e-government korea - united...
TRANSCRIPT
Table of Contents
04 I. e-Government of Korea
12 II. e-Government Best Practices
34 III. Development Directions of
e-Government
e-Government of Korea
Best Practices
e-Government Best Practices
Ie-Government of Korea
1. Introduction
2. Achievements
3. Korean e-Government Recognized by the World
010101010101010101010111111010101010
010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
01010101010101010101011111101010
e-Government of Korea
I
e-Governm
ent of Korea
4
1. Introduction
�Korea has actively pursued e-Government as a crucial means to make its
government more competitive, by leveraging the world’s best information and
communications technology (IT) including broadband Internet.
�After laying the groundwork for e-Government, including the National Basic
Information System (NBIS) computer networks in the 1980s and streamlining of
applicable laws and institutions in the 1990s, the Korean government made the
implementation of e-Government a major national agenda for the 2000s. It has
concentrated on 11 major tasks for e-Government (2001~2002) and 31 major tasks
for the e-Government roadmap (2003~2007). As a result, e-Government has
become firmly established in all areas of the Korean government.
�The Korean e-Government has produced visible results: both efficiency and
transparency of administrative work have been significantly improved;
administrative civil services have been greatly enhanced; and opportunities for
people to participate in the policy-making process have been expanded.
�Accordingly, the effectiveness of the e-Government of Korea is widely
acknowledged by the international community and various e-Government systems
are being exported to foreign countries. The 2010 UN Global E-Government
Survey shows that Korea ranked first among all the member countries, given the
highest possible scores in the categories of Online Service Index and the e-
Participation Index.
�Korea is now promoting e-Government that is focusing on utilization and
convergence by consolidating services to maximize the convenience of users and
implementing a seamless digital cooperation system connecting government
departments and agencies, in order to improve the overall quality.
I. e-Government of Korea
5
2. Achievements
1) Improvement of efficiency and transparency of administrative work
�Use of electronic documents has become standard practice, and most
administrative business such as personnel management, finance, and procurement
are being handled electronically. This greatly and innovatively enhances the overall
efficiency of government administration.
�All central administrative organizations have introduced a standardized business
process system (On-nara) to record all decision-making procedures of the
government, increasing transparency of administration significantly.
I e-Government of Korea
Stages Major Actions
- Building the National Basic Information System (NBIS)
- Act on Expansion of Dissemination and Promotion of Utilization of Information
System(1987)
- Building the foundation for high-speed information and communications and promoting
the Internet
- Enacting the Framework Act on Informatization Promotion (1995)
- Carrying out 11 major tasks for e-Government
- Enacting the Act on e-Government (2001)
- Carrying out 31 roadmap tasks for e-Government
- Laying the groundwork for linking and integrating multiple government departments
and agencies
- Establishing a Master Plan for National Informatization (2008)
- Carrying out tasks (12) for e-Government based on openness, sharing, and cooperation
e-Government Inception(mid 1980s ~ mid 1990s)
Laying the Groundwork for e-Government
(mid 1990s ~ 2000)
Launching of e-Government(2001 ~ 2002)
Diffusion of e-Government(2003 ~ 2007)
Convergence of e-Government(2008 ~ present)
e-Governm
ent of Korea
I. e-Government of Korea
6 7
2) Provision of people and company-focused administrative services
�The age of civil service processing at home has been fully ushered in by
implementing integrated online civil service processing channels and enabling
notification, filing, and payment of taxes via the Internet.
�Various corporate activities are supported efficiently by means of a single window
for corporate support and processing of logistics, customs clearance, and trading
online.
3) Strengthening of communications with the people about governmentpolicies
�People can now participate in the government decision-making process more
easily through a single window linked to all administrative organizations that
provides comprehensive civil services and receives public suggestions.
�People can request and check a wide range of administrative information online
easily. It is possible to check national records anytime, anywhere.
4) Increased efficiency of information resource management
�The government’s integrated computing center comprehensively manages all
information systems of the government, improving its capability to respond to
system errors and security threats.
�Introduction of Enterprise Architecture (EA), which acts as a comprehensive
informatization blueprint enables systematic management of e-Government.e-Government Best Practices
010101010101010101010111111010101010111111101010101010101010101010101010111111010101010111111101010101
01010101010101010101011111101
010101010101010101010111111010101010111111101010101
3. Korean e-Government Recognized by the World
1) Korean e-Government is evaluated as one of the world’’s best by theinternational community.Since 2003, the United Nations has provided comparative assessment reports on the
e-Government development levels of its 192 member states, in order to facilitate
and enhance global cooperation in and through e-Government and Korea ranked
first in the 2010 UN Global E-Government Survey.
Republic of Korea Rankings: UN Global e-Government Survey
Category 2005 2008 2010
UN e-Government Development Index 2010 5th 6th 1st
Online Service 0.97 (4th) 0.82 (6th) 1.00 (1st)
Telecommunication 0.69 0.64
Infrastructure0.67 (9th)
(10th) (13th)
Human capital0.97 0.98
(13th) (10th)0.99 (7th)
E-Participation Index 0.87 (4th) 0.98 (2nd) 1.00 (1st)
I. e-Government of Korea
98
3) Many Korean e-Government systems have received awards andcitations for best practices from international organizations.
e-Governm
ent of Korea
Item Services Contents
Immigration Review United Nation’s ‘Public Service Awards’(2007)
Information ‘e-Government Special Award’by the World e-Government Forum
Network Village (2006)
Korea Online ‘e-Asia Award’by the Asia Pacific Council for Trade Facilitation
E-Procurement System and Electronic Business (AFACT) (2007)
Electronic Customs ‘WCO Trophy’by the World Customs Organization (WCO) (2006)
Clearance ‘e-Asia Award’by AFACT (2007)
e-Hanaro,
National Computing &
Information Agency, ‘First Prize in the Demonstration Area’by e-Challenge (2010)
e- Architecture
Information System
Home Tax ‘Good Practices of Electronic Tax Administration’by OECD (2006)
e-People ‘Top 10 e-Government’by the World e-Government Forum (2006)
Electronic Trade ‘World Advanced’by the APEC 2005 Report (2005)
Urgent Disaster‘Good Practices’by the Asian Conference on Disaster
Reduction (2006)
Electronic Customs ‘Good Practices of Anti-corruption’by the Global Forum on Fighting
Clearance Corruption (2003)
Korea Online ‘International Bidding Standard’of the 6th Forum of UN/CEFACT
E-Procurement System (2005)
SPi-1357‘Joint Statement’of the 13th Asia-Pacific Economic Cooperation
Small and Medium Enterprise Ministerial Meeting (2006)
Patent Application ‘Information Technology Standard’of WIPO (2006)
Patent Application ISO 20000 Certificate (2006)
Agricultural Food Safety ISO 9001 Certificate (2005)
Electronic Customs ISO 20000 Certificate (2006)
Clearance ISO 9001 Certificate (2006)
Citations for best
practices by international
organizations
Informational Awards
International certificates
and standards acquired
2) The Korean e-Government was also evaluated as one of the worldleaders in the third(transactional) or fourth(connected) stage of onlineservices development by the UN.
The four stages of online service development
Stage 1 Emerging information servicesGovernment websites provide information on public policy, governance, laws, regulations, relevantdocumentation and types of government services provided. They have links to ministries, departmentand other branches of government. Citizens are easily able to obtain information on what is new in thenational government and ministries and can follow links to archived information.
Stage 2 Enhanced information servicesGovernment websites deliver enhanced one-way or simple two-way e-communication betweengovernment and citizen, such as downloadable forms for government services and applications. Thesites have audio and video capabilities and are multi-lingual. Some limited e-services enable citizens tosubmit requests for non-electronic forms or personal information, which will be mailed to their house.
Stage 3 Transactional servicesGovernment websites engage in two-way communication with their citizens, including requesting andreceiving inputs on government policies, programmes, regulations, etc. Some form of electronicauthentication of the citizen’s identity is required to successfully complete the exchange. Governmentwebsites process non-financial transactions, e.g. e-voting, downloading and uploading forms, filingtaxes online or applying for certificates, licenses and permits. They also handle financial transactions,i.e. where money is transferred on a secure network to government.
Stage 4 Connected servicesGovernment websites have changed the way governments communicate with their citizens. They areproactive in requesting information and opinions from the citizens using Web 2.0 and other interactivetools. E-services and e- solutions cut across the department and ministries in a seamless manner.Information, data and knowledge is transferred from government agencies through integratedapplications. Governments have moved from a government-centric to a citizen-centric approach, wheree-services are targeted to citizens through life cycle events and segmented groups to provide tailor-made services. Governments create an environment that empowers citizens to be more involved withgovernment activities to have a voice in decision-making.
Connected
Transactional
Enhanced
Emerging
IIe-Government Best Practices
010101010101010101010111111010101010
010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
01010101010101010101011111101010
1. Electronic Procurement Service (www.g2b.go.kr)
2. Electronic Customs Clearance Service(portal.customs.go.kr)
3. Comprehensive Tax Services (www.hometax.go.kr)
4. Internet Civil Services (www.egov.go.kr)
5. Patent Service (www.kiporo.go.kr)
6. e-People : Online Petition & Discussion Portal(www.epeople.go.kr)
7. Single Window for Business Support Services(www.g4b.go.kr)
8. On-nara Business Process System (BPS)
9. Shared Use of Administrative Information(www.share.go.kr)
10. National Computing & Information Agency (NCIA)
e-Government Best Practices
II
e-Governm
ent of Korea
II. e-Government Best Practices
12 13
1. Electronic Procurement Service (www.g2b.go.kr)
OverviewAll procurement procedures are handled online, and a single window of procurement is
open to improve efficiency and transparency of public procurement.
Contents of services�All stages of procurement, such as bidding, awarding contracts, contracting,
delivery, and payment, are handled online, and procurement progress can be
monitored in real-time.
�All registered companies are enabled to participate in biddings of all public
organizations, including national organizations, local government bodies, and public
corporations, by a single registration in the G2B system.
Major achievementsThe amount of transaction for Electronic bidding is USD 34 billion per year and 92%
of all bidding is done electronically.
Future plansAll procedures from procurements request to payment requests will be monitored in
real time, and a RFID-based inventory management will be established to provide a
safe and convenient electronic procurement service.
II e-Government Best Practices
Framework of Electronic Procurement Service
Number of Electronic Contracts and Organization Users(Units: contracts)
Classification 2003 2004 2005 2006 2007 2008
Number of Contracts 23,224 28,513 44,227 96,853 187,795 264,768
Number of Organization Users 76 86 308 2,232 4,536 11,040
450,000
300,000
400,000
99,020
200,775
122,035
246,136
140,779
237,996207,633
275,004
213,539
351,920
207,960
423,030
200,000
100,000
02003
� Number of cases
� Amount (KRW 100 million)
Electronic Bidding
2004 2005 2006 2007 2008
e-Governm
ent of Korea
II. e-Government Best Practices
14 15
2. Electronic Customs Clearance Service (portal.customs.go.kr)
OverviewCommon use of information between logistics entities will be extended in order to
improve and streamline export/import logistics business and processes as well as
implementing a user-friendly batch logistics processing service.
Contents of services�Export/import reports to the customs office and applications for inspection and
quarantine to appropriate organizations are integrated to provide one-stop service.
�The conventional EDI system is upgraded to provide a more convenient, low-cost
customs clearance service.
Major achievements
Future plansInformation sharing with logistics service and e-trade will be expanded and various
new services will be launched to support the activities of entrepreneurs including
integration with foreign networks.
Framework of Electronic Customs Clearance Service
Time Saving
Cost Saving
e-Governm
ent of Korea
II. e-Government Best Practices
16 17
3. Comprehensive Tax Services (www.hometax.go.kr)
OverviewTaxpayers can handle tax affairs online at home or work without visiting the tax office.
Contents of services�All tax activities including filing, billing, and payment are processed online and
information is retrieved anytime by taxpayer.
�Taxpayers or their tax agents can request and receive 18 civil affairs certificates.
Major achievements
Future plansThe separate tax websites, such as those for the National Tax Service, Home Tax, cash
receipts, and year-end tax adjustments, will be linked and/or integrated to enable one-
stop tax administration.
Framework of Comprehensive Electronic Tax Services
Electronic Filings
Civil Certificate Issuance by Home Tax
20,000,000
16,000,000
12,000,000
8,000,000
4,000,000
0
60,000
48,000
36,000
24,000
12,000
0
100
80
60
40
20
0
100
60
80
40
20
02003 2007
16,125,537
2003 2007
46
81
2004 2007
1,967,909
5,601,784
2004 2007
35
64
8,678,919
Number of e-filing
Number of online issuance Rate of online issuance (%)
Rate of e-filing (%)
e-Governm
ent of Korea
II. e-Government Best Practices
18 19
4. Internet Civil Services (www.egov.go.kr)
OverviewPeople can use administrative services anytime, anywhere on the Internet.
Contents of services�People can find services they need by searching through 5,300 services available
and get detailed information.
�People can request up to 720 civil services online without visiting administrative
offices and receive the results by regular mail.
�People can issue 28 civil affairs services documents online by themselves.
Major achievements
Future plansAll kinds of civil affairs services will be processed online from application to issuance
by various mediums such as IPTV and cellular phone in order to activate u-Government.
Framework of Internet Civil Affairs Service (G4C)
51% Satisfied 73% Satisfied
10% Dissatisfied
39% Average
▶6% Dissatisfied
26% increase in satisfaction of the use
2008in survey
G4C Service Satisfaction
21% Average 2005in survey
15,000
20,000
10,000
(Units: thousand cases)
5,000
02003 2004 2005 2006 2007 2008
● Number of applications
● Number of issuances
● Number of document readings
G4C Service Use
380199
651 1,092
861 1,0151,769
58903
2,258
4,126
7,223
10,946
1,750
6,812
12,016
15,207
18,247
e-Governm
ent of Korea
II. e-Government Best Practices
20 21
5. Patent Service (www.kiporo.go.kr)
OverviewAll patent services, such as patent application and progress check, are provided online.
Contents of services�Procedures for patent application, review, and judgment as well as procedures for
objection filings, and technical evaluations are publicly available online to provide
24/7 patent administration services.
�People can check and manage their patent and rights information efficiently.
�Services such as application for certificate issuance, verification and commission
payment are provided online.
Major achievements
Future plansA customized patent management portal will be built in order to upgrade user
convenience and provide patent information to private users of the web service,
facilitating the private patent market.
Framework of Patent Service
Annual Electronic Patent Applications Rate
100
50
75
25
(%)
02004 2005 2006 2007 2008
Annual Time Spent on Evaluation
15
10
5
(months)
02004 2005 2006 2007 2008
89.1
12.0
9.68.1
5.9 5.9
90.8 92.2 93.1 94.0
e-Governm
ent of Korea
II. e-Government Best Practices
22 23
6. e-People : Online Petition & Discussion Portal (www.epeople.go.kr)
OverviewFacilitate people’s participation in policy-making by processing people’s complaints
and suggestions via a single window.
Contents of services�People can provide their opinions on unfair administrative handling, infringements
of their rights and interests, improvement of institutions, and various policies
through an integrated online window.
�All administrative organizations are linked to the e-people window that receives and
processes people’s complaints and suggestions. In addition, at the same time people
can check the results online.
Major achievements
Framework of e-People
Processing time (days) Satisfaction (%)
Suggestions by people Number of online transfer
16
12
8
4
0
60,000
45,000
30,000
15,000
0
16,000
12,000
80,000
40,000
0
60
45
30
15
02005
12
2008
6.9
2005 2008
30.3
51.2
2005 2008
16,086
57,851
2005 2008
18,662
135,851
e-Governm
ent of Korea
II. e-Government Best Practices
24 25
7. Single Window for Business Support Services (www.g4b.go.kr)
OverviewProvide a wide range of information and services to support companies’business
activities such as civil service information, policy information, and additional services
via a single online window.
Contents of services�Detailed information on 1,887 corporate services and industrial information contents
of 205 organizations are provided in an integrated manner.
�Various additional services essential for corporate activities are provided by linking
to the national backbone networks including the procurement, tax, and four major
social insurance networks.
Major achievements
Framework of a Single Window for Business Support Services
0
Number of detail information provision services for corporate civil applications
Number of websites linked to provide industrialinformation
2005 2006 2007 2008
Number of monthly visitors Customer satisfaction (%)
2,000
2,400
1,200
1,600
800
400
02005 2006 2007 2008
200
120
160
80
40
02005 2006 2007 2008
200,000
120,000
160,000
80,000
40,000
02005 2006 2007 2008
100
75
50
25
199
46,950
22,440
111,360
187,950
56.1
71.1
76.4
81.1
1,469 1,469
2,004
40
151 151
174
e-Governm
ent of Korea
II. e-Government Best Practices
26 27
8. On-nara Business Process System (BPS)
OverviewThe On-nara BPS is a new business process management system that has increased the
efficiency and transparency of administration by handling, recording and managing in
a standardized way all the business procedures of the government online.
Contents of services�All businesses of government are classified according to functionalities and goals,
and business progress and performance are systematically managed down to the
most basic unit task.
�Document creation and business procedures are standardized and decision making
processes are recorded to ensure accountability and transparency of public
administration
Major achievements�More than 16 thousand public officials of government entities including the
ministries are using On-nara BPS
�Public officials’average reduction of business processing time: 8 hours and 4
minutes → 5 hours 49 minutes (a reduction of 2 hours and 15 minutes)
Framework of On-nara BPS
e-Government Best Practices
010101010101010101010111111010101010111111101010101010101010101010101010111111010101010111111101010101
01010101010101010101011111101
010101010101010101010111111010101010111111101010101
II. e-Government Best Practices
29
Major achievements
e-Governm
ent of Korea
28
9. Shared Use of Administrative Information (www.share.go.kr)
OverviewCivil service officers can process civil service requests by checking the administration
network without requiring the applicant to submit required documents.
Contents of services�Seventy one documents required for verification will be checked by the person in
charge of civil affairs by administrative information sharing.
�Information inquiry is only conducted with the consent of the applicants, and
applicants can check information inquiry history anytime.
Framework of Administrative Information Sharing System
Shared Use of Administrative Information Reduction of Needed Documents in Administrativ Organizations
120,000
90,000
60,000
30,000
0
32,000,000
24,000,000
16,000,000
8,000,000
02004
18,887
2008
109,050
2004 2008
4,989,553
27,187,306
One day use Reduced documents
e-Government Best Practices
01010101010101010101011111101
010101010101010101010111111010101010111111101010101010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
II. e-Government Best Practices
31
Major achievements
e-Governm
ent of Korea
30
10. National Computing & Information Agency (NCIA)
OverviewOperate and manage all information systems of the government by integrating them
into two data centers and provide non-interruptible administrative services by the best
information technology and expertise.
Contents of services�Back-up systems of the major infrastructure, state-of-the-art security facilities, and
top-notch human resources ensure uninterrupted availability of e-Government
services 24/7.
�Advanced information security and reliability are ensured by real-time monitoring
of system errors and security, disaster recovery system, the real-time back-up
system.
Framework of Integrated Government Information System
75
100
50
(%)
25
0Before
integration
System Security Equipment Installation Rate
Afterintegration
65
10070
35
(minutes)
0Monthly
average error time in 2004
Monthly Average Error Time
Monthly average errortime in 2008
67 minutes
0.28 minute
e-Government Best Practices
010101010101010101010111111010101010111111101010101010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
IIIDevelopment Directions of
e-Government
1. Capable and smart e-Government for the people
2. Green e-Government utilizing green information and communications technology (IT)
3. Reliable and trustworthy e-Government
4. Global e-Government together with the international community
010101010101010101010111111010101010
010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
010101010101010101010111111010101010111111101010101
01010101010101010101011111101010
Development Directions of e-Government
III
III. Development Directions of e-Government
35
4. Global e-Government together with the international community
�Korean government’s experience and know-how will be shared in e-Government
with the international community by promoting joint projects with international
organizations and exporting e-Government systems to foreign countries.
�With the recognition as the world’s No 1 ranking from the UN, the Korean
government, the e-Government leader, will be at the forefront of sustained efforts
to make continuous contributions to the narrowing of the digital divide between
countries by helping developing countries build information access centers and
holding workshops for global informatization policy experts.
e-Governm
ent of Korea
34
1. Capable and smart e-Government for the people
�A capable and intelligent government will be established by facilitating
government-wide distribution and utilization of information and knowledge and
creating new services via mobile devices and IPTV.
�Convenient people-oriented services will be offered by completing online civil
services without using paper documents as well as providing personalized
services.
2. Green e-Government utilizing green information and communi-cations technology (IT)
�Environment-friendly e-Government services will be provided such as an
environment monitoring system, green office, intelligent traffic system (ITS), and
logistics management system using ubiquitous-IT.
�A green integrated government computing center will be promoted by purchasing
equipment certified as environment-friendly and developing virtual server
technology to save electricity.
3. Reliable and trustworthy e-Government
�A sound e-Government environment will be created by actively countering the
negative effects of informatization such as hacking, personal information leakage,
and illegal information distribution.
�E-Government services will be provided that anyone can easily use, including
handicapped and senior citizens, who may have fewer opportunities to use IT.
III Development Directions of e-Government
e-Government Best Practices
010101010101010101010111111010101010111111101010101010101010101010101010111111010101010111111101010101
01010101010101010101011111101
010101010101010101010111111010101010111111101010101