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Why E-Governance

The fundamental motivation for compaign of e-

governance in India and elsewhere is a slogan-

to provide SMART governent Simple

Moral

Accountable

Responsive government

We may conceive a Smart village, Smart

municipality or a Smart state, all very difficult

but ideal model

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Disintermediattion- eliminating the middleman ortout between the government and the people.

Evidently, the objective of achieving such e

governance go far beyond mere simple

computerization of stand alone back officeoperations in government offices.

Chile thus became the first country to have

successfullly implemented e-governance in1972.

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Issues in E-Governance

Applications and the digital Divide

Initally, the e-governance activity starts with

providing information services by the

government departments to the public in terms

of state websites.

However, as the role of IT in the specific

organization increases, the website ofgovernment departments attempt at providing

more advanced services such as dynemic

information and also specific transactions such

as making utility payments.

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Gradually, this e-interaction of the public with thegovernment leads to organizational

transformation, transparency of publicservices,speed of service performance,increaseeed citizen participation in thegovernment, and thereby greater facilitation of

participative democracy. Government department and public sector

undertakings begin implementing e-governanceand e-government initiative, their performance

improved and they are better equipped tointeract with citizen and provide services overthe Internet.

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The citizen are enabled access:-

to government documents,

file taxes,

make payments as utility bills,

obtain or renew licenses and permis of differentkinds,

Make booking and reservations for public

services, lodge complaints or file applications for various

benefits, and even employmment.

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As the government make Internet as the

primary access point for all citizens to

interact with the government, the issuesthat need to be focused are:

How will the performance of the government

departments/public bodies be improved by e-

governance initiatives?

What are the organizational effects of e-

government and IT?

What are the correct strategies for success ine-governance?

What are the skills that are required by the

government employees in an e-governanceenvironment in the information a e?

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A number of oranization are involved in

studying these issues. The e governance initiatives, a part of National

Centre for Public Productivity at New

Jersey,Centre for Electronic Governance, IIM-

Ahmedabad: Centre for Good Governance and

also National Institute of Smart Governance

both at Hyderabad, India. Ministry of

Communication and Information Technology,Govt. of India, New Delhi are some such

institutions.

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