e-government in lebanon: an overview and the action plan presented by tania zaroubi ict project...
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e-Government in Lebanon: e-Government in Lebanon: an overview and the action planan overview and the action plan
Presented by Tania ZaroubiPresented by Tania ZaroubiICT Project ManagerICT Project Manager
Office of the Minister of State for Administrative ReformOffice of the Minister of State for Administrative Reform (OMSAR) (OMSAR)LebanonLebanon
Expert Group MeetingExpert Group Meeting on ICT Indicators Adoption and Data Collectionon ICT Indicators Adoption and Data Collection
Cairo 13-15 February 2007Cairo 13-15 February 2007
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e-Government framework
What has been achieved towards an e-Government status in
Lebanon?
The road ahead
Evolution of Lebanese e-Government projects
The Lebanese e-Government action plan
Presentation OutlinePresentation Outline
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Track 1: Infrastructure
Track 2: National Policies
Track 3: ICT Production Sector
Track 4: ICT for Human Capacity Development
Track 5: ICT for Social Development
Track 6: Business & Economic Development
Track 7: e-Government
Track 8: Media
Lebanese e-Government as a part of the Lebanese e-Government as a part of the National e-StrategyNational e-Strategy
The NeS Implementation Plan: 8The NeS Implementation Plan: 8 TracksTracks
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The Lebanese The Lebanese ee-Government -Government FrameworkFramework
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• Legalizing Electronic Information and Services
• Protection of Electronic Information
• Security of Electronic Services
PPrivacyrivacyAAuthenticityuthenticityIIntegrityntegrity of Informationof InformationNNon-Repudiationon-Repudiation
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The Lebanese e-Government StrategyThe Lebanese e-Government Strategy
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DATA CENTERSDATA CENTERS
NATIONAL INFRASTRUCTURE NATIONAL INFRASTRUCTURE FOR GOVERNMENT FOR GOVERNMENT
OPERATIONSOPERATIONS
GLOBAL INFRASTRUCTURE GLOBAL INFRASTRUCTURE FOR EMBASSIES, CONSULATES FOR EMBASSIES, CONSULATES
AND MISSIONSAND MISSIONS
P K IP K I
INFORMATION INFORMATION PORTALSPORTALS
SERVICES SERVICES PORTALSPORTALS
ENABLING ENABLING APPLICATIONSAPPLICATIONS
S e r v i c e sS e r v i c e s
NATIONAL ID OR NATIONAL ID OR e-GOV SMART CARDe-GOV SMART CARD
DELIVERY AND DELIVERY AND ACCESS CHANNELSACCESS CHANNELS
TELECENTERS
OutputInput
Internet WWW
The Lebanese e-Government StrategyThe Lebanese e-Government Strategy
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• ENABLING APPLICATIONS:• Government Email and Directory Services• Workflow, Document Management and Archiving• Information and Decision Support
• INFORMATION PORTALS:• Government Forms and Supporting Documents• Sector Specific portals – Tourism and Business
• SERVICES PORTALS:• Government to Citizen (G2C and C2G)• Government to Business (G2B and B2G)• Government to Employee (G2E and E2G)• Government to Government (G2G)
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The Lebanese e-Government StrategyThe Lebanese e-Government Strategy
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• BUILDING NATIONAL CAPACITY:• Promoting Internet utilization by C and B• Developing and offering high quality and
affordable Internet services• Supporting national ICT industry and
promoting investments• Enhancing ICT curriculum at all education
levels• Setting up ICT training centers or academies
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• INTERNAL GOVERNMENT TRAINING AND CAPACITY BUILDING:• Promoting ICT knowledge for civil servants• Setting up ICT training centers in government institutes
• e-GOVERNMENT O & M STRUCTURE:• Government-wide central O & M unit • Ministry and agency specific O & M units• Establishing ICT cadre and salary scale in government
The Lebanese e-Government StrategyThe Lebanese e-Government Strategy
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What has been achieved …What has been achieved …Technical Framework . . .Technical Framework . . .
TelecommunicationsTelecommunications Modern cabling infrastructure throughout countryModern cabling infrastructure throughout country
Voice and ISDN services in placeVoice and ISDN services in place
Hundreds of servers (750+ across government) Hundreds of servers (750+ across government) and Thousands of computers and peripherals have and Thousands of computers and peripherals have been deployed (11000+ PCs across government).been deployed (11000+ PCs across government).
Phase I of national MAN infrastructure being Phase I of national MAN infrastructure being tested; Phase II and III already scopedtested; Phase II and III already scoped
2 Cellular operators offering GSM and GPRS services2 Cellular operators offering GSM and GPRS services
Computer NetworksComputer Networks Most ministries and agencies have a Local Area Most ministries and agencies have a Local Area Network in place using latest standards and protocols Network in place using latest standards and protocols
Government approved plans for privatizing MPT to Government approved plans for privatizing MPT to create Liban Telecomcreate Liban Telecom
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Technical / Services Framework . . .Technical / Services Framework . . .
System ApplicationsSystem Applications A number of A number of vertical applicationsvertical applications have been deployed have been deployed (MOF tax system , customs system. Cadastre land (MOF tax system , customs system. Cadastre land registration system, Port of Beirut DMS, National registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)Decisions DMS, .. etc.)
Multitude of General Security applications developedMultitude of General Security applications developed
Some Some horizontal applicationshorizontal applications have been have been developed developed (Information offices, Informs portal, (Information offices, Informs portal,
government portal, Budget government portal, Budget System, ..etc.). Others in System, ..etc.). Others in the works include HR the works include HR database for the civil service, database for the civil service, personnel and personnel and financial system for agencies, ..etc.financial system for agencies, ..etc.
Other vertical applications recently completed includeOther vertical applications recently completed includeWork Permits, medical benefits and compensation Work Permits, medical benefits and compensation system for Government Employees (COOP) , system for Government Employees (COOP) , Commercial Registration systemCommercial Registration system
Customs system expansion to cover all ports Customs system expansion to cover all ports of entry (5 locations); Port tracker system application of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. to address cargo manifest for port of Beirut.
What has been achieved …What has been achieved …
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Legal Framework . . . Policies and ProceduresLegal Framework . . . Policies and Procedures
Institutionalizing neededInstitutionalizing needed Removal of outdated technical controls and updating Removal of outdated technical controls and updating reformsreforms commercial code system commercial code system
Work on simplification of all government proceduresWork on simplification of all government procedures
Modernization of national tax systemModernization of national tax system
Work on new organizational structure of ministries Work on new organizational structure of ministries and autonomous agenciesand autonomous agencies
What has been achieved …What has been achieved …
New public sector tendering law drafted along with New public sector tendering law drafted along with implementation decreesimplementation decrees
Digital Signature and other e-related legislation prepared Digital Signature and other e-related legislation prepared by MoET under EU-funded project under review by by MoET under EU-funded project under review by special parliament committee and near enactment.special parliament committee and near enactment.
ICT laws and regulationsICT laws and regulations IPR and online banking laws passed in 1999IPR and online banking laws passed in 1999
MoET EU-funded project
New Draft Laws (French System):1. Electronic Communications2. Data Privacy 3. Electronic signature Amendments to existing Lebanese Laws:1. Electronic contracts2. E-commerce and secure e-payments3. Cyber-crime 4. Consumer Protection 5. Intellectual property Rights 6. Domain Names
MoET EU-funded project
New Draft Laws (French System):1. Electronic Communications2. Data Privacy 3. Electronic signature Amendments to existing Lebanese Laws:1. Electronic contracts2. E-commerce and secure e-payments3. Cyber-crime 4. Consumer Protection 5. Intellectual property Rights 6. Domain Names
Also drafted by ICT Parliamentary Committee
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Legal Framework . . .Legal Framework . . . Policies and ProceduresPolicies and ProceduresICT Policy and StandardsICT Policy and Standards Policy and strategy document prepared in 1999Policy and strategy document prepared in 1999
Ministerial ICT committee appointedMinisterial ICT committee appointed by Prime by Prime Minister in early 2001 to handle national ICT matters Minister in early 2001 to handle national ICT matters with private-public sector partnershipswith private-public sector partnerships
Standards guidelines for ICTStandards guidelines for ICT projects in the public projects in the public sector preparedsector prepared
What has been achieved …What has been achieved …
E-government strategy document completed and E-government strategy document completed and presented to Council of Ministers for approvalpresented to Council of Ministers for approval..
Capacity Building/Promotion/Operations Framework . . .Capacity Building/Promotion/Operations Framework . . .
Human resourcesHuman resources Good number of civil servants trained on ICT productsGood number of civil servants trained on ICT products (OMSAR has trained in access of 6500)(OMSAR has trained in access of 6500)
A sizeable number of civil servants have been trained A sizeable number of civil servants have been trained on on administration of ICT solutionsadministration of ICT solutions (some (some 450+450+ through through OMSAR projects)OMSAR projects)
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Capacity Building/Promotion/Operations Framework . . .Capacity Building/Promotion/Operations Framework . . .
Human resourcesHuman resources Assessments of ICT staff requirements for a number of Assessments of ICT staff requirements for a number of ministries and agencies have been made. ministries and agencies have been made.
Capacity building plansCapacity building plans With the support of the local industry continuous or in-With the support of the local industry continuous or in-service training plans are being achieved.service training plans are being achieved.
Draft of new ICT cadre and salary scale for government Draft of new ICT cadre and salary scale for government at large currently under reviewat large currently under review. .
The new Institute for Public Administration to play a The new Institute for Public Administration to play a key role in in-service capacity building.key role in in-service capacity building.
An E-SocietyAn E-Society ICT awareness campaigns by the governmentICT awareness campaigns by the government are being are being prepared as well as prepared as well as Multi-purpose community telecenters..
Private sectorPrivate sector ICT awareness through PCA PiPOP ICT awareness through PCA PiPOP initiative and media and organizing successful initiative and media and organizing successful conference and exhibitions such as Termium.conference and exhibitions such as Termium.
What has been achieved …What has been achieved …
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The road ahead …The road ahead …
1.1. A “situation” map on all e-government related achievements A “situation” map on all e-government related achievements in the government is being formulated in the government is being formulated (The National Government Map)(The National Government Map)
2.2. All government services forms and their procedures involving All government services forms and their procedures involving ministries and agencies (4550) have been consolidated and ministries and agencies (4550) have been consolidated and documented – the foundations of the ‘digital nervous system’ documented – the foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been information portal for these forms and procedures has been developed – developed – informs.gov.lbinforms.gov.lb..
3.3. With 1 & 2, an With 1 & 2, an E-government Strategy and implementation E-government Strategy and implementation planplan has been formulated and presented to senior officials. has been formulated and presented to senior officials. Strategy and plan cover local, national and international e-Strategy and plan cover local, national and international e-government requirements. Sent to government requirements. Sent to Council of Ministers for Council of Ministers for endorsement.endorsement.
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The road ahead …The road ahead …
4.4. Initial implementation Initial implementation focus will be on revenue generating / cost focus will be on revenue generating / cost reducing applicationsreducing applications such as bill collections, tourism services and e- such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues procurement applications. Percentage of increased revenues requested requested to be earmarked for an e-government fund.to be earmarked for an e-government fund.
5.5. Cooperation with and technology transfer from international ICT Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the conglomerates and consulting firms will be key throughout the implementation process.implementation process.
6.6. Work is to Work is to continue on gradually building the optimal ICT cadre in the continue on gradually building the optimal ICT cadre in the governmentgovernment to be able to handle ICT usage and administration to be able to handle ICT usage and administration requirements. requirements.
7.7. The general public, academia and business community will be involved The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will status in a timely manner. Expertise from Lebanese expatriates will also be solicited.also be solicited.
8.8. Sharing knowledge and expertise with regional countries will also be Sharing knowledge and expertise with regional countries will also be keykey..
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Evolution of Lebanese e-Government ProjectsEvolution of Lebanese e-Government Projects
Donor-Guided Projects1994-00 Base
Beneficiary-Oriented Projects1998-04BackOffice
Citizen-Oriented Projects2002+FrontOffice
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Anticipated Start / Duration
Start Duration
e-Government Legal Framework
Legalizing Electronic Information and Services Q1 2004 1 to 2 years
Protection of Electronic Information Q1 2004 1 to 2 years
Security of Electronic Services Q1 2004 1 to 2 years
e-Government Technical Framework
National Infrastructure for Government Operations Q2 2004 3 to 4 years
Global Infrastructure for Embassies, Consulates and Missions Q1 2005 6 to 7 years
Public Key Infrastructure Q1 2005 continuous
National ID or e-Gov Smart Card Q1 2005 6 to 7 yrs
Standards & Branding Q1 2004 2 to 3 years
e-Government Data & Data Centers Q2 2004 2 to 3 years
e-Government Delivery Channels & Access Q2 1997 continuous
The Lebanese e-Government The Lebanese e-Government action plan action plan 1/21/2
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Anticipated Start / Duration
Start Duration
e-Government Services Framework
Enabling Applications (email, DS, WF/DMS, IDSS) Q1 1998+ 6 to 7 years
Information Portal Q1 2002 3 to 4 years
Service Portal Q2 2005 6 to 7 yrs
Government to Citizen (G2C and C2G) Q2 2005 6 to 7 yrs
Government to Business (G2B and B2G) Q2 2003 6 to 7 yrs
Government to Employee (G2E and E2G) Q3 2005 6 to 7 yrs
Government to Government (G2G) Q2 2003 6 to 7 yrs
e-Government Capacity Building/Promotions/ Operations Framework
Building National Capacity Q4 2002 continuous
Internal Government Training & Capacity Building Q1 1998 continuous
e-Government Operations and Mgmt Structure Q2 2004 6 to 7 yrs
The Lebanese e-Government The Lebanese e-Government action plan action plan 2/22/2
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The Lebanese e-Government The Lebanese e-Government action planaction planM
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• PRIORITY PROJECTS (1 to 2 years):• Legal Framework:
• Drafting and enactment of ICT-related legislation and regulation along with implementation decrees.
• Technical Framework:• Interconnecting through a secure network information
infrastructure central government bodies, a number of key ministries and several international offices.
• Services Framework:• Utilities subscription and billing services• Civil and criminal records• Completion of the online customs system• Residence and work permits for foreigners• Passport and visa petitions and issuances• Vehicle registration and excise tax payments
• Capacity-building / Promotions / Operations Framework:• ICT cadre and salary scale; ICT training; training centers;
promote e-gov strategy; complete O & M structure and staffing O&M central unit and a few field units.
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Useful web site resources:
http://www.informs.gov.lbhttp://www.e-gateway.gov.lb
http://www.omsar.gov.lb
Ms. Tania ZaroubiICT Project Manager
Office of the Minister of State for Administrative Reform (OMSAR)Lebanon
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Multi-purposeMulti-purpose C Community Telecenterommunity Telecenter3D Perspective3D Perspective
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PUBLICAGENCIES
WaterAuthorities
Sports CityAgency
LebaneseUniversity
NationalMusic
Institute
Regie
Administra
tion
Railways andPublicTransportationAuthority
NationalInstitute for
Bank DepositInsurance
Port ofBeirut
AgriculturalScientific
Research Authority
Cooperative ofGovernmentEmployees
ExecutiveCouncilfor MajorProjects
Council for
Execution of
Major Projects
for the City of
Beirut
PublicHospitalsManagementAgency
OGERO
Exhibition ofPresident
RachidKarame
Central Fundfor Social
Affairs
PublicAgency ofHousing
NationalEmploymen
t Agency
NationalSocial
SecurityFund
Agency for theEstablishmentandManagement ofIndustrial Zones
Internal Fund
for Technical
and Vocational
Education
Oil Refineriesat Tripoli and
Zahrani
SmallMunicipalities
Large
Municipalities
Controlled by the
Court of Audit
Beirut
MUNICIPALITIES
Central Fund ofthe Displaced
People
Council ofDevelopment
andReconstruction
CentralBank
SPECIAL PURPOSEAGENCIES
Agency for theOrganization of
South-WestSuburb of Beirut
City(Elissar)
Public Agencyfor
EncouragingInvestment
NationalArchivingAgency
National Councilfor Scientific
Research
The HigherCommission
forRelief
Council of theSouth
The NationalThe NationalGovernmentGovernmentMapMap
Ministry ofInterior
andMunicipalities
Ministry of ForeignAffairs andImmigrants
Ministry ofNationalDefense
Ministry ofTelecommunications
Ministry ofInformation
Ministry ofIndustry
Ministry ofFinance +
National Lottery
Ministry ofCulture
Ministryof Labor
Ministry of
Social Affairs
Ministry of Youth and Sports
Ministry ofPublic Works
andTransportation
Ministryof
Justice
Ministry ofPublic Health
Ministry ofEnergy and
Water
Ministry ofAgricultrure
Ministry of Economyand Trade
Ministry ofEnvironment
CIVIL SERVICEMINISTRIES
Ministry of Nationaland
Higher Education
Ministry ofDisplaced
Ministry ofTourism
Ministry Of National
DefenseCENTRAL
Presidency ofthe Council of
Ministers
CentralDisciplinary
Board
CivilServiceBoard
CentralInspection
Commission Court ofAccounts
ConstitutionalAssembly
Presidencyof the
Republic
ReligiousJudiciary
OMSAR
TheParliament
BODIES
The Internet…
www.informs.gov.lb
The Hotline…
1700
Informs launched on 21 January 2002Informs launched on 21 January 2002
1700 FORMS
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New Informs portal launched in September 2003New Informs portal launched in September 2003
4550 FORMS
+
extra services