e-gov.br operational lessons from brazilian experience peter t. knight telemática e desenvolvimento...

e-gov.bre-gov.brOperational Lessons from Operational Lessons from

Brazilian ExperienceBrazilian Experience

Peter T. KnightPeter T. KnightTelemática e Desenvolvimento Ltda.Telemática e Desenvolvimento Ltda.

[email protected]@tedbr.com

Presentation for the World Bank 29/06/04Presentation for the World Bank 29/06/04From Rio de JaneiroFrom Rio de Janeiro

12/04/0412/04/04 Telemática e Desenvolvimento LtdaTelemática e Desenvolvimento Ltda..

SlideSlide 22

Structure of the PresentationStructure of the Presentation• Findings based on the book e-gov.br, with four

authors and 40 contributors, published by Financial Times Prentice Hall, São Paulo, 2004 – for information, content in Portuguese and English see www.tedbr.com/projetos/e-dem.br/e-dem.br.htm

• Brazilian e-government successes and factors behind them

• Implementation Challenges• E-government in Brazil – Suggestions for the

future based on experience to date• Key operational issues for international financial

organizations• From e-government to e-democracy – suggestions

http://www.tedbr.com/projetos/e-dem.br/e-gov.br











SlideSlide 33


SlideSlide 44

Brazil’s e-gov Success Stories Brazil’s e-gov Success Stories and Factorsand Factors

• Vision development in 1999-2000, the “green book” (well-led broad participatory process)

• e-Elections – a world leader (key is top-down leadership from the Supreme Electoral Court – TSE)

• Structuring the e-gov project as a state policy (rather than the policy of a single government, thus entering into the national political agenda, including states and muncípios)

• Government financial administration and tax declarations (SERPRO’s experience, continuity of leadership, IADB and BNDES financing)

• e-Procurement at the Federal and state levels (savings of 20% or more, faster processes, better quality, social control – supported by IADB and BNDES funding)


SlideSlide 55

Brazil’s e-gov Success Stories Brazil’s e-gov Success Stories and Factors (2)and Factors (2)

• Educational TV, school computerization, teacher training, distance education by public universities (long experience with educational TV, leadership, new GESAC partnership)

• Breadth and Depth of Brazilian e-governments – federal, state and local (technical depth, infrastructure, competition, emulation, funding)

• The Brazilian Payments System (Central Bank leadership and one positive legacy of high and variable inflation over decades)


SlideSlide 66

Implementation Challenges Implementation Challenges from the Pastfrom the Past

• Connectivity and digital inclusion• Need for change in the culture of public

administration • Vested interests in the status quo of

suppliers, civil servants and politicians• Federalism in e-government• Legacy systems, diverse networks, and

excessive number of telecom provider contracts


SlideSlide 77


SlideSlide 88

GESAC: Digital Inclusion via GESAC: Digital Inclusion via Satellite – 3200 points 3/04Satellite – 3200 points 3/04


SlideSlide 99

Challenges for Brazilian Governments: Challenges for Brazilian Governments:

Sugestions for the FutureSugestions for the Future• Consolidate the insertion of the e-government program in

the priority agenda of the government • Strengthen the penetration of e-gov in the organizational

structure of ministries and secretariats • Assure budgetary resources, rationalizing expenses• Deepen horizontal integration (between ministries,

secretariats) and vertial integration (between levels of the federation), with special emphasis on – Unifying the provision of services to the citizen– Strengthening infrastructure

• Strengthen processes and mechanisms for coordination and establishment of standards for e-government infrastructure to assure integration between platforms and systems (e-PING)


SlideSlide 1010

Challenges for Brazilian GovernmentsChallenges for Brazilian GovernmentsSuggestions for the Future (2)Suggestions for the Future (2)

• Define and implement, as a priority project, the establishment of the necessary infrastructure

• Advance in the evolution of quality and performance in supplying public services to citizens via the Internet toward capacity to carry out complete transactions

• Facilitate e-commerce, including “inclusão empresarial”

• Mobilize, motivate and train civil servants for new work styles, communication, access to information, and provision of e-government services – using modern distance education and seeking returns to scale


SlideSlide 1111

Challenges for Brazilian GovernmentsChallenges for Brazilian GovernmentsSuggestions for the Future (3)Suggestions for the Future (3)

• Advance toward organizational restructuring of public administration, based on re-engineering processes so they are centered on citizens and their needs rather than corporate bureaucratic interests

• Consolidate viable, transparent and effective business models that facilitate partnerships with the private sector

• Consolidate and disseminate models of partnership between civil society organizations and all levels of government


SlideSlide 1212

Key Operational Issues for IFIsKey Operational Issues for IFIs

• Priorities not very different from those for e-gov.• Integrate information infrastructure with other

infrastructure investments – the John Gage principle.

• Leadership from the top to overcome the silo syndrome as crucial for IFIs as for governments – public sector reform may offer the greatest scope, but...

• Where leadership is lacking at the federal level, look leadership at lower levels of government.

• There is a need for international infrastructure finance – IFIs not well structured for this.


SlideSlide 1313

From e-government to e-From e-government to e-democracydemocracy

• Digital inclusion is absolutely critical

• Strategic communication and consensus formation – undervalued services

• E-government fosters transparency, participation, social control and accountability


SlideSlide 1414

Telemática e Desenvolvimento Ltda.

[email protected]

www.tedbr.com

Thank you!Thank you!

e-gov.br operational lessons from brazilian experience peter t. knight telemática e desenvolvimento...

Documents