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e –Governance MahaITrashtra Way

Government of Maharashtra

Agenda

Maharashtra’s Approach to eGovernance

• Government Process Reengineering

• Building Core Infrastructure

• Policy Intervention

• Capacity Building

eGovernance Initiatives

• Government to Government/ Employee (G2G/G2E)

• Government to Business (G2B)

• Government to Citizen (G2C)

State eGovernance Projects

Government Process Re-engineering

eGovernance is not just digitization of a physical paper or doing the same things on a Computer.

The foundation of all projects of eGovernance @ Maharashtra is process re-engineering.

Simplification of application forms, reduction in number of process points and doing away with redundancy is core of all e-governance initiatives.

eGovernance is to find out how the use of ICT can help Government in time bound, efficient and effective delivery of services.

• State Data Centre- Hosting of Applications & Databases

• State Wide Area Network – Provides Connectivity

• State Portal – Single Platform for all Govt Services

• CSC/Sangram/Maha-e-SevaKendra – End point for Citizen Service Delivery

Robust Core Infrastructure

• ENABLERS: Strengthening the eGovernance implementation through policy interventions.

• Standards/Shared Databases/Guidelines/Advisory

Policy Interventions

• Building capacities of all Stakeholders- Employees, Industry and Citizens who drive and derive benefit from e-Gov initiatives

Capacity Building

Maharashtra’s Approach to e-Governance

Core Infra - SDC Maharashtra State Data Centre

First data center in the country to have a fully operational Government Cloud. Cloud computing infrastructure on VMware & MS HyperV

ISO 270001:2005 (ISMS) Certified SDC and

ISO 20000:2011 (ITSM) Certification is in process

Area – spread over 1450 sq.ft

Storage Capacity - 186 TB ; Hosting Capacity – Capacity of 39 racks with over 200 websites and applications.

Member of APNIC, is the only State Data Centre in the country to have its own pool of APNIC/IRINN IPv4 & IPv6 addresses.

First in India to enable IPv6 at the SDC and successful deployment of end-to-end IPv6 along with IPv4

Core Infra - SDC Services on Offer to Departments

Department only brings

application/website and

gets all SDC

infrastructure like

bandwidth/storage etc.

Dedicated servers are

provided instead of

Cloud service

Department gets all SDC infrastructure like servers, bandwidth, storage and only brings its application/Website

Virtual instance is provided in cloud setup

Department brings

application/website and all

supporting hardware

infrastructure

SDC infrastructure like

Rack space, firewalls,

cooling etc is provided

CLOUD SERVICE

COLOCATION

SERVICE

MANGED HOSTING

Core Infra - MSWAN Maharashtra State Wide Area Network

Connectivity Established across 35 District Head Qtr (DHQ)

314 Taluka Office (THQ)

6 Divisional Head Quarter

33 Zilla Parishads

District is connected with State Head Quarter with 8 Mbps MPLS VPN Connectivity.

SHQ is completely on IPv6.

More than 16 Department connected through Horizontal Connectivity.

High Definition Video Conference implemented across the State and is extensively utilized by Hon. Ministers, Chief Secretary, department heads.

Core Infra - Citizen Services Delivery Taking govt services to the doorstep…

35,000 centers (Common Service Centers, Sangram centers, Setu centers) for delivery of services in an efficient, convenient and time bound manner

Various G2C services to citizens at an affordable price

Key certificates (encompassing 80% of the citizen requirement) available online like Income, Caste, Birth, Age, Nationality, Domicile etc

More than 12 Crore e-Transactions are noted on an annual basis, Total of over 21 crore transactions in eTaal Portal

e-District and SSDG to facilitate workflow automation and online hassle free service delivery to citizens

Policy Interventions – G2G/G2E

Constitution of Cabinet Sub Committee on E-governance Administrative Reforms

Formation of HPC for IT & e-Governance related projects

Mandatory Provision of 0.5% of the total budget for e-Governance implementation

Inclusion of e-governance objectives in the annual Performance Appraisal Review

Policy Interventions E –Governance Policy of Maharashtra

Standardization

• Interoperability and use of open standards (GIGW, WCAG), • Use of standardized Unicode complaint formats • Use of Electronic WorkFlow, Digital Signature, Biometric

Attendance, official e-Mail

Use of UID

• Incorporate use of UID for various e-Governance projects to facilitate the delivery of services to the right beneficiary

• UID innovation lab for innovating on uses and linkages of UID with applications.

Localization

• Encouraging Use of Local Language : Marathi to be used first and mandatory language in all e-Governance initiatives across applications and processes so that the benefits of e-Governance reach all the citizens of the State

e-Governance Policy of Maharashtra

Procurement

• Project Implementation Committees (PIC) for monitoring e-Gov Projects (projects > Rs. 10 lakhs),

• HPC (projects > Rs. 5 Cr.) • Compulsory e-Tendering for projects above Rs. 3 lakh

JV& Partnership

• State has formed a JV company, Mahaonline with TCS for development of state portal for delivery of citizen services

• MOU with CDAC for Marathi Centre for Excellence • MOU with CSCSPV for UID and other G2C,B2C services

through CSCs

Capacity Building

• Formation of IT Virtual Cadre • Online eGov Certification Course, Conferences , Seminar • Trainings to build awareness and competencies

Policy Interventions – G2C

Dated :

3rd Dec 2008

Dated :

23rd May 2012

Dated :

31st Mar 2012

E-transactions = Eliminatory Transactions

Eliminated the age old practice of British era of distrusting citizens and seeking affidavits for every Govt service. Introduced self declaration instead.

Standardization and Simplification of forms for availing services across the State .

Harmonization of Rates of Citizen Services across different channels of delivery like CSC/Maha e Seva Kendra/Sangram Kendra etc

Policy Interventions

Declaration of GoM Network and devices in the network as Critical Information Infrastructure-CII

Policies related to website- Terms of Use, Privacy Policy, Hyper linking Policy,

Non Disclosure Agreement

Advisory issued to all dept. related to Promotion of

eKYC ; GPR ; Use of Digital Signature ; IPR & Handover Checklist

Issued Framework for Mobile Governance

IT Act Rules

Capacity Building

• Capacity building and Change

management framework addressing all

stakeholders of eGovernance

• Statewide and national level workshops

& Knowledge sharing sessions

• Unique initiative “Tech Saturday”

• Collaborated with CDAC to establish

Marathi Centre of Excellence

• Online e-Governance training and

certification program

Vendors Consultants

State Govt Officials Citizens

• Sponsors one-year program in e-Governance for Executives (eGPX)

• ~25,000 officers have been trained in e-Governance in the last 12 months

Trainings, Workshops, Awareness

Online

e-Gov Course

Cybercrime awareness conference

Walk in Training

Marathi Unicode

University workshops

MS Lync

STeP/ CIO

Training

Tech. Workshops for Developers

Accessibility,

WCAG/ W3C

workshops

E-Governance Initiatives

Transforming Government

G2G/G2E

Fostering Growth

G2B

Service Delivery

G2C

eOffice Implementation

Biggest Green G2G initiative across the country, creating a Digital Workplace based on CSMoP for more than 6,000 employees

Creation & movement of files/receipts in electronic mode, increasing efficiency and transparency.

Benefits to all Stakeholders: Time bound delivery of services to Citizens, Reduction of drudgery for employees, Hassle free permanent storage of records, Central knowledge repository, Standardization of work processes

Activities under process/completed: Continuous hands-on training, State-of-the-art Training Room, Support Help Desk

Won numerous awards already including Express IT Award,

Best G2G initiative of the year by eMaharashtra,

Order of Merit by Skoch, etc.

5,864 16,881 71,659

2,99,220

6,45,111

Transforming Government (G2G)

Transforming Government (G2G)

Enhancing efficiency and transparency through in Government

working by improving the internal functioning of Government.

Document Management System (DMS) – Scanning of

Documents and Repository of scanned files.

Biometric Attendance System – Mandate of offices with

more than 20 employees to use biometric attendance.

Sevarth – Salary processing software for all government

employees in State for credit of salary in employees’ bank

account.

Service book computerization - Online processing of

leave/transfers of employees

Fostering Growth (G2B)

• Online Tax Payment - Maharashtra the first state in India

to have 100% online registration, returns and audit.

Economic Intelligence Unit (Sales Tax)- Use of BI and Data Warehousing tools by Sales tax department for data captured of Sales Tax department and outside revenue departments like Income Tax, Service Tax, Excise etc for plugging of fraud and tax evasion cases.

e-Tendering : Online platform for vendors for all tendering

requirements. From enquiry of tender, bidding online to electronic payments. End to End solution from indent of tender to award of contract. Saves time, efforts of vendors and increases value for money for government.

Completely transparent way to government procurement.

Fostering Growth (G2B)

Sevarth for Teachers- Salary processing software for more than 5 lakh teaching and non teaching staff

Single Window Clearance –MIDC –offers online facility to register plots and apply online for various clearances by MIDC related to Fire Department , Water Supply, Technical Advisor (TA), Special Planning Authority (SPA), Engineering and Land Department Clearances.

E-Biz – one stop solution for business facilitation in the state by providing online processing for clearances required to set up a new industrial unit. Provides clearance facilities for 215 services - 37 MIDC and 178 Non-MIDC services..

Service Delivery (G2C)

SINGLE

WINDOW NO WINDOW


• More than 25 services like Age, Birth,

Nationality ,Caste certificates etc covering

more than 80% of government services made

online.

• Citizens have option for assisted service

access through

• Through the e-district project, complete

workflow automation of government services

is enabling citizens to avail services from the

comfort of their homes

CSC SANGRA

M SETU


• Electronic Payment of Stamp Duty and Registration Charges

• Employment Exchange Services made available online

• Online payment of taxes and dues

• Direct Benefit Transfer of Govt. schemes to the bank a/c of citizens

• Online payment of Scholarships

• Online university admission process

• Location based SMS alerts and advisory to about 4 lakh farmers

• Mother and Child tracking system to monitor health of pregnant women and child after the delivery

• Digitization of Ration Card , SMS alerts regarding delivery of material at ration shops


Time bound and effective redressal of Cyber Crime Cases

First State to publish all the orders passed by AO in Public Domain

First AO to issue orders related to privacy of communications and personal data.

Judgment passed also being upheld by High Court

Year Cases filed Under IT

Act

Closed Cases

Closed for Order

Under Process

2009 1

77 0 47

2010 3

2011 7

2012 11

2013 44

2014 58

State Wide e-Governance Projects

All the State Mission Mode Projects (MMPs) under the National e-

Governance Plan being implemented by the State Govt

Finance department : launched innovative programs like Budget

Estimation, Allocation & Monitoring System (BEAMS), Sevaarth

(Payroll management system), Defined Contribution Pension Scheme

(DCPS), Koshwahini etc.

Sales Tax dept -Fully automated registration and filing process.

Home dept: CCTNS and City Surveillance systems in important cities

like Mumbai, Pune, Navi Mumbai etc.

Multiple socially relevant projects including UID linked Software for

Assessment of Disability, Maharashtra (SADM) has been successfully

launched

Leadership Position- Aadhaar

Enrolment

• Leading Registrar in the country in terms of enrolment –

• 9.3 Cr. residents enrolled and more than 8.7 Cr. UIDs generated

• Leading State in the country in terms of no. of machines operational-

• more than 2000 active machines

DBT

• First State to do UID Linked DBT in 2011 in Thane Dist.

• First State to launch end to end UID Linked DBT in beneficiary schemes in

Wardha

• Leading State in UID Linked DBT in the country and First to launch

authentication

Social Media – Inclusive Governance

Harnessing the power of Social media for information dissemination, seeking feedback and inputs from Citizens

Maharashtra for Disabled App – helps discover and contribute to disabled accessible places

Increasing use of Social Media platforms like

Facebook, Youtube etc. for

information and publicity of

e-Gov initiatives.

Awards and Recognitions

Awards and Recognitions

Over 145 awards won in the last year in various prestigious national and international platforms.

Bagged Gold, Silver at various events of SKOCH , CSI Nihilent, Indian Express, Manthan, Golden Icon, eWorld forum, DataQuest etc.

Thank you