e-government of kazakhstan. e-government development architecture components system...
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E-GOVERNMENT OF KAZAKHSTAN
E-GOVERNMENT DEVELOPMENT
ARCHITECTURE
Components
SYSTEM INTEGRATION ACCESSIBILITY
• Digital signatures are issued for free
• Free public access points in CSCs
• Free user training in CSCs• Free Call Center 1414• Broadband Internet 3G/4G
• Over 400 systems have been integrated
LEGAL FRAMEWORK
• National program for building up e-Government
• Law on Informatization as of January 11, 2007
• Law on Public Services as of April 15, 2013
2010 2012 2014
40th position 38th position28th position
UN E-GOVERNMENT DEVELOPMENT INDEX NETWORK READINESS INDEX
55th position 43rd position38th position
2012 2013 2014
• E-Government Portal and Gateway
• National Databases
• Payment Gateway
CSC
TELECOM INFRASTRUCTURE ACCESSIBILITY
Urban area Rural area
2009 – 2014 2020 – 2030
ADSL (up to 10 Mbps) 4G Advanced (over 100 Mbps)FTTH (up to 100 Mbps)
3G (up to 7,2 Mbps)5G (over 100 Mbps)
4G (up to 100 Mbps)
2009 – 2014 2015 – 2021
2G (up to 256 Kbps)
FOCL FTTх (no less than 10 Mbps)CDMA (up to 3.1 Mbps)
ADSL (up to 10 Mbps)
In Kazakhstan, 100% localities are covered with telephone communication and Internet access
Internet users in the Republic of Kazakhstan
2013 2014
67,6% 68%
76,9% – Internet users
56.4% – Internet users
E-GOVERNMENT
46% economically active population of the country, or
4.2 million people are the registered portal users
730 SERVICES IN TOTAL,
215 of them are provided viae-government portal
Assignment of child birth benefit and/or childcare allowance until one year old
Assignment of material security to disabled children educated at home
Assignment of public social securities to the elderly persons
Submission of e-application for registration of birth of child
E-SERVICES
1.6million
2015
105 million
2010
20152010
26 thousand
4.2 million
REGISTERED USERS
In total, 8.3 million digital signatures have been issued
> 100 times
> 160 times
DS
“E-LICENSING” NATIONAL DATABASE
2012
2013
2014
Government agencies
government employees trained18 000
140 permission documents
214 permission documents
86 licenses
81 permission documents
agencies connected: 6 000
licenses and permits were issued within the entire period
>847thous.
Best Business Project
WSIS Project Prizes 2013
licenses and permits were issued within the 1st six months 2015
>249thous. licenses and permits were issued in 2014
>250thous.licenses are issued in electronic format since 2012
100%
PROACTIVE GOVERNMENT
OPTIMIZATION OF THE “CHILD BIRTH” COMPOSITE SERVICE
Loss of precious time
Birth registration15 minutes to 2 hours
Formalization of benefit5 to 7 days
Waiting list to kindergarten
within 30 minutes
Your time is the government’s concern
The birth has been registered, you may collect the birth certificate i9n Civil Registry Office of Almaty district, Astana city
You have been assigned the child birth benefit in the amount of KZT 150 000 and childcare allowance until one year old in the amount of KZT 15 000
Your kid’s position in waiting list for kindergarten is number758
notices
ORDER SERVICE ONLINE
267 CSC are active• E-queue • Service quality assessment • E-abstracts • Barrier-free service delivery • Public access points • Show rooms and self-service sectors
are currently being delivered in CSCs
COVERAGE OF RURAL CITIZENS WITH SERVICES PROVIDED BY MOBILE CSC
Delivered: 2012 – over 11 million services2015 – over 19 million services
191services
2012: visits – 10 963; services – 148 1802014: visits– 11 514; services – 339 1922015: visits - 7 404; services – 228 488
70 VEHICLES
CREATING CONDITIONS FOR DISABLED PEOPLE
CITIZEN SERVICE CENTERS
Installation of information plates with Braille script and special
versions for PC monitors for visually impaired people, creation of
preferential work spaces
Public service delivery at home2014: 12 859 services2015: 10 860 services
Staff training to gesture-speech2014: 243 CSC staffs2015: 318 CSC staffs
Provision of CSC buildings with ramps and call-buttons for people
with MSDs
212 services
before the end of 2015
MOBILE GOVERNMENT CAPABILITIES
E.GOV MOBILE APPAvailable on Android and iOS
414 EGOVSMS-channel for services, one-time-use passwords and notifications. *414# EGOVUSSD-channel for services
For traditional phones
On smartphones and tablets
MOBILE GOVERNMENT SERVICES: Delivery of 54 services : 10 e-services, 13 payments, 13 notifications,
18 public services.
MOBILE GOVERNMENT PLANS: In 2015: mobile digital signature will be implemented, which will be recorded on SIM-cards; Providing a legal framework for requests` acknowledgment via one-time-use passwords received by means of
SMS- messages.
The number of m-Gov users 2014 – 560 thousand2015 – 760 thousand
The number of services delivered2014 – 54 services2015 – 76 services
Application for Windows PhoneLaunch in 2015
OPEN BUDGET BUDGET.EGOV.KZ
ПОРТАЛ «ОТКРЫТОЕ ПРАВИТЕЛЬСТВО»
9
OPEN GOVERNMENT
- 301 datasets Healthcare organizations of the Republic of Kazakhstan, SCPP (name, address, geo-location, etc. )
- 10 applications
- Discussion of public services` standards - about 2 thousand
- 6 draft laws(1 draft law of MHSD was discussed in July)
EFFICIENCY AND ACCOUNTABILITY- Open budgets - Open public procurement
Petitions - Direct involvement in the process of
the country development - Possibility to make suggestions on
the country enhancement and reforming
BLOG PLATFORM OF GOVERNMENT AGENCIES` EXECUTIVES:- 183 289 questions since 2012 - 133 153 answers since 2012
72.6% questions received answers
ONLINE CONFERENCES: - 154 conferences since 2008
DIALOG
OPEN LEGALACTS
CSC*(10 515 staffs)212 services
“Government for citizens” non-profit corporation
(21 252 units)522 services
Land Cadastre*R&D Center (3 860
staffs)10 services (9**)
Real estate centers*
(2 260 staffs)4 services (4**)
SCPP*(4 617 staffs)11 services
(9**)
I stage (2015-2016)
Documents` submission and issuance Complete cycle of public services delivery
Government agencies` 307 public services
СЛАЙД 7
“GOVERNMENT FOR CITIZENS” PUBLIC CORPORATION
Existing model of public services delivery
FRONT-OFFICE
Documents` submission and issuance
BACK-OFFICE
Requests` processing
Global practices:
Creation of public corporation
SERVICE CANADA(Canada)
CENTRELINK(Australia)
THANK YOU!