e government in guatemala

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THE E-GOVERNMENT IN GUATEMALA.

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Page 1: E government in guatemala

THE E-GOVERNMENT IN GUATEMALA.

Page 2: E government in guatemala

OBJECTIVES OF THE E-GOVERNMENT IN GUATEMALA

SOME E-GOVERNMENT OBJETIVES Create public services according to the needs of citizens online.Make the State and its institutions more accessible and transparent to the citizens. Promote inclusion and social participation through ICT.Provide information in a responsible way, within the framework of the law on access to public information. Innovation in the provision of public services to the employee, private initiative and the citizenship.

Page 3: E government in guatemala

E-GOVERNMENT PROJECTS IN GUATEMALA

SOME E-GOVERNMENT PROJECTS

E-SIGNATURE, standardize the use of the e-signature in the Executive Organism.

OPEN DATA: in all of the Executive Organism and creation of open data website.

PROMOTE THE INTEROPERABILITY: Improve the public transactional services online.

REGULATIONS: for the use of institutional social networks.

CREATING THE E-AGENDA: Create the legal framework to adopt the country's e-agenda .

PROMOTING PAPERLESS POLICY: Support the document management system online to reduce paper consumption for the Executive Organism.INTERNATIONAL PARTICIPATION: Keep the participation and inclusion of Guatemala in organizations that review the implementation of commitments Open Government using the e-government as a review and compliance tool.ESTATE WEBSITE: Plan that promotes the creation of the website www.guatemala.gob.gt as a tool to promote GUATEMALA all citizens of Guatemala and all other countries.

Page 4: E government in guatemala

E-GOVERNMENT AND TRANSPARENCY

Why it is said that e-government improves transparency?

E-government contributes to transparency because, when analyzing processes where deficiencies or

vulnerabilities are located, are strengthened with technology and more efficient services and also try to

make more human and efficient government operations for people with disabilities

Page 5: E government in guatemala

EXAMPLES OF EFFORTS

National catalog of online public services (CANSE)

The national catalog of public services is the collection of all the services offered by the Executive Organism in a single website. With this website saves time, money and avoid the waste of time waiting for personal attention. each service is identified and given description for use. It is also identified the stage to which it belongs. The portal is open 24 hours.

Page 6: E government in guatemala

ONLINE PUBLIC SERVICES FROM INSTITUTIONS

MINISTRY

2004 – 2011 2012 - 2015ONLINE PUBLIC SERVICES

AND OPEN DATA DETECTED

ONLINE PUBLIC SERVICES AND OPEN DATA

PUBLISHED

SERVICES OPENDATA SERVICES OPENDATAAGRICULTURE 52 286 268ENVIRONMENT AND NATURAL RESOURCES 1 20 4PUBLIC HEALTH 4 44 103EXTERNAL RELATIONSHIP 3 66 9ENERGY AND MINES 1 10 1PUBLIC FINANCES 10 55 317GOVERNMENT 7 42 7NATIONAL DEFENSE 1 28 4COMMUNICATIONS 12 25 17CULTURE AND SPORTS 1 52 3SOCIAL DEVELOPMENT 0 13 3ECONOMY 1 63 2EDUCATION 16 91 2WORK 3 16 4

TOTAL OF PUBLIC SERVICES AND OPEN DATA 112 0 811 743

EXAMPLES OF EFFORTS

Page 7: E government in guatemala

CURRENT ACTIONS

1.) Open Data website

2.) Update website guatemala.gob.gt

3.) Websites ready for Smart devices

4.) Priorized services online

5.) E-participation system

6.) Analytics for e-government

8.) Promote the digital agenda

7.) E-government policies

As part of the objectives of the plans of e-government, there are actions that was in development. These actions was a structural part of what was already planned.

We was in the phase of implementation of these actions and we had put all our efforts in that they are available in the short term.

Page 8: E government in guatemala

ACTIONS FINISHED

1.)Domain registration for. gob.gt

2.) National catalogue of public services

3.) International representation of eGOV

4.) Manual of e-government websites

5.)National system of transparency

6.)Opening of data in open formats

8.)Normalization of public information

7.) Executive Organism interoperation

The actions that have already been developed and implemented by COPRET in terms of e-Government are the backbone of e-government plans and are in compliance with the commitments of open government.

It is the basis necessary to create a range of products and services available to society, turning efficient public administration.

Page 9: E government in guatemala

STATISTICS

OPEN DATA• 78.6%• Publication of open data on the websites of the institutions of the

Executive Organism

ONLINE PUBLIC SERVICES• 100%• Institutional websites of the 14 ministries already have public services

online to citizens

STANDARIZATION OF INFORMATION• 100%• Standardization of 14 websites and the information that is displayed to

the institutions of the Executive Organization citizenship

Page 10: E government in guatemala

SOCIAL MEDIA

Social networks in Guatemala have been a phenomenon in growth and the same had not been studied until recently. COPRET conducted an inquiry which determined a statistic of people with access to social networks at the national level which is 7,019,243; number of smartphones 16,911,811. The chart displays the incursion of the networks at the national level. Data from SIT and RENAP in December 2015.

Series10

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

18,000,000

FACEBOOK; 7,019,243

SMARTPHONES; 16,911,811

POPULATION; 17,010,190

Page 11: E government in guatemala

WEAKNESSES KNOWN

Lack of:• Legal Certainly.• Political will.• Government plans unified in technology issues.• Finish existing plans on e-government and ICT issues.• There is no complete certainty about the infrastructure of institutions and there is no

investment plan for all State as one itself. All institutions carry out their own plans according to the needs of the new heads of technology.

• Coverage online and personal at public services are in urban centers and has left for side coverage and investment in far away places where there is no basics services.

• Many isolated efforts have not been sufficient for the citizen's demands . There is no State policy to study what are the basic services that should cover and transform them to public services online.

• There are still directors belonging to previous generations who do not support the technology and they are of the generational gaps.

• Loyalties to the current authorities rather than general public.• Not sufficient planning information for adequate investment decisions and/or monitoring

and tracking the outcomes of investments.

Page 12: E government in guatemala

FORTRESSES KNOWN

The great strengths are:• Young people with affinity to technology issues.• Educational institutions promoting technical careers in technological issues.• Technical staff in all public institutions with knowledge about e-government and ICT

willing to create work teams to promote the culture of e-government and ICT.• Mature public services ready to migrate to online versions.• The phenomenon of the incursion of social networks have allowed citizens to show their

interest in the State progress on transparency and Electronic Government.• The international community of friendly countries have shown interest in cooperating with

Guatemala on issues of transparency and Electronic Government, forcing the state to open the opportunity to transform itself.

• The ability of the State technical staff to develop online public services has been demonstrated, which suggests that the adoption of the digital agenda would not be complex.

• Institutions like GUATEL can be strengthened to be able to interconnect all institutions of the Executive Organism with a very low cost.

• OGP member since 2012 with second development plan with more than 75% successful.

Page 13: E government in guatemala

CONCLUSIONS

Best efforts:• Education and training program from INAP and COPRET in e-government issues.• In 2014, COPRET called for creation of a High Level Group for e-Government issues, in

which SENACYT INAP, MINISTRY OF FINANCE, and GUATEL joined.• Workshops about e-government and ICT best practices shared with all institutions from

Executive Organism including plans 1,0; 2.0 and 3.0 with all their projects.• It was Shared with the country's Colleges plans to include in the educational curriculum

issues such as transparency and Electronic Government and ICT.• Before 2013 there was no evaluation indicators for issues of e-Government, open data,

standardization of websites and online public services. Now those indicators are available and are a source of information for all institutions of the Executive Organism in one manual of standardization.

• 15 commitments of open Government on e-Government issues with more than 90% of effectiveness in all ministries of the Executive Organism.

• Implementation of office paperless plan in all ministries of the executive Organism.• Implementation of the website from national catalogue of online public services .• First inventory of computers, servers and printers of the ministries of the Executive

Organism

Page 14: E government in guatemala

CONCLUSIONS

Some efforts unfinished:• Approval in the Congress the law that makes permanent COPRET• Approval the digital agenda• Strengthen GUATEL to build strong and private infrastructure for the State in all

dimensions that already have legally assigned to GUATEL. This implicates that all public institutions leave private telecom services with high cost and the possibility of being target of cyberattacks, compromising national security, confidential data and possibility of disable institutional datacenters.

• The evaluation concerning a new data center for the public institutions of the Executive Organism. This does not mean abandoning what is already working but efficiently integrate what already exists and complement with public institutions needs.

• The agreements with private telecoms companies to make all websites for the State are free of charge for citizens. This private telecoms companies uses State goods, pay very small fees to use these goods, but charge very high fees to users, including the State.

• Agreement to standardize e-government and ICT policies in Executive Organism, Legislative Organism, Judicial Organism and local governments to promote transparency, accountability and citizen participation.

Page 15: E government in guatemala