 68,433 86,407 73,698 59,424 51,890 60,968 62,283 577,133360 228 216 184 237 121 192 172 177 135 1,662380 1,540 915 1,150 1,491 1,044 1,061 742 769 839 9,551215 61 56 65 69 45 38 67 53 75 529870 1 0 0 0 0 0 0 0 0 1880 51 19 11 11 98 102 327 123 84 826

*We completed 619,369 claims for Chapter 33 which is 78.4% of our overall work completed.

What we have accomplished

The national requirement to complete an Original Claim is 28 days. Currently our timeliness for each month of FY15 has been:

FY15:

October-14 17.4November-14 12.0December-14 12.6January-15 13.0February-15 14.3March-15 14.6April-15 14.0May-15 13.7Jun-15 15.6

For year to date, our timeliness for original clams is 14.1 days.

What we have accomplished

The national requirement to complete a Supplemental Claim is 14 days. Currently our timeliness for each month of FY15 has been:

FY15:

October-14 7.1November-14 4.2December-14 4.5January-15 4.6February-15 5.5March-15 7.1April-15 6.2May-15 5.8Jun-15 6.5

For year to date, our timeliness for supplemental clams is been 5.6 days.

HOW YOU CAN HELP THE EDUCATION DIVISION AT THE ST. LOUIS RPO

How you can help usDuring FY15, 55.6% of your supplemental claims for the Chapter 33 benefit have been able to be processed through Full-Automation.

FULL-AUTO PARTICAL MANUAL TOTALOctober 30637 16796 6786 54219November 26545 13959 4802 45306December 35975 20499 6249 62723January 48399 27285 10224 85908February 37297 25147 7981 70425March 28335 18544 6451 53330April 27296 16696 6234 50226May 32848 18600 7537 58985June 32,647 19,710 8,336 60,693

Review Total 267332 157526 56264 481122AVE 55.56% 32.74% 11.69% 100.00%

FYTD 2015

How you can help us

During FY15, 32.7% of supplemental claims for the Chapter 33 benefit went through patricidal automation.

FULL-AUTO PARTICAL MANUAL TOTALOctober 30637 16796 6786 54219November 26545 13959 4802 45306December 35975 20499 6249 62723January 48399 27285 10224 85908February 37297 25147 7981 70425March 28335 18544 6451 53330April 27296 16696 6234 50226May 32848 18600 7537 58985June 32,647 19,710 8,336 60,693

Review Total 267332 157526 56264 481122AVE 55.56% 32.74% 11.69% 100.00%

FYTD 2015

How you can help usYou specifically and help to lower this percent and improve the overall full-automation percentage for the Chapter 33 benefit just by improving the VAONCE remarks.

VAONCE has a set of standardize remarks that the Long-Term Solution can read.

How you can help usExamples of what not to use in the Remarks Section:• Happy Holidays!• Spring Break/Holiday Break!• Will submit T&F at a later date

Just now if a remark is put in that is not a standardized remark, it will be off-ramped.

So if you really don’t have a valid reason for the claim to be manual processed, be mindful of what you put in the remarks section.

Summary

• Who is the Education Division at the St. Louis RPO

• What the Education Division at the St. Louis RPO has accomplished

• How you can help the Education Division at the St. Louis RPO

A Special Thank You!• We at the Education Division of the St.

Louis RPO appreciate all that you do for us as well as the veterans and his or her dependents.

• Thank you for helping support us to pay the veteran’s and their dependents the Education Benefits they deserve.

• Each year, we are able to improve our services because of the team players you all continue to be for us.

• Please remember to continue to use the Right-Now-Web to address any issues your having.

QUESTIONS?