e-gov slo 1 of 29 a to z of the slovenian e-government boštjan tovornik, m.sc ministry of public...
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E-Gov SLO 1 of 29
A to Z of theSlovenian e-Government
Boštjan Tovornik, M.ScMinistry of public administration
E-Gov SLO 2 of 29
A ... ... Z• Applications• Banks• Currency flow• Demands• Electronic forms• Future• Government• Information flow
• Life situations• Payment Providers• Registers• Serving• Signatures• Taxes• Utilities
E-Gov SLO 3 of 29
A ... Z - unsorted• Government• Demands• Services• Registers• Life situations• Applications• Electronic forms
• Currency flow• Information flow• Payment Providers• Banks• Serving• Signatures• Future
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A to Z of the Slovenian e-Government
• e-Payment• e-Signature• e-Serving of legal documents• Generic software solutions for the production of e-
applications – generator of electronic forms• Terms and conditions for inclusion the institutions into
the system
E-Gov SLO 5 of 29
Concepts, definitions
• Payment service payment provider• Service provider payment provider• E-service provider = public authority• Citizen – in general: customer• Application application (IT)• Life events = life situations• Serving = Handing = Delivering
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G2C – traditional way
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G2CThe “net”
e-service
e-payment
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E-Gov layers
ICT infrastructure
system software
“back office” systems
e-services
infrastructure for
of the shelve
custom
Next: e-Gov simplified
E-Gov SLO 9 of 29
Shema ŽD in e-SJUMaintaining life situations, services and forms
Register of regulation
s
Catalog of public information
Register of public sector institutions
Hierarchyof life
situations
Security scheme
Administratorat institution 2
Field editor (public
institution)
- Input of life situation content;- Creation and binding e-forms with life situations
Answering FAQ e-Payments
Bank 1
Mobilepaymentprovider
CISSending form to institution
Serving of legal documents tocitizen
Application processing
E-SERVING PROVIDER 2
E-SERVING PROVIDER 1
Citizens
Administratorat institution 1
Service 1application 1
Bank 2
Bank 3
Life situation 2text, information ...service 2
Life situation 1text, information ...service 1
Service 3application 3
Service 2application 2
POST OFFICEOF SLOVENIA
Safemailboxes
e-Gov editor
Lifesituations
Forms - portal e-SJU
e-Form generator
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E-Gov: even more simplified
Life situations
e-Payment
Register ofinstitutions
e-Servinge-Signature
e-Formgenerator
e-Servicesportal
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Life situations (C)• A tool for hierarchical search of services
based on most common life situations• A model of real life• Obtaining information on services• Entry point for e-services
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Life situations (G)• A tool for providing and maintaining
information on (e-)services• Binding life situations, services and
applications through a portal e-Services
• Scope: state administration => public administration
• Content maintenance distributedamong field editors
E-Gov SLO 13 of 29
E-form generator
• e-form made of blocks• Building blocks – elements
– ordinary fields (char, numeric, date)– special fields (EMSO=unique personal ID, tax
number)– structures (address – actually acquires data from
register of spatial units)– lists (predefined and custom)– groups & repeating groups of fields– free text, spaces, graphics
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E-form generator: the look
adding an element
creating a custom list
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Register of institutions
• Institution specific information• Institution hierarchy• Custom groups of institutions• Local competence => localized content• Direct connection to Business Register of
Slovenia (PRS) – all business entities
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Register of institutions
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E-Payments: the idea
e-Payments
e-services payment services
e-serviceproviders
paymentproviders
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System should support:• many e-services providers (public sector institutions) +
simple inclusion• many applications + simple adding• many payment services + simple adding
E-Payments: requirements
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E-Payments: scope(providers, banks, services)
• Providers: public authorities
• Payment services:– Credit cards (Activa, Diners, Maestro,
Mastercard, Visa, ...)– Web bank (Abanet, ...)– Mobile payment (Moneta, ...)
• Payment services providers (selected through tenders):– Abanka, Banka Koper, Diners, Mobitel, ...
E-Payments: payment & information flow
UJP(bureau for
public payments)
e-service 1e-service 2
e-service 3(id=3)
E-Payments
Mobile paymentservice (Moneta)
Payment service“web bank” (Abanet)
Payment service“credit card” (Mastercard)
Public authority(institution)
mainoffice
List of receipts(CSV, XML) (daily)
List of receipts(daily)
Receiptarchive(e- safe)
Time delay !Visualisation,revision track
(PDF, XML, HTML)
Payment service (...)
e-receipt
e-payment
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E-Signature & E-Serving• Every body should have its safe mailbox (the Post
Office), opened by main editor• Access to the mailbox requires qualified digital signature.
It is enabled by local admin (appointed by head of the body).
• Safe mailbox is destination for applications and serving confirmations
• Every signatory must be appointed by head of the body
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E-Signature & E-Serving
institutions’safe mailbox
citizens’safe mailbox
record on delivery
e-Serving provider
e-Signing&
e-Serving
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E-Signature & E-Serving• Both functionalities supported by single web application
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Terms and conditionsfor institutions
• e-services prepared and published• ICT readiness (be able to accept e-forms)• responsible persons appointed (editors, administrators,
signatories)• Shortly: to (be able to) use modules mentioned today
• payments: contracts signed with (some of the) payment providers
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Benefits for the citizens
• prompt and accurate information on services• information, forms, e-services in one place• localized content• selection of e-services through life situations• security (digital certificate, but only if necessary)• serving of documents by email
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Benefits for the institutions
• free tools for publishing of information, news, e-services, generating e-forms,
• published information => less explaining• faster administrative procedures (no direct interaction,
e-Serving)• less fuss with cash (e-Payment)
E-Gov SLO 27 of 29
e-gov.si: Plans for future /1
The framework is set. What now?• Integration of registers, information systems• Advancing accessibility (disabilities, minorities)• Expanding no. of service providers included• Maintaining prompt and accurate information on e-
services• Increase the usage of e-services• BUT, three main points are:
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• Content• Content
and
• Content !!!
e-gov.si: Plans for future /2
