e-governance in latin america and the caribbean what does work and what does not alejandro pareja...
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e-Governance in Latin America and the Caribbean
What does work and what does not
Alejandro ParejaJune 24, 2015.
![Page 2: E-Governance in Latin America and the Caribbean What does work and what does not Alejandro Pareja June 24, 2015](https://reader035.vdocument.in/reader035/viewer/2022062516/56649e005503460f94ae9768/html5/thumbnails/2.jpg)
Contents
1. e-Governance: what is it and what can it solve?
2. IT Governance for organizations leaders3. Success stories in LAC4. Failure stories in USA and UK5. Tips for LAC
Source: IDB, ExcelGob awards (OAS)
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e-Governance
• E-governance = IT in the public sector
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e-Governance
• E-governance = IT in the public sector
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e-Governance
• E-governance = IT in the public sector
• Differences with the private sector?
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e-Governance
• IT is not the solution: just a necessary, important part
Regulation
Infrastructure
Change management
Users
Leadership
Civil servants
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Corporate governance of IT
Don’t let the IT guys make the big decisions
about IT projects and IT operation on their own.
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6 IT Governance Principles
Business IT
Responsibility Strategy Acquisition
Performance Conformance Human Behavior
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Some success stories in LAC
• e-procurement: Chile, Costa Rica, Brazil, Ecuador, Panama, Paraguay
• IFMIS: Chile, Brazil– COTS and customization
• Interoperability standards: Brazil• e-invoice: Chile• Foreign trade one-stop shop: Peru
Source: IDB, ExcelGob awards (OAS)
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Some success stories in LAC
• Consumer protection portal: Uruguay• Tax collection• m-government: Mexico, Trinidad• Open data: Uruguay• Transparency and participation: Colombia
Source: IDB, ExcelGob awards (OAS)
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But let’s be honest
• One study says* that for big SW projects:– 6% are completely successful– 52% have some issue:• Cost overrun• Delays• Product is not fully used
– 42% are total failures• Fiascos are not an IT exclusivity
* The Standish Group
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Sometimes things go wrong
• USA:– Healthcare.gov (Affordable Care Act):• Budget: original, $100 million; final, $850 million• System working as planned but after disastrous
implementation• Gave rise to US Digital Service• Giant project awarded to only one contractor
– Public procurement of big software projects– Waterfall model vs. agil developments
Source: The Washington Post
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Sometimes things go wrong
• USA:– Retirement of federal employees:• Heavily paper based• Several failed attempts of automation since 1987• $130 million with practically no results• Test before it is too late
– Doctor’s appointment in the Department of VA• Current system in operation since 1985• Between 2000 and 2009, project for a new system• Canceled with no results after spending $127 million
Source: The Washington Post
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Sometimes things go wrong
• UK:– NHS National Program for IT• It was supposed to be the biggest civil IT program ever• Estimated real cost: £20 billion (aprox. $35 billion)• An unneeded solution• Project scrapped after 11 years of planning and
execution.
Source: King & Crewe “The Blunders of our Governments”
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Tips for e-Governance in LAC
• From problems to solutions and not the other way around
• Supply in accordance with demand• Every project should have a clear benefit for
citizens (or firms)• Risk assessment: identifying wishful thinking– Devil’s advocate in the design phase
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Tips for e-Governance in LAC
• Incremental, phased projects better tan big all-encompassing ones– Big projects, big risks– Make mistakes as soon as possible
• Think about maintenance: aprox. 15% of original investment annually
• Think about sustainability: capacity for operating services and infrastructure and for managing suppliers.
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Tips for e-Governance in LAC
• Cybersecurity and analytics incorporated from design to operation of every management system in the organization
• Government’s private cloud: be wary since 70% fail.– Interoperability: a hard nut to crack
• Citizen satisfaction is greater with online services
• Average internet penetration in LAC: 52%
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• Don’t you ever forget this:
Tips for e-Governance in LAC
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Thank you!
Alejandro ParejaJune 24, 2015.